setting new standards in patient safety · 2020. 7. 31. · vital pre & post-operative...

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Delivering Clinical and Safety Protocols at par with the best in the world. SETTING NEW STANDARDS IN PATIENT SAFETY SAFETY SHIELD

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Page 1: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Delivering Clinical and Safety Protocols at par with the best in the world.

SETTING NEW STANDARDS IN PATIENT SAFETY

SAFETY SHIELD

Page 2: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

MOTHERHOOD SAFETY SHIELD

We follow advanced standard operating procedures laid down by top global health advisory bodies including WHO, NHS, UK & RCOG, UK. These procedures help us in achieving a unique level of patient care that is focused, safe and replicable. In fact, we have a reputation for ‘zero’ medical and surgical mishaps.

GLOBAL STANDARD OPERATING PROCEDURES

ENHANCED SURGICAL SAFETY

At Motherhood, we focus on reducing infections, complications and failures during the surgical procedures. Our surgeons and sta� use tools such as surgical safety checklist to keep track of vital pre & post-operative parameters to keep our patients safe and out of danger.

At Motherhood, we believe every patient who walks through our doors has the right to a safe treatment experience. We go the extra mile in ensuring that they receive care based on the highest safety standards at par with the best in the world. We have equipped ourselves with training, technology and protocols that prevent and reduce risks, and are timely, integrated and e�cient.

By constantly understanding our patient’s needs, and involving them, we have devised “Motherhood Safety Shield,” which includes continuous monitoring of 57 key clinical performance indicators, 10 clinical e�ectiveness indicators and 11 safety identi�cation indicators to create an environment which compares with the best in the world. The shield is not just another initiative, but a true commitment to our patients’ health and safety.

Page 3: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Infection control is a top priority for us. We ensure near 0% infection rate across all our hospitals. From proper hand hygiene to appropriate disposal of biomedical waste to periodical sterilization of equipment and surveillance of high-risk patient areas, we operate with precision and commitment.

STRINGENT INFECTION CONTROL

We ensure each baby has his/her own medical equipment including stethoscope, sanitizer, thermometer, incubators etc. to prevent infections. Any baby with suspected infection is placed in an incubator with 1:1 sta� care irrespective of the baby’s condition. These e�orts have led to us achieving less than 1%

newborn mortality.

NICU SAFETY

We are equipped with separate NICUs for inborn and outborn babies with dedicated sta� for each. The entire sta� is trained to adhere to transmission-based precautions and safety protocols.

Page 4: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Wrong drug administration is an error that can be fatal. At Motherhood, we give highest priority to drug handling and dosage regimen for the safety of our patients. With appropriate labelling, nomenclature and storage, we ensure administration of right medication to the right patient every single time.

MEDICATIONSAFETY

For personalized and accurate delivery of care, we use the right tools for patient identi�cation. With appropriate ID tags and double checks at every step, we assure a safe and seamless treatment journey for the patient.

PATIENT IDENTIFICATION PROTOCOLS

Page 5: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Blood that we procure and store for our patients is fully safe and infection-free. We achieve this by following stringent quality practices.

MONITORING OF TRANSFUSION OF BLOOD AND BLOOD PRODUCTS

We are the fastest among

the single speciality Women & Children’s hospitals to achieve NABH accreditation for 10 out of our 12 centres. We are also among the few hospitals

in India to monitor clinical outcomes for 780 parameters, much more than 250 mandatory parameters as per NABH.

NABH ACCREDITATION

Page 6: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Advanced medical equipment is highly critical for �nest patient outcomes. We regularly monitor all our equipment and calibrate them, so that they function accurately at all times. We do this by following globally recognized safety guidelines for device maintenance.

MEDICAL EQUIPMENT MANAGEMENT

Well-quali�ed, skilled and motivated nurses can have a positive impact on the quality of care patients receive. We, at Motherhood, make sure that our nurses receive adequate support to deliver safe and high-quality care. We are the only single specialty hospital chain in Mother and Child Care to have accreditation in Nursing Excellence Programme by NABH.

NURSING EXCELLENCE PROGRAMME

Page 7: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Ÿ FICCI Healthcare Excellence Award for Patient Safety (2019)

Ÿ CII Award for Customer Obsession (2019)

Ÿ TOI Healthcare Achievers:Best Hospital - Neonatology (2019)

Ÿ TOI Healthcare Achievers: Best Hospital – Paediatrics (2018)

Ÿ International Quality Award for Maternity Healthcare Service (2016)

At Motherhood, it is not just about the quality of care, it is also about the preparedness to o�er that quality when it is needed the most. Our dedicated, well-trained teams are always ready for emergencies. In fact,

our turnaround time for Neonatal Ambulance is just 15 min.

We also conduct regular mock drills to train our sta� to be fully-equipped for such challenges.

MEDICAL EMERGENCY MANAGEMENT

Recognitions

Page 8: SETTING NEW STANDARDS IN PATIENT SAFETY · 2020. 7. 31. · vital pre & post-operative parameters to keep our patients safe and out of danger. At Motherhood, we believe every patient

Ÿ BirthingŸ GynaecologyŸ Minimally Invasive Gynaecology SurgeryŸ PaediatricsŸ Neonatal Intensive Care (NICU)Ÿ Fertility & IVF*Ÿ RadiologyŸ Physiotherapy & NutritionŸ 24/7 Emergency CareŸ 24/7 Lab ServicesŸ 24/7 Pharmacy

SERVICES

Bengaluru Chennai Pune Mumbai | | | |Coimbatore Indore Noida | | |

www.motherhoodindia.com1800 108 8008

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