sharpening your customer service skills round-table
TRANSCRIPT
- 1. speaktme.com
- 2. speaktme.com Sharpening Your Customer Service Skills with Irena Mena
- 3. speaktme.com Irena Mena Senior Education Specialist Millennium Systems International YOUR PRESENTER
- 4. speaktme.com
- 5. speaktme.com
- 6. speaktme.com EACH ROUND TABLE HAS 4 TOPICS
- 7. speaktme.com 7 MINUTES MAX ARE TO BE SPENT ON EACH TOPIC
- 8. speaktme.com EACH TABLE WILL ELECT A SCRIBE TO WRITE ALL IDEAS, AND A SPOKESPERSON TO CONVEY THEM INFRONT OF THE CLASS
- 9. speaktme.com EACH GROUPS SPOKESPERSON WILL SUMMARIZE THEIR KEY POINTS FROM EACH TOPIC IN 5 MINUTES
- 10. speaktme.com FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
- 11. speaktme.com LETS GET STARTED: OPEN YOUR ENVELOPES
- 12. speaktme.com HANDLING FACE- TO-FACE COMMUNICATION Topic One
- 13. speaktme.com HANDLING PHONE COMMUNICATION Topic Two
- 14. speaktme.com DEALING WITH DIFFICULT CLIENTS Topic Three
- 15. speaktme.com GENERATING SALES THROUGH CUSTOMER SERVICE Topic Four
- 16. speaktme.com SPOKESPEOPLE PLEASE SHARE YOUR GROUPS KNOWLEDGE
- 17. speaktme.com FOR A SUMMARY OF TOPICS COVERED IN THIS DISCUSSION, PLEASE VISIT: Slideshare.net/TheMillenniumExperience2015
- 18. speaktme.com
- 19. speaktme.com