shared services between government agencies using...

Now you can create a connected services framework between any government department

Shared Services between Government Agencies using BizTalk

with BizTalk Server 2006 R2

Christine Axton

Application Platform Specialist Federal and State Public Sector


UK Online Agenda - 2000

“We're asking everyone to change, not only Government itself….

...We are setting a target that within five years, one quarter of dealings with Government can be done by any member of the public electronically - through their television, telephone or computer”

Prime Minister Tony Blair, 2000


The Challenge– Effectively provide Gov’t Services online

• 4,500+ Services online by 2005

• Ensure 24x7 availability of services

– Address multiple customers/demographics• 60m citizens, 3m businesses

– Integrate multiple Government departments• 20 large dept’s, 100s of local/regional gov’t

• 1,800 backend LOB applications

• 13,000 paper forms -> 5 billion transactions

– Provide convenient, secure access• Varying channels of access via TV, PDA, PC, phone …


The Government Gateway Architecture

.NET

ApplicationJ2EE Application

Web Site

Client Applications / Web sites

GovernmentGateway

DepartmentIntegration

Services

Transaction

EngineRegistration

Engine

Citizens / Businesses /

Agencies

Certificate

Provider


Web Services Foundation

The Gateway provides:

Single sign-on credentials across all

government applications and portals

Interoperable fabric for software integration

based on web services

A common routing and transaction facility

applicable within and beyond government

boundaries

“Web services will become the dominant distributed computing architecture in the next 10 years and will eventually define the fabric of computing.”

– IDC


Benefits to the Citizen / Business• One identity with assured security

• Simplicity of interaction

• Innovative services available faster

• Reliable “always there” service 24x7

• Reduced business costs

• Government drives early adoption of Public Key Infrastructure


Benefits - Government

• Reduced spend

• Focus on enabling innovative services

• Facilitates joined-up Government

• Single access path for Government services

• Accelerates delivery of e-government goals

• Service automatically scales to meet demand

• Drives e-services take-up via commercial partnerships


What you end up needing is..• Way for business users to describe their processes.

• Way for developers to implements / automate the processes

• Full visibility across the processes – operationally and KPI.

• Manage changing policies (business rules)

• Human intervention in the processes for exceptions or enriching the processes.

• Agency to agency (or business) services

• Simple Integration capability


Shared Services in Government

Government Partners Suppliers

Mobile

Employees

Remote Office/Consumers

EDI

X12FIX IDOC

FTP

HTTP

HL7

VSAM

RMS

Prop

Prop

cXML

SMTP

Other Agencies


Many departments and agencies have point to point interfaces

E-Commerce

Web ServerFinancials

HR & Payroll

CRMERP

Logistics

Custom

Application


The Integration broker tools introduces and reduces complexity

E-Commerce

Web ServerFinancials

HR & Payroll

CRM

ERP Logistics

Custom

Application

Message Oriented Middleware

And Message Broker


Process Integration Servers

Logistics

E-Commerce

Web Server Financials HR&Payroll

CRM

ERP

Custom

Application


Components include;

• Integration Services

• Agency to Agency Services (or B2B)

• Process Modelling capabilities

• Simple Development Environments (predictable and repeatable)

• Administration capabilities

• Activity Monitoring Capabilities

• Single Sign On Services

Then importantly an extensible framework for other services –mobility, scorecarding etc


Australian Public Sector BizTalk Usage Scenarios

• Several departments and agencies are using Microsoft's BizTalk Server 2006 to integrate with other agencies.

• Of these departments and agencies another facet of the use of BizTalk Server is the internal integration with other organisational systems. In particular, several use BizTalk to integrate with their SAP system.

• Most of the production BizTalk environments are clustered high availability deployments to provide for a reliable and highly available service.

• Another interesting usage scenario is to provide a stable mainframe migration path for a law enforcement agency with 240 applications on the mainframe.


Overcoming Cultural Barriers

Supply Side Barriers

Demand Side Barriers

Incentives for Change

An Economic Perspective


Cultural Barriers

Organisational Culture:

• Fatalist view of technology

• ‘Hands-off’ approach

• Offloading risk

• Perception of client groups

Organisational Values:

• Formality

• Uniformity

• Hierarchy

• Robustness

Lack of Organisational Demand

Channel Rivalry

Supply Side Barriers

Cultural Response:• Social Exclusion• Domestication of technology• Expectations of Government• Solemnity of websites• Exclusionary behaviours

Clear Citizen Benefits

Transition Costs

Demand Side Barriers


Overcoming cultural barriers

• Staff incentives for change

• Innovate and adopt technology within the organisation

• Incentives for citizen uptake of services

• Recognise transition costs and actively plan to overcome them

• Broad initiatives to ensure equitable access to technology

• Engaging and fun websites


Closing

“… This is a time to push forward, faster and on all fronts: open up the system, break down its monoliths, put the parent and pupil and patient and law-abiding citizen at the centre of it.

Let us learn the lessons of it not so as to rest on present achievements but to take them to a new and higher level in the future …”

shared services between government agencies using...

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