session 18 a_sawhney
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HEARTY WELCOME
INDIAN INSTITUTE OF PUBLIC ADMINISTRATIONNEW DELHI
Sh. AJAY SAWHNEY Joint Secretary ,Training
Department of Personnel & Training, Govt. of India.
32nd ADVANCED PROFESSIONAL PROGRAMME IN PUBLIC ADMINISTRATION (2006-07)
TALKON
“E-GOVERNANCE”
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eGovernmenteGovernmentThe Andhra Pradesh ExperienceThe Andhra Pradesh Experience
Dec 2006
Ajay Sawhney
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AP 2001: eGov InfrastructureAP 2001: eGov Infrastructure
• APSWAN (AP State Wide Area Network)• Video-conferencing upto district level• Teleconferencing – Districts to Mandals• APNet - Using KU Band over INSAT 3B• AP Secretariat Campus Area Network• CIOs training with IIMA & Satyam• Shared databases: citizens, land, GIS• Extensive training infrastructure
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E-Governance Projects E-Governance Projects
• IT for high quality citizen services• eSeva, FAST/CFST, CARD, MPHS, LRMIS • AP Portal, Municipalities
• IT for high internal efficiencies• Treasuries, CMIS, APDMS, CaringGov, C2K
• IT for better enforcement of law• COMPACT/VATIS, Excise • E-COPS, Courts, Legal Caseload Management System
• IT for human resource development• MSIT, APNET (Ku Band), 1000 Schools, Social
Welfare
• IT for health care• Hospitals, India Health Care (PHCs), Telemedicine
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eSevaeSeva• Multiple services offered at each counter• 249 centres operational in Hyderabad & 116 municipal towns• 35 lakh transactions per month• Utility / Tax Payments
– Electricity, Water, Property Tax, Telephone bills, Mobile phone bills– Filing Sales Tax Returns, payment of sales tax, traffic fines
• Certificates– Birth / death certificates …
• Passport and Licenses– Filing applications for passports– Municipal trade licenses, Learner’s License, Vehicle registration …
• Bus tickets … train tickets, airline tickets, travel bookings – Cinema tickets, Money Transfer, Investment services
• E-Payments on internet (www.esevaonline.com)
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AP Portal – AP Portal – www.aponline.gov.inwww.aponline.gov.in
• A single window to all government information, forms, payments and interactive services
• Implemented through a JV with a technology partner• Hosts multiple citizen services and software applications
including exam results, hall tickets for statewide exams • G-G MIS systems hosted apart from citizen services • More services are being added continuously• More than 1000 franchisee centres; competing with
eSeva
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www.aponline.gov.in
76 million records
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2002: Towards A Roadmap2002: Towards A Roadmap
• Back to the basics• Arriving at the big picture• ICT Architecture• Prioritizing projects and initiatives• Inside out vs. Outside in views: Services• Shared infrastructure, delivery channels, core
applications, databases• IFIS, HRMS, SBMS, eProcurement, Data Centre• Departmental services• Public private partnership models eGov Roadmap
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Secure Intranet
Core Applications
Group Applications
Welfare
Departmental Applications
Departmental OutletsEducation Health Agriculture
Home & Law Revenue Transport Municipal
Ind & Comm Tourism Engineering Energy
IFISSmart Cards
caringgov
E-Procurement
Social BenefitsMgmt System
Core DBs
HRMS
•Land DB•Citizen DB
Database Servers
Data Warehouse
Security &NMS Sys
StorageAreas
PKI
DATA CENTRE
ApplicationServers
Web ServicePortal
PaymentGateway
HELP DESKCALL CENTRE
DELIVERY CHANNELS
KiosksService Center
Home PC’s
Mobile
CITIZEN BUSINESS
Single WindowFor
Business
AP’s Vision of e-Government
INTERNET
Single WindowFor Citizens
E-Seva
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Core Applications
smartcard e-Proc
Portal
GIS SmartGov
OLTP
IFISHRMS
Data Centre
PaymentGateway
Datawarehouse
PKIe-Seva
Agriculture
Civic Services Revenue
Business Engineering
Education
Judiciary
PoliceHealthcare
Welfare
EIMS
SMSCMS
UMS
e-Health
TelemedDIMS
HIMS
SBMS
PAX
WCMS
MarkNet
PMS
eCRM e.Biz
CARD
eCOPS
VASTIS
Excise FAST
InSysLIFE
MMIS
PRISM
MAS
CGRS
CCMS
FACTS
JUDIS
ICPS
CopSys
FISAGRIS AnSys
@pfirst
e-Government Blueprint.. an ‘inside out’ view
APIIS
eACB
APNET
Kiosks
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Government
Farmer
Citizen Taxpayer
Business Children
Student
Women
Senior CitizenPatient
Vulnerable
Admission
ExamsE-learning
Scholarship
e-Health
TelemedHealthInfo
Medicines
e-Business Subsidies Helpdesk
Registration Returns
e-Payments Licenses
ReturnsLicenses
Info
Works
Payments
Services
Credit
Subsidies
Prices Advice
e-Government Blueprint
Infrastructure
Delivery Channels
e-Government Applications
Schemes
Benefitse-Government Blueprint
.. an ‘outside in’ view
Grievances
Pensions
Insurance
Health
Old Age Home
SHG’s
Crime
Benefits
Rights
Rights
Child HomeLiteracy
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2003 & 20042003 & 2004
• Service-oriented architecture
• Unifie-X Gateway
• Interoperability framework: standards
• Parishkaram: Call centre services
• Open source, Web services & RAD
• Expansion of eSeva and APOnline
• … Rajiv Internet Village programme
• … AP Broadband Network
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2005 & 20062005 & 2006Core Projects – IT&C DeptCore Projects – IT&C Dept
• Rajiv Internet Village Centres• AP Broadband Network• Strengthening eSeva• eProcurement• Telephonic & emergency services - call centres• Unifie-X Gateway & Standards• Jawahar Knowledge Centres – 86 JKCs/220
colleges/ 20000 students – enhancing skills for employability
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Departmental Service ProjectsDepartmental Service Projects
• Integrated Land Information System• Strengthening & using MPHS• Municipal Services• Gram Panchayat Services• Health Services• Education Services• Agriculture Services incl. Rural Credit• Welfare Services• Police Services• Legal Services
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e-Procuremente-Procurement (Golden Icon winner)(Golden Icon winner)
• Implemented through PPP model – Partner C1 India
• All processes are done electronically• More than 15000 tenders representing
procurement of Rs. 35000 cr. finalized so far• Tender processing time reduced from 4 to 6
months to 45 days; a significant number of tenders finalized within less than 7 days from last date of bidding
• Significant cost savings ~ Rs. 2400 cr.
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AP Broadband NetworkAP Broadband Network
• Public Broadband Network by JV – AP Aksh• Affordable broadband services all over AP
– 2 Mbps @ Rs. 100 per month
– 100 Mbps @ Rs. 1000 per month
• Fibre to every village– 10 Gbps to each district headquarter (~25 towns)
– 1 Gbps to each mandal headquarter (~ 1125 towns)
– 100 Mbps to each gram panchayat (~ 22000 GPs)
• Every connection capable of supporting hosting content and services, and possibly outsourced work
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Key StrategiesKey Strategies
• Citizen-centric focus• Plan eGovernment around services to be delivered• Simple themes with large user-base, tackling real problems• Awareness of opportunity cost• Careful pilots & rapid ramp-up• ICT architecture for standards & interoperability• Shared infrastructure, databases, applications• Innovative use of technologies, esp. web-based & middleware• Use of Public Private Partnerships• Focus on people and change management• Process reengineering in significant but digestible doses• Buy services with quality of service & SLAs, not technology
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Simplifying Service DeliverySimplifying Service Delivery
• Logical separation of functions of “backend” services and “front-end” service access providers
• Service-centric architecture• Data standards and metadata framework
– Enables interoperability
• A messaging gateway – middle layer• Shared delivery channels, shared communication
network, shared databases, shared applications, data centre and call centres
• Moving towards integrated service delivery
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Where can eGovernment take us?Where can eGovernment take us?
• Services designed from the point of view of the users – citizens and businesses
• Convenient single window services • Choice of multiple delivery channels• Increasingly integrated and seamless services• Integrated help desk and call centre for all government
services• Shift from a novelty to an expectation …• … and from an expectation to a matter of right
A citizen’s right to convenience and comfort
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Thank YouThank You
Email: [email protected]
More information is available on:
www.aponline.gov.in
www.eprocurement.gov.in