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SGS TRAINING COURSES MAKING CHANGE HAPPEN JANUARY TO JUNE 2012

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Page 1: Sgs Training Portfolio, January   June 2012

SGS TRAINING COURSESMAKING CHANGE HAPPEN

JANUARY TO JUNE 2012

5896 - SGS - Training Brochure 2012- 28pp MASTER_Layout 1 04/11/2011 16:44 Page a2

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Running a course at your premises allows you to shape the message andstyle of the presentation to suit the individual culture of your organisation.It is often the most convenient and the most cost-effective solution if youwish to train a number of your staff, or when confidentiality is an issue.

IN-HOUSE COURSE

SGS is able to offer training using e-learning technology. These courses aredeveloped specifically for clients in order to provide quick and effectivetraining to large numbers of staff, with the benefit of managementinformation on the delegates’ progress.

These courses are available on pre-determined dates and set locations.The material delivered on these courses is generic, but where appropriateexamples will always be from both service and manufacturing industries.One advantage of this type of learning is gaining other organisations’points of view.

We offer a variety of different options in order for you to complete yourcourse. Based on your individual needs, you can opt for a:

PUBLIC COURSE

E-LEARNING COURSE

COURSE FORMAT1 2

SGS TRAINING COURSES - WELCOME

SGS training solutions help customers get the most from their training budget, and with our sector-experienced tutors we canmeet the specific training objectives of any organisation. In the UK, we have over 50 training courses available in a number ofmanagement systems, complemented by a wide range of specialised training courses.

We believe that by participating in an SGS training course you are investing in your future. Through our course portfolio webelieve that our training offerings allow every participant every opportunity for personal development. So call our dedicatedtraining team who will be more than happy to help you with your training requirements.

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS2

SUSTAINABILITY – 4ENERGY MANAGEMENTSYSTEMS 4

SUSTAINABLE EVENTS 6

SUSTAINABILITY STRATEGY 8

ENVIRONMENTALMANAGEMENT SYSTEMS 9

QUALITY MANAGEMENTSYSTEMS 12

DIVERSITY AND INCLUSION 14

SOCIAL AND ETHICALACCOUNTING AND REPORTING 15

BRITISH RETAILCONSORTIUM (BRC) 17

FOOD SAFETYMANAGEMENT SYSTEMS 19

INFORMATION SECURITYMANAGEMENT SYSTEMS 19

FORESTRY STEWARDSHIPCOUNCIL (FSC) 20

SAFETY MANAGEMENTSYSTEMS 21

MEDICAL DEVICES 22

GOOD MANUFACTURINGPRACTICES (GMP) 24

CUSTOMER SERVICE 25

IT MANAGEMENT SYSTEMS 26

BUSINESS CONTINUITYMANAGEMENT 26

INTEGRATED MANAGEMENTSYSTEMS (IMS) 26

PRESENTATION SKILLS 27

LEADERSHIP ANDMANAGEMENT ACADEMY 27

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3

MULTIPLE BOOKING DISCOUNT

SGS Training offers a multiple booking discount scheme. The scheme givesyou a discount on all additional participants. To reap the benefit of thisscheme please contact us on +44 (0)1276 697 777, or at [email protected] details of your requirements.

The discount structure is displayed below. The discount is for every additionalperson after the first fully paying delegate.

2012 COURSE PACKAGE FEES

A package option is now available for all SGS training courses, which offer youeven greater value. There are a number of different course packages available,offering an exclusive discount of up to 25% on normal course rates.

DISCOUNTSBOOKING

2 DAY COURSE

£603 DAY COURSE

£705 DAY COURSE

£801 DAY COURSE

£50

1 DAY

£3155 DAYS

£990 or £1085+ = PACKAGE FEE

£1100SAVE

UP TO £300!

1 DAY

£3152 DAYS

£620+ =

PACKAGE FEE

£759SAVE

£176!

@

+44 (0)1276 697 777

TRAINING.UK.SGS.COM

[email protected]

3 4

ALL 3 AND 5 DAY LEAD AUDITOR COURSES RECEIVE A

FREE COPY OF THE STANDARD

TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT 3

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4

INTERNAL ENERGY MANAGEMENT SYSTEM AUDITOR • LEVEL TWO

This course aims to equip participants with the knowledge and skillsneeded to assess and report on the conformance and effectiveimplementation of an Energy Management System against ISO 50001, in accordance with ISO 19011.

APRIL 17 HEATHROW

ENERGY MANAGEMENT SYSTEM AUDITOR CONVERSION COURSE

• LEVEL THREE

This course aims to equip experienced Lead Auditors with the knowledgeneeded to assess and report on the conformance and effectiveimplementation of an Energy Management System,against ISO 50001.

MAY 15 HEATHROW

ENERGY MANAGEMENT SYSTEM LEAD AUDITOR COURSE • LEVEL THREE

Designed for anyone who wants to gain the knowledge and skillsnecessary to audit management systems against ISO 50001, inaccordance with ISO 19011. Once successfully completed, you will havemet the training requirements to apply for registration as an IRCA EnMSAuditor or Lead Auditor, and be able to join in a conversion course totransfer your skills to a different management system.

Course certified by IRCA. Number A17574.

MARCH 19 HEATHROW

SUSTAINABILITY - ENERGY MANAGEMENT SYSTEMS

ENERGY MANAGEMENT SYSTEMS • LEVEL ONE

The course will provide you with the understanding of what an EnergyManagement System is, what the main requirements of ISO 50001 are,and how to implement and improve the System.

MAY 30 HEATHROW

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

ENMSFTC

1 DAY • £315

IENMSA

2 DAYS • £620

5 DAYS • £1085

ENMSLAC

ENMSA

CC

3 DAYS • £760

4

Please see page 2 for a description of course formats

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5

IF YOU’RE LOOKING FOR A MORE BESPOKE AND HANDS-ON APPROACH, TAKE A LOOK AT OUR WORKSHOPS AND

AWARENESS SESSIONS, IF YOU DON’T FIND WHAT YOU ARE LOOKING FOR, WE’LL BE DELIGHTED TO DEVELOP IT FOR YOU.

TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

ENERGY MANAGEMENT SYSTEM SEMINAR FOR SENIOR MANAGEMENT

Provides the management team with an understanding of what an Energy Management System is,what it comprises, the main steps involved in its implementation, and the certification process.

ENMSS

EM

During our awareness sessions we make use of a widerange of tools with teaching, playful and interactivefeatures, such as games, quizzes, and more. We believethat people learn better using these methods, andbehaviours are permanently changed.

We tailor our sessions to each organisation accordingto its employees’ profile and to the company cultureand values.

We address the following questions:

• Why should we manage energy?

• How will energy management apply tomy department?

• What’s my role in energy performanceimprovement?

ENMSE

A

ISO 50001 IMPLEMENTATION WORKSHOPS

WORKSHOP 1 - GETTING STARTED

• ENMS boundaries and scope

• Top management representative

• Information availability

WORKSHOP 2 - SETTING THE ENERGY

MANAGEMENT SYSTEM GOALS

• Energy review

• Legal requirements

• Objectives and targets

• Metering and targeting

• Performance indicators

• Programme

WORKSHOP 3 - IT’S ALL ABOUT PEOPLE

• Responsibilities and competence requirements

• Training needs

• Communication plan

• Purchasing and asset management

• Document and records control

WORKSHOP 4 - ENERGY MANAGEMENT

SYSTEM IMPROVEMENT

• Nonconformities

• Improvement opportunities

• Corrective and preventive action

• Internal audits plan

• Internal auditors’ competence

• Compliance evaluation

• ENMS review

ENMSW

As an Energy Institute Approved Training Provider, our delegatesget the best quality training and recognition in the energy arena.

5

ENERGY MANAGEMENT SYSTEM EMPLOYEE AWARENESS

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6

BS 8901 (ISO 20121) IMPLEMENTATION • LEVEL TWO

This course aims to equip participants with the knowledge and skillsneeded to effectively implement a Sustainable Events ManagementSystem (SEMS), in accordance with BS 8901 (ISO 20121).

APRIL 26 HEATHROW

SUSTAINABILITY ISSUES IDENTIFICATION AND EVALUATION • LEVEL TWO

This workshop focuses on different methodologies used to identify all ranges of sustainability issues related to event life cycle stages and evaluation techniques.

BS 8901 (ISO 20121) INTERNAL AUDITOR • LEVEL TWO

This course aims to equip participants with the knowledge and skillsneeded to effectively audit a Sustainable Events Management System(SEMS), in accordance with BS 8901 (ISO 20121) and using ISO 19011audit techniques effectively.

APRIL 24 HEATHROW

Please call +44 (0)1276 697 777

for a no obligation quote

Please call +44 (0)1276 697 777

for a no obligation quote

BS 8901 (ISO 20121) AWARENESS • LEVEL ONE

This course aims to explain what sustainable events are, how to plan anddeliver a sustainable event, and how to implement a management systemaccording to the BS 8901 (ISO 20121) standard.

APRIL 23 HEATHROW

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

SEAW

1 DAY • £315

SEIM

P

2 DAYS • £620

2 DAYS • £620

SEIA

SESIW

1 DAY

SUPPLY CHAIN MANAGEMENT • LEVEL TWO

Sustainable events rely heavily on suppliers’ engagement and commitmentto sustainable values. This workshop identifies methodologies that can beput in place to achieve an effective supply chain management.SE

SMW

1 DAY

6

SUSTAINABLE EVENTS

Please see page 2 for a description of course formats

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7 TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

STAKEHOLDER IDENTIFICATION AND ENGAGEMENT TECHNIQUES

• LEVEL TWO

This workshop focuses on the identification and engagement ofstakeholders. This step is critical to sustainability issues identificationand evaluation. Participants will be able to consider all relevantstakeholders’ points of view and deploy them into the SEMS.

SESH

W

1 DAY

SUSTAINABILITY PERFORMANCE INDICATORS • LEVEL TWO

Sustainability Performance Evaluation enables organisations to assessthe status of their sustainability performance, and identify areasfor improvement. The selection of key performance indicators (KPI)are an important factor in SEMS implementation and can helpan organisation demonstrate performance improvement toa variety of stakeholders.

SESP

W

1 DAY

CONTINUAL IMPROVEMENT TECHNIQUES • LEVEL TWO

This workshop will provide guidance on how to identify, evaluate andimplement improvement opportunities in sustainability management.

IMPT

W

1 DAY

7

Please call +44 (0)1276 697 777

for a no obligation quote

Please call +44 (0)1276 697 777

for a no obligation quote

Please call +44 (0)1276 697 777

for a no obligation quote

COURSE – IEMSA“A VERY WELL STRUCTURED & RUN COURSE.GOOD PACE WITH NO WASTING OF TIME.“Will Watts, Kerry Foods

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8

SUSTAINABILITY

STRATEGY WORKSHOPS

The sessions are structured so thatthe outputs of each session are usedin those that follow, until the ultimategoal is completed.

1. How does my business interact withsociety and the environment?

2. How can society and environmentalissues threaten my business?

3. In what way can society andenvironmental issues benefit my business?

4. Which issues are most important to me?

5. How can I integrate them in mybusiness strategy and plans?

AUDIT AND ASSESSMENT

We can help you identify where thebiggest opportunities and risks lie.Whether it’s related to cost saving,entering new markets, achievinglegal compliance, or improving yourreputation and your relationship tothe local community, we screen allopportunities and risks related toyour organisation.

MANAGEMENT AND TEAM COACHING

Coaching includes: assistingindividuals in identifying goals,communicating effectively withpeers, staff and external stakeholders,prioritising tasks and managingprojects, and embeddingenvironmental management acrossall organisational activities.

CORPORATE EVENTS

Including: designing bespokeprogrammes contextualised to specificservices or themes. The delivery oflarge-scale presentations and trainingseminars, and arranging key speakersto attend transformational practicesessions.

TRAIN THE TRAINER AND IN-HOUSE

INDUCTION PROGRAMMES

Including: supporting staff to becomeinternal sustainability trainers and todeliver induction programmes.

SUSTAINABILITY CHAMPIONS

Including: training and coaching staffto engage with main stakeholders,to assist with the identification ofpresent and foreseen risks andopportunities, dynamic enhancementof project teams, and resultsdissemination across the organisation.

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS8

SUSTAINABILITY STRATEGY

In this series of workshops, we will screen all sustainability issues related to your business and support you withplanning your sustainability strategy. The workshops are prepared beforehand, based on the characterisation of yourbusiness and markets, and through the identification of key personnel that must be involved in one or more sessions.

Please see page 2 for a description of course formats

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9 TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

INTRODUCTION AND AWARENESS TO ISO 14001:2004 • LEVEL ONE

An introduction for anyone involved in the development, implementationand management of an Environmental Management System.Once completed, you will be able to register for an EMSInternal or Lead Auditor training course.EM

SFTC

1 DAY • £315

MARCH 15 HEATHROW

MARCH 30 WALES

JUNE 14 MANCHESTER

ENVIRONMENTAL LEGISLATION AND COMPLIANCE • LEVEL ONE

This course takes a practical approach to legislative compliance andhow it can be managed within an Environmental Management System.

EMSC

OMP 1 DAY • £315

MARCH 14 HEATHROW

IMPLEMENTING ISO 14001:2004 • LEVEL TWO

Designed for anyone who needs to develop the necessary skills toimplement and maintain an effective Environmental ManagementSystem to meet the requirements of ISO 14001. When you havecompleted this course, you will be able to register for an EMSInternal or Lead Auditor training course.

EMSIMP

2 DAYS • £620

MAY 9 HEATHROW

ISO 14001:2004 INTERNAL AUDITOR • LEVEL TWO

Designed for anyone who needs to develop the knowledge andskills needed to assess and report on the conformance and effectiveimplementation of processes, and the continuous improvementof systems. IE

MSA

2 DAYS • £620

JANUARY 1 WALES

JANUARY 18 COVENTRY

MARCH 21 BELFAST

MAY 16 HEATHROW

MAY 30 WALES

9

ENVIRONMENTAL MANAGEMENT SYSTEMS

THE 8-HOUR ENVIRONMENTAL MANAGER • LEVEL ONE

This one day training course covers the fundamentals of EnvironmentalManagement Systems from the manager’s perspective – turning theprinciples and requirements into operational planning. This course issuitable for those who have recently filled the Environmental Manager roleand other functions directly involved in these areas.

8HEM

1 DAY • £315

MARCH 14 MANCHESTER

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COURSE – EMSLAC

“ALL ELEMENTS OF THE COURSE MET MY

EXPECTATION. NO COMPLAINTS. COUR

SE WAS

WELL DESIGNED WITH ENOUGH P

RACTICAL WORK

VERSUS LECTURES. ”

Louise McCafferty, Stena D

rilling

10

ENVIRONMENTAL MANAGEMENT SYSTEMS

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

AUDITOR CONVERSION TO ISO 14001:2004 COURSE • LEVEL THREE

This course is for those who have successfully completed a QMS orOHSAS Lead Auditor course. The programme is designed to broadenparticipants’ skills and give them a thorough understanding of EMSrequirements and audit criteria. Once completed, you will be able to enrolon an Integrated Management Systems Auditor course.

Course certified by IRCA. Number A17294.

EMSA

CC

3 DAYS • £760

FEBRUARY 8 HEATHROW

MARCH 20 WALES

JUNE 20 NEWCASTLE

10

LEAD ENVIRONMENTAL AUDITOR • LEVEL THREE

Designed for anyone who wants to gain the knowledge and skillsnecessary to audit management systems against ISO 14001:2004.When you have successfully completed this course, you will have metthe training requirements to apply for registration as an IRCA EMS Auditoror Lead Auditor and be able to join in a conversion course to transfer yourskills to a different management system.

Course certified by IRCA. Number A17262.IEMA approved.

EMSLAC

JANUARY 30 HEATHROW

FEBRUARY 27 WALES

MARCH 5 MILTON KEYNES

MARCH 26 NEWCASTLE

JUNE 25 COVENTRY

JUNE 25 WALES

5 DAYS • £1085

Please see page 2 for a description of course formats

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11 TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

PHASED APPROACH TO ENVIRONMENTAL MANAGEMENT SYSTEMS

ISO 14005 uses a phased approach to implementing an Environmental Management System. This can grow tomeet the requirements of the International Standard for Environmental Management System ISO 14001.

A phased approach offers several advantages. Users can implement their system step by step, adding or expandingelements as they provide value to the organisation.

IDENTIFYENVIRONMENTALOPPORTUNITIES

AND RISKS

SELECT ONEENVIRONMENTALOPPORTUNITY

OR RISK

IMPLEMENTMANAGEMENT

SYSTEM ELEMENTSTO ADDRESS THISOPPORTUNITY

OR RISK

CHOOSE ANOTHERENVIRONMENTALOPPORTUNITY

OR RISK

COMPLETEISO 14001

MANAGEMENTSYSTEM

AUDIT AND ASSESSMENT

We can help you to identify where thebiggest opportunities and risks lie.Whether it’s related to cost saving,entering new markets, achieving legalcompliance, or improving yourreputation and your relationship to thelocal community, we screen allopportunities and risks related to yourorganisation.

MANAGEMENT AND TEAM COACHING

Coaching includes: assistingindividuals in identifying goals,communicating effectively withpeers, staff and external stakeholders,prioritising tasks and managingprojects, and embeddingenvironmental managementacross all organisational activities.

TRAINING AND TECHNICAL

DEVELOPMENT

We support you with building internaltechnical capabilities through thedelivery of workshops aimed at thosedifferent environmental opportunitiesand risks you have chosen to address.

For every chosen environmentalarea, we will go through the differentrelated management stages:characterisation, legal requirements,training and awareness, operationalcontrol and monitoring.

You can choose to attend workshopson several themes at once, or in asequential order according to yourresources and management priorities.

CORPORATE EVENTS

Including: designing bespokeprogrammes contextualised tospecific services or themes.The delivery of large-scalepresentations and training seminars,and arranging key speakers to attendtransformational practice sessions.

TRAIN THE TRAINER AND IN-HOUSE

INDUCTION PROGRAMMES

Including: supporting staff to becomeinternal sustainability trainers and todeliver induction programmes.

ENVIRONMENTAL CHAMPIONS

Including: training and coaching staffto engage with main stakeholders,to assist with the identification ofpresent and foreseen risks andopportunities, dynamic enhancementof project teams, and resultsdissemination across the organisation.

11

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12

QUALITY MANAGEMENT SYSTEMS

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

INTRODUCTION TO INTERNAL QUALITY AUDITS • LEVEL ONE

An introduction for anyone who needs to understand how to conducteffective internal audits, understand the principles of auditing and dealwith typical auditing difficulties. Once completed, you will be able toregister for an Internal or Lead Auditor training course.

IA1

1 DAY • £315

MARCH 5 BIRMINGHAM

INTRODUCTION & AWARENESS TO ISO 9001:2008 • LEVEL ONE

An introduction for anyone involved in the development, implementationand management of an ISO 9001:2008 management system. Oncecompleted, you will be able to register for a QMS Internal or Lead Auditortraining course.

Course certified by IRCA. Number A17155.

QMSFTC

1 DAY • £315

MARCH 6 BIRMINGHAM

MARCH 23 WALES

MAY 15 HEATHROW

THE 8-HOUR QUALITY MANAGER • LEVEL ONE

This one day training course covers the fundamentals of QualityManagement Systems from the manager’s perspective – turning theprinciples and requirements into operational planning. This course issuitable for those who have recently filled the Quality Manager role andother functions directly involved in these areas.

8HQM

1 DAY • £315

MARCH 13 MANCHESTER

ISO 9001:2008 INTERNAL AUDITOR • LEVEL TWO

Designed for anyone who needs to develop the knowledge and skillsneeded to assess and report on the conformance and effectiveimplementation of processes, and the continuous improvement ofsystems. When you have successfully completed this course and theQMS FTC, you will have met the training requirements to apply forregistration as an IRCA Internal QMS Auditor and have the opportunity toprogress on to an ISO 9001:2008 Lead Auditor course.

Course certified by IRCA. Number A17156.

IQMSA

2 DAYS • £620

FEBRUARY 7 NEWCASTLE

MARCH 7 BIRMINGHAM

APRIL 25 HEATHROW

MAY 16 EDINBURGH

JUNE 12 MANCHESTER

12

Please see page 2 for a description of course formats

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COURSE – QMSLAC

“IT WAS AN EXCELLENT COURSE LEAD BY

A HIGHLY PROFESSIONAL TUTOR.”

Irina Molochko, FE Unomedical Ltd.

13 TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

ISO 9001:2008 LEAD AUDITOR • LEVEL THREE

Designed for anyone who wants to gain the knowledge and skillsnecessary to audit management systems against ISO 9001:2008, inaccordance with ISO 19011. When you have successfully completedthis course, you will have met the training requirements to apply forregistration as an IRCA registered QMS Lead Auditor and be able to join a conversion course to transfer your skills to a differentmanagement system.

Course certified by IRCA. Number A17038.

QMSLAC

5 DAYS • £990

JANUARY 23 HEATHROW

FEBRUARY 6 WALES

FEBRUARY 20 COVENTRY

MARCH 19 EDINBURGH

MAY 21 LEEDS

MAY 21 WALES

JUNE 18 COVENTRY

AUDITOR CONVERSION TO ISO 9001:2008 • LEVEL THREE

This course is for those who have already passed an EMS or OHSAS LeadAuditor course. The programme is designed to broaden participants’ skillsand give them a thorough understanding of QMS requirements and auditcriteria. Once completed, you will have the opportunity to register for anIntegrated Management Systems Auditor course.Q

MSA

CC

3 DAYS • £760

MARCH 20 MANCHESTER

13

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14

DIVERSITY AND INCLUSION

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

Our diversity team offer a three-tieredapproach to delivery, recognising thatorganisations are at different stageswithin their diversity journey. Our ACTNow Programme enables you to worktowards a framework of excellence

with targeted support in theareas where you need it most.Although there are clear benefitsin working towards the entireframework, clients can select fromany of the service options listed:

AUDIT & ASSESSMENTCONSULTATION SUPPORTTRAINING & LEADERSHIP DEVELOPMENT

Our ACT Now Programme enables youto select which option you require orselect different parts of each.

AUDITACHIEVING DIVERSITY

EXCELLENCE (ADE)

A framework of best practice will beused to identify which level yourorganisation is currently at. Adevelopment route will be planned andactions will be set to move yourorganisation through three levels toachieve “diversity excellence”.

RAPID APPRAISAL/

EQUALITIES CHECKLIST

A rapid appraisal and equalitieschecklist that will enable you to look atyour HR policies and procedures andensure that these are being applied ina practical and fair way.

EQUALITY IMPACT ASSESSMENTS

Internal support on conducting anequality assessment/policy review,scoping equality relevance andcompletion of equality impactassessments with appropriaterecommendation reports.

CONSULTATIONSUPPORT

Consultancy support on design andpractical application of equality relatedpolicies such as: equality schemes,reasonable adjustment policies,flexible working arrangements, anda bullying and harassment policy.

RAISING PROFILES

Supporting organisations to raise theirquality, inclusion and diversity profile.Identification of equality specifictargets and objectives linked to theequality strategy.

REVIEWING EQUALITY REPRESENTATION

Reviewing equality representationand recommendations of positiveaction activities.

DESIGN AND IMPLEMENTATION

OF MANAGING DIVERSITY

COMPETENCE PROGRAMME

Design and implementation of amanaging diversity competenceprogramme with individual equalityobjectives linked to performance review.

COMMUNITY PARTICIPATION

Delivery of detailed organisational andcommunity involvement/consultationexercises, focus groups, facilitatedgroup meetings, or stakeholdersengagement events.

TRAININGDIVERSITY AND INCLUSION TRAINING

For leaders, managers and staff,helping them work through diversitysituations by giving them a non-threatening, non-politically correctspace to explore the issues andchallenges for themselves andpractically address this in theworkplace. Generic diversityprogrammes and specific programmescovering all diversity strands.

MANAGEMENT AND TEAM COACHING

Coaching includes: assistingindividuals in identifying goals,increasing managerial effectivenessand use of discretion, managingdiverse teams, identifying andchallenging inappropriate behaviour.

CORPORATE DIVERSITY EVENTS

Designing bespoke programmescontextualised to specific services orthemes. Delivery of large-scale

presentations and training seminars.Arranging key speakers to attendtransformational practice sessions.

TRAIN THE TRAINER AND IN-HOUSE

INDUCTION PROGRAMMES

Supporting staff to become internaldiversity trainers and deliver theEquality and Diversity “DiverseIdentifier” Induction Programmes.

14

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SOCIAL AND ETHICAL ACCOUNTING AND REPORTING

INTRODUCTION & AWARENESS TO SOCIAL SYSTEMS • LEVEL ONE

Designed to introduce participants to the social issues and questionsfacing today’s organisations, the significance of stakeholder concerns andthe mechanisms that are being developed to assist organisations indeveloping these issues. Once completed, you will be able to registerfor a Social Systems Internal or Lead Auditor training course.SS

FTC

1 DAY • £315

FEBRUARY 10 HEATHROW

SOCIAL SYSTEMS AUDITOR • LEVEL ONE

This course suits the needs of those wishing to train as auditorsof Social Systems, and provides the training needed to conductaudits for Social Systems in accordance with SMETA bestpractice guidelines. SS

ATC

3 DAYS • £760

FEBRUARY 28 HEATHROW

SOCIAL SYSTEMS INTERNAL AUDITOR • LEVEL TWO

Designed to provide participants with the knowledge and skills necessaryto perform internal audits of Social Systems and help interpret therequirements of Social Systems audit criteria. IS

SA

2 DAYS • £620

FEBRUARY 8 HEATHROW

SOCIAL SYSTEMS LEAD AUDITOR • LEVEL THREE

This course is designed to provide confidence to auditors in thedevelopment and conformance of social responsibility specifications of aSocial Systems audit. When you have successfully completed this courseyou will meet the training requirements to apply for registration as an IRCASocial Systems Auditor or Lead Auditor and be able to join a conversioncourse to transfer your skills to a different management system.

Course certified by IRCA. Number A17270

SSLA

C

5 DAYS • £1085

MARCH 5 COVENTRY

MAY 21 MANCHESTER

15

Please see page 2 for a description of course formats

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16

SOCIAL AND ETHICAL ACCOUNTING AND REPORTING

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

ISO 26000 AWARENESS • LEVEL THREE

The course will benefit those planning to develop, implement andmanage a social responsibility system based on ISO 26000.

FDIS

1 DAY • £315

MARCH 14 BIRMINGHAM

CORPORATE RESPONSIBILITY • LEVEL THREE

Designed to provide participants with the knowledge and skills in bestpractice corporate responsibility tools and standards. Aimed at thoseresponsible for developing corporate responsibility reports, who providesustainability assurance and other related consultancy services, andexternal assurance providers who undertake assurance engagements.Modules can be taken individually or in multiples. Please call our dedicatedtraining services team for further information.

CRT

5 DAYS • £2500

MAY 28 HEATHROW

16

COURSE – SSLAC

“AN EXCELLENT COURSE! THE

PACE WAS JUST RIGHT;

THE TUTOR’S KNOWLEDGE WAS EXCELLENT

AND ANSWERED

ALL QUESTIONS THAT WERE ASKED. TH

E TUTOR MADE

EVERYTHING VERY CLEAR AN

D IF NEEDED WOULD GO

OVER THINGS AGAIN IF SOMEONE DID NOT

UNDERSTAND.

A VERY INTERESTING COURSE

– THANK YOU.”

Barbara Dudzik

Please see page 2 for a description of course formats

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BRITISH RETAIL CONSORTIUM (BRC)

A PRACTICAL INTRODUCTION TO THE GLOBAL STANDARD FOR PACKAGING

AND PACKAGING MATERIALS • LEVEL ONE

Designed for those responsible for implementation of the Standard.This course gives an understanding of the standards requirementsand provides a background and introduction to thecertification process.

BRC

1

1 DAY

JANUARY 16 BRISTOL

GLOBAL STANDARD FOR FOOD SAFETY – 1 DAY CONVERSION FROM ISSUE 5

TO ISSUE 6 • LEVEL ONE

Designed for manufacturers, Technical Managers and consultantsimplementing the standard. This course gives an understandingof the changes to the standard, the audit process and correctiveaction requirements.

BRC

2

1 DAY

FEBRUARY 6 BRISTOL

BRC/RILA GLOBAL STANDARD FOR CONSUMER PRODUCTS ISSUE 3:

A PRACTICAL INTRODUCTION FOR MANUFACTURERS AND RETAILERS

• LEVEL ONE

The aim of this course is to provide manufacturers and retailers with abasic overview of the Standard, details of what is involved in certification,and an introduction to the first stages of implementing the Standard at amanufacturing site.

BRC

6

1 DAY • £315

MARCH 26 BRISTOL

BRC/RILA GLOBAL STANDARD FOR CONSUMER PRODUCTS ISSUE 3:

HOW TO IMPLEMENT • LEVEL ONE

The course provides an in-depth explanation of the principles, details andrequirements of the Global Standard for Consumer Products Issue 3. Itexplains everything a manufacturer will need to know and understand tobe able to implement the Standard at their manufacturing site. It includesdetails on the benefits of having the Standard for Consumer Products andexplains the auditing and certification process.

BRC

CP

2 DAYS • £620

MARCH 27 BRISTOL

17

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18

BRITISH RETAIL CONSORTIUM (BRC)

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

UNDERSTANDING THE REQUIREMENTS OF THE GLOBAL STANDARD FOR

PACKAGING AND PACKAGING MATERIALS - ISSUE 4 • LEVEL TWO

This course covers the detailed requirements for anyone implementing orauditing against the Standard.B

RC3

2 DAYS • £620

JANUARY 17 BRISTOL

UNDERSTANDING THE REQUIREMENTS OF THE GLOBAL STANDARD FOR

FOOD SAFETY - ISSUE 6 • LEVEL TWO

Designed for new auditors, manufacturers and consultants implementingthe standard. This course gives an understanding of the standard, the auditprocess and a background to the certification process.

BRC

4

2 DAYS • £620

APRIL 23 BRISTOL

INTERNAL AUDITOR (ALL BRC STANDARDS) • LEVEL TWO

This course covers the detailed requirements for anyone managing orcarrying out internal audits. The course is a mixture of workshop leddiscussions, practical activities and presentations. On day two, delegatesundertake an audit using the skills and techniques learned on day one.Feedback will be given on the case study audit and how to improveauditing techniques.

BRC

5

2 DAYS • £620

JUNE 18 BRISTOL

18

Please see page 2 for a description of course formats

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19

FOOD SAFETY MANAGEMENT SYSTEMS

TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

INTRODUCTION AND AWARENESS TO ISO 22000 • LEVEL ONE

An introduction for anyone involved in the development, implementationand management of a Food Safety Management System. Oncecompleted, you will be able to register for a FSMS Lead Auditortraining course.FS

MSFTC

1 DAY • £315

FEBRUARY 9 NEWCASTLE

ISO 22000 LEAD AUDITOR • LEVEL THREE

An introduction for anyone involved in the development, implementationand management of a Food Safety Management System. Oncecompleted, you will be able to register for a FSMS Lead Auditortraining course.

Course certified by IRCA. Number A17304.

FSMSLAC

5 DAYS • £1085

JANUARY 30 HEATHROW

MARCH 26 COVENTRY

APRIL 30 MANCHESTER

INFORMATION SECURITY MANAGEMENT SYSTEMS

INTRODUCTION AND AWARENESS TO ISO 27001 • LEVEL ONE

An introduction for anyone involved in the development, implementationand management of an information security management system basedon ISO 27001. Once completed, you will be able to register for an ISMSLead Auditor training course.IS

MSFTC

1 DAY • £315

MARCH 8 WALES

MAY 9 MANCHESTER

ISO 27001 LEAD AUDITOR • LEVEL THREE

This course is designed to provide confidence to auditors in thedevelopment, conformance and effective implementation of processesand the continuous improvement of systems. When you have successfullycompleted this course, you meet the training requirements to applyfor registration as an IRCA ISMS Auditor or Lead Auditor and will beable to join a conversion course to transfer your skills to a differentmanagement system.

Course certified by IRCA. Number A17279.

ISMSLAC

5 DAYS • £1085

MARCH 5 HEATHROW

JUNE 11 MANCHESTER

19

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COURSE – IACSE“EXCELLENT COURSE, WITH THE RIGHT MIX OF THEORY& PRACTICAL APPLICATION. DELEGATES WILL LEAVEWITH NEW SKILLS & POSITIVE ATTITUDE FOR FUTUREWORK ON PREPARING FOR AN ASSESSMENT.” Derek Trawber, Guildford Borough Council

20

FORESTRY STEWARDSHIP COUNCIL (FSC)

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

INTRODUCTION AND AWARENESS TO FSC • LEVEL ONE

Designed to provide participants with a better understanding of the ForestStewardship Council (FSC) Chain of Custody (CoC) and its requirements.The approach will be systematic and easy to understand in assistingparticipants to implement their companies’ FSC CoC system in line withthe requirements.

FSCFTC

1 DAY • £315

FEBRUARY 21 HEATHROW

FSC TRADEMARK AWARENESS WORKSHOP • LEVEL ONE

This workshop aims to provide participants with a better understanding ofthe Forest Stewardship Council (FSC) Chain of Custody (CoC) Trademarkrequirements. The approach will be systematic and easy to understand inassisting participants to meet the requirements of the FSC TrademarkStandard (FSC-STD-50-001 (V1-2) EN).FS

CTFTC

1 DAY • £315

FEBRUARY 22 HEATHROW

FSC AND PEFC INTRODUCTION, AWARENESS AND MAINTENANCE

• LEVEL TWO

This course aims to provide participants with a better understanding ofChain of Custody (CoC) Management systems and their key requirements.The approach will be systematic and easy to understand in assistingparticipants to implement and maintain their companies’ FSC and PEFCChain of Custody systems in line with the Standards requirements.

PEFTC

2 DAYS • £620

FEBRUARY 23 HEATHROW

20

Please see page 2 for a description of course formats

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21

SAFETY MANAGEMENT SYSTEMS

TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

INTRODUCTION AND AWARENESS TO OHSAS 18001:2007 • LEVEL ONE

An introductory course ideal for those involved in the development,implementation and management of an OHSAS 18001:2007 ManagementSystem. Once completed, you will be able to register for an OH&SManagement System Internal or Lead Auditor training course.

H&SFTC

1 DAY • £315

FEBRUARY 28 HEATHROW

MARCH 9 WALES

OHSAS 18001:2007 INTERNAL AUDITOR • LEVEL TWO

Designed for anyone who needs to develop the knowledge and skillsrequired to assess and report on the conformance and effectiveimplementation of processes, and the continuous improvementof systems. IH

&SA

2 DAYS • £620

MARCH 1 HEATHROW

APRIL 19 WALES

JUNE 11 PORTSMOUTH

JUNE 19 NEWCASTLE

OHSAS 18001:2007 LEAD AUDITOR • LEVEL THREE

Designed to provide participants with the knowledge and skills necessaryto audit management systems against OHSAS 18001:2007. When youhave successfully completed this course, you meet the trainingrequirements to apply for registration as an IRCA OH&S ManagementSystems Auditor or Lead Auditor and will be able to join a conversioncourse to transfer your skills to a different management system.

Course certified by IRCA. Number A17048.

H&SLAC

5 DAYS • £1085

FEBRUARY 13 PORTSMOUTH

FEBRUARY 20 HEATHROW

MAY 21 EDINBURGH

OH&S MANAGEMENT SYSTEMS AUDITOR CONVERSION COURSE

• LEVEL THREE

This course is for those who have already successfully completed a QMSor EMS Lead Auditor course. The programme is designed to broadenparticipants’ skills and give them a thorough understanding of OHSAS18001 requirements and audit criteria. Once completed, you will havethe opportunity to register on an Integrated Management SystemsAuditor course.

Course certified by IRCA. Number A16894

H&SA

CC

3 DAYS • £760

JANUARY 9 PORTSMOUTH

JANUARY 24 COVENTRY

MAY 8 MANCHESTER

21

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22

MEDICAL DEVICES

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

INTRODUCTION TO 93/42/EEC MEDICAL DEVICES DIRECTIVE • LEVEL ONE

Detailed introduction to familiarise delegates about the MedicalDevices Directive (as amended by Directive 2007/47/EC), and a practicalframework for delegates to ensure compliance of their quality systemsand technical documentation.

MD1

1 DAY • £315

MARCH 20 HEATHROW

INTRODUCTION TO RADIATION STERILIZATION • LEVEL ONE

The objective of this course is to familiarise delegates with therequirements of ISO 11137 for control of radiation sterilization (in particulargamma radiation sterilization), to allow manufacturers of medical devicesto ensure continued compliance.M

DGS

1 DAY • £315

MAY 1 HEATHROW

INTRODUCTION TO ETHYLENE OXIDE (EO) STERILIZATION AND ISO 11135

• LEVEL ONE

Introductory course on the key features of ISO 11135 and the EthyleneOxide sterilization process, providing awareness of the microbiologicalcontrols (such as bioburden before sterilization), to allow medical devicemanufacturers to comply with regulatory requirements.

MDEO

1 DAY • £315

MARCH 28 HEATHROW

CONSTRUCTION OF MEDICAL DEVICE TECHNICAL FILE (DIRECTIVE 93/42/EEC)

• LEVEL ONE

Thorough introduction for delegates to understand both the regulatoryrequirements for technical documentation under the Medical DevicesDirective (as amended by Directive 2007/47/EC) and provide practicalguidance on how to construct the technical file to ensure compliance fortheir medical device.

MDTF

1 DAY • £315

MARCH 14 HEATHROW

22

Please see page 2 for a description of course formats

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23 TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

INTRODUCTION TO 98/79/EC IVD MEDICAL DEVICES DIRECTIVE • LEVEL ONE

This course is designed to familiarise quality management, regulatoryprofessionals and IVD device designers with the EC Directive 98/79/ECand the requirements for CE Marking of IVD medical devices.

MDIVD

1 DAY • £315

MARCH 27 HEATHROW

QUALITY SYSTEMS FOR MEDICAL DEVICES • LEVEL TWO

This intensive course is designed to transfer detailed information about thetransition of your quality system from ISO 9001 to ISO 13485, and therequirements of EC Directives through lectures from medical device LeadAuditors regularly undertaking Notified Body audits.

MD2

2 DAYS • £620

MARCH 21 HEATHROW

ISO 13485:2003 INTERNAL AUDITOR • LEVEL TWO

This intensive course is designed to transfer detailed information about thetransition of your quality system from ISO 9001 to ISO 13485, and therequirements of EC Directives through lectures from medical device LeadAuditors regularly undertaking Notified Body audits.M

DIA

2 DAYS • £620

APRIL 17 HEATHROW

MAY 8 BIRMINGHAM

RISK MANAGEMENT FOR MEDICAL DEVICES • LEVEL ONE

This course provides a comprehensive introduction to the key elementsof risk management for medical devices, using the harmonised standardISO 14971, and aims to give delegates a practical foundation in therelationship between risk management, the regulatory requirementsand their quality system.

MDRM

1 DAY • £315

MAY 10 BIRMINGHAM

23

COURSE – IQMSA“THE TUTOR WAS APPROACHABLE & ABLE TOANSWER ANY QUESTIONS I HAD. TRAININGEXCEEDED ALL OF MY EXPECTATIONS.” Heather Hanson, FIM Services Ltd

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24

GOOD MANUFACTURING PRACTICES (GMP) FOR THE

PHARMACEUTICAL INDUSTRY

This course will provide practical examples and case studies on GoodManufacturing Practices for the pharmaceutical industry. The interactiveclassroom training will assist attendees that are interested to improvethe quality structure in their organisations, up to the level of currentstandards of GMP.

GOOD MANUFACTURING PRACTICES (GMP)

ISO 22716 COSMETICS - GUIDELINES ON GOOD MANUFACTURING

PRACTICES (GMP)

This course will provide you with a basic understanding of goodmanufacturing practices for Cosmetic manufacturing organisations. Thisinteractive classroom training will focus on state-of-the-art requirementsfor a GMP system, and will also contain numerous implementationexamples and case studies.

2 DAYS

2 DAYS

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS24

Please call +44 (0)1276 697 777

for a no obligation quote

Please call +44 (0)1276 697 777

for a no obligation quote

Please see page 2 for a description of course formats

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25 TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT

CUSTOMER SERVICE

CUSTOMER SERVICE EXCELLENCE SEMINAR • LEVEL ONE

This half-day seminar allows you to understand how the key drivers ofcustomer satisfaction are embedded in the new Standard, and how theyare relevant to service delivery today. The session will also describe theCustomer Service Excellence requirements.

CUSTOMER SERVICE EXCELLENCE ASSESSOR • LEVEL TWO

Designed to enable participants to gain a grounding of the principlesof Customer Service Excellence, conduct effective internal assessmentsand understand the principles of assessment, evidence reviewand verification.

CUSTOMER SERVICE EXCELLENCE AWARENESS • LEVEL ONE

The focus of this one day hands-on course is to prepare an application tomeet the Standard. The elements within each of the Standard’s five criteriaare explored and participants relate these to their own organisation.

CSEFTC

1 DAY

CSES

EM

1/2 DAY

2 DAYS

IACS

E

INTRODUCTION AND AWARENESS TO ISO 10002:2004 • LEVEL TWO

This course is designed to provide guidance in developing an open andresponsive complaints-handling process, enabling participants to enhancetheir ability to resolve complaints and identify trends and eliminate causesof complaints.

MAY 2 HEATHROW

2 DAYS • £620

CSFTC

ALSO AVAILABLE: CUSTOMER SERVICE EXCELLENCE WEBINARS

After the success of the introduction to Customer Service Excellence Webinars in 2009, 2010 and 2011, we haveadded more dates for 2012. If you have not already attended the introduction webinar, register for your free placenow! SGS will soon be releasing the dates of its subject specific webinars.

Please contact us for more information: [email protected] +44 (0)1276 697 777 WWW.TRAINING.UK.SGS.COM

25

Please call +44 (0)1276 697 777

for a no obligation quote

Please call +44 (0)1276 697 777

for a no obligation quote

Please call +44 (0)1276 697 777

for a no obligation quote

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26

IT MANAGEMENT SYSTEMS

ISO 20000 LEAD AUDITOR • LEVEL THREE

This course will provide you with a basic understanding of goodmanufacturing practices for Cosmetic manufacturing organisations. Thisinteractive classroom training will focus on state-of-the-art requirementsfor a GMP system, and will also contain numerous implementationexamples and case studies.

Course certified by IRCA. Number A17404

MARCH 26 HEATHROW

ITSM

SLAC

5 DAYS • £1085

[email protected] • SGS CERTIFIED COMPANIES RECEIVE 10% DISCOUNT OFF ALL OUR TRAINING SOLUTIONS

BUSINESS CONTINUITY MANAGEMENT

BUSINESS CONTINUITY AUDITOR/LEAD AUDITOR • LEVEL THREE

Designed for anyone who has a basic knowledge of the requirements ofthe BS 25999 Standard, and needs the skills and knowledge to performfirst, second and third-party audits of Business Continuity ManagementSystems. When you have successfully completed this course, you meetthe training requirements to apply for registration as an IRCA BCMSAuditor or Lead Auditor and will be able to join a conversion course totransfer your skills to a different management system.

Course certified by IRCA. Number A17494

MARCH 26 HEATHROW

BCM

SLAC

5 DAYS • £1100

INTEGRATED MANAGEMENT SYSTEMS AUDITOR • LEVEL THREE

A practical approach to auditing and understanding the principles andmechanisms for the integration of Quality, Environmental and Health& Safety Management Systems.

JANUARY 10 WALES

MARCH 20 HEATHROW

APRIL 24 WALES

IMS

3 DAYS • £760

26

Please see page 2 for a description of course formats

INTEGRATED MANAGEMENT SYSTEMS

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27

PRESENTATION SKILLS

TEL: +44 (0)1276 697 777 • FAX: +44 (0)1276 697 696 • WWW.TRAINING.UK.SGS.COM • ALL PRICES ARE EXCLUSIVE OF VAT 27

ACCELERATED LEARNING PROGRAMME

This 2-day workshop will enable you to apply accelerated learningtechniques to training courses, thereby enhancing the learning experiencefor participants. The course is aimed at experienced trainers who areseeking practical help in applying interactive student-centred learningmethods to your courses.

This is a practical programme in which you will learn about andexperience a range of learning techniques that you can takeaway and use immediately.

MAY 9 HEATHROW

AL

2 DAYS • £620

LEADERSHIP AND MANAGEMENT ACADEMY

New for 2012, SGS is launchingthe Leadership and ManagementAcademy. The aim is to help developthe leadership and managementskills of current and future leadersfacilitating the growth oforganisations and the economy.

SGS offer a complimentary needsanalysis to establish issues andareas for development pertinent toyou, designing, delivering andevaluating a range of specificallytailored services covering areassuch as:

• Business continuity management

• Corporate risk, problem solvingand decision making

• Ethical leadership

• Finance for non-finance managers

• Leading people through change,mergers and acquisitions

• People and performancemanagement

• Strategy and strategic thinking

• Vision and values

Topics can be delivered in a varietyof innovative ways, at a variety oflocations, with a variety of durationsdependent on your needs.

Courses can be accreditedwith nationally recognisedqualifications up to masters level,and additionally SGS can offerone-to-one executive coaching.

FOR MORE INFORMATION ON

THIS COURSE, PLEASE CONTACT

THE TRAINING TEAM ON

+44 (0)1276 697 777.

FOUND WHAT YOU ARE LOOKING FOR?

The final step is to book with us.

@ [email protected]

If you haven’t quite found what you are looking for, please do contact our training team as we offer many bespokeoptions, tailored to your needs.

+44 (0)1276 697 777 TRAINING.UK.SGS.COM

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WWW.SGS.COM

© 2011 SGS SOCIÉTÉ GÉNÉRALE DE SURVEILLANCE SA – ALL RIGHTS RESERVED 5366/1111

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