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avsnet Services Portfolio Protecting your investment 24/7

64 Barwell Business Park

Leatherhead Road

Chessington

KT9 2NY

0203 005 3585

sales@avsnet.co.uk

AVSC O N S U L T • I N N O V A T E • C O L L A B O R A T E

Services Portfolio

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We understand the value of knowing your business technology will perform day after day.

That is why we have built an experienced operational, service-assurance and

support team working tirelessly to deliver your desired business benefits.

Customer satisfaction is our prime objective. This catalogue provides an overview

of the managed services portfolio that makes up your experience.

SCC AVS: always here to help

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Managed Services overview

Our comprehensive portfolio of managed services is designed to give you complete peace of mind.

This includes services for unified communications, video, audio-visual, digital signage,

network infrastructure, data services and cloud solutions.

Our standard and customised services include:

• Remote management of the entire collaboration estate

• 24x7x365 application and network monitoring

• avs: aftercare and warranty services

• avs: maintain and troubleshooting

• Cloud video

• Hosted unified communications

• Other highly customised options

Monitoring

ManagedServices

Hosted UnifiedCommunications

ManagedSecurity

Highly Customised

Services

Cloud avs: aftercare

Remote Management

avs: maintain

Customer

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SCC AVS monitors both your applications and underlying hardware to

provide real-time availability and performance data on core services including:

• Cisco CUCM

• Video conferencing infrastructure and end-points

• Audio visual systems

• Digital signage

• Network infrastructure

Alternatively, our monitoring-as-a-service option allows full monitoring of

your IT and network environment.

We offer over 1,500 built-in monitoring profiles for server, network, hybrid

cloud, virtualisation and storage platforms, as well as application

monitoring of Office 365, Exchange, SAP, SQL and more.

With SCC AVS, managing daily operations and multi-vendor platforms is a thing of the past.

Delivering highly-available applications is business-critical and our monitoring

services are specifically designed to solve this challenge.

SCC AVS provides a range of specific application and technology monitoring

and management services as well as providing access to our enterprise class

multi-tenanted service platform to allow your teams access to monitor and

operate your whole environment.

Proactive Monitoring: identifying issues before they affect your business

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Through avs: aftercare, our knowledge and creativity unite to offer you a fully customised service built on simplicity, commercially attractive pricing and an extremely high level of care.

Watch as we combine the provision, management and daily responsibilities of vendor

warranties, Cisco Smartnet and Smartcare, and Polycom branded services, with our proven

support processes that underpin every service we provide.

Reduce costs, drive productivity and let us take away the everyday hassle of supporting

your business-critical assets throughout their entire lifecycle.

avs: aftercare - better lifecycle management in one flexible service

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Our skilled engineers and support staff are always available to help when you have an issue.

Select from our easy-to-understand service tiers and benefit from an attentive team of

specialists without the cost of employing dedicated in-house maintenance staff.

Fully certified and regularly audited, our team is the easiest way to safeguard your

investment on a daily basis.

If something does need a repair, just call SCC AVS and we will send someone to fix the issue.

avs: maintain - the only helpdesk and on-site support you need

Remote Premier PremierPlus

Onsite fault diagnosis and repair where possible � � �

Removal of failed hardware / reinstallation of replacement hardware � � �

Telephone support available (up to 24/7) � � �

Service level agreement for onsite assistance - response within agreed time (typically 4 or 8 hours) � � �

Regular preventative maintenance visits � � �

Unlimited engineer call-outs for a fi xed annual cost � � �

Liaison with manufacturers to repair / replace failed hardware including logistical arrangements � � �

Replacement of failed hardware including out-of-warranty equipment � � �

Loan equipment during off-site fault diagnosis of equipment � � �

Diagnosis and fault rectifi cation via remote access � � �

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Start collaborating immediately with cloud video.

We assess the market and select the best service for your business and scalability needs.

Utilise our extended capabilities to host, run and manage your video infrastructure. With

the migration to software infrastructure applications, this enables deployment in public,

private and hybrid cloud environments.

We can host and manage your service on your own infrastructure, provision private

cloud services such as AWS or Azure, or provide hosting within a ISO:27001 secure

data centre as hardware or a virtualised service.

Make meetings simple and invite others to join your personal meeting space using their

own video system of join via Skype, Skype for Business or from your web browser. This

flexibility and interoperability enables your business to:

• Make decisions faster

• Improve employee productivity

• Accelerate sales cycles

• Reduce time to market

• Maximise current network and device investments

• Flexible pricing options for simpler financial management

Cloud Video: empower your staff to work better

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@ sales@avsnet.co.uk

� 0203 005 3585

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About SCC AVS

Ready for more?

Contacting us is easy and we are happy to help answer any questions you have.

Or contact your account manager

SCC AVS is a Collaboration Solutions Provider Unlike Any Other

An unrivalled heritage. Best-in-class technology. Innovative, creative solutions.

A passionate team.

We are experts at forging long-term client relationships and delivering tangible business

outcomes, better connections, higher productivity, and stronger business performance.

As part of the SCC group we leverage our wider capabilities and vast AV experience to provide

a true end-to-end in-house solution and our extensive technical knowledge underpins a

specialist portfolio of collaboration solutions, audio visual, visual communications and unified

communications.

From design and implementation, to flexible as-a-service models, user adoption programmes

and managed services, we identify your optimal solution and deliver everything seamlessly first

time, every time.

We are the only choice for better collaboration.