shannon o'connor - campus living villages
TRANSCRIPT
student experience
• customer experience (CX) design critical for PBSA
• drives likelihood to recommend
• increasingly central to recruitment & retention
product
• importance of global research & national surveying
• living & learning environments
• collaborative product working groups
communication
• established regular meetings across a range of departments/ faculties
• best practice risk, safety and incident management framework
• sharing of results
• staff training on the history of the sector
• involvement in university committees
• university partnerships