The Importance of Municipal Risk Management to Cruise Ship Industry

Betty Clarke, FCIP, CRMRisk Manager/Business Continuity Coordinator

The Risk Management Process

• Protect City Assets, Council, Employees, Volunteers, Residents and Visitors from losses

• Staff and Volunteers contribute to achieving this goal

• Identify Potential Exposures To Loss, Examine Alternatives, Decide which alternatives to use

Why Manage Risk

• To set the best course of action by identifying, assessing, understanding, acting on and communicating any risk issues

• Control by working with appropriate parties to select any necessary and effective cost efficient measures

Why Manage Risk Cont'd

• Goal is not to eliminate risk but to identify the risks you are willing to take with the proper resources identified to manage those risks

Risk Identification

• Conduct Environmental Scan

• Define Problems or Opportunities and Associated Risk Areas

• Identify Resources

• Set Desired Results

Develop Options & Strategies

• Eliminate certain activities

• Transfer risk to insurance or a third party

• Engineering controls no admittance certain areas

• Administrative Controls such as developing safety procedures and give specific training as may be needed

• Personal Protective Equipment if needed

Resource Allocation

• Clear mandate of responsibilities

• Sufficient staff/volunteers to handle responsibilities

• Knowledgeable and professional staff

• Continually educate, train & expose staff

• Empower staff/volunteers

Owner's & Operators Liability

• Includes liability to visitors• Operators owe duty of reasonable

responsible care to safely organize and run programs, tours, maintain vehicles and or facilities, provide proper equipment and organize crowds

• Visitors are not expected to accept risk of the negligence of the operator especially if mishap was reasonably foreseeable

Assistance

• Provide travelers with accurate itinerary and contact information and briefing if feasible

• Count people prior to and after the tour or bus ride etc.. Sign in and out if feasible

• Know what to do if someone is missing after the tour or not back on the bus etc..

• Know what to do if there is an accident or a delay

If Incident Should Occur

• Write down all the particulars and use it to spur positive change for future

• Implement corrective future action

• Take names and numbers of all victims, witnesses and anyone else around

• Report all incidents regardless how small

• Communication training-do not admit fault! Liability can be complicated

In Closing

Instruction # 1 for life in the new millennium from the Dalai Lama:

"Take into account that great love and great achievements involve great risk"

Questions?