Welcome toManagerial CommunicationshkPresenter: Prof. Rajsee JoshiGLS Institute of Computer Technology - MBA

Topics CoveredBarriers to Effective CommunicationOvercoming Communication Barriers

Communication BarriersHurdles or problems that affect the transmission of information from the sender to the receiver in the communication process are called communication barriers.

Physical BarriersNoiseEnvironmental & Physical discomfortDistraction & Ill healthPoor Lighting

Psychological BarriersPrejudiceKnow-it-allPreconceived ideasRigidity of thoughtDisinterestCultural disparities

Semantic BarriersUse of unsuitable wordsImproper sentence formationImprecise and ambiguous sentencesLack of clarityLack of comprehensionNot aware of the different meanings of words

Organizational BarriersProcessing of information from several peopleDelay in getting information because of many transfers of stationsDistortion of message because of different sources

Interpersonal BarriersAttitude of the sender & receiver positive or negativeWrongly timed messageListening skillPartial & inattentive listeningLack of attention while listening

Attitude of Speaker

Attitude of selfAttitude of OthersPersonality TraitsComments on CommunicationPositivePositiveDevelops self-confidence, understanding, empathy & optimismEffective in CommunicationPositiveNegativeTrying to Convince the audienceAggressive in communicationNegativePositiveLacks self-confidence & authenticity, derives support from othersWeak in communicationNegativeNegativeLacks self-confidence. Does not have clarity.Message misinterpreted.Confusion reflects in communication. Communicates without optimism.

Interpersonal Relationship at Work Place

RelationshipObjective for CommunicationStyleColleaguesMaking requests for information, providing information, cooperationMore in the nature of cooperation and participation.SubordinatesMotivating to improve efficiency, directing action, explaining tasks & projects specification & goalsPositive, polite & guiding toneSuperiorsMaking suggestions when required,Being accountable,Suggesting, recommending & reportingPositive, polite & agreeable

Overcoming Barriers to CommunicationPhysical BarriersMake suitable seating arrangementsEnsure audibility & visibilityProvide environmental comfortProper posture

Psychological BarriersPlan & clarify ideas & opinionsCall attention & motivate the listenerUse feedback processProvide assistance to comprehendTime your message carefullyOvercoming Barriers to Communication

Semantic BarriersUse simple & precise languageUse suitable languageEmploy different methods of communicationAvoid ambiguous & abstract wordsOvercoming Barriers to Communication

Organizational BarriersMake it two-way processEstablish feedback systemUse informal channel of communication: grapevineProvide information to the concerned personAvoid unnecessary information

Overcoming Barriers to Communication

Interpersonal BarriersExplain the importance of messageAttitude of the sender and receiverPrefer positive attitudeCreate a climate of trust & confidence

Overcoming Barriers to Communication

1. Every time I have a meeting with Mr. Gupta, I end up disagreeing with him about a particular issue.2. Manager: Reeta, where is the report that I asked you to submit on the financial matters of the company? Employee: I dont remember you asking me to submit a report.3. Teacher: Students, why haven't you submitted the assignment within the fortnight? Students: But you asked us to submit it bimonthly!4. This room is horrible to work in. I am able to hear everyone around, and there is no scope for privacy.

Exercise

Thank You

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