session 51 liv Øvstedal

Indicators for describing urban public transport accessibilityMediate prosjektet – gemensammatillgänglighetsindikatorer i Europa

Liv Øvstedal, SINTEF

Transportforum 2010 Linköping 2010-01-14

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Agenda

The Mediate project• Participants, objectives, key deliverables

(tools)

Process of identifying indicators• Tasks, framework, terms

Accessibility indicators for urban PT• What are the indicators, why & how• Next steps

www.mediate-project.euTransportforum 2010

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Mediate Project

A Coordination and Support Action FP7:

Methodology for describing the accessibility of transport in Europe


SINTEF (NO)(Coordinator)

POLIS (BE)

AGE (BE)

Transport & TravelResearch (UK)

Transport for London (UK)

IMOB, Hasselt University (BE)

TIS.PT (PT)

TIMENCO (BE)

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Mediate objective

to contribute to the development of inclusive urban transport systems with better access for all citizens

through

the development of a set of tools to help measure and improve accessibility in public transport


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Mediate key deliverablesTo establish a common European methodology for measuring and improving accessibility to transport based on defining indicators, identifying good practice and developing a self-assessment tool:

Set of indicatorsSelf-assessment toolPortal on Accessibility www.aptie.eu

Good Practice Guide

End User PlatformRepresenting a broad range of passenger groups to provide input to MediateDefine a strategy for the End User Platform to become a permanent forum


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Mediate Stakeholder Groups

End User Platform: 10 individuals and organisationsrepresenting groups of people who encounter barriers to using public transport in European cities

Working Groups: 20 local authorities and transport providers representing European cities

Expert Group: 5 European experts in the field of public transport accessibility


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Data collection

IndicatorsValidation of tool at 2-3 sites

Public transport accessibility portal

Good practice guide

Mediate stakeholders: End-user platform, local authorities, experts

Permanent End User Platform

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Indicators; what, why, who & how?

What is an indicator?• Simplified expression representing a phenomenon

(related to basic data), chosen to simplify and communicate• Descriptive, measurable or estimated• Express direction and tempo of development

Why indicators?• Points outs strengths and weaknesses• Mutual understanding of quality level between

stakeholders• Learning process, better insight

Who and how?• City authorities ask for relevant data from stakeholders or invite all stakeholders

around table• Public transport system at urban level needs to be defined• May also be used for specific line, service, public transport operator etc.


IndexesIndexes

IndicatorsIndicators

Processed data (statistics etc.)

Processed data (statistics etc.)

Data, measures etc. Data, measures etc.

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Process of identifying indicators

Review of previous initiatives (review report)

Workshop on important accessibility issues (end-user platform, city representatives, experts)

Preliminary Questionnaire: Feedback on issues, aspects, phrasing, scales, and prioritising (end-user platform, city representatives, experts)

Common understanding of essential terms


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Framework (1)Principles informing the selection and presentation of indicators

Encountering societal barriers produces disabilities• Mediate focus on the situation for older people and disabled people, when

relevant prioritised before other passenger groups.

Urban public transport• Regular service with scheduled timetable and stops• Taxi and door-to-door services supplement regular public transport services

“Holistic approach”• All modes, all elements of the travel chain (urban area)• All phases of the planning & implementing process, improving through

subsequent planning cycles• All relevant stakeholders


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Framework (2)Improving through subsequent planning cycles (levels of development)


USER NEEDS LEADERSHIP

MEANS & PERSONNEL

POLICY ON PAPER

VEHICLES & INFRASTRUCTURETRAVELING

INFORMATION

PROMOTION & PARTNERSHIPS

COMPLEMENTARY ACTIONS

EVALUATION & EFFECTS

PLANNING

ACTIONS

Source: Bypad project

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Framework (3)Awareness that accessibility looks different from the view of different stakeholdersConfidence is essential for the traveller

Transportforum 2010 www.mediate-project.eu

Source: EN 13816

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PT accessibility indicator themes

• Accessibility policy & investments

• Service operations & standards

• Accessible information & ticketing systems

• Accessible vehicles & built environment

• Seamless travel (modal interoperability)

For each theme

- Key indicators

- Sub-indicators

- Detailed data collection (questionnaire)


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Key and sub-indicators Theme A: Accessibility policy & investments (example)

Key indicatorsA1 Accessibility plan: Current plan at urban level (yes/no)A2 End-user involvement in all stages of policy delivery (qualitative

description)A3 Integrated accessibility policy; integrated part for all policy & all

partners (qualitative description)

Sub-indicators (A1)A1.1 Accessibility plan status: Updated formal or voluntary plan at

urban level (yes/no)A1.2 Political commitment at local, regional and national level (both

national & local/either/no)- Detailed indicator themes


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Indicator scales

Yes/no, %, qualitative description, policy approach

Policy approach (TQM):

Integrated: Consider all population groups, travel chain elements, and delivery phases

System-oriented considering specific target groups or travel chain elements through the policy circle: planning, actions, monitoring, evaluation

Isolated to specific groups, travel chain elements, modes or locations

Ad hoc: Sometimes included

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Contributions compared to Nordic accessibility indicators

Mediate indicators- Urban level: Focus on insight,

learning, develop measures

- Process and performance indicators (provider & customer)

- Indicate degree of improvement

May contribute to harmonize the May contribute to harmonize the understanding on European levelunderstanding on European level

Nordic indicators- National level: Monitoring,

comparison, identify gaps

- Performance indicators (provider)

- Accessible: Yes / no

May contribute to Nordic coordinationMay contribute to Nordic coordination

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Project timeline

2009

• Dec. 2008 Project Kick-off • Mar. 2009 2nd Working Group Meeting• Sep. 2009 3rd Working Group meeting • Dec. 2009 – Feb. 2010 Final set of Indicators

2010

• Mar 2010 4th Working Group Meeting• June 2010 Delivery of Self-assessment Tool• Sep. 2010 Local Workshops• Nov. 2010 Final Conference in London


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Thank you for your attention!Thank you for your attention!

Key indicators are presented in appendix

More information:

Mediate: www.mediate-project.eu

Accessibility in public transport: www.aptie.eu(www.accessiblepublictransportineurope.eu)

Liv Ø[email protected]

Transportforum 2010

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A. Accessibility policy & investment

A1 Accessibility plan: Current plan at urban level (2 sub-indicators) Yes/no

A2 End-user involvement at all stages in planning and implementing process (4 sub-indicators)Qualitative description

A3 Integrated accessibility policy for all issues and partners involved (physical planning, maintenance, procurements, qualifications, funding, involvement) (6 sub-indicators)Qualitative description

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B. Service operations and standards

B1 Meeting user needs: Assistance, staff training, complaint procedures, security (5 sub-indicators)Qualitative description

B2 Accessibility maintenance: Plan, routines & monitoring to ensure accessibility is maintained.Yes / partly /ad hoc /no

B3 Fare policy & supplementing transport services:Fare policies, affordability, door-to-door services (2 sub-indicators)Qualitative description

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C. Accessible information & ticketing systems

C1 Accessible information:Multi-format and dynamic info before and on trip: Travel info, disruptions, emergency & accessibility info. Travel training (3 sub-indicators)Integrated / system-oriented / isolated / ad hoc

C2 Simplified ticketing: Buying, validation etc. Integrated / system-oriented / isolated / ad hoc

Transportforum 2010

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D. Accessible vehicles & built environmentD. Accessible vehicles & built environment

E. Seamless travelE. Seamless travel

D1 Accessible vehicles & built environment: Pedestrian environment, platform and vehicle (3 sub-indicators)Integrated / system-oriented / isolated / ad hoc

E1 Seamless travel: Integrated physical access, information & ticketing throughout travel chain, independent of mode and operator Integrated / system-oriented / isolated / ad hoc

Report will be available at www.mediate-project.eu

Transportforum 2010

session 51 liv Øvstedal

Design