serviceology research themes (working draft)
DESCRIPTION
This is a working draft of research themes for S3FIRE and serviceology.TRANSCRIPT
S3FIRE Research themes(working draft)
Yuriko Sawatani, JSTworking with T. Arai, T. Murakami, H. Tsubaki
Research Institute of Science and Technology for Society (RISTEX), Japan Science and Technology Agency (JST)
Research themes in Serviceology
Service visualization• SW eng• Informatics• Robotics
Receiver activities• Marketing• Behavior science• Kansei eng• Human modeling• Human
managementService provider environment• Human
resource• Education• Building• IT
infrastructure
Service value• Value eng• Knowledge eng• Macro/Micro economics
Provider activities• Design• System eng• OR/IE• Quality
management• Cost
management
Function realization• robotics• Requirement
eng
Organization science• Management
science• System eng• Social science
Value co-creation• consensus
building• Interaction
design
• Anthropology
• Behavior science
• Game theory
Service ReceiverServiceProvider
Contents
Channel
Social system modeling• Policy• Society• Culture
System Layer Micro-Meso-Macro
3
The first layer（ Micro) one to one person operation
The second layer（ Meso) n to n organization strategy collaborative behavior policy
The third layer（ Macro) g.n. social system policy making
System layer X Context dependency
404/13/2023 Japan Science and Technology/RISTEX
Micro view Macro viewSystem layer
low (structured)
Context dependencyhigh (ecology)
Service eng
Service marketing
PSS
Quality management
Design
Behavior science
OR/IE
Kansei eng
Human eng
Robotics
Social study
Business management
Law
Economics
Psychology
Business process
management
Consensus buildingHuman modeling
Human networkHuman management
Sustainability
Value co-creation
Service valueProvider
environment
Complex system
Organization science
Provider activitiesVisualization
Function realization
Receiver activities
Social system modeling
Service value
Service Science related disciplines
5
Business & Organization
People
Information
TechnologyBehavioral sciences and education, Game theory and mechanism design
Cognitive science and psychologyComplex adaptive systems theoryComputer supported cooperative workFinancial and value engineeringIndustrial engineering (IE) and systemsIndustrial and process automationKnowledge managementManagement of information systemsManagement of technology & innovationMarketing and customer knowledge
Computer science and AI/web services
Statistical control theory
System design and software architecture
Economics and law
Engineering economics and management, Supply chain management
Experience design, theatre and arts
Human resource management
Political Science
International Trade
Mathematics and non-linear dynamicsOperations management (OM)Operational research (OR)Organization theory and learningProject managementQueuing theorySimulation, modeling visualizationSociology and anthropologyStrategy and financeSystems dynamics theory and designTotal quality management, lean, six sigma
Software metrics and development
Ref: “Succeeding through service innovation” http://www.ifm.eng.cam.ac.uk/ssme/
Research themes X SSME related discipline
6
Business & Organization
People
Information
Technology
Ref: “Succeeding through service innovation” http://www.ifm.eng.cam.ac.uk/ssme/
Value co-creationService value Provider activities
Service visualization
Organization science
Service provider
environment
Receiver activities
Function realization
Environment