session 11 - ms-digital innovation in marketing...microsoft powerpoint - session 11 - change...
TRANSCRIPT
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MIS5102: Process Improvement and Innovation
Change Management Conflict Management
Steve [email protected]
http://community.mis.temple.edu/ssclarow
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What does “change” mean?
…in the context of Information Technology?
What are the types of change that can occur?
Why is it relevant to project management?
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The Management of IT Change
• Systems• Processes
Changes in
Give an example of each
How do they differ in their impact?
Why do these have to be “managed?”
Proposal:Good change
management involves process and systems
thinking!
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Why are people so resistant to change?
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Reaction to change
The Elephant
The Path
The Rider
Heath and Heath’s Framework
http://www.cio.com/article/666775/An_Agile_Approach_to_Change_Management
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Kotter’s Change Management Model(from Campbell, 2008)
• Increase urgency• Build guiding teams• Get the vision right
Creating a climate for change
• Communicate for buy-in• Enable action• Create short-term wins
Engaging and enabling the whole organization
• Don’t let up• Make it stick
Implementing and sustaining the change
Why is there such emphasis on communication?
…and is that a good thing?
This seems like common sense…so why is this difficult?
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How to navigate change(Auster and Ruebottom, 2013)
Map the political landscape
Identify the key influencers within each stakeholder group
Assess influencers’ receptiveness to change
Mobilize influential sponsors and promoters
Engage influential positive and negative skeptics
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How is change communicated in your organization?
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Information Technology Change Management
Communication• Informing stakeholders of the
change
Managing Change Requests• Versioning and incident
avoidance
Assessing Impact• Considering other systems and
processes affected by the change
This is slightly different from the more general
“change management” discipline
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Assessing the Impact of Change in Digital Environments
What would be affected by a
change to Google Maps?
Who would be affected by a
change to Google Maps?
How far reaching would be the
effects?
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Why do things go wrong?
And what can you do about it?
Conflict Management
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Why do technology projects fail?
“No one prevented them from failing. We define success as a lack of failure and failure as a lack of success. If you eliminate the possibility of failure, the only possibility you have left is success.” – Sue Young(Betts, 2003)
What?
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Try it again…Some basic ideas
Technology problems are really just people problems
Some projects are doomed from the start
Lack of objective measurement
(Betts, 2003)
What are some other common
reasons IT projects fail?
What’s so special about “IT”
What does project size have to do
with it?
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How do you spot a failing project?
Intangible signs
Tangible signs• How might the
“triple constraint” be a guide?
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The Role of Politics
Proposal:Projects are inherently political.
• Do you agree?• Why might this be
true?
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Bases of Power (Wikipedia)
Legitimate
Referent
Expert
Reward
Coercive
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Navigating the landscape
How can these affect your project?• What you want/need• What “they” want/need• Who has the money• Who has the credibility
How can understanding power structures help
resolve conflict?
https://www.flickr.com/photos/chrstphre/4164632460
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In-Class Exercise for Session 11: Change Management & Communicating Change
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Information Technology at Cirque du Soleil: Looking Back, Moving ForwardCase Study
https://www.cirquedusoleil.com/