serving deaf patrons in the library part 1
DESCRIPTION
presented by Kathy MacMillan, NIC, M.L.S. Feb 223, 2012TRANSCRIPT
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SERVING DEAF PATRONS IN THE LIBRARY:Part 1presented by Kathy MacMillan, NIC, M.L.S.
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QUESTION
In what kind of library do you work? Public library School Library (K-12) College or university library Special collections Special needs library Other
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Overview: Part 1
Terminology What you need to know about deafness Looking at your library through deaf eyes American Sign Language Basic signs for the library Developing your collection Resources Q&A
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Overview: Part 2
Review Varieties of sign language Your library’s legal obligations in serving
deaf patrons Finding, hiring, and working with
interpreters Video Relay Service Q&A
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In what kind of library do you work? Public library School Library (K-12) College or university library Special collections Special needs library Other
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QUESTION
Appropriate terms to refer to a person with a hearing loss include which of the following? deaf mute deaf or hard-of-hearing hearing impaired deaf and dumb
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ANSWER
Appropriate terms to refer to a person with a hearing loss include: deaf mute
deaf or hard-of-hearing
hearing impaired
deaf and dumb
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QUESTION
What is the difference between “deaf” and “Deaf”?a) Someone who is “deaf” has a mild hearing loss, while
someone who is “Deaf” has a profound hearing loss.b) Someone who is “deaf” has a hearing loss, while
someone who is “Deaf” is a member of a cultural group.
c) Someone who is “deaf” does not consider him/herself to be part of a cultural group, while someone who is “Deaf” does.
d) Someone who is “deaf” would never use sign language, while someone who is “Deaf” would always use sign language.
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ANSWER
What is the difference between “deaf” and “Deaf”?a) Someone who is “deaf” has a mild hearing loss, while
someone who is “Deaf” has a profound hearing loss.b) Someone who is “deaf” has a hearing loss, while
someone who is “Deaf” is a member of a cultural group.
c) Someone who is “deaf” does not consider him/herself to be part of a cultural group, while someone who is “Deaf” does.
d) Someone who is “deaf” would never use sign language, while someone who is “Deaf” would always use sign language.
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American Deaf Culture:
The shared values, beliefs, and behaviors, based on shared experience, of the deaf community in the United States.
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QUESTION
What percentage of deaf people have deaf parents? 10% 25% 75% 90%
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ANSWER
What percentage of deaf people have deaf parents? 10% 25% 75% 90%
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Central Values of American Deaf Culture
Access to communication Deafness does not need to be “fixed” Community American Sign Language Deaf Culture traditions, art, and
storytelling Clarity of communication
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EARth and EYEth
EARth EYEthears eyeshearing impaired Deaflisten with ears listen with eyesTechnology of sound Technology of
sightAttention getting Attention
getting
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QUESTION
You see two people standing in a narrow hallway signing to one another. You need to get to the other end of the hallway. There is only a little bit of space behind them to squeeze by. What is the most polite thing to do?
a) Get their attention, say or sign “Excuse me”, and walk between them.
b) Crouch down and creep through them, so you don’t block their conversation.
c) Do your best to squeeze behind one of them so you don’t have to walk through their conversation.
d) Walk quickly between them, saying or signing “excuse me”.
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ANSWER
You see two people standing in a narrow hallway signing to one another. You need to get to the other end of the hallway. There is only a little bit of space behind them to squeeze by. What is the most polite thing to do?
a) Get their attention, say or sign “Excuse me”, and walk between them.
b) Crouch down and creep through them, so you don’t block their conversation.
c) Do your best to squeeze behind one of them so you don’t have to walk through their conversation.
d) Walk quickly between them, saying or signing “excuse me”.
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Manners Signshttp://youtu.be/jzy07Pcsl7Q
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The Library Through Deaf Eyes Consider the visual layout Is signage direct and easy to
understand? Is it in logical places? Remember that English is a second
language for many deaf people. Can you add picture cues to make it clearer
and more appealing? Is there “signage overload”?
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Tips for Communicating with Deaf and Hard of Hearing Customers
Keep your face and lips visible. Choose a location that is well-lit and
away from background noise. Avoid standing with your back to any
light source. Look directly at the person with whom
you are talking. To get the person’s attention, tap his or
her shoulder or arm, or wave your hand.
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Tips for Communicating with Deaf and Hard of Hearing Customers
Make sure the person is looking at you before you speak, sign, or gesture.
Speak naturally—don’t shout, exaggerate, or speak very slowly
Use natural facial expressions and gestures and any signs you may know
Use pencil and paper to communicate if necessary, but be aware that English may be the deaf person’s second language
Use simple language and avoid unnecessary words
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QUESTION
True or False?:Sign language is
universal.
FALSE!
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American Sign Language is:
The sign language of the deaf community in the United States and most of Canada
A real language with its own grammar and syntax
NOT related to English
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Did you know?
80% of American Sign Language is conveyed through the face and body, NOT the hands.
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American Sign Language developed from: French Sign Language Martha’s Vineyard Sign Language Home signs
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Library Signs 1
http://youtu.be/-ObsgmOPvsE
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Library Signs 2
http://youtu.be/wbMKb9E5adk
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Library Signs 3
http://youtu.be/292569IOZrk
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Library Signs Quiz
After practicing your library signs with the previous videos, quiz yourself here:
Library Signs Quiz: http://youtu.be/a4UA8QBP6_o
Answer Sheet can be found at:www.kathymacmillan.com/
librarysigns.html
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The Manual Alphabet
A way of representing English words Not a substitute for signs, but valuable
to know Fingerspelling charts, practice, and
fonts: http://asl.ms/
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Collection Development Considerations for Sign Language Materials What is the visual quality? What are the credentials of the authors or producers? Does the book or video place the language in an
appropriate context for its audience? Is the information current? Does the material acknowledge the wide variety among
deaf people and users of sign language? Does the book or video state clearly whether it is depicting
ASL or Signed English? Is the content appropriate to the audience? For DVDs: Is the program accessible? What is the technical quality?
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Resources to Know
Online ASL dictionaries: www.aslpro.com www.signingsavvy.com
The Red Notebook: Deaf Resources @ Your Library: www.folda.net Try Your Hand at This!: Easy Ways to Incorporate Sign Language Into
Your Programs by Kathy MacMillan. (Scarecrow Press, 2006) "Hands-On Collection Building: A librarian offers tips for sign
language materials selection" by Kathy MacMillan. School Library Journal, March 2003. http://www.libraryjournal.com/article/CA386730.html
For Hearing People Only: answers to some of the most commonly asked questions about the Deaf community, its culture, and the "Deaf reality" by Matthew S. Moore and Linda Levitan ; with a foreword by Harlan Lane. (Deaf Life Press, 1993)
Through Deaf Eyes (DVD). (PBS Home Video, 2007) Audism Unveiled (DVD). (DawnSignPress, 2008)
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Questions?
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Thank you!
See www.kathymacmillan.com for resources, tips, and to sign up for my e-newsletter!