Introductions to

Operations ManagementSession 1

Chapter 1 (N. Slack)

Grown Up Version of Lego!!!

What IKEA does?

What would happen…

If any company`s operations managers failed to be effective

in carrying out any of its activates?

Operations management should contribute to the businesses

success.

Failed operations management could all turn a previously

successful organization into a failing one.

Operations managers in all organizations will be making the

same type of decision but the relative importance of the

activities will vary.

Who deals with the production?

Defining the key terms…

Operations Management: The activity of managing the

resources which produce and deliver products and

services.

Operations Function: The part of the organization that is

responsible for operations management.

Operations Managers: The people who have particular

responsibility for managing some, or all, of the resources

which compose the operations function.

OPS management in comparison to other functions

The bigger picture of OPS

The importance of OPS

Automobile Assembly Factory

Physician

Management Consultant

Disaster Relief Charity

Advertising Agency

The use of OPS management

All operations are INPUT-

TRANSFORMATION-OUTPUT processes

The output from most types of operation is a

mixture of goods and services

Characteristics of OPS-The 4 “V” Model

VOLUME VARIETY

VARIATION VISIBILITY

So putting these two establishments in

picture…

A general model of operations management

and operations strategy