shareflect - product sheet
DESCRIPTION
Web and mobile based collaboration environment for location-based work.TRANSCRIPT
ShareflectWeb and mobile based collaboration
environment for location-based work.
Communication Paradigm ShiftBEFORE: LINEAR MODEL
NON-TEMPORAL, NON-CONTEXTUAL
We define beforehand, who is connected to whom. We aim to predict what happens next.
!
...
1
2
3
4
5
6
Service request
Coordination
Customer visit
Diagnosis
Solution
Reporting
NOW: CREATIVE-WORK
TEMPORAL, CONTEXTUAL
We do not know, who is the best person in a particular situation. We have to move before we make conclusions.
!
...
Overview of map- and context-based views in real-time.
User can performintelligent searches.
User reflects situations primarily through video.
Shareflect utilizes location-based data automatically.
User can receive, send and maintain rich messages (for example video and audio messages) in real-time.
User may filter messages based on context(location, person or keyword).
Desktop Web-interface
Shareflect is a Real-time Digital Environment for Creative Work
Mobile Interface
FIELD WORKER
MOBILE INTERFACE
User selects a location nearby suggested by Shareflect.
MOBILE INTERFACE
User browses context-based message and video streams and reflects the situation based on earlier service interactions.
MOBILE INTERFACE
User updates the situation with a video message including automatic and manual keywords.
FIELD OPERATOR
All messages ! +Search Shareflect
alert
Mikko Härkönen at Sähkötalo
noise
! Alerts
alert repair urgent
The lobby elevator is stuck and makes a high-pitched noise.
5m
noise problem elevator
danger
Heikki Korpela at Hakaniemi
The elevator to the metro seems to bump into something when it rises up from the platform. Repair ordered.
Tuija Milvi at Kamppi
lobby problem elevator
Turo Aalto at Sörnäisten metro
metro problem elevator
10m
15m
35m
alert
Mikko Härkönen at Sähkötalo 5m
Johnny Myrevik → Mikko Härkönen 4m
Thanks for the note. Iʼll send an inspector to look at the situation.
The lobby elevator is stuck and makes a high-pitched noise.
elevator noise
noise
aid
Elevator B is out of order, I put a note on the doors. The electricity must be switched off.
alert
Phil Meyer at Sähkötalo
welding
The chassis is badly broken. Seems to me that the pulley side needs welding. I've safety locked the elevator.
15s
Welding
People
Heikki Korpela at Hakaniemi
welding
Antero Männistö at Rautatientori
welding
MessagesPhil Meyer at Sähkötalo
welding
...the pulley side needs welding.
15s
Antero Männistöat Rautatientoritel. 040 590 1695
welding
DESKTOP INTERFACE
User observes the field situation with web-based interface including context-based search, map and keywords.
Shareflect Combines Latest Technological Advancements
• Real-time Web
• Location-based Services
• Social Media
• Collaborative Learning
• Agile Management
• Software as a Service
• Real-time message exchange
• Responsive web interfaces (AJAX)
• HD-video stream
• Native mobile applications
• Application Programming Interfaces
Shareflect combines new innovations
Shareflect utilizeslatest technologies
• Maintenance
• Sertification
• Transportation
• Supervision
• Audits & Inspection
• Construction
• Warehousing & Wholesale
• Health Care
• Forestry & Aggriculture
• Security & Military
• Logistics & Transportation
• Energy & Machinery
• Construction & Real Estate
• Telecom & Media
• Communications
• Management
• Organizational Learning
• Field Work
Shareflect has Various Areas of ApplicationShareflect is designedfor location- &context-based work
Shareflect increases the effectiveness of central organizational functions
Shareflect has applications in various industries
•Field force working in shifts
•Centralized work coordination
•Pre-defined maintenance sites
Case example:Shareflect in Elevator Maintenance
•Transparency of operations: who, what, why, where, how and when
•Utilization of tacit knowledge
•Complex shared problem solving
• Identification or recurring problems
•How to utilize customer information
Work Environment
Learning Challenges
Solution
...
+•Social Reflection: real-time transparency of
actions and commenting
•Crowdsourcing: Customer as part of service interactions.
•Agile Management: managers coordinate context-based work
•Collaborative Learning: new and future workers can learn from actions of others
•Foresight: maintenance person can plan actions beforehand
The Association of Finnish eLearning Centre organizes an Annual eLearning competition called eEemeli.The ultimate goal is to support and promote the domestic eLearning branch: its stakeholders, products and services and thus, to improve the quality of eLearning operations and activities. The topic for year 2010 was best Finnish eLearning solution.
Comments from the jury:Shareflect is a promising concept, that offers a completely new approach to work based learning. The product concept innovatively utilizes possibilities of social media and technologies for cooperative learning, challenging traditional ways of working and enabling increased efficiency and effectiveness at the workplace.
Shareflect – Finalist, 1st honorary mention
MAKING SOCIAL TECHNOLOGIESWORK IN YOUR ORGANIZATION.
Fredrikinkatu 61 A, 8th floorPo.box 955FI-00101 Helsinki, Finland
Dicole Ltd. – Contact Us for Details.+358 9 2316 4424 [email protected]
dicole