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© 2010 Wipro Ltd - Internal & Restricted Wipro - IAS Server Certification Reference Materials Disclaimer: This document contains proprietary information of Wipro Ltd IAS. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Wipro Ltd. IAS. The information contained herein is confidential to Wipro Ltd. IAS and its Service Partners, shall not be distributed to any persons other than those involved in the assessment & delivery of services. Wipro Ltd. IAS reserves the right to revise and update this document as and when required. Wipro Ltd. IAS reserves the right to withdraw the document excluding customer specific information at the time of termination of services. All product names referenced herein are trademarks of their respective companies.

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Wipro - IAS Server CertificationReference Materials

Disclaimer: This document contains proprietary information of Wipro Ltd IAS. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Wipro Ltd. IAS. The information contained herein is confidential to Wipro Ltd. IAS and its Service Partners, shall not be distributed to any persons other than those involved in the assessment & delivery of services. Wipro Ltd. IAS reserves the right to revise and update this document as and when required. Wipro Ltd. IAS reserves the right to withdraw the document excluding customer specific information at the time of termination of services. All product names referenced herein are trademarks of their respective companies. 2010 Wipro Ltd - Internal & Restricted

Topics - OverviewHardware Backup devices Basics Dell Server HP Server IBM Server Networking Storage Basics Troubleshooting Wipro Servers Software Antivirus Linux Server Diag. Toolkit Process Care, Handling & Best Practices Process Basics Server Management

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Server Hardware Basics

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What is ESD ? ESD : Electrostatic discharges Most severe form of electromagnet interference (EMI).

The following are the most common causes of ESD: Moving people Low humidity (hot and dry conditions) Improper grounding Unshielded cables Poor connections Moving machines

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Source of ESD voltageTypical Electro Static Voltage in KV at a relative humidity of 20%

Walking across Vinyl floor Walking across synthetic carpet Opening a plastic bag Arising from a foam cushion Sliding plastic box on a carpet Removing plastic tape for a PC board Removing shrink film from PC board Triggering a vacuum solder remover Spraying aerosol freezer spray

12 KV 35 KV 20 KV 18 KV 18 KV 12 KV 12 KV 8 KV 15 KV

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Devices Susceptibility to ESD damage

Device type Bipolar transistors CMOS logic devices EPROM devices Film resistors TTL logic devices Microprocessor chips

ESD susceptibility 380 to 7000 Volt 250 to 3000 Volt 100 volt 300 to 3000 Volt 1000 to 2500 Volt as low as 10 Volt

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ESD safe work areas and protective equipment

Workstations where static sensitive equipment is handled must be equipped with the following equipment: Bench top grounding points ESD protective table top or mat Wrist strap and grounding points Protective clothing, including hair protection ESD safe floor area ESD safe chair Ionized air blower ESD safe containers

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ESD safe work areas and protective equipment

When repairing equipment out in the field the minimum equipment to ensure a measure of ESD protection is: Anti-static conductive mat and grounding cable Wrist strap and grounding cables Supply of protective bags and other suitable containers

Field Service Technicians must also wear suitable clothing and avoid handling objects that can generate dangerous electrostatic potentials. These objects include non protective bags and containers, beverage and food containers, and furniture.

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10 Point to Avoid ESD Damage1. Make sure you have a reliable ground point available near the work site

2. Connect your body to the ground point with a wrist strap3. Ground all equipment you are working on with ground straps 4. Handle PC components only on a grounded anti-static work surface 5. Do not wear clothing which generates static electric charges every time you move 6. Do not handle static generating objects while working on PC hardware

7. Store all chips and other components in appropriate anti-static containers8. Keep all PC cards in anti-static envelopes until required 9. Be sure to turn off the power and remove the power plug from all equipment before working on it 10. Do not plug in or remove devices such as printers and modems while the power is on9 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Typical antistatic devices

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Discharging through the power-supply unit

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Care and Handling - SystemsUse the following guidelines to properly handle and care for your systemProtect the system from extremely low or high temperatures. Let the system warm (or cool) to room temperature before using it.

Keep the system away from magnetic forces.Keep the system dry. Do not wash the system with a wet cloth or pour fluid into it. Protect the system from being bumped or dropped. Check the system for condensation. If condensation exists, allow it to evaporate before powering on the system. Keep the system away from dust, sand, and dirt.12 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Selecting a Sight Near a Properly grounded, three-pronged power outlet for 200-240V

Clean and relatively free of excess dust Well-ventilated and away from sources of heat, with the ventilating openings on the server kept free from obstructions Maximum ambient temperature shouldn't exceed 35 oC ( 95 oF)

Isolated from strong electromagnetic fields and noise caused by electrical devices such as elevators, copy machines, air conditioners, large electric motors, radio and TV transmitters, and high frequency security devices Access space provided for handling the cables connected to the server Clearance provide for cooling and air flow13 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Server FundamentalsA server is a multi user computer that runs networked, mission critical applications.

Redundant Power Supplies

Hot Plug Drive bays

SMP Motherboard14 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Backplane board for RAID

Typical Server MotherboardPCI/ PCI-X 66/100/ 133MHz, 64bit Slots Gigabit Ethernet EMP

PCI, 32-bit / 33MHz SlotsSecondary

Dual Xeon DP Processor

Primary

ATI Rage Video with 4/8MB SGRAM

ATI Rage XL / Rage IIC

North Bridge

4/8 DDR DIMM SocketsSouth

Adaptec U320 SCSI Chip BMC

Adaptec AIC-79xx*

Ultra 320 SCSI

Bridge

Ultra 320 SCSI

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Server Architecture FundamentalsThe Five Pillars of a Server architecture are;

Performance Reliability Availability Manageability Scalability

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Performance The ability to run applications with a reasonable response time for each of the many users.

Implementing Performance Processors (Speed, no of proc) High Bandwidth CPU-Memory Bus High Bandwidth I/O Bus & Controllers (SCSI,SATA and SAS) Memory (Capacity, Speed) Operating System Support Ethernet (10/100/1000/10000 Mbps)17 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Reliability The ability to perform correctly and consistently

Implementing Reliability Highly integrated Motherboard Onboard Disk controller , Ethernet and VGA Onboard Local and remote management High integration results in high Reliability High MTBF(Mean Time Between Failures) ECC (Error Checking and Correction) Memory

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AvailabilityThe ability to tolerate different degrees of failure.

Implementing Availability EMP (Emergency Management Port) Management Software (ISC LDCM LDSM) PHP (PCI Hot Plug) Support Redundant Power Supply RAID (Redundant Array of Independent Disks) Hot Swappable Hard disk

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Manageability The feature that enables planning, monitoring and controlling under normal & abnormal conditions of work.

Implementing Manageability ISM (Intel Server Management) Local Management Super Doctor III Local Management EMP (Emergency Management Port) Remote Management WAC ( Wipro Active Console)

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Scalability The ability to perform at the same level when the load is increased.

Implementing Scalability Max Max Max Max Memory supported PCI / PCI-X / PCI Express slots available processor speed supported no of drives mounting

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Essentials of ServersFeature Performance Reliability Availability Manageability Scalability Technology CPU/Chipset,Memory High Integration, ECC Fault Detection & Correction Local & Remote Management Headroom for Growth

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Platform,Technology & RAID

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Technology Overview Processors

Memory Chipset Networking RAID & HBA

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Processor Platform & Technology

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Classification

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UP / DP / MP

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EM64T

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HT Hyper Threading

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Dual Core Technology

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Dual Core with Hyper Threading

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Quad Core Technology

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FSB Front Side Bus

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AMD Platform - Classification

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AMD Integrated Memory Controller

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AMD Features

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AMD Direct Connect Architecture

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Intel VT Virtualization Technology

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Intel Processor Feature - XD

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Intel / AMD Common Features

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Intel Processor Number Series

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AMD Processor Number Series

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Utilities

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Memory Platform & Technology

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DDR - 1

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DDR II & Differentiation

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Comparison

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FBDIMM

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FBDIMM Definition

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FBDIMM AMB Technology

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FBDIMM Benefits

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DDR View

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DDR 3 Specifications

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DDR 3 A Comparison

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DISK SUB SYSTEM

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SCSI What is SCSI ? Advantages of SCSI ? Major Components of SCSI Various SCSI Standards SCSI Connectors / Interface SAF-TE SMART56 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Small Computer System Interface SCSI : Small Computer System Interface Pronounced scuzzy Allows Multiple peripheral devices connection Accessed concurrently, simultaneously, or in sequence, as needed.

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What do you gain with SCSI? Expensive but good. More versatile Systems. Free access to use many and good units It is easy to add Accessories / Drives.

Gives a better performance.

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Major Components of SCSI1. Host adapter card containing one controller and a terminator

2. SCSI Bus (also called a SCSI Cable)

3. SCSI compatible peripheral devices (disks, CD-ROM, tapes, etc.)

4. A terminator representing the end of the SCSI bus

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Major Components of SCSI

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SCSI is intelligent SCSI is remarkable in having an intelligent protocol, which assures maximum utilization of the data transfer. The basis of SCSI is a set of commands Each individual device holds its own controller, which interprets these commands .

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SCSI Specifications Wide Ultra SCSI utilizes a 16-bit bus and can support data transfer rates of up to 40 MB/second. It supports up to 16 agents.

Wide Ultra2 SCSI is a 16-bit bus and can support data transfer rates of up to 80 MB/second. It can support up to 16 agents LVD (Low Voltage Differential)

Ultra 160 SCSI is a 16-bit bus and can support data transfer rates of up to 160 MB/second. It can support up to 16 agents LVD (Low Voltage Differential)/ SE (Single Ended)

Ultra 320 SCSI is the latest Technology of SCSI Data transfer and it supports data transfer rates of upto 320 MB/Second

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Types of SCSI Connectors

50pin narrow connector ( 8bits wide data bus)

68pin wide connector (16bits wide data bus)

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Types of SCSI Connectors 68pin VHDCI connector (external 16bits wide data bus))

80pin connector (internal 16bits wide data bus).

80pin connectors are mainly for hot swappable feature64 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

SATA

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SAS

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SASA typical Serial Attached SCSI system would consist of the following basic components: An Initiator is a device that originates device service and task management requests to be processed by a target device and receives responses for the same requests from other target devices. Initiators may be provided as an on-board component on the motherboard (as is the case with many serveroriented motherboards) or as an add-on host bus adapter. A Target is a device containing logical units and target ports that receives device service and task management requests for processing and sends responses for the same requests to initiator devices. A target device could be a hard disk or a disk array system. A Service Delivery Subsystem is the part of an I/O system that transmits information between an initiator and a target. Typically cables connecting an initiator and target with or without expanders constitute a service delivery subsystem. Expanders are devices that are part of a service delivery subsystem and facilitate communication between SAS devices. It facilitates connection of multiple SAS End devices to a single initiator port.

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SASSAS and SATA Connector Compatibility

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Solid-state drive

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Solid-state drive

A solid-state drive (SSD) is a data storage device that uses solid-state memory to store persistent data. Unlike flashbased memory cards and USB flash drives, an SSD emulates a hard disk drive interface, thus easily replacing it in most applications. An SSD using SRAM or DRAM (instead of flash memory) is often called a RAM-drive.

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Solid-state drive features

An SSD is commonly composed of either DRAM volatile memory or NAND flash nonvolatile memory. They are often packaged in standard disk drive form factors (1.8-inch, 2.5-inch, and 3.5-inch).

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Solid-state drive advantages Faster start-up, as no spin-up is required (RAM & Flash). Typically, fast random access for reading, as there is no read/write head to move (RAM & Flash).

Extremely low read latency times, as SSD seek-times are orders of magnitude lower than the best current hard disk drives. (RAM) In applications where hard disk seeks are the limiting factor, this results in faster boot and application launch times (RAM &Flash). Extremely fast write (RAM, nearly the same for best modern flash). No noise: a lack of moving parts makes SSDs completely silent, unless, as in the case of some high-end and high-capacity models, they have cooling fans attached (RAM & Flash).

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Difference between SSD & HDD

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HBA Comparison

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System I/O

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PCI Overview

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PCI - X Overview

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PCI -X View

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PCI Keying

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PCI Express (PCI-e)

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PCI-e Interconnect

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PCI Express - View

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Comparison Table

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Server Platform Chipset

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Definition & ExampleA set of chips that provides the interfaces between all of the PC's subsystems. It provides the buses and electronics to allow the CPU, memory and input/output devices to interact. Most Intel chipsets, which are contained on two to four chips, also include built-in EIDE support. In the past, Intel used the name "Triton" for its chipsets. It also used the name PCI set for PCI-based chipsets. Desktop Chipset:810/845/845GV/865/910/945G/Q35 Server Chipset Family:3000/5000/7000

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Chipset Comparison Logical Diagram

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5000 Family 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

7000 Family

Redundant Array of Independent Disks

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Raid Types Host Raid / Firmware Raid SATA SAS SCSI

ROMB ZCR PCI / PCI-X / PCI E Raid

How to Best Practice

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RAID 1

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RAID 1

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RAID 0

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RAID 0

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RAID 5

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RAID 5

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RAID 10

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RAID 10

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RAID 6

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RAID 6

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RAID LEVELS COMPARISON

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Wipro Netpower Servers

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Wipro NomenclatureNet Power Z 2 5 XX

Proc Type Z = Xeon O = Opteron I = Itanium

No. of Procs Form Factor 1 = Uni Proc 1 = 1U 2 = Dual Proc 2 = 2U 4 = Multi Proc 4 = 4U 5 = Tower 6 = Blades 2010 Wipro Ltd Internal & Restricted

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Wipro Models Uni-Processor Z1502 Z1505 O1101

Dual Processor Z2501R Z2503R Z2108 Z2204 Z2601 O2501 O2502

Quad Processor Z4402 O4401 O4402

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NP Z1502(Entry Level)

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NP Z1502

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NP Z1502

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NP Z1502

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NP Z2102

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NP Z2102

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NP Z2102

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NP Z2501

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NP Z2501

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NP Z2503

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NP Z2503

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NP Z2502

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NP Z2502

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NP Z2502

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NP Z2502

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Wipro 4 Way servers Z4402

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Wipro Blade Server - WNB 1400Blade Server Chassis Compute Blades Blade Management Module Fiber Channel Switch Module

Ethernet Switch ModuleFiber Expansion Cards Ethernet Expansion Card Deployment Manager

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NetPower Z1505: Uni Processor Server CPU

Intel Quad Core 2.4 GHz (X3220) with 8 MB & 1066 MHz Motherboard

Intel 3200 Board Memory: 2 x 2GB DDR2 667 MHz Unbuff ECC HDD

2 x 146GB 15K RPM 3.5 SAS HDD 4 Hot Swap HDD cage RAID Card

4 Port SAS Controller with Host RAID 0 & 1 620 Watts (1+1) Redundant Power Supply120 2010 Wipro Ltd Internal & Restricted

NetPower Z2501R: Dual Processor Server CPU

Intel Quad Core 2.33 GHz (E5410) with 12 MB & 1333 MHz Motherboard

Intel 5000V Board Memory: 4 x 2GB DDR2 667 MHz Reg ECC HDD

4 x 146GB/300GB 15K RPM 3.5 SAS HDD 4 x Hot swap HDD Cage RAID Cards

8 Port SAS RAID Controller with 512 MB cache 620 Watts (1+1) Redundant Power Supply121 2010 Wipro Ltd Internal & Restricted

NetPower Z2215: Dual Processor Server NetPower Z2215: Dual Processor Server CPU

Intel Quad Core 3.0 GHz (E5472) with 12 MB & 1600 MHz Chipset

Intel 5400 Chipset Memory: 4 x 4GB DDR2 667 MHz Reg ECC HDD

5 x300G 15K RPM 3.5 SAS HDD RAID Cards

8 Port SAS RAID Controller with 512 MB cache122 2010 Wipro Ltd Internal & Restricted

NetBlade 1600 Chassis

(2+2) 1000 Watts Redundant Power Supply 5 x 300 GB 2.5 10K RPM 1 x Storage Controller (Optional Redundant Controller) 1 x Ethernet Switch ( Optional Redundant Switch) Compute Blade Z2601 CPU

Intel Quad Core 2.33 GHz (E5410) with 12 MB & 1333 MHz Motherboard123

Intel 5000P board

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NetPower Z1530: Nehalem-Uni Processor ServerCPUIntel Quad Core 2.66 GHz (X3450) with 8 MB

MotherboardIntel 3420 Board

Memory: 2 x 2GB DDR3 1066 MHz Unreg ECC HDD2 x 146GB 15K RPM 3.5 SAS HDD 4 Hot Swap HDD cage

RAID Card4 Port SAS Controller with Host RAID 0 & 1 620 Watts (1+1) Redundant Power Supply

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NetPower Z2531: Nehalem-Dual Processor ServerCPUIntel Quad Core 2.0 GHz (E5504) with 4 MB cache & 4.8 GT/sec QPI Intel Quad Core 2.4GHz (E5530) with 8 MB cache & 5.86 GT/sec QPI

MotherboardIntel 5500 Board

Memory: 4 x 2GB DDR3 1066 MHz UnReg ECCHDD2 x 146GB 15K RPM 3.5 SAS HDD 4 Hot Swap HDD cage

RAID Card4 Port SAS Controller with Host RAID 0 & 1 700 Watts Single Power Supply

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NetPower Z2243: Nehalem based Dual Processor ServerCPUIntel Quad Core 2.0 GHz (E5504) with 4 MB cache & 4.8 GT/sec QPI

Intel Quad Core 2.4GHz (E5530) with 8 MB cache & 5.86 GT/sec QPI

ChipsetIntel 5520 Chipset

Memory: 4 x 4GB DDR3 1066 MHz Reg ECCHDD5 x300G 15K RPM 3.5 SAS HDD

RAID Cards8 Port SAS RAID Controller with 512 MB cache

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NetPower Models based on Intel 5500 Chipset

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Wipro NetPower Z2531Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5500 chipset Memory Capacity 8 Un-buffered/Registered DIMM slots-32 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (4+4 Configuration) Channel-Independent Mode/ Channel-Mirroring Mode Demand Scrubbing Mode/ Patrol Scrubbing Mode

Disk Controller6 SATA/SATA-II ports (3Gbps) with Intel Embedded Server RAID Technology (0,1,10) with optional RAID 5

Expansion Slots2 half-length PCIe2 x8 slot/ 1 half-length PCIe2 x4 slot (x8 connector) 1 half-length PCIe1 x4 slot / 1 half-length PCI 32/33 5V slot

Ethernet Dual Intel Gigabit Ethernet

Power Supply Single 700 Watts/ Redundant 750 Watts (2+1)Management iBMC with IPMI 2.0 support for remote management Intel System Management Software 2.0 with Intel RMM3 upgrade option

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Wipro NetPower Z2541Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5500 chipset Memory Capacity 6 Un-buffered/Registered DIMM slots-24 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (3+3 Configuration) Memory Mirroring Supported

Disk Controller6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5

Expansion Slots2 PCIe2 x8 slot/ 1 PCIe2 x4 slot 1 PCIe1 x4 slot / 2 PCI 33 MHz slot

Ethernet Dual Intel Gigabit Ethernet Power Supply Single 700 Watts/ Redundant 750 Watts (2+1) Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management

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Wipro NetPower Z2141Processor Support Intel Xeon Processor 5500 series-Dual CPU capable

Chipset Intel5500 chipsetMemory Capacity 6Un-buffered/Registered DIMM slots-24 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (3+3 Configuration) Memory Mirroring Supported

Disk Controller6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5

Hard Disk Drive Bays 4 x 3.5 Hot swap SAS/ SATA Expansion Slots2 Full height half-length I/O slot

Ethernet Dual Intel Gigabit Ethernet

1U Rack Mount

Power Supply Single 520 Watts High Efficiency Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management

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Wipro NetPower Z2542Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5500 chipset Memory Capacity 6 Un-buffered/Registered DIMM slots-24 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz (3+3 Configuration) Memory Mirroring Supported

Disk Controller LSI 1068E 8 Port SAS Controller supporting RAID levels 0,1,10 with optional RAID 5Expansion Slots2 PCIe2 x8 slot/ 1 PCIe2 x4 slot 1 PCIe1 x4 slot / 2 PCI 33 MHz slot

Ethernet Dual Intel Gigabit Ethernet Power Supply Single 700 Watts/ Redundant 750 Watts (2+1) Management Super Doctor III Optional IPMI 2.0 with Dedicated LAN for Remote Management

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NetPower Models based on Intel 5520 Chipset

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Wipro NetPower Z2533

Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz Channel-Independent Mode/ Channel-Mirroring Mode Demand Scrubbing Mode/ Patrol Scrubbing Mode

Disk Controller6 SATA/SATA-II ports (3Gbps) with Intel Embedded Server RAID Technology (0,1,10) with optional RAID 5

Expansion Slots1 PCIe2 x8 slot (x16 mechanical)/ 3 PCIe2 x8 slot (x8 mechanical) 1 PCIe x4 slot (x8 mechanical shared w/optional SAS module)/1 PCI 32/33 5V slot

Ethernet Dual Intel Gigabit Ethernet with Intel Virtualization Technology Power Supply Single 700 Watts/ Redundant 750 Watts (2+1) Management iBMC with IPMI 2.0 support for remote management Intel System Management Software 2.0 with Intel RMM3 upgrade option

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Wipro NetPower Z2543

Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz-Memory Mirroring Supported Disk Controller6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5

Expansion Slots2 PCIe2 x16 slot/ 2 PCIe2 x8 slot 1 PCIe1 x4 slot / 2 PCI 33 MHz slot

Ethernet Dual Intel Gigabit Ethernet supporting Intel I/OAT3/ VMDq support for better Virtualization support Power Supply Single 700 Watts/ Redundant 750 Watts (2+1) Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management

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Wipro NetPower Z2544Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Native DDR-3 at 800/1066/1333MHz-Memory Mirroring Supported Disk Controller LSI 1068E 8 Port SAS Controller supporting RAID levels 0,1,10 with optional RAID 5

Expansion Slots3 PCIe2 x8 slot/ 1 PCIe1 x4 slot / 2 PCI 33 MHz slot

Ethernet Dual Intel Gigabit Ethernet supporting Intel I/OAT3/ VMDq support for better Virtualization support Power Supply Single 700 Watts/ Redundant 750 Watts (2+1) Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management

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Wipro NetPower Z2135

Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz

Disk Controller6 SATA/SATA-II ports (3Gbps) with Intel Embedded Server RAID Technology (0,1,10)-Optional SAS Disk Drives

Hard Disk Drive Bays6 Nos. of 2.5 optional expandability to 8 Nos. of Disk drive Bays

Expansion Slots1 Full Height PCIe2 x16 slot/ 1 I/O Exp Module PCIex8

Ethernet Dual Intel Gigabit Ethernet with Intel Virtualization Technology

1U Rack MountPower Supply Single 650 Watts/ Optional-Redundant 650 Watts (1+1) Management iBMC with IPMI 2.0 support for remote management Intel System Management Software 2.0 with Intel RMM3 upgrade option

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Wipro NetPower Z2143

Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz

Disk Controller

1U-4 x 3.5SAS & Single 560 Watts

6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5 SAS Disks Optional

Hard Disk Drive BaysOptions of 4 x 3.5& 8 x 2.5 Hot swap SAS Disk drive Bays

Expansion Slots1 Full Height & Full Length

Ethernet Dual Intel Gigabit Ethernet supporting Intel I/OAT3/ VMDq support for better Virtualization support Power Supply Options of Single 560 Watts or Redundant 650 Watts (1+1) Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management

1U-8 x 2.5SAS & RPS 650 Watts137

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Wipro NetPower Z2235

Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz

Disk ControllerActive Midplane 2 Board with SAS Controller-Optional HW RAID

Hard Disk Drive Bays8 Nos. of 2.5 options of fixed 2.5 HDDs or SATA Tape Drive

Expansion SlotsOne full height+low profile PCI Express* 2.0 riser card (up to 5 PCIe 2.0 x8 slots)

Ethernet Dual Intel Gigabit Ethernet with Intel Virtualization Technology

2U Rack Mount

Power Supply Single 750 Watts/ Optional-Redundant 750 Watts (1+1) Management iBMC with IPMI 2.0 support for remote management Intel System Management Software 2.0 with Intel RMM3 upgrade option

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Wipro NetPower Z2243Processor Support Intel Xeon Processor 5500 series-Dual CPU capable Chipset Intel5520 chipset Memory Capacity 12 Un-buffered/Registered DIMM slots-96 GB Memory Exp. Six Channel Native DDR-3 at 800/1066/1333MHz

Disk Controller6 SATA/SATA-II ports (3Gbps) supporting RAID levels 0,1,10 with optional RAID 5 SAS Disks Optional

2U-8 x 3.5SAS & Single 560 WattsHard Disk Drive Bays8 x 3.5 Hot swap SAS Disk drive Bays

Expansion Slots2 PCIe2 x16 slot/ 2 PCIe2 x8 slot/ 1 PCIe1 x4 slot / 2 PCI 33 MHz slot

Ethernet Dual Intel Gigabit Ethernet supporting Intel I/OAT3/ VMDq support for better Virtualization support Power Supply Options of Single 560 Watts or Redundant 720 Watts (1+1)

2U-8 x 3.5SAS & RPS 720 Watts139

Management Super Doctor III-Optional IPMI 2.0 with Dedicated LAN for Remote Management

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SummaryNetPower based on 5500 Chipset NetPower based on 5520 Chipset

Tower

Z2501R

Z2531

Tower

Z2511R

Z2533/ Z2543 Z2544

Tower

Z2502

Z2541

Tower

Z2503/ Z2504 Z2108

1U Rack

Z2118

Z2141

1U Rack

Z2135/ Z2143 Z2235/ Z2243

Tower

N.A

Z2542

2 U Rack

Z2204

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Please refer below link for more Wipro Net power product details

http://www.wipro.in/Products

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IBM Servers

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AgendaIBM Server Overview Main Components- ServeRaid Installing IBM Servers

Troubleshooting IBM ServersUpdating Drivers & Firmware Codes

Support LinksBefore you Escalate Standard Testing Procedure

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IBM Server OverviewIBM xSeries/SystemX continues to leverage decades of experience in designing, building, and supporting servers to provide the most innovative industry standard servers in the market today. Starting with our x-Architecture Blueprint we delivered innovations like LightPath Diagnostics, Extended PFA, Integrated Service Processor, Software Rejuvenation, etc

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IBM Server Overview

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Major Components- ServeRaidServeRaid is IBM nomenclature for IBM Raid Controllers. There are different types of ServeRaid controllers available which includes, Host Raid, ZCR, SCSI, SATA/SAS. Below is table of commonly used ServeRaid models and its connection type for reference.4L SCSI 4Lx SCSI 4M SCSI 4Mx SCSI 4H SCSI 5i SCSI 6M SCSI 6i/6i+ SCSI 7t SATA 7e SCSI SATA BR10iSAS SATA

7k SCSI

8e SAS SATA

8i SAS SATA M1015SAS SATA

8k-l SAS SATA

8k SAS SATA

MR10MSAS SATA

MR10kSAS

MR10iSAS SATA

MR10ilSAS SATA

MR10isSAS SATA

MR10ieSAS

BR10ilSAS SATA

M5014SAS SATA

For full range of ServeRaid controller & its compatibility with picture can be found on the link given below. It also consists full technical details as supported raid level, Voltage, Bus etc.http://www.redbooks.ibm.com/redbooks.nsf/RedbookAbstracts/tips0054.html?Open146 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Installing IBM ServersIBM Server Guide IBM Server Guide is a tool that simplifies the process of installing and configuring IBM System x and Blade Center servers. Server Guide goes beyond mere hardware configuration by assisting with the automated installation of Windows server operating systems, device drivers and other system components, with minimal user intervention. The goal of Server Guide is to simplify and shorten installation. The built-in intelligence of Server Guide recognizes machine types and models as well as Serve RAID adapters and other hardware criteria. Based on the gathered hardware information, Server Guide offers installation and configuration choices tailored to your system. To Use it only we need to boot with server guide CD and follow the instruction. IBM Server Guide Can Be downloaded from IBM site. Support link has been given in last slides of this training module.Note: Installation from Server Guide CD will erase all existing data on the server, should not be used if required to format only one partition on raid subsystem.147 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Troubleshooting IBM serversStandard Methods of Troubleshooting IBM Servers POST error messages and error logs which can be viewed using DSA or on system startup. System error LED and Light Path diagnostics F2 Diagnostics/Enhanced Diagnostic CD Diagnostic programs error messages DSA We can use BMC/ISMP/IPMI/RSA logs to analyze problem with the server hardware. All these logs can be collected through DSA on condition that Management controller (BMC/ISMP/IPMI/RSA etc.) is properly installed/updated on the system OS while trying to collect DSA logs on top of OS.

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Troubleshooting IBM servers ContdSystem System error error LED LED && Light Light Path Path Diagnostics Diagnostics

System Error LED

Information LED

Light Path panel is visible from the front of the unit.

This revolutionary technology helps expedite repairs and minimize downtime by quickly and clearly identifying those components that need maintenance. You are alerted to problems via an indicator light on the front of the server.

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Troubleshooting IBM servers contdTo troubleshoot hardware problems IBM has inbuilt (as a bootable CD in old systems) system utility called F2 Diagnostics. We can check system health using this tool. It includes all hardware test included in base system. To run F2 Diagnosis follow below mentioned steps:Boot from Enhanced Diagnosis CD or press F2 when the message F2 for Diagnostics is displayed. Select either Extended or Basic from the top of the screen. From the diagnostic screen, select the test you want to run from the list and then follow all instructions.

It will show the result as passed or with some error codes. On hardware related errors troubleshoot with the troubleshooting information from the below link :http://www947.ibm.com/systems/support/supportsite.wss/selectproduct?taskind=1&brandind=500000 8&taskind=2150 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Troubleshooting IBM servers contdF2 Diagnostics Snap

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Troubleshooting IBM servers contdUsing IBM Dynamic System Analysis (DSA)IBM Dynamic System Analysis (DSA) collects and analyzes system information to aid in diagnosing system problems.Additionally, DSA creates a merged log that allows users to easily identify causeand-effect relationships from different log sources in the system. DSA also compares device driver and firmware on the system. DSA Portable: DSA Portable Edition runs from the command prompt on a supportedsystem without altering any system files or system settings. It expands to temporary space on the target system, runs, and deletes all intermediate files after execution completes.

DSA Installable: DSA Installable Edition provides a permanent installation of DSA onto asystem. This installation shares a similar command prompt interface with the portable edition.

DSA Bootable: DSA Bootable can be created by ISO downloaded from IBM Site to bootfrom the same on unavailability of OS.152 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Troubleshooting IBM servers contdUsing IBM Dynamic System Analysis (DSA)To Run DSA Follow below steps: Installable edition: Go to StartProgramsIBMDSA Portable Edition: Click on the exe file downloaded as IBM Director Portable Edition. Bootable edition: Boot from the CD. It will auto start and will ask to View/Save the logs. Save in external media (e.g. FDD, USB Stick) After running DSA (Installable or Portable) logs will be saved in folder c:\IBM_Support\ with system serial number time e.g. 8648IBS_99BAXM1_20080930-183757.xml.gz or 8648IBS_99BAXM1_20080930-183757.zip. Logs will be saved in both .zip and .xml format. Zip folder can be extracted and opening file index.html will show logs in web format. Files with .xml extension needs to be extracted only on the systems where DSA is installed by using following command. This will also save the file in c:\IBM_Support folder with above specified file name format.153 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Updating IBM servers Drivers & CodesUsing IBM Update Express CD/ ManuallyIBM UpdateXpress can help reduce your cost of computing by providing an effective and simple way to update device drivers, server firmware and firmware of supported options contained within the server on most of your System x and BladeCenter products. If you have purchased an IBM server, UpdateXpress is available for download at no additional charge. IBM Update Xpress is ISO downloadable and very easy to update the server with minimal user intervention. We need to boot from the CD and choose components we want to update. This CD automatically recognize server type and updates the codes accordingly. It minimizes wrong updating of codes.

Important points to be considered before updating codes:There may be some latest updates for particular server equipments. Need to cross verify on IBM site for latest updates and update it manually. Please read readme file before updating firmware codes to ensure all prerequisites.Ensure to install latest device drivers first before updating firmware codes on a server. Drivers also can be updated with UpdateXpress CD. To check & download UpdateXpress compatibility and version list visit below mentioned site:http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERV-XPRESS&brandind=5000008154 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

IBM Server Support LinksIBM System x Warranty Lookup: http://www-947.ibm.com/systems/support/supportsite.wss/warrantyform?brandind=5000008 Software & Device Drivers: http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=JBAR3WTLGA&brandind=5000008 IBM DSA: http://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERVDSA&brandind=5000008 IBM ServeRaid Software http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERVRAID&brandind=5000008 IBM Server Guide http://www-947.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=SERVGUIDE&brandind=5000008 Support for IBM Systems Management https://www304.ibm.com/systems/support/supportsite.wss/selectproduct?brandind=5000016&taskind=2 Problem Determination and Service Guide index Servers https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR40462&brandind=5000008 Parts documents by server family (index) Servers https://www-304.ibm.com/systems/support/supportsite.wss/docdisplay?lndocid=MIGR48RPEJ&brandind=5000008155 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Before You EscalateYou must have below mentioned information handy to get required help exploring IBM site: Machine Product family (e.g. IBM x345) Machine Type number (IBM 4 digit machine identifier e.g. 8840) Machine model number (32x) Machine Serial number (7 Digit Serial Number)

Verify your warranty status - This data will assist IBM in quickly providing a solution to your issue, and ensuring you receive the appropriate level service for which may have contracted. Warranty Status you can check with IBM Site Warranty lookup .

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Before You EscalateApart from system information you should have the following tools ready for diagnosing IBM Servers. If OS Live and running:Latest IBM DSA Installed. Management Processor driver properly installed with Mapping layer if applicable . Latest Serve Raid Manager Installed . Enhanced Diagnostic CD (For systems not having F2 Diagnosis inbuilt)

If OS not running:IBM DSA 3.0 Bootable CD. Enhanced Diagnostic CD (For systems not having F2 Diagnosis inbuilt).

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Standard Testing ProcedureNo Power, No DisplayBasic Diagnostic: a. Check the Front panel for errors. b. Check the LPD panel for Errors. c. Check the Beep codes. d. Check the Component LEDs for Errors. e. Check for Cable loose connections & Switches etc. Extended Diagnostic: a. Press NMI Switch and try b. Reset BIOS to defaults c. Reseat memory and add-ons. d. Start server with minimum configuration to identify the faulty component.

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Standard Testing ProcedureResolution & Functionality Checka. b. c. d. e. Replace the Spare identified, if any Take DSA Reports and analyze Pre-update DSA Run F2 Diagnostics. Check System event log and Diagnostic log for errors. Update drivers, BIOS and Firmware (Optional if there is no error reported in System Event log, DSA Log and Diagnostic Log.) f. Take DSA Report and analyze the results Post-update DSA g. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway iv. External Storage access Drive access v. Save and Clear the Existing Hardware event logs. Tools and Utilities Required: DSA Utility IBM Update Express CD Reference Documents: IBM Server Hardware Maintenance Manual159 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureError on POST or Not BootingBasic Diagnostic: a. Identify the Error from Error message b. Check the Error / POST Codes c. Check the System Event Log through F2 Diagnostics. d. Check the Front panel for errors. e. Check the LPD panel for Errors. f. Check the Beep codes. g. Check the Component LEDs for Errors. Extended Diagnostic: a. Reset BIOS to defaults b. Update System BIOS & Firmware using update express c. Start server with Minimum Configuration and identify the faulty component.

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Standard Testing ProcedureResolution & Functionality Checka. Replace the Spare identified, if any b. Take DSA Reports and analyze Pre-update DSA c. Run F2 Diagnostics. d. Check System event log and Diagnostic log for errors. e. Update drivers, BIOS and Firmware (Optional if there is no error reported in System Event log, DSA Log and Diagnostic Log.) f. Take DSA Report and analyze the results Post-update DSA g. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway iv. External Storage access Drive access v. Save and Clear the Existing Hardware event logs. Tools and Utilities Required: DSA Utility IBM Update Express CD161 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureIssues after OS Boot.Basic Diagnostic: a. Diagnose through DSA Log b. Run IBM diagnostics c. Run OS Stress tests d. Check the Front panel for errors. e. Check the LPD panel for Errors. f. Check the Component LEDs for Errors. Extended Diagnostic: a. Update Drivers , BIOS and Firmware b. Check OS Patches and updates c. Observe system performance d. Eliminate present installed OS.

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Standard Testing ProcedureResolution & Functionality Checka. Replace the Spare identified, if any b. Take DSA Reports and analyze Pre-update DSA c. Run F2 Diagnostics / IBM Diagnostics d. Check System event log and Diagnostic log for errors. e. Update drivers, BIOS and Firmware (Optional if there is no error reported in System Event log, DSA Log and Diagnostic Log.) f. Take DSA Report and analyze the results Post-update DSA g. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway iv. External Storage access Drive access v. Save and Clear the Existing Hardware event logs.

Tools and Utilities Required: DSA Utility IBM Update Express CD163 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureRaid & HDD related issuesBasic Diagnostic: a. Diagnose through Raid manager ( From Installed Raid Manager , ServRaid Manager CD or IPSCEND Utility ) b. Diagnose through Raid Log ( DSA or Dump Log ) Extended Diagnostic: a. Run Stress tools and try to simulate ( SQL IO Stress , HP Data creator , Multiple DD commands in Linux / Unix) b. Update Raid Driver & Firmware, Backplane Firmware & HDD Firmware, and then Observe. Resolution & Functionality Check: a. Replace the Spare identified, if any b. Update Raid Card Drivers and then Firmware, if the replaced spare is Raid Card. c. Update backplane Firmware d. Run a disk subsystem stress tool like SQL IO Stress / HP Data creator / Multiple DD Commands.

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Standard Testing Proceduree. Take the Raid Logs after stress test and analyze. f. Ensure there is no predictive failure in any HDD, through raid manager / dumplogs. g. Run DSA and confirm there is no error. h. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway iv. External Storage access Drive access i. Save and Clear existing event logs

Tools and Utilities Required: DSA IBM Update Express CD IBM ServRaid Manager HP Data Creator and Reader

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Standard Testing ProcedureServer Health CheckBasic Health Check : a. Visual Inspection for bend , dent, breakage etc.. b. Open the Server and ensure the components and add-ons are fixed properly c. Power on and check for Display d. Check LEDs and LPD Panel for Errors e. Run F2 Diagnostics. f. Check System event log and Diagnostic log for errors. g. Update drivers, BIOS and Firmware (Optional if there is no error reported in System Event log and Diagnostic Log. & Must for the new systems @ Logistics ) h. Configure Raid If raid card is available and not configured already. i. Load Supported Windows / Linux OS - If OS is not loaded already.. j. Take DSA Report and analyze the results for errors and predictive failure. k. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway

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Standard Testing ProcedureExtended Health Checkl. Install IBM Director and run Real time diagnostics m. Run Stress test for CPU/Memory Subsystem Linpack can be used directly on Linux servers and for Windows Servers, boot from KNOPIXX Linux CD and run the Linpack from HDD or PEN drive. n. Run Microsoft memory Diagnostics - Windiag o. Run Stress test for Disk Subsystem HP Data Creator & Reader / SQL IO etc p. Save and Clear the existing Event logsTools and Utilities Required: DSA IBM Update Express & ServRaid Manager HP Data Creator and Reader Intel Linpack for Windows and Linux Windiag utility ( Img & ISO file available in Internal KB site )

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Dell Server Training

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AgendaDell Server Overview

Major Components- PERC ControllerInstalling Dell Server Troubleshooting & Diagnostic Support & Manuals Standard Testing Procedure

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Dell Server Overview

PowerEdge Server Product Range

PE Rack Server

PE Tower Server

PE SC Server

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Dell Server Overview1550 6350 2450

350 1650 1655MC 650 1750 6650 2650 750 1850 6450 2550

3250

7150

1855MC

7250850 2850

1950

6850

1955171

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Dell Server Overview

2300 6300 800 4300

2400 6400 830 4400

2500 6600 4600

2600

6800 2900

6900

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Major Components- PERC ControllerPERC is Dell nomenclature for its RAID controller. Among the standard hardware components of a server, Dell is having proprietary PowerEdge-specific PERC (PowerEdge Expandable RAID Controller). The related software in the PERC Fault Management Suite offers facilities such as the Background Patrol read, which aims to fix bad sectors on online RAID disks running under some of the more recent PERC controllers. Below is the table for different PERC controller model and connection type and chipset used.Controller Chipset AMI/LSI LOGIC ADAPTEC AMI/LSI LOGIC AMI/LSI LOGIC ADAPTEC Connection Type SCSI SCSI SCSI SCSI SCSI Array Support Refer Manual 0,1,5,10 Refer Manual Refer Manual 0,1,5,10

PERC -IIPERC -2 PERC 2/DC PERC 2/SC PERC 2/SI

PERC 3/SC PERC 3/QC173

AMI/LSI LOGIC AMI/LSI LOGIC

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0,1,5,10,50 0,1,5,10,50

Major Components- PERC ControllerController Chipset Connection Type Array Support

PERC 3/DCPERC 3/DCL

AMI/LSI LOGICAMI/LSI LOGIC

SCSISCSI

0,1,5,10,500,1,5,10,50

PERC 3/DIPERC 3/SI

ADAPTECADAPTEC

SCSISCSI

0,1,5,100,1,5,10

PERC 4/SCPERC 4/DC

AMI/LSI LOGICAMI/LSI LOGIC

SCSISCSI

0,1,5,10,500,1,5,10,50

PERC 4e/DCPERC 4/SI PERC 4/DI PERC 4e/SI PERC 4e/DI PERC 5/I174

AMI/LSI LOGICAMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC

SCSISCSI SCSI SCSI SCSI SCSI

0,1,5,10,500,1,5,10,50 0,1,5,10,50 0,1,5,10,50 0,1,5,10,50 Refer Manual

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Major Components- PERC Controller

Controller

Chipset

Connection Type

Array Support

PERC 5/E SAS 5/I SAS 5/E SAS 6/I SAS 6/E PERC 6/I (Intg) PERC 6/E SAS 5/IR SAS 6/IR

AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC AMI/LSI LOGIC

SCSI SAS SAS SAS SAS SAS SAS SAS SAS

Refer ManualRefer Manual Refer Manual Refer Manual

0,1,5,6,10,50,60 0,1,5,6,10,50,60 0,1,5,6,10,50,60 0,1 0,1

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Installing Dell ServerAs other MNC servers, best way to deploy new Dell server is using Dell Server Assistant CD. This CD comes along with the server. Dell Server Assistant (DSA) delivers simple, automated deployment to help you minimize the time to value of your IT infrastructure. Shipped with every Dell PowerEdge server, this bootable, stand-alone CD-ROM guides you quickly through system setup, configuration and operating system installation. It provides Dell optimized and tested drivers, diagnostics and utilities.The tool is easy to use with a series of simple-to-follow basic or advanced interview questions through an intuitive Graphical User Interface (GUI). Plus, reboots are minimized for faster deployment. DSA delivers quick deployment capabilities enabling you to quickly set up new servers or rebuild downed systems. It also includes replication abilities to help you automatically deploy multiple identical servers. DSA features increased platform, operating system and browser support over the previous version, including 9th generation PowerEdge server platforms, Vmware ESX Server 3.0 and Windows Storage Server.176 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Troubleshooting & DiagnosticDell PowerEdge Diagnostics is a suite of diagnostic programs, or test modules, that run locally on your system. When you start PowerEdge Diagnostics, the devices on your system are discovered. You select diagnostics tests to run from the Diagnostic Selection tree containing the hardware that PowerEdge Diagnostics discovers on your system. You can select tests for various parts of a system and run them by clicking the Run Tests button in the Tests Selected tab. You can select to run the diagnostic tests in normal or Quick Test mode.

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Troubleshooting & DiagnosticIn the Results tab you can view the results for each individually selected test. To view the entire result message for a particular test, double-click the device and test. A message box appears displaying the entire test result message.

You can view the saved results by extracting the .html file from the .zip file into a directory you create. When you open the .html file, you will get a screen similar to the one above:178 2010 Wipro Ltd Ltd - Internal & Restricted 2010 Wipro - Confidential

Troubleshooting & DiagnosticDell Server E-Support Tool (DSET)Dell Server E-Support Tool (DSET) provides the ability to collect hardware, storage and operating system information of a Dell PowerEdge server. This information is consolidated into a single System Configuration Report that can be useful for troubleshooting or inventory collection of a system. The browser user interface provides a convenient means to view specific data through hierarchical menu trees.

DSET is intended to be a small, non-intrusive tool that does not require a reboot of the system to provide basic functionality. Immediately after installation, DSET can collect information about Windows drivers, services, network settings, etc. It will also collect basic information about the system's storage such as active drives, RAID containers, etc. DSET will also collect extended hardware information such as processors, memory, PCI cards, ESM log, BIOS/firmware versions and system health (fan/voltage levels).

* This tool only available for Windows and Linux OS.179

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Support ManualsBaseboard Management Controller User Guide http://docs.us.dell.com/support/edocs/software/smbmcmu/ DELL Remote Access Controller User Guide http://docs.us.dell.com/support/edocs/software/smdrac3/

DELL OpenManage Softwarehttp://support.dell.com/support/edocs/software/smsom/

For any downloads like firmware/manuals/drives etc visit http://support.dell.com. All you need is service tag of the server or exact type of the server.

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Standard Testing ProcedureNo Power, No Display:

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Standard Testing ProcedurePOST Error Not Booting

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Standard Testing ProcedurePOST Error Not Booting

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Standard Testing Procedure

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Standard Testing Procedure

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Standard Testing Procedure

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HP Servers

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AgendaProLiant Server Classification

Main Components of Smart ArrayInstalling HP Servers Troubleshooting & Diagnosing HP Servers Firmware Maintenance Software Tools

Support LinksStandard Testing Procedure188 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

ProLiant Server Classification

HP ProLiant ML: expandable tower servers for small to medium-sized businesses.189

HP ProLiant DL: Density optimized solution for rack mount servers offering flexibility and manageability

HP ProLiant BL: Industry-standard Blade servers featuring all-in-one storage and server infrastructure

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ProLiant Server ClassificationTo know about server generation is very important for support through hp site. Each HP server model is known through generation prefix to the model e.g. DL380 G5. You can find generation by looking in front of the server. Another important aspect of HP server is to know HP serial number and part number. You can find those details on the asset tag sticker of HP servers.

HP Generation190 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Main Components of Smart ArrayHP Smart Array ControllersSmart Array Integrated Controller.Smart Array 5i+ Smart Array 5i Smart Array 6i One of the above mentioned controllers are coming by default in DL 380 series server, Like DL380 , DL 380 G2, DL 380 G3 DL 380 G4.Optional Smart array Controller is mentioned Below.

Smart Array 532Smart Array 642 Smart Array 6400

The HP Smart array Controller Comes in Dual & Single Port.Note: For More information about different Smart Array Controllers, refer manuals.191 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Installing HP ServersHP Deployment tool - SmartStartSmartStart is an essential single-server deployment tool that simplifies HP ProLiant server setup, providing a repeatable way to deploy reliable and consistent single-server configurations. SmartStart is delivered with every ProLiant ML and DL 300, 500, and 700 series server and supports ProLiant BL servers to provide step-by-step ProLiant deployment assistance and is included in the HP Insight Foundation Suite for ProLiant. From array configuration and OS installation to the update of optimized ProLiant server support software, SmartStart ensures a stable and reliable configuration. The SmartStart CDs contain server system utilities and operating system support software for ProLiant servers.

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Troubleshooting & Diagnosing HP ServersHP Insight DiagnosticsHP Insight Diagnostics is a proactive server management tool, available in both offline and online versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify server installations, troubleshoot problems, and perform repair validation. HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the OS is not running. To run this utility, launch the SmartStart CD. HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and other related data needed for effective server management. Available in Microsoft Windows and Linux versions, the utility helps to ensure proper system operation.

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Troubleshooting & Diagnosing HP ServersArray Diagnosis UtilityThe HP Insight Diagnostics Online Edition provides the capability to use nonintrusive system level checks to diagnose Smart Array SCSI hard drives. Diagnosis supports SCSI, SATA, and SAS hard drives that are attached to a Smart Array controller and configured as part of a logical volume. Diagnosis is not component testing, but is a combination of drive history and controller error status. This Diagnosis feature should be used to: To troubleshoot why a hard drive is in a particular state.

When HP SIM reports a hard drive pre-failure or that a hard drive has failed. When data corruption or storage problems occur, but no physical indications are evident. When conflicting errors exist. When repeated failures occur.194 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Troubleshooting & Diagnosing HP ServersHP Insight Diagnostics Survey HP Insight Diagnostics provides survey functionality that gathers critical hardware and software information on ProLiant servers.

If a significant change occurs between data-gathering intervals, the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration.Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can be installed through the HP PSP .

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Troubleshooting & Diagnosing HP ServersIntegrated Management LogThe IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each event with 1-minute granularity.

You can view recorded events in the IML in several ways, including the following:

From within HP SIM From within Survey Utility From within operating system: o For Windows: IML Viewer o For Linux: IML Viewer Application

From within the iLO and iLO 2 user interfaceFrom within HP Insight Diagnostics .

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Firmware maintenanceThe process of updating system or option firmware is referred to as a flash process or flashing the ROM. A firmware or ROM flash removes the existing version of firmware from the ROM and replaces it with a more recent version. Update the firmware to do the following: Support new hardware, such as a processor revision Support new features Correct problems in a previous firmware version Several tools are available for updating firmware. HP recommends the following methods: ROMPaq utility HP Smart Update Manager Online ROM flash components ROM Update Utility The ROM update utility is being replaced by the HP Smart Update Manager on the Firmware Maintenance CD version 7.50 and later.197 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Firmware maintenanceAlthough there are different methods to update firmware on HP systems, but it is recommended to proceed with HP firmware maintenance CD. Here we will be discussing about firmware updates using Firmware maintenance CD only. HP Smart Update Manager deployment The HP Smart Update Manager utility is available from the ProLiant Firmware Maintenance CD. This CD and others can be downloaded free-of-charge from the HP website . To update please follow the steps: Boot the server from the Firmware Maintenance CD. At the prompt, select a language and keyboard and Click Continue. Read the End-User License Agreement, click Agree . Click the Firmware Update tab. Click Install Firmware. The HP Smart Update Manager is initiated. Select and install the desired components For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD.

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Software ToolsHP ProLiant Support Packs: PSPs represent operating system-specific bundles of ProLiant optimized drivers, utilities, and management agents. HP Systems Insight Manager : HP Systems Insight Manager is the clear choice for managing HP servers and storage by being the easiest, simplest and least expensive way for HP system administrators to maximize system uptime and health. Version Control: The VCRM (version Control Repository Manager) and VCA(Version Control Agent) are Webenabled Insight Management Agents. HP Systems Insight Manager uses these Insight Management Agents to facilitate software update tasks.

For more information about version control tools and HP SIM, refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on the HP Systems Insight Manager website.

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Support LinksHP Warranty Lookup: http://h20000.www2.hp.com/bizsupport/TechSupport/WarrantyLookup.jsp?country=& prodSeriesId=454811&prodTypeId=12454

HP Part Information: http://partsurfer.hp.com/search.aspx

HP ProLiant Support Site http://h20180.www2.hp.com/apps/Nav?h_pagetype=s001&h_lang=en&h_cc=us&h_product=241435&h_client=S-A-R1631&h_page=hpcom&lang=en&cc=us

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Standard Testing ProcedureNo Power, No DisplayBasic diagnostics a. Check the Front panel LED. b. Check the physical connectivity. c. Check the Power and reset switch (some times reset switch struck). d. Check the Beep codes. e. Check the Amber LEDs on the motherboard and SMPSs backside. Extended Diagnostics a. Reset BIOS to defaults (using system maintenance switch) b. Check the SMPS output power by multi-meter,(check the power good signal) c. Run F10 Diagnostics for G1 and f9 for next generation severs d. Remove the extra ram ( swap and check the first slot ram also) e. Start server with Minimum Configuration and identify the faulty component. f. Clear bios thru dip switch g. If still no display Do the bios recovery201 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureResolution and functionality checka. Intend the spare with part number , server Generation and serial number(optional) otherwise you couldnt identify the correct spare b. Check the part number of the spare and server serial number. c. Replace the Spare what you identified d. Run the bios setup and Run inspect utility, we can find out which spare gone bad. e. Update drivers , BIOS and Firmware

Error on POST or Not BootingBasic Diagnostics a. Identify the Error from POST error message b. Identify the error which it is related. c. Check the System bios Event Log through F2 Diagnostics. d. Check the array controller & array log e. Check the Front panel Lpd (light path diagnostics) for errors. f. Check the LCD panel for Errors.(optional) g. Check the Beep codes. h. Check the mother board Amber LEDs for Errors.202 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureError on POST or Not BootingExtended Diagnostics a. Identify the problem due to hardware (or) Operating system b. Reset BIOS to defaults c. Do bios recovery d. Update System BIOS & Firmware through firmware update CD e. Check the generation of the server- use this Url-HP Firmware f. Start server with Minimum Configuration and identify the faulty component.

Resolution & Functionality Checka. Check the Replaced spare part number and configuration b. Check the part number through part surfer c. After replaced the Spare check iml log file. d. Remove the replaced spare and check e. Update drivers, BIOS and Firmware f. Run setup inspect Diagnostics g. Check and Clear the existing System Event Log203 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureIssues after System BootBasic diagnostics a. Diagnose through IML Log b. Run OS Stress tests c. Check the motherboard and check the component over heat , d. Install bios and firmware suitable version. e. Check all boards if represent any amber LED Extended diagnostics a. Update Drivers , latest BIOS and Firmware b. Update the controller firmware c. Check OS Patches and updates d. Observe system performance e. Eliminate present OS and check with new os

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Standard Testing ProcedureResolution & Functionality Check:j. Run setup inspect Diagnostics k. Check the IML log and ensure there is no error. l. Run the OS Stress test and ensure system is working fine. F. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway iv. External Storage access Drive access

Compaq Smart Array & HDD related issuesBasic diagnostics a. Diagnose through Raid Log ( use smart start cd , view log file) b. Diagnose through smart array diagnose(ADU) utility c. Run smart start cd and view the log file d. Update Raid Driver & Firmware, Backplane Firmware & HDD Firmware, and then Observe.(before update check the i2c cable with back plane) e. Use specific scsi cable mentioned by hp use for the back plane f. If you have an error code check proliant server error codes205 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureExtended Diagnostica. Run Stress tools and try to simulate (HP Data creator, Multiple DD commands in Linux / Unix) b. Update Raid Driver & Firmware, Backplane Firmware & HDD Firmware, and then Observe.

Resolution & Functionality Checka. Replace the Spare identified, if any b. Update the HDD firmware to the latest one, check the part number before replaced (confirm with old replaced spare). c. Update Raid Card Drivers and then Firmware, if the replaced spare is Raid Card. d. Update backplane Firmware e. Check the IML log and ensure there is no error. f. Run the OS Stress test and ensure system is working fine. g. Run Standard Peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway iv. External Storage access Drive access206 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing ProcedureServer Health Check upBasic Health Checka. Visual Inspection for bend , dent, breakage etc.. b. Open the Server and ensure the components and add-ons are fixed properly c. Power on and check for Display d. Check LEDs and Panel for Errors e. Run Inspect utility and check for errors. f. Check IML log for errors. g. Update drivers, BIOS and Firmware (Optional if there is no error reported in System Event log and Diagnostic Log. & Must for the new systems @ Logistics ) h. Configure Raid If raid card is available and not configured already. i. Load Supported Windows / Linux OS - If OS is not loaded already.. j. Take IML Report and analyze the results for errors and predictive failure. k. Run Standard peripherals test. i. CD / DVD Read , Floppy Drive Read & Write ii. Tape Drives Read & Write. iii. Network Ping to Gateway

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Standard Testing ProcedureExtended Health Checkl. Install Insight manager and run diagnostics and survey utility. m. Run Stress test for CPU/Memory Subsystem Linpack can be used directly on Linux servers and for Windows Servers, boot from KNOPIXX Linux CD and run the Linpack from HDD or PEN drive. n. Run Microsoft memory Diagnostics - Windiag o. Run Stress test for Disk Subsystem HP Data Creator & Reader/SQL IO etc. p. Save and Clear the existing IML logs

Tools Required01, Smart Start CD configure array, deploy os, generate log file Visit For Generation identification: Generation 1 server Use Smart start 5.5 Generation 2 Server Use Smart start 7.7 Above all model server latest version 02, firmware maintenance cd- you can update bios, firmware.: For Generation 1 server Firmware CD 7.3 Generation 2&above server latest version208 2010 Wipro Ltd Ltd Internal & Restricted 2009 Wipro - Confidential

Standard Testing Procedure

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Backup Device

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Basic Backup WHAT DOES IT MEAN TO BACK UP, RESTORE, AND ARCHIVE? Data backup is the process of transferring data from your company's primary computer system to a separate storage device, such as a tape drive. If the original data is lost or damaged, you can restore the information from the device and resume normal business operations. An archive is a long-term, permanent data backup, which is kept off-site.

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Why Backup?Protection from hardware failures oScratches on CD/DVD oHard-disk failure oNode failure Protection against natural calamities oFloods Protection from miscreants oComputer Virus oTerrorist attacks User errors oAccidents delete *.*; overwrite a file with another

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How to Backup? - simple solution Create copy

On the same device On some other device At some other locationSource Data Source Data

City A

City B

Source Data

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Different Location

Backup Policies. Full Backup Backup all the files Incremental Backup only the files changed since last backup Differential Backup only the files changes since last full backup Recovery is simpler

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Backup Policies Conti

FULL BACKUPS A full backup copies all the files on the system . the system files, the software files, and the data files.You should perform a full backup on a weekly, bi-weekly, or monthly basis. With a full backup of your data set on tape, you can restore your entire system if a disaster destroys the original files. TIP: If your data set is small,

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Backup Policies ContiPARTIAL BACKUPS A partial backup copies all files that have been added or changed since the last backup job. There are two main types of partial backups: incremental and differential, summarized in the table below. TIP: For any crucial files that would be difficult to re-create, you can perform a selective backup at any time during the day. With this method, you don t need to wait until the next scheduled backup to copy the crucial files. INCREMENTAL BACKUPS If you need to save time and cost during regular backup jobs, choose a plan that includes full and incremental backups. In this strategy, you perform a regular backup of all files (weekly, bi-weekly, etc.), then a more frequent backup (daily) of only the files that have changed since the last backup session. This full/incremental backup method means that fewer files need to be copied and less time is required for the backup procedure. However, this method can also make a complete system restore slower if you have created many different incremental backup tapes (one for each day of the week, for example), or if you need to restore only a particular file and must hunt through several different incremental back tapes

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Backup Policies Conti

DIFFERENTIAL BACKUPS If you need to save on restore time and hassle in the event of a disaster, choose a plan that includes full and differential backups. In this strategy, you perform a regular backup of all files (weekly, bi-weekly, etc.), then a more frequent backup (daily) of all files that have changed since the last full backup session. This full/differential backup method helps the restore process run more efficiently, because only one full backup tape and one differential backup tape are required for a complete restore of the system. However, this method is slower on the backup process because more files are copied daily.

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Advantages and disadvantages of Policies.

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DAT

Digital Audio Tape (DAT or R-DAT) was a signal recording and playback medium developed by Sony and introduced in 1987. In appearance it is similar to a compact audio cassette, using 4 mm magnetic tape enclosed in a protective shell, but is roughly half the size at 73 mm 54 mm 10.5 mm. As the name suggests, the recording is digital rather than analog. The technology of DAT is closely based on that of video recorders, using a rotating head and helical scan to record data. This prevents DATs from being physically edited in the cut-and-splice manner of analog tapes

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DDS = Digital Data System A specific term for 4mm data tapes

Spec.

Introduction (year)

Data Transfer (Bytes/sec)

Tape Length (meters)

Native (GB)

DC/Comp ressed (GB)

DDS1 DDS2 DDS3 DDS4 DDS5

1989

183K

90

2.0

4.0

1993

360-750K

120

4.0

8.0

1995

720K-1.5M

125

12.0

24.0

1999 2001(est)

1-3M 1-6M

150 150+

20 36

40 72

Digital Data System specifications

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Jumper setting for DAT DriveNote: Figure shows the symbolic drive, there will be variation according to different models of drive.

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SCSI Interface Connector on the Internal DAT Drive

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Internal DAT Drive Switch Settings

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Conti

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Conti

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Conti

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DLT --- LTO --- SDLT ----

Digital Linear TapeLinear Tape Open Super DLT

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Technology overview.

Digital Linear Tape (DLT) (previously called CompacTape) is a magnetic tape data storage technology developed by Digital Equipment Corporation (DEC) from 1984 onwards. In 1994 the technology was purchased by Quantum Corporation, who currently manufactures drives and licenses the technology and trademark. A variant with higher capacity is called Super DLT (SDLT). DLT uses linear serpentine recording with multiple tracks on half-inch (12.7 mm) wide tape. The cartridges contain a single reel and the tape is pulled out of the cartridge by means of a leader tape attached to the takeup reel inside the drive. The drive leader tape is buckled to the cartridge leader during the load process. Tape speed and tension are controlled electronically via the reel motors, The tape is guided by 4 to 6 rollers that touch only the back side of the tape. Tape material is metal particle tape (MP/AMP.)

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Cartridge.

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Different Types of DLT

1) DLT 4000 2) DLT 7000 3) DLT 8000

20/40gb Dlt 35/70gb Dlt 40/80gb Dlt

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Handling of Tapes

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Handling of Tapes Conti

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Handling of Tapes Conti

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Handling of Tapes Conti

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Linux Basic InstallationRHEL 5 Installation

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Installation Guide for RHEL 5

The below URL is having all deployment guide/Admin guide for RHEL5 32bit and 64 Bit OS. Manual will guide you steps by steps on Installing RHEL 5 on Certified Hardware.

URL for downloading Manuals: http://www.redhat.com/docs/manuals/enterprise/RHEL-5manual/index.html

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Server Management

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IPMI WHAT IS IPMI ? IPMI stands for Intelligent Platform Management Interface

What is the use of IPMI ?

You can monitor system hardware and sensors, control system components and log important system events.

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IPMI Key Features Shares LAN controller with main board and uses out-of-band bandwidth. Supports hardware monitor for: CPU / system temperature; system fan & CPU fan status; and system voltage Supports Event Log information for hardware monitor events Supports remote management when system dead or in power standby Remote power con