shane o'dea - worksafe

Shane O’Dea Executive Director, Insurance WorkSafe Victoria

Outlining Strategy 2030

Commercial in Confidence - Do not circulate without WorkSafe's written permission

2 2

Our Vision

Victorian workers returning home safe every day

Our Mission

Working with the community to deliver outstanding workplace safety, together with quality care and insurance protection to workers and employers

Agenda

The Case for change - current challenges

2030 Objectives & Insights

Strategy 2030 – “prevention- led”


3 3

Current Key Challenges

Changes in work and industry

Digital disruption and technology enabled business and lifestyles

Community expectations and stakeholder needs

Mental health and workplace wellbeing

Environmental Scan

Dispersed workforce

Vulnerable workers

Globally connected networks

Digital disruption

Tailored government

services

Public safety and climate change

Collaboration


4 4

Mental health claims are not following the same trend as physical claims

The rise of mental health

Physical injury / illness claims Mental health claims


20,000

21,000

22,000

23,000

24,000

25,000

26,000

27,000

2011 2012 2013 2014 2015 2016

15%

2100

2300

2500

2700

2900

3100

3300

2011 2012 2013 2014 2015 2016

1%

5 5

Mental health in the workplace As a community we are experiencing the effects of mental illness in the workplace


6 6

Initial insights emerged from key streams of work and stakeholder engagement activity

Our Initial Objectives

Identify leading practices in comparable jurisdictions and adjacent industries

Leading Practice

Understand key economic and social factors that will impact scheme viability

2030 Trends

Baseline our current organisation to assess future change

As-Is Analysis

Better understanding of what our clients want both now and in the future

Client Expectations

ISCRR Research

Research the evidence for prevention Commercial in Confidence - Do not circulate without WorkSafe's written permission

7 7

Based on existing research, we have formed a view of client expectations that have been validated through design thinking

Client Expectations Workers

Employers: • Small & Medium • Large • Government

Community

Holistic view

available based on

recent reviews


8

Through this process, a deeper understanding of client insights has been uncovered

Client experiences

8

Navigating the maze

For employers and workers, knowing ‘what I need to do’ and ‘how to comply’ is time consuming, frustrating, and stressful

There is a perceived lack of transparency and trust between WorkSafe (incl. agents), employers, and workers

Trust, Transparency, & Accountability

Beyond the Injury

Negative Stigma & Perceptions

Injuries extend beyond the incident and impact every aspect of workers' lives and how employers manage their workplace

WorkSafe and workplace OHS are surrounded by many negative perceptions


9

Future Experience Drivers that embody the ideal experience were distilled from the insights and tested with Clients

Future experiences

9

Make it simple and easy for me to understand what to do overall and at each stage

Demonstrate to me that you understand my needs, feelings and goals

Create an environment of transparency and accountability

Help me understand my rights & obligations, and continuously learn and improve

Provide me with information that is clear, consistent, and relevant to me and my situation


10

To help deliver client expectations, we have looked to comparable jurisdictions and adjacent industries for examples of leading practice

Comparable Jurisdictions

D I S R U P T I O N I N A D J A C E N C I E S

Insurance Health Care Welfare Banking Commercial in Confidence - Do not circulate without WorkSafe's written permission

11

There are global trends and pockets of disparate innovation we need to consider in the 2030 strategy and future business model

Common Trends

Global Trends

Leading Practices

Responses to changing environment

What is happening in comparable areas

1. Vertical and horizontal expansion

2. Leveraging clients, community and partners to co-own outcomes

3. Adoption of innovative new business models

4. Analytics and Big Data to support targeted risk prevention and RTW

5. Matching products and services to client needs

6. Streamline workflow and reduce costs

1

2

3

4

5

6 Commercial in Confidence - Do not circulate without WorkSafe's written permission

12

Our ability to develop a ‘whole of business’ solution must also be tempered by consideration of key macro-economic and social factors

Key influences to 2030

Shift in industry & nature of work

More mental injuries

Increased claims

Older workers

Common law

Other compensation schemes

Small business

Medical cost inflation

Quantitative forecast analysis

Historical data & qualitative analysis


13

ISCRR research has looked at prevention and co-ownership with employers, workers and the community

ISCRR Research Synthesis

• Safety cultures may improve safety outcomes

• Regulators influencing employer-led safety culture

• Effectiveness of integrated approaches to physical and psychosocial hazards

• Recovery prospects can be improved through better scheme literacy and quicker access to treatment

• Potential negative impacts of delays in claims approvals or treatment acceptance

• Outcomes may be improved through a shared belief in value of RTW for employers and workers

Prevention Treatment, recovery and RTW


14

Development kicked-off in September 2016 Core principles will frame WorkSafe’s approach

Strategy 2030 – prevention-led

We will…

We will NOT…

…seek to operate more efficiently and effectively, with a strong focus on prevention …focus on improving WorkSafe for the benefit of workers, employers and the Victorian community

…change our role as a regulator …reduce benefits or safety standards for workers or employers …seek to change legislation unless it improves benefit or safety for employers and workers


15

Our current thinking on our strategic themes – to be further developed

Strategy 2030 current thinking

Prevention-led Focused on the needs of workers and

employers

Offering tailored products, services and

support

Simplifying WorkSafe’s business

Sharing goals and outcomes with the

community

Analytics and data


16 Commercial in Confidence - Do not circulate without WorkSafe's written permission

shane o'dea - worksafe

Business