SHANNON O’CONNOR (801) 558-9256 shannnondee91896@hotmail.com 14402 Shavano Hill, San Antonio, TX 7824 www.linkedin.com/in/shannondeeoconnor

QUALIFICATIONS Four years in customer service Able to work efficiently in teams or as an individual contributor Able to work fast and efficiently in fast pace environment Fast learner Computer Skills: Microsoft Word, PowerPoint, Excel

EDUCATION San Antonio College Expected Graduation:

May 2018Associates of Science in Nursing

WORK EXPERIENCEBarista, Barnes & Noble, San Antonio, Texas June 2016-Current

Provide high valued customer service Able to connect and meet customer requirements Help maintain store cleanliness Make drinks upon customer request

Barista and Baker, Aspen’s Brew, San Antonio, Texas March 2016-June 2016 Cashier Answer phone and provide customer service through phone in professional manner Ability to multitask in a fast pace environment Ensure to keep restaurant organized and clean

Manager, Yumi Berry, San Antonio, Texas September 2012-March 2016 Train new employees Maintain stock levels

Able to work open/close alone or in a team Used excellent customer service to gain customer loyalty

ACTIVITIES AND VOLUNTEER EXPERIENCE American Psychology Association Member February 2016-Current RAINN Speaker March 2016-Current Good Sheppard Hospice April 2016-Current

REFRENCESKathleen Henckel210-397-5190, ext. 3238Tom C. Clark High SchoolFormer English, Creative Writing, Film Teacher, Former Creative Writing and Film Club Sponsor

Gee Li210-632-4974Yumi BerryFormer Boss/Owner of Yumi Berry

Nicole McPherson210-392-8799Good Sheppard HospiceVolunteer Coordinator/Bereavement Coordinator/Chaplin