About WestconGroup Southern Africa

WestconGroup Southern Africa, is a subsidiary of the global WestconGroup, a value added distributor of category-lead-ing unified communications, network infrastructure, data centre, security, software and mobility solutions.

Today we are widely considered a leading value-added distributor of technology and converged communications solu-tions for the enterprise, SMB and consumer markets, throughout the Southern Africa region.

Our niche business practices include: Comstor (Cisco business), Consumer Solutions, Unified Communications & Col-laboration Solutions, Mobility Solutions, Security Solutions (Electronic and Data), Cloud Solutions, as well as a dedicated Government & Service Provider business unit.

Through these business practices we are able to provide our reseller partners access to a range of over 50 vendor solu-tions, deliver a distribution model that is focused on value-added distribution, support and services. Beyond acting as a trusted advisor to our partners, we also offer technical expertise in the form of pre- and post-sales technical consulting, leading logistics services, sales support and incentive programmes, whilst being a conduit to new technologies and market opportunities.

Contact DetailsEmail: Info@westcon.co.zaTelephone: +27 11 848 9000Website: www.westcon.co.za

OUR SERVICES PROMISEWestconGroup Southern Africa is the continent’s leading IT products and solutions distributor. Working hand in glove with our partners we look beyond the box, to the delivery of services that will benefit your customers, as well as grow your existing revenue streams.

Drawing from a portfolio of products and solutions that extend to Collaboration and Communication Solutions, Consumer Solutions, Mobility Solutions, Electronic and Data Solutions, Cloud Solutions and our Comstor business, our promise to you is superior services, support and technical support as and when you need it.

Through an expansive global network via our parent company WestconGroup, we can give you, our reseller partners the services you need for your day-today business operations – all the while acting as a strategic business ally.

We provide the end-to-end lifecycle services required to deliver complete technology solutions, complemented by a comprehensive suite of businessextending services to simplify processes and eliminate costs.

Our experts consult, educate, design, build, operate, manage and reinforce each partner’s unique services solutions objectives through premier Supply Chain, Support, Education and Professional Services.

SUPPORTSERVICES

EDUCATIONSERVICES

PROFESSIONALSERVICES

SUPPLY CHAIN SERVICES

Capacity, capability and reach.

End-to-end value.

Get ahead of the rest.

Support, develop and grow.

What differentiates us?• Offices in Johannesburg, Cape Town, Durban, Port Elizabeth, Namibia, Zimbabwe and Zambia

• We support more than 50 vendor partners

• We are a global multi-national, multi-lan guage, multi-location company

• 100+ offices worldwide, over 22 logistics and staging facilities around the globe to deliver in 170+ countries

• We can help you learn, strengthen and develop new technical skills with your existing infrastructure/ technical team

OUR SERVICES LIFECYCLEAt WestconGroup Southern Africa we aim to assist you with support, across multiple areas, throughout the full services lifecycle. We work with your teams to deliver professional services, support services, education services and operational services.

We will work with you to help guide and define your value-added services offering to your customers. Simply, we will help in the deployment, management, support and design phases of your projects. Our services lifecycle has four dis-tinct pillars that include:

The extensively trained product teams at Westcon will work with your people to assist with all pre-sales design, plan-ning and project design.

Here our professional services team will assist you’re your installations as well as post-sales support, drawing from our dedicated technical and sales teams across multiple vendor portfolios

Working with Westcon Services you can turn to our team to assist you with health checks, post sales, training through our academy.

Our support team is geared to act as an extension of your own. Providing technical support with monitoring and managing capabilities for network or/and security devices. Customers can also lean on out back-up stock offerings, hotline support teams, virtual warehousing capabilities and SLAs.

SUPPORTMANAGE

DESIGN DEPLOY

SERVICES PORTFOLIO

PROFESSIONAL SERVICES

When you don’t have the skills on board to help your customers, don’t turn business away, rather lean on our professional services team. Our people are there to help you complement your skills, capabilities and capacity. To this end we provide key services that will provide you with access to high- level specialist skills aimed to extend your geograph-ic reach across the African continent and go-to-market capabilities without the need for capital investment in resource or skilling up, meaning you only pay for the services you need, when you need them.

Professional Services include:

• Basic implementations• Remote implementations• Advanced configuration• Migrations and updates• Consultancy and project management

SERVICES PORTFOLIO

EDUCATION SERVICES

Today Westcon provides training focused on new products, sales and channel enable-ment, all of which includes solution and executive selling, certifications, and as well as technical development. The Westcon Academy offers a comprehensive range of techni-cal training programmes, both certified and non-certified. Our training centre provides a state of the art environment, which you can tap into for all of your training needs. Whether these are pre-packaged or bespoke programmes for large or small groups we will tailor packages on your behalf to meet your needs. Take your pick of three main training rooms able to accommodate up to 24 people, or make use of our executive boardrooms with both video conferencing and Webex capabilities. We are also currently the registered and authorised MEA training partner and academy for a host of vendor partners.

Education Services include:

• Official Authorised Training Centres • Train the Trainers” certifications• Multiple classroom delivery options • Central labs and equipment• Exam and certification vouchers

SERVICES PORTFOLIO

SUPPORT SERVICES

Our services are delivered in modules to guarantee our service is tailored to fit your clients IT. Our technical support provides you with the ability to deliver proactive support with monitoring and managing capabilities for network or/and security devices, so customers can focus on their business, not their technology.

BACKUP STOCK SLA’S

We provide additional support services such as back-up stock offerings, ensuring you can assist your customers when their systems fail. Through this we provide a range of backup units at our warehouses in Midrand, Cape Town, Durban and Windhoek. This stock is available to all partners who have an existing Service Level Agreement (SLA) in place with Westcon and dependant on the agreement customers can have stock in hand in four hours. Our virtual warehousing services place stock on site at the customer, in the event they are part of a mission critical system. A key differentiator for Westcon, is that through our parent company, we are able to access global stockholding as and when required.

Support Services Include: • Hotline support team • Onsite support • Proactive support • Emergency support and assistance • Device monitoring • Service monitoring • Backup Stock• Virtual Warehousing• Westcon SLAs

SERVICES PORTFOLIO

SUPPLY CHAIN SERVICES

When partnering with Westcon you can turn to us to assist you with a host of services that will help you get your customers up and running in no time. Ask us about how you can offload system setup, testing and basic configurations for installations to us. Ensuring you don’t have any barriers to entry when pitching new business and freeing up your staff to concentrate on more profitable work. Our team will help you ensure your cus-tomer us is satisfied every step of the way.

Supply Chain Services include:

• Reverse Logistics • Logistic Services • Integration Services • Project management• Configuration and Integration• Supply Chain Services• Logistical Outsourcing Services

SERVICESSKILLS MATRIX

SERVICES MATRIX

Nowell Duze

Cisco CCDACisco CCNA Routing and SwitchingCisco Cisco Security Solutions and Design Specialist Cisco Cisco Collaboration Architecture Systems Engineer Representative Cisco Content Security Systems Engineer Representative Cisco Cisco Sales Expert v6 NetApp NetApp Accredited Sales Professional Accreditation NetApp Designing NetApp SolutionsNetApp Clustered Data ONTAP Installation WorkshopNetApp NetApp Accredited Installation Professional 2 (Clustered Data ONTAP)NetApp NetApp Accredited Technical Sales Professional

Vinesh Singh

Cisco Cisco Identity Services Engine Field Engineer Cisco Advanced Collaboration Architecture Sales EngineerVeeam Veeam Technical Sales Professional (VMTSP)Veeam Veeam Sales Professional (VMSP)Vmware VMware Sales Professional (VSP 5.5)

Jimmy Laughland

NetApp NetApp Accredited Installation Associate ExamNetApp NetApp Accredited Sales Associated ExamNetApp NetApp Accredited Storage Architect Professional ExamNetApp NetApp Accredited Technical Sales Professional ExamNetApp NetApp NCDANetApp NetApp Clustered ONTAP

Daniel Modisapudi

Cisco Cisco Sales Cisco SMB Specialization for Engineers

SERVICES MATRIXHannes King

Cisco CCDACisco CCNA Routing and SwitchingCisco CCNA SecurityCisco CCNP Security

Lilian Mutsa

Cisco Cisco Certified Network Associate (CCNA)Cisco Implementing Cisco Unified Wireless Networking EssentialsCisco Cisco Certified Network professional (CCNP Security)Cisco Web Security for Field Engineers (WSFE)Cisco Advanced Boarderless Network Architecture for Field EngineerVmware VSP - laas Cloud

SERVICES MATRIXLionel Dartnall

Avaya APSS (Avaya Video Sales Specilaist)Avaya APDS Video (Video Design Specialist)Avaya ASPS Video (Video Endpoint installation specialist))Avaya APDS AVAYA Networking (Avaya Netwroking Solution design Specialist)Avaya APSS Data (Avaya Networking Specialist)Avaya APSS UC (Avaya Unified Communications Sales Specialist)Avaya APDS UC (Avaya Unified Communications design Specialist)Avaya APSS (Avaya SMB Solutions Sales Specialist)Avaya APDS (Avaya SMB Solutions Designs Specialist)Avaya AIPS (Avaya SMB Implementation Specialist)

Hannes King

Avaya Avaya APDS - Avaya NetworkingAvaya Avaya APSS - RadvisionRuckus Ruckus WiSE

Elna PienaarVendor Arch CertAvaya Voice APDS - Unified CommunicationsAvaya APDS - CCAvaya APDS - Avaya Networking Avaya APDS - Avaya Scopia® SolutionAvaya APDS - Avaya Unified Communications VideoAvaya APDS - Avaya Contact Center SelectAvaya APDS - Avaya Midmarket SolutionsAvaya PA - Sales: Avaya Aura Communication Manager BranchAvaya PA - Sell: Avaya Communication Server 1000 for Avaya Aura®Avaya PA - Design: Avaya Proactive Contact SolutionsAvaya PA - Design: Avaya Aura Communication Manager Mid-MarketAvaya PA - Design: Avaya Aura Communication Manager EnterpriseAvaya PAA - Design: Session Initiation Protocol (SIP)Avaya PAA - Sales: WirelessAvaya PAA - Sales: Session Initiation Protocol (SIP)Avaya PAA - Design: WirelessAvaya ACA - Design: IP TelephonyAvaya ACA - Design: Avaya Voice Self ServiceAvaya ACA - Design: Modular MessagingAvaya ACA - Implement: Avaya Interaction Center / Operational Analyst

SERVICES MATRIXDaniel Modisapudi

Avaya Avaya IP OfficeAvaya APDS AVAYA NetworkingAvaya IP Office ImplementationAudiocodes Audiocodes annd SBA in lync enviromentAudiocodes ESBC Technical training Audiocodes Basic CPE technical training

SERVICES MATRIX

Mbulelo Magadlela

Kaspersky Kaspersky Lab Data-Security SpecialistKaspersky KL 002.10. Kaspersky Endpoint Security and ManagementSophos Astaro Certified Administrator {ACA}Sophos Astaro Certified Engineer {ACE}BlueCoat Sales FoundationBlueCoat Security Analystics Platform-Sales AccreditationBlueCoat X-Series Sales TrainingBlueCoat Web SecurityBlueCoat Level 1 Technical Fundamentals Certified SEBlueCoat BlueCoat CacheFlowBlueCoat Sales FoundationsBlueCoat Cloud Servise - Web SecurityBlueCoat Security Analystics Platform - SE AccreditationBlueCoat SSL Visibility Appliance

Scotch Thomson

Kaspersky KL-002-10 Kaspersky Endpoint Security 10 for WindowsKaspersky KL 008.10. Kaspersky Endpoint Security 10 - EncryptionKaspersky KL 009.10. Kaspersky Endpoint Security 10 - Systems ManagementKaspersky KL 010.10. Kaspersky Endpoint Security 10 - Mobile Device ManagementKaspersky KL 302.10. Kaspersky Certified Systems Engineer Level 1Kaspersky Kaspersky Certified Systems Engineer Level 2

Richard Akerman

Kaspersky KL 002.10. Kaspersky Endpoint Security and ManagementSophos Astaro Certified Administrator {ACA}Sophos Astaro Certified Engineer {ACE}Palo Alto ACE

Daniel Modisapudi

Sonus Certified professional in SBC 1000/2000

SERVICES MATRIXJaco Malan

Symantec Symantec Netbackup STS Technical SpecialistSymantec Symantec Backup Exec STS Technical SpecialistSymantec Symantec Backup Exec SSE+ Pre-salesSymantec Symantec System Recovery 2013 SSE+ Pre-sales

Daniel Modisapudi

Microsoft MCPMicrosoft MCSE COMMUNICATIONMicrosoft Vertualization SPECIALISTMicrosoft MCSA Office 365

Rob Yates

Microsoft MCP Software Asset ManagementMicrosoft MCPS Volume LicensingMicrosoft AOS Licensing for Large Organizations

Gerald Meyer

Symantec Symantec SSE+ Pre-salesSymantec Symantec Backup Exec STS Technical SpecialistSymantec Symantec Netbackup SSE SalesSymantec Endpoint Protection SBE SSE+ Pre- Sales