Sessions | Tue, 09.22

All times Eastern. Watch sessions live or on-demand!

Combating Unconscious Bias: Taking the Blinders Off Getting Your NG9-1-1 RFP Right the First Time!GIS Basics for the Public-Safety Professional

12PM – 1PM

Closing the Revolving Door: Turnover, Staffing, & Retention Cloud-Tech Rollout at Lightning SpeedReclassification: More Than Just a Job CategoryData-Driven Realities for 9-1-1 (1PM-1:30PM)Avaya Public Safety Solutions (1:30PM-2PM)

1PM – 2PM

FCC UpdatePublic-Safety Broadband & NG9-1-1's Impact on the PSAP Stop, Collaborate, & ListenImproving Dispatch With Cloud-Based CAD (2PM-2:30PM)Game-Changing Call Handling (2:30PM-3PM)

2PM – 3PM

Functional MindfulnessThe Latest Liability Issues in the PSAPPreparing for NG9-1-1: A Resource Update

3PM – 4PM

10AM – 11AM | Opening Session | Spark Speeches: Operations

Sessions | Wed, 09.23

Developing a Successful Crisis-Communications Plan The Future of 9-1-1: Data-Driven Emergency ResponseNG9-1-1 in Canada: A Technical & Operational Perspective

12PM – 1PM

The FCC’s Dispatchable-Location Requirements & Youi3 v3: The Latest on NENA’s NG9-1-1 StandardUsing the 9-1-1 Leaders’ Post-Tragedy Care PlanUsing Cloud Services to Protect Life & Property (1PM-1:30PM)The Future of Emergency Response in Schools (1:30PM-2PM)

1PM – 2PM

Breaking Up With NegativityThe Future of Inter-Agency Communications PSAP Staffing Plans: How Many People Do I Really Need? Everbridge Solutions for Public Safety (2PM-2:30PM)Innovation in NG9-1-1: Real-Life Examples (2:30PM-3PM)

2PM – 3PM

COVID-19’s Impact on International 9-1-1 SystemsImproving Service to Callers With Mental-Health IssuesIntroducing the New PSAP Call-Handling Standard

3PM – 4PM

All times Eastern. Watch sessions live or on-demand!

11AM – 12PM | General Session | Spark Speeches: Technology

Sessions | Thu, 09.24

All times Eastern. Watch sessions live or on-demand!

Beyond Whiteboards & Radios: Collaboration for Smart CitiesChange Management: Keys to SuccessThe Importance of International CollaborationSituational Intelligence Using One Map (12:30PM-1PM)

12PM – 1PM

Empowering Women in 9-1-1Physical-Security Concerns for Comm CentersZ-Axis Location: Regulatory & Technical GuidanceLeveraging IoT & AI to Optimize Resources (1PM-1:30PM)Transitioning to NG Core Services & i3 Routing (1:30PM-2PM)

1PM – 2PM

Actionable Insights for Cybersecurity in Your OrganizationHow Live-Video Streaming Improves 9-1-1 Response Improving Your Communications Through Non-Verbal CuesAI & ML Use Cases for NG9-1-1 (2PM-2:30PM)

2PM – 3PM

Budgeting 101 for ManagersBuilding Interoperability & Oversight for NG9-1-1Peer Support Team Development

3PM – 4PM

11AM – 12PM | General Session | Spark Speeches: Culture