shared services is not a field of dreams
TRANSCRIPT
Shared Services is not a Field of Dreams
Michael Goetz, Director of Customer Outcomes
What a great time to be alive...
Rogue One
SHARED SERVICES
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Economies of Scale
SoftwareCosts Failure
Demand
Focus, Process and TPS Reports
Shared services orgs ultimately get squeezed for funding and staffing
Process improvements (ITIL, Agile, Lean) to try to help improve inefficiencies
As time goes on, velocity drops dramatically
New software doesn’t change bad process
Devops-as-a-Service
Trying to support every tool in the ecosystem
Centralizing development functions because it’s “infrastructure”
Emerging technologies continue to hide in the shadows
Enabling easy consumption of services trumps restrictive patterns
Tale of Two Teams
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SHARED SERVICES SHARED SERVICES
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“Just tell me what to do” “Just give me access to what I need”
Prescriptive (Legacy) Innovative (Emerging)
SPECIFIES TECHNOLOGY &
PROCESS
PROVIDES SERVICES & DISTILLS
PATTERNS
Microservices
Container Runtime
Datacenter
Microservices
Physical Runtime
Cloud
Monolithic
Container Runtime
Datacenter
Microservices
”Hybrid is the standard model for Modern App TeamsTeams need to deliver all infrastructure, any app, everywhere. Continuously.
Emerging LandscapeLegacy Reality
Most enterprises are going to operate in hybrid mode for many years to comeAndy Jassy, CEO, Amazon Web Services (re:Invent 2016)
Architecture
MONOLITHS MICROSERVICES
Runtime
PHYSICAL CONTAINERS
Infrastructure
DATACENTER CLOUD
Infrastructure Application Compliance
Automation
The state of an app portfolio
APP A APP B
APP C APP D
Physical Runtime
Datacenter
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FOCUS ON SPEED
Tension caused by the demands placed on teams…
…can be resolved by vertical integration and automation…
…to deliver a future of developer services and software at speed
SHARED SERVICES
Vertical Integration is key to velocityA balance of increasing speed, improved efficiency and decreasing risk
FOCUS ON RISK
SHARED SERVICES
DEVELOPER SERVICESBUILD • DEPLOY • MANAGE
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”Business Value with Developer ServicesShifting capabilities to match business requirements
Developer Services EngineerLine of Business Development TeamI provide services that developers and development teams use to build and deliver applications.
Developer Services TeamsTraditional Central IT
System AdministratorCentralized Enterprise IT TeamI manage and deliver infrastructure required to run software in my organization.
MANAGE Enabling development teams to get insights into speed, efficiency and risk of delivery of their software
Reducing risk to my organization from my infrastructure and software that runs on it
Enabling development teams to ship software at speed while maintaining quality and reducing risk
Reliably managing changes to infrastructure requirements DEPLOY
Providing on-demand, self-service infrastructure and services tailored to developer needs
Managing and lowering costs of running, configuring, and maintaining infrastructure
Don’t measure me on traditional IT metrics, but on the metrics of the businessJim Fowler, CIO, GE Capital
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