service status report · 2. charts and graphs: detailed views of service groups and sub groups and...

Service status report

June 2015

.

Medical, allied health and vocational rehabilitation

Data used in this report was extracted from the WorkCover WA database on 2 November 2015 and reflects scheme activities

that occurred prior to and including June 2015.

Service status report: Medical, allied health and vocational rehabilitation: June 2015

WorkCover WA

Service status report: Medical, allied health and vocational rehabilitation, June 2015

Perth, Western Australia: Western Australian Government.

Any queries or comments on this publication should be directed to:

Business Intelligence Services Branch

Legislation and Scheme Information

WorkCover WA

Email: [email protected]

Phone: (08) 9388 5555

Fax: (08) 9388 5550

© WorkCover WA, Government of Western Australia

This publication is available at the WorkCover WA website:

www.workcover.wa.gov.au

Published by the Western Australian Government

Publication date: 10 December 2015

.

Data source

There is no objection to this publication being copied in whole or part, provided there is due acknowledgement of any material

quoted from the publication.

The data used in the report is derived from data supplied by insurers and exempt employers in accordance with the Q1

specification, which can be found on WorkCover WA’s website at www.workcover.wa.gov.au.

WorkCover WA 2 Data as at 2 November 2015

mailto:[email protected]

mailto:[email protected]

http://www.workcover.wa.gov.au/






Table of contents

Page

Introduction 4

Section 1: Key indicators 5

Overview 5

1.1.1 - 1.1.3: All services 7

1.2.1 - 1.2.7: Medical services 8

1.3.1 - 1.3.4: Allied health services 11

1.4.1 - 1.4.4: Vocational rehabilitation services 13

1.5.1 - 1.5.4: Other services 15

Section 2: Charts and graphs 17




2.4.1 - 2.4.16: Other services 39

Section 3: Tables 46

3.1.1 - 3.1.7: All services 46




3.5.1 - 3.5.7: Other services 60

Section 4: Glossary 63

Disclaimer 64



Introduction

Background: WA workers' compensation scheme

Claim payments

Context for this report

WorkCover WA is the government agency responsible for overseeing the workers' compensation and injury management

system in Western Australia (WA). WA operates a privately underwritten workers’ compensation scheme. This means that

private insurance agencies are approved by WorkCover WA to provide workers’ compensation insurance to WA employers.

Additionally, WorkCover WA also exempts large employers who have the material and financial resources to cover their own

liabilities from any workplace injuries that may occur, from having to obtain workers' compensation insurance from an

approved insurer. Exempt employers are commonly referred to as self-insurers. Currently, there are eight approved insurers

and 26 self-insurers who manage claims within the WA workers’ compensation scheme.

The WA workers’ compensation scheme is a fixed benefits scheme. Injured workers are able to access entitlements to assist

with covering expenses for a work-related injury or disease. This includes medical, allied health, external vocational

rehabilitation and other health care services as part of injury management and return to work processes.

This report details all payments associated with medical, allied health, vocational rehabilitation and other related services

provided within the WA workers' compensation scheme. The report is produced biannually and includes indicators related to:

total and average payments associated with each service group

breakdown of medical, allied health and vocational rehabilitation service payment types.

Report structure

The report is presented in three parts:

1. Key indicators: a high-level overview which summarises long and short term trend changes.

2. Charts and graphs: detailed views of service groups and sub groups and illustrates quarterly trend development.

3. Data tables: details of annual and quarterly values are included for reference.

Service status report: Medical, allied health and vocational rehabilitation

During 2014/15, 22% of total payments were made

for medical, allied health and vocational rehabilitation

services, as shown in Figure 1.

To provide context for these payments, Figure 2

(below) shows the number of new claims received by

insurers each quarter. The overall trend shows that

the number of new claims has decreased, particularly

the last four quarters (-8.7% from 2014/15 Q1 to

2014/15 Q4).

0

2,000

4,000

6,000

8,000

10,000

12,000

Nu

mb

er

of

cla

ims

Figure 2: Number of claims by insurer received quarter

39%

28%

22%

11%

Income payments

Common law and lump sumpayments

Medical, allied health andvocational rehabilitationservice payments

Other payments

Figure 1: Breakdown of WA workers' compensation scheme payments in 2014/15



Total vocational rehabilitation service payments remained stable. The increase in service payments for placement activities

(13.5%) was mainly offset by decreases in work place activities (8.2%) and travel payments (2.4%) (page 32).

Vocational rehabilitation services

Notes for reader

Payments in this report are adjusted for inflation to allow for meaningful comparisons over time.

Some indicators are subject to further development as claims mature. For example, the figure for the most recent quarter

(June (Q4) 2014/15) of the average allied health service payment will only consolidate when additional service information is

collected from insurers.

Payments in this report are adjusted for inflation to allow for meaningful comparisons over time.

The average payment for vocational rehabilitation services slightly decreased (3.6%), mainly driven by the average case

management service payment (5.7%).

The vocational rehabilitation referral rates increased by 7.9%. The vocational rehabilitation referral rate was 12.3 referrals

per 100 finalised claims for the June (Q4) 2014/15 quarter (page 31).

Total payments for other services decreased by 16.2% for the reference period.

Total service payments for the supply of aids and appliances, orthotics decreased by 15.7% and pharmacy service

payments decreased by 23.7% (page 39). It should be noted that due to the small number of claims that utilise these

services, payments can fluctuate widely over quarters.

Other services (includes pharmacy and supply of aids and appliances)

Allied health services

Annual summary: June (Q4) 2011/12 to June (Q4) 2014/15

Medical services

Medical service payments decreased by 9.8% over the year. The largest decrease was for other medical services (-17.5%),

followed by medical procedures (-12.7%) and diagnostic imaging services (-12.6%) (page 17).

The average medical service payment remained stable.

Medical services accounted for over half of all service payments (51.8%) for June (Q4) 2014/15, similar to last year.

Total allied health service payments remained stable for the reference period.

There was a significant decrease in ambulance service payments (30.3%) (page 24). Ambulance services can fluctuate

widely from quarter to quarter as payments include Royal Flying Doctor services for rural/regional areas. Other service

payments which had a decrease include payments for psychology (17.9%), clinical psychology (6.8%), and physiotherapy

service payments (5.5%)

The average payment for allied health services remained stable.

From June (Q4) 2011/12 to June (Q4) 2014/15, the total number of services decreased by 5.6%, along with total service

payments which decreased by 6.6% (page 6).

Section 1: Key indicators

Overview

Four year summary: September (Q1) 2011/12 to June (Q4) 2014/15

Total service payments have slightly increased over time (Indicator 1.1.1). In relation to service types, medical and allied

health payments remained stable over time, vocational rehabilitation has increased, and other service payments have

decreased.

The number of services decreased by 3.6% from September (Q1) 2011/12 to June (Q4) 2014/15 (Indicator 1.1.2).



1.0.1 Key indicators - all medical, allied health and vocational rehabilitation services

% Trend^

All medical, allied health and vocational rehabilitation services (page 7)

Total service payments ($m) 40.7 -2.9 -6.6 ▼

Total services (number) 271,124 -2.0 -5.6 ▼

1.0.2 Key indicators - service type

% Trend^

Medical services (page 8-10)


Average payment per service ($) 241.1 -0.2 1.9 ■

Proportion of all service payments (%) 51.8 -3.6 -3.4 ■

Allied health services (page 11-12)

Total service payments ($m) 9.1 -1.1 -3.8 ■

Average payment per service ($) 95.1 -0.4 1.1 ■

Proportion of all service payments (%) 22.3 1.9 3.0 ■

Vocational rehabilitation services (page 13-14)

Total service payments ($m) 8.7 4.5 1.4 ■

Average payment per service ($) 127.3 2.0 -3.6 ■

Proportion of all service payments (%) 21.4 7.6 8.6 ▲

Other services (page 15-16)


Average payment per service ($) 92.4 0.3 -2.7 ■

Proportion of all service payments (%) 4.5 0.3 -10.2 ▼

* See Glossary for more information.

> +/- 5% change in year

^ Legend for trend:

Overview


Annual % change*

Current quarter

Quarterly %

change*

Current quarter

Quarterly %

change*

Annual % change*

Increasing Stable Decreasing



1.1.1 Total service payments by service quarter

1.1.2 Number of services by service quarter

1.1.3 Proportion of service payments for the June (Q4) 2014/15 quarter

Services $m

Medical 21.1

Allied Health 9.1

Vocational Rehabilitation 8.7

Other 1.8

Total 40.7

All medical, allied health and vocational rehabilitation services


Summary:

Indicator 1.1.1 shows total payments for medical, allied health, vocational rehabilitation and other services have gradually

increased over the past four years. The amounts peaked at $43.6 million in June (Q4) 2012/13 but have dropped to $40.7

million in the most recent quarter (June (Q4) 2014/15).

Medical services represent more than half (52%) of total service payments made in June (Q4) 2014/15. This is consistent

across service quarters for the past two years (Indicator 1.1.3).

Indicator 1.1.2 shows the number of services steadily increasing over time, reaching its peak of 299,309 in September (Q1)

2013/14 and fell to 271,124 (-9.4%) in the current quarter (June (Q4) 2014/15).

This section includes an overview of service utilisation in the WA workers' compensation scheme by examining payments

relating to all medical, allied health and vocational rehabilitation services. Payments are adjusted for inflation over time.

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

40.5 39.2 41.9 42.1 41.3 40.4 41.6 43.6 43.6 43.2 42.7 43.6 43.0 41.7 41.9 40.7

0

10

20

30

40

50$m

Medical52%

Allied Health22%

Vocational Rehabilitation

21%Other5%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

281,212 262,398 271,970 277,417 285,828 273,944 275,298 292,246 299,309 285,514 276,884 287,155 291,833 280,270 276,669 271,124

0

100,000

200,000

300,000

400,000



1.2.1 Total medical service payments by service quarter

1.2.2 Average medical service payment by service quarter

Medical services


Chart

Summary:

This section details payments relating to medical services only. Analysis of payments includes: total medical service

payments by service quarter, average payment and proportion of medical service payments as a proportion of all service

payments. Additionally, in Figures 1.2.5 to 1.2.7, medical service payments are classified into schedule and non-schedule

items to provide a more detailed analysis.

Indicator 1.2.1 shows the total medical service payments slowly growing over time, although these amounts are decreasing

over the last year.

Average medical service payments slowly increased over the past four years with the most recent quarter (June (Q4)

2014/15) at $241.10.

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

21.3 21.2 22.8 22.7 22.2 21.8 22.4 23.0 22.8 23.2 23.4 23.4 23.1 22.2 22.5 21.1

0

5

10

15

20

25

30

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

213.3 221.7 228.1 225.3 217.0 223.9 226.5 223.3 221.6 231.3 235.9 236.6 234.9 235.9 241.5 241.1

0

50

100

150

200

250

300$



●

1.2.3 Medical service payments as a proportion of all service payments by service quarter

1.2.4 Proportion of medical service payments for the June (Q4) 2014/15 quarter

Services $m

Medical non-schedule item 6.8

General practitioner services 4.8

Diagnostic imaging services 3.5

Anaesthetist services 2.8

Specialist services 1.1

Medical procedures 0.9

Other medical services^ 1.2

Total 21.2

^ Other medical services include dentistry, outpatient services, consultant psychiatrist services, Medicare reimbursements

and occupational and rehabilitation physician services.


Medical services

Summary:

Medical service payments as a proportion of all service payments remained stable over the past four years. In the most

recent quarter (June (Q4) 2014/15), medical service payments accounted for 51.8% of all service payments (Indicator

1.2.3).Indicator 1.2.4 shows that non-schedule items represent the largest proportion (32%) of medical payments for June (Q4)

2014/15, consistent with previous quarters.

Medical non-schedule item

32%General

practitioner services

23%

Diagnostic imaging services

17%

Anaesthetist services

13%

Specialist services

5%

Medical procedures

4%

Other medical services^

6%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

52.5 54.1 54.4 53.9 53.8 54.0 53.8 52.8 52.3 53.7 54.8 53.6 53.6 53.1 53.7 51.8

0

20

40

60

80%



●

●

●

1.2.5 Total medical service payments by service quarter

1.2.6 Average medical service payment by service quarter

1.2.7 Proportion of medical service payments by service quarter

.

The proportions of payments for medical schedule items in comparison to those with non-schedule items remained stable.

In June (Q4) 2014/15, the proportions were 67.5% and 32.5% respectively (Indicator 1.2.7).


Medical services: schedule and non-schedule items

Summary:

Both the total service payments for schedule and non-schedule medical items have been stable over time but decreased

over the last year (Indicator 1.2.5).

The average service payment for schedule items remained stable over time, while the average service payment for non-

schedule items varied slightly (Indicator 1.2.6).

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

Sched. 14.6 14.6 15.4 15.5 15.1 14.9 15.2 15.9 15.8 15.9 15.9 16.0 15.5 15.2 15.2 14.2

Non-sched. 6.7 6.6 7.4 7.3 7.1 6.9 7.2 7.1 7.0 7.3 7.5 7.4 7.5 7.0 7.3 6.8

0

5

10

15

20$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

Sched. 68.7 68.7 67.5 68.1 68.0 68.3 67.9 69.1 69.4 68.7 68.1 68.5 67.3 68.4 67.5 67.5

Non-sched. 31.3 31.3 32.5 31.9 32.0 31.7 32.1 30.9 30.6 31.3 31.9 31.5 32.7 31.6 32.5 32.5

0

20

40

60

80%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

Sched. 164.0 170.8 173.0 171.4 165.0 171.3 173.3 172.9 172.6 178.7 181.3 182.4 178.9 181.5 184.1 183.6

Non-sched. 629.4 638.6 675.4 685.3 656.3 661.4 647.4 640.7 621.1 655.7 657.8 668.7 659.1 673.9 685.7 688.9

0

200

400

600

800

$



1.3.1 Total allied health service payments by service quarter

1.3.2 Average allied health service payment by service quarter



Chart

Summary:

This section reports on allied health service payments and different service utilisation trends. Allied health includes

physiotherapy, exercise therapy, occupational therapy, ambulance services, clinical psychology and speech pathology

services (see page 52 for further breakdown of allied health service types).

Indicator 1.3.1 shows an overall increasing trend for the total allied health services payments over the past four years.

The average allied health service payment remained stable over time with the average at $95.10 for the most recent quarter

(June (Q4) 2014/15).

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

9.2 8.6 9.0 9.4 9.1 9.0 9.0 9.6 9.7 9.5 8.9 9.4 9.5 9.5 9.2 9.1

0

2

4

6

8

10

12

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

91.2 92.1 95.0 95.0 90.7 92.5 94.4 94.2 92.6 94.8 94.4 94.1 93.3 96.7 95.5 95.1

0

50

100

150

200

$



1.3.3 Allied health service payments as a proportion of all service payments by service quarter

1.3.4 Proportion of allied health service payments for the June (Q4) 2014/15 quarter

Services $m

Physiotherapy 3.7

Exercise therapy 2.4

Occupational therapy 1.1

Ambulance services 0.6

Clinical psychology 0.5

Psychology (other than clinical) 0.1

Other allied health services^ 0.5

Total 9.1

^ Other allied health services include chiropractic, massage, optometry, osteopathy, pain management programs and speech

pathology services.



Summary:

Allied health service payments as a proportion of all service payments remained stable over time (Indicator 1.3.3).

Physiotherapy services represent close to half (41%) of the total allied health service payments made in the most recent

quarter (June (Q4) 2014/15). Further details relating to trends in proportion of allied health service payments are contained

in Section 2 (see page 29).

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

22.6 21.8 21.6 22.2 22.1 22.3 21.7 22.0 22.3 22.0 20.8 21.7 22.0 22.8 21.9 22.3

0

10

20

30

40

%

Physiotherapy41% Exercise

therapy27%

Occupational therapy

12%Ambulance

services7%

Clinical psychology

6%

Psychology (other than clinical)

1%

Other allied health services^

6%



1.4.1 Total vocational rehabilitation service payments by service quarter

1.4.2 Average vocational rehabilitation service payment by service quarter


Chart

Summary:


This section provides a summary of costs relating to vocational rehabilitation services, including total cost per service quarter,

average service payment and vocational rehabilitation payments as a proportion of all medical, allied health and other service

payments.

Total vocational rehabilitation service payments increased over time, while the average payment slightly decreased over the

past four years.

The most recent quarters have seen total vocational rehabilitation service payments of around $8 million but increased

slightly to $8.7 million for this quarter (June (Q4) 2014/15) (Indicator 1.4.1).

The average vocational rehabilitation service payment decreased by 6.4% since the beginning of the time series

(September (Q1) 2011/12 to June (Q4) 2014/15) (Indicator 1.4.2).

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

7.4 6.9 7.4 7.4 7.5 7.2 7.8 8.5 8.5 8.0 8.1 8.6 8.5 8.1 8.3 8.7

0

2

4

6

8

10

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

136.0 143.0 145.8 145.3 134.2 134.3 140.3 141.1 132.8 137.0 135.8 132.1 122.2 122.6 124.7 127.3

0

50

100

150

200$



1.4.3 Vocational rehabilitation service payments as a proportion of all service payments by service quarter

1.4.4 Proportion of vocational rehabilitation service payments in the June (Q4) 2014/15 quarter

Services $m

Case management 3.8

Work place activities 0.8

Travel 1.5

Reports - general 1.1

Placement activities 0.7

Vocational assessment 0.2

Other vocational rehabilitation services^ 0.7

Total 8.7

.

^ Other vocational rehabilitation services include training and education, vocational counselling, ergonomic assessment, job

analysis and specialised retraining program assistance.

Summary:



As shown in Indicator 1.4.3, vocational rehabilitation payments as a proportion of total service payments increased over

time.

Case management, travel, reports and work place activities make up more than three quarters of all vocational rehabilitation

payments for June (Q4) 2014/15. This trend is consistent over the past four years.

Case management

43%

Work place activities

9%

Travel17%

Reports - general13%Placement

activities8%

Vocational assessment

2%

Other vocational

rehabilitation services^

8%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

18.3 17.5 17.8 17.6 18.1 17.8 18.7 19.6 19.5 18.6 18.9 19.7 19.7 19.5 19.9 21.4

0

10

20

30

40

%



●

●

1.5.1 Total other service payments by service quarter

1.5.2 Average other service payment by service quarter


Other services

Chart

Summary:

This section details “other” payments related to medical, allied health and vocational rehabilitation services. Other payments

include pharmaceutical supplies and aids and appliances (e.g. hearing aids, artificial limbs) to assist with injury management.

As illustrated in Indicator 1.5.1, total other service payments have declined by 30.3% from $2.6 million in September (Q1)

2011/12 to $1.8 million in June (Q4) 2014/15.

Indicator 1.5.2 illustrates that average payment for other services is steadily decreasing over time.

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

2.6 2.6 2.6 2.6 2.5 2.4 2.4 2.5 2.5 2.4 2.3 2.2 2.0 1.9 1.9 1.8

0

2

4

6

8

10

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

99.4 100.8 101.9 97.8 92.3 92.0 94.9 92.3 92.9 93.3 96.2 95.0 89.5 88.2 92.2 92.4

0

50

100

150

200$



●

●

1.5.3 Other service payments as a proportion of all service payments by service quarter

1.5.4 Proportion of other service payments for the June (Q4) 2014/15 quarter

Services $000's

Supply of aids and appliances, orthotics 944

Pharmacy 667

Reports (n.e.c.) 205

Home help services 24

Alternative therapies 6

Total 1,846

.


Other services

Summary:

Indicator 1.5.3 shows other service payments as a proportion of total medical, allied health and vocational rehabilitation

service payments decreased over time.

The supply of aids, appliances and orthotics and pharmaceuticals represent the majority (87.3%) of other service payments

for the June (Q4) 2014/15 quarter (Indicator 1.5.4).

Supply of aids and appliances, orthotics

51%

Pharmacy36%

Reports (n.e.c.)11%

Home help services

1%

Alternative therapies

0.3%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

6.5 6.6 6.3 6.2 6.1 5.8 5.8 5.7 5.8 5.6 5.4 5.1 4.7 4.6 4.5 4.5

0

10

20

30

40

%



Section 2: Charts and graphs

Medical services indicators

S2.1.1 Medical services indicators

% Trend^

Total service payments ($)

Medical non-schedule item 6,846,126 -6.3 -6.9 ▼

General practitioner services 4,779,024 -6.1 -10.1 ▼

Diagnostic imaging services 3,505,866 -4.7 -12.6 ▼

Anaesthetist services 2,802,626 -8.8 -9.2 ▼

Specialist services 1,142,334 -2.4 -7.8 ▼

Medical procedures 876,043 -7.9 -12.7 ▼

Other medical services^^ 1,109,577 -10.6 -17.5 ▼

Average payment per service ($)

Medical non-schedule item 688.9 0.5 3.0 ■

General practitioner services 104.7 0.4 2.6 ■

Diagnostic imaging services 385.6 1.5 2.5 ■

Anaesthetist services 410.3 -0.4 -3.0 ■

Specialist services 101.9 -0.3 0.8 ■

Medical procedures 612.2 6.8 4.4 ■

Other medical services^^ 343.7 -2.6 -4.3 ■

Proportion of medical service payments (%)

Medical non-schedule item 32.5 0.1 3.2 ■

General practitioner services 22.7 0.4 -0.3 ■

Diagnostic imaging services 16.6 1.8 -3.1 ■

Anaesthetist services 13.3 -2.5 0.7 ■

Specialist services 5.4 4.3 2.2 ■

Medical procedures 4.2 -1.6 -3.2 ■

Other medical services^^ 5.3 -4.4 -8.5 ▼

^ Legend for trend:

^^ Other medical services include dentistry, outpatient services, consultant psychiatrist services, Medicare reimbursements

and occupational and rehabilitation physician services.

* See glossary for more information.


Current quarter

Quarterly %

change*

Annual % change*




Medical services - Total service payments

2.1.2 Total Medical non-schedule item payments by service quarter

2.1.3 Total General practitioner service payments by service quarter

2.1.4 Total Diagnostic imaging service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

6.7 6.6 7.4 7.3 7.1 6.9 7.2 7.1 7.0 7.3 7.5 7.4 7.5 7.0 7.3 6.8

0

2

4

6

8

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

4.9 4.7 5.1 5.1 5.0 4.9 5.0 5.3 5.3 5.3 5.4 5.3 5.2 5.1 5.1 4.8

0

1

2

3

4

5

6

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

3.6 3.6 3.8 3.7 3.7 3.7 3.8 4.0 3.8 4.0 3.9 4.0 3.7 3.7 3.7 3.5

0

1

2

3

4

5

6

$m



Medical services - Total service payments Medical services - Total service payments

2.1.5 Total Anaesthetist service payments by service quarter

2.1.6 Total Specialist service payments by service quarter

2.1.7 Total Medical procedure payments by service quarter

2.1.8 Total Other medical service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

2.6 2.8 2.9 3.0 2.9 2.8 2.9 3.1 3.1 3.1 3.1 3.1 3.1 2.9 3.1 2.8

0

1

2

3

4$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.2 1.2 1.3 1.3 1.2 1.2 1.2 1.2 1.2 1.2 1.2 1.2 1.2 1.2 1.2 1.1

0

1

2

3$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.9 0.9 1.0 1.0 1.0 0.9 1.0 1.0 0.9 1.0 1.0 1.0 1.0 1.0 1.0 0.9

0

1

2

3$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.4 1.3 1.4 1.5 1.3 1.4 1.3 1.3 1.4 1.4 1.4 1.3 1.2 1.4 1.2 1.1

0

1

2

3$m



Medical services - Average service payment

2.1.9 Average payment per Medical non-schedule item by service quarter

2.1.10 Average payment per General practitioner service by service quarter

2.1.11 Average payment per Diagnostic imaging service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

629.4 638.6 675.4 685.3 656.3 661.4 647.4 640.7 621.1 655.7 657.8 668.7 659.1 673.9 685.7 688.9

0

300

600

900

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

91.7 94.0 96.5 95.2 92.6 94.7 96.2 97.2 97.5 99.5 103.3 102.1 101.2 102.3 104.3 104.7

0

200

400

600

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

334.1 354.4 352.4 342.9 333.1 351.3 362.5 359.0 355.7 370.0 375.9 376.3 365.2 374.8 379.7 385.6

0

200

400

600

$



Medical services - Average service payment Medical services - Average service payment

2.1.12 Average payment per Anaesthetist service by service quarter

2.1.13 Average payment per Specialist service by service quarter

2.1.14 Average payment per Medical procedure by service quarter

2.1.15 Average payment per Other medical service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

409.7 419.3 421.3 428.4 412.6 417.4 423.9 427.0 411.2 438.2 423.1 423.1 418.3 422.0 412.1 410.3

0

200

400

600$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

98.1 101.1 100.9 99.4 95.5 99.0 99.8 99.2 97.7 99.0 103.2 101.1 99.0 100.5 102.2 101.9

0

200

400

600$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

513.9 488.4 521.9 530.3 511.7 545.9 524.7 517.2 502.0 547.5 575.5 586.6 577.0 553.2 573.3 612.2

0

200

400

600

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

305.7 314.0 307.1 310.7 294.1 316.8 291.7 295.5 316.6 318.2 330.8 359.1 337.2 359.6 352.7 343.7

0

200

400

600$



Medical services - Proportion of medical service payments

2.1.16 Medical non-schedule item payments as a proportion of medical service payments by service quarter

2.1.17 General practitioner service payments as a proportion of medical service payments by service quarter

2.1.18 Diagnostic imaging service payments as a proportion of medical service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

31.3 31.3 32.5 31.9 32.0 31.7 32.1 30.9 30.6 31.3 31.9 31.5 32.7 31.6 32.5 32.5

0

10

20

30

40

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

22.9 22.3 22.2 22.3 22.6 22.4 22.5 23.2 23.4 22.8 23.2 22.8 22.5 22.9 22.6 22.7

0

10

20

30

40

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

16.9 17.2 16.7 16.5 16.5 16.9 17.1 17.3 16.9 17.2 16.5 17.2 16.1 16.8 16.3 16.6

0

10

20

30

40

%



Medical services - Proportion of medical service payments Medical services - Proportion of medical service payments

2.1.19 Anaesthetist service payments as a proportion of medical service payments by service quarter

2.1.20 Specialist service payments as a proportion of medical service payments by service quarter

2.1.21 Medical procedure payments as a proportion of medical service payments by service quarter

2.1.22 Other medical service payments as a proportion of medical service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

12.3 13.3 12.7 13.0 13.0 12.8 13.0 13.3 13.6 13.3 13.1 13.2 13.6 13.0 13.6 13.3

0

10

20

30

40%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

5.8 5.8 5.6 5.5 5.6 5.4 5.3 5.4 5.3 5.1 5.3 5.3 5.3 5.3 5.2 5.4

0

10

20

30

40%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

4.3 4.2 4.4 4.2 4.5 4.3 4.4 4.2 4.0 4.1 4.2 4.3 4.4 4.3 4.2 4.2

0

10

20

30

40%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

6.6 5.9 6.1 6.5 5.8 6.4 5.7 5.7 6.3 6.2 5.8 5.8 5.3 6.1 5.5 5.3

0

10

20

30

40%




Allied health services indicators

2.2.1 Allied health services indicators

% Trend^


Physiotherapy 3,781,634 -1.1 -5.5 ▼

Exercise therapy 2,594,949 1.8 0.8 ■

Occupational therapy 1,155,267 -3.5 3.9 ■

Ambulance services 402,761 -13.9 -30.3 ▼

Clinical psychology 481,019 -10.7 -6.8 ▼

Psychology (other than clinical) 83,103 -4.6 -17.9 ▼

Other allied health services^^ 577,621 12.4 4.6 ■


Physiotherapy 67.2 -0.4 2.2 ■

Exercise therapy 128.2 -1.0 -1.2 ■

Occupational therapy 118.4 -1.7 3.6 ■

Ambulance services 1,549.1 -12.6 -28.4 ▼

Clinical psychology 237.0 3.7 4.6 ■

Psychology (other than clinical) 226.4 -3.3 -2.2 ■

Other allied health services^^ 88.9 18.4 10.8 ▲

Physiotherapy 41.7 0.0 -1.7 ■

Exercise therapy 28.6 2.9 4.7 ■

Occupational therapy 12.7 -2.5 8.0 ▲

Ambulance services 4.4 -13.0 -27.5 ▼

Clinical psychology 5.3 -9.7 -3.1 ■

Psychology (other than clinical) 0.9 -3.5 -14.6 ▼

Other allied health services^^ 6.4 13.6 8.8 ▲


^ Legend for trend:

^^ Other allied health services include chiropractic, massage, optometry, osteopathy, pain management programs and

speech pathology services.

Proportion of allied health service payments (%)


Current quarter

Quarterly %

change*

Annual % change*




Allied health services - Total service payments

2.2.2 Total Physiotherapy service payments by service quarter

2.2.3 Total Exercise therapy service payments by service quarter

2.2.4 Total Occupational therapy service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

4.2 3.9 4.1 4.2 4.1 4.1 4.1 4.3 4.4 4.2 4.0 4.0 3.9 3.9 3.8 3.8

0

2

4

6

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

2.3 2.2 2.4 2.3 2.3 2.3 2.4 2.5 2.6 2.5 2.3 2.6 2.6 2.5 2.5 2.6

0

1

2

3

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.0 1.1 1.0 1.1 1.0 1.0 1.0 1.2 1.2 1.2 1.1 1.1 1.1 1.2 1.2 1.2

0

1

2

3

$m



Allied health services - Total service payments Allied health services - Total service payments

2.2.5 Total Ambulance services payments by service quarter

2.2.6 Total Clinical psychology service payments by service quarter

2.2.7 Total Psychology (other than clinical) service payments by service quarter

2.2.8 Total Other allied health service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.6 0.5 0.6 0.9 0.8 0.7 0.7 0.8 0.6 0.6 0.5 0.6 0.6 0.7 0.5 0.4

0.0

0.5

1.0

1.5

2.0$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.4 0.4 0.4 0.4 0.4 0.4 0.4 0.4 0.5 0.5 0.5 0.5 0.6 0.6 0.5 0.5

0.0

0.5

1.0

1.5

2.0$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1

0.0

0.5

1.0

1.5

2.0$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.5 0.4 0.4 0.4 0.4 0.3 0.3 0.4 0.4 0.4 0.4 0.6 0.6 0.6 0.5 0.6

0.0

0.5

1.0

1.5

2.0$m



Allied health services - Average service payment

2.2.9 Average payment per Physiotherapy service by service quarter

2.2.10 Average payment per Exercise therapy service by service quarter

2.2.11 Average payment per Occupational therapy service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

65 66 67 66 63 65 66 66 64 66 67 66 64 66 67 67

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

126 127 130 127 123 127 128 127 127 131 130 130 130 132 130 128

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

115 118 118 117 112 114 116 118 117 118 118 114 113 118 120 118

0

100

200

300

$



Allied health services - Average service payment Allied health services - Average service payment

2.2.12 Average payment per Ambulance services service by service quarter

2.2.13 Average payment per Clinical psychology service by service quarter

2.2.14 Average payment per Psychology (other than clinical) service by service quarter

2.2.15 Average payment per Other allied health service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

228 231 232 227 224 224 233 228 230 234 251 227 220 221 229 237

0

100

200

300$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

95 84 83 88 80 73 86 82 104 90 86 80 77 78 75 89

0

100

200

300$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

2,009 1,820 1,999 2,651 2,598 2,496 2,337 2,772 2,155 2,140 1,773 2,164 2,270 2,253 1,772 1,549

0

1,000

2,000

3,000$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

205 212 213 224 200 211 229 224 229 245 233 232 217 221 234 226

0

100

200

300$



Allied health services - Proportion of allied health service payments

2.2.16 Physiotherapy service payments as a proportion of allied health service payments by service quarter

2.2.17 Exercise therapy service payments as a proportion of allied health service payments by service quarter

2.2.18 Occupational therapy service payments as a proportion of allied health service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

46.3 46.1 45.0 45.1 45.5 45.5 45.2 44.6 44.8 44.1 44.7 42.4 41.5 41.0 41.7 41.7

0

20

40

60

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

25.4 25.4 27.1 24.9 25.3 26.1 26.7 26.1 26.4 26.8 26.2 27.3 27.1 26.3 27.8 28.6

0

10

20

30

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

11.1 12.3 11.0 11.3 11.3 10.9 11.2 12.3 12.1 12.3 12.5 11.8 12.0 12.4 13.0 12.7

0

10

20

30

%



Allied health services - Proportion of allied health service payments Allied health services - Proportion of allied health service payments

2.2.19 Ambulance services service payments as a proportion of allied health service payments by service quarter

2.2.20 Clinical psychology service payments as a proportion of allied health service payments by service quarter

2.2.21 Psychology (other than clinical) service payments as a proportion of allied health service payments by service quarter

2.2.22 Other allied health service payments as a proportion of allied health service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

6.4 5.6 7.0 9.2 8.3 8.2 7.7 7.9 6.3 6.6 5.3 6.1 6.5 7.7 5.1 4.4

0

10

20

30%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

3.9 4.4 4.6 4.2 4.5 4.3 4.3 4.4 4.9 5.2 5.7 5.5 5.9 5.9 5.9 5.3

0

10

20

30%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.3 1.2 1.1 1.1 1.1 1.5 1.3 1.1 0.9 1.0 1.0 1.1 1.0 0.9 0.9 0.9

0

10

20

30%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

5.6 4.9 4.2 4.2 4.0 3.5 3.8 3.7 4.6 4.0 4.7 5.9 6.1 5.9 5.6 6.4

0

10

20

30%



Vocational rehabilitation service referral indicators

2.3.1 Vocational rehabilitation service referral indicators

% Trend^

Vocational rehabilitation (VR) referral

Number of finalised claims with VR referral 1,084 9.3 -8.1 ▼

Number of finalised claims 8,792 4.2 -8.9 ▼

VR referral rates^^ 12.3 4.8 0.9 ■


^ Legend for trend:

^^ Number of VR referrals per 100 finalised claims.

VR referral rates by initial finalisation quarter

Number of claims (with VR referral) by return to work outcome in the June (Q4) 2014/15 quarter

Return to work outcomes Number of claims % of total

Maintained at work 126 12%

No return to work 489 45%

Returned to work 469 43%

Total 1,084


Current quarter


Current

quarter

Quarterly %

change*

Annual % change*

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

10.2 10.7 9.2 10.3 10.5 10.9 10.9 9.8 10.9 10.8 11.7 12.2 11.7 11.8 11.8 12.3

0.0

3.0

6.0

9.0

12.0

15.0

Maintained at work

12%

No return to work45%

Returned to work43%




Vocational rehabilitation services indicators

2.3.2 Vocational rehabilitation services indicators

% Trend^


Case management 3,784,163 2.9 1.7 ■

Work place activities 769,430 -3.6 -8.2 ▼

Travel 1,461,807 4.9 2.4 ■

Reports - general 1,124,504 8.7 0.6 ■

Placement activities 661,012 14.3 13.5 ▲

Vocational assessment 192,402 8.0 -2.2 ■

Other vocational rehabilitation services^^ 705,957 6.1 0.8 ■


Case management 103.3 1.3 -5.7 ▼

Work place activities 100.5 -0.7 -4.0 ■

Travel 204.0 0.2 -3.4 ■

Reports - general 148.5 2.4 0.3 ■

Placement activities 161.1 9.0 4.5 ■

Vocational assessment 400.8 13.6 -1.8 ■

Other vocational rehabilitation services^^ 149.2 -1.8 -4.9 ■

Proportion of vocational rehabilitation service payments (%)

Case management 43.5 -1.5 0.4 ■

Work place activities 8.8 -7.7 -9.4 ▼

Travel 16.8 0.4 1.0 ■

Reports - general 12.9 4.1 -0.7 ■

Placement activities 7.6 9.4 12.0 ▲

Vocational assessment 2.2 3.3 -3.5 ■

Other vocational rehabilitation services^^ 8.1 1.5 -0.6 ■


^ Legend for trend:

^^ Other vocational rehabilitation services include training and education, vocational counselling, ergonomic assessment, job

analysis and specialised retraining program assistance.



Current quarter

Quarterly %

change*

Annual % change*




Vocational rehabilitation services - Total service payments

2.3.3 Total Case management service payments by service quarter

2.3.4 Total Work place activities service payments by service quarter

2.3.5 Total Travel service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

3.1 3.0 3.2 3.2 3.2 3.2 3.6 3.9 3.8 3.6 3.6 3.7 3.7 3.6 3.7 3.8

0.0

1.0

2.0

3.0

4.0

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.0 0.8 0.9 0.9 0.9 0.7 0.8 0.8 0.9 0.8 0.8 0.8 0.8 0.8 0.8 0.8

0.0

0.5

1.0

1.5

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.1 0.9 1.1 1.1 1.2 1.1 1.1 1.4 1.4 1.3 1.3 1.4 1.4 1.3 1.4 1.5

0.0

0.5

1.0

1.5$m



Vocational rehabilitation services - Total service payments Vocational rehabilitation services - Total service payments

2.3.6 Total Reports - general service payments by service quarter

2.3.7 Total Placement activities service payments by service quarter

2.3.8 Total Vocational assessment service payments by service quarter

2.3.9 Total other vocation rehabilitation service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.9 0.9 0.9 0.9 1.0 1.0 1.0 1.1 1.1 1.1 1.1 1.1 1.1 1.1 1.0 1.1

0.0

0.5

1.0

1.5

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.6 0.6 0.6 0.6 0.6 0.5 0.5 0.6 0.6 0.6 0.5 0.6 0.6 0.5 0.6 0.7

0.0

0.5

1.0

1.5$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.3 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2

0.0

0.5

1.0

1.5$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.6 0.5 0.5 0.5 0.5 0.5 0.6 0.6 0.6 0.6 0.6 0.7 0.7 0.6 0.7 0.7

0.0

0.5

1.0

1.5$m



Vocational rehabilitation services - Average service payment

2.3.10 Average payment per Case management service by service quarter

2.3.11 Average payment per Work place activities service by service quarter

2.3.12 Average payment per Travel service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

112 118 119 119 108 113 121 120 113 116 114 110 100 100 102 103

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

108 119 127 121 111 103 104 105 102 104 107 105 97 99 101 100

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

193 201 213 219 211 208 213 222 209 213 213 211 202 201 204 204

0

100

200

300$



Vocational rehabilitation services - Average service payment Vocational rehabilitation services - Average service payment

2.3.13 Average payment per Reports - general service by service quarter

2.3.14 Average payment per Placement activities service by service quarter

2.3.15 Average payment per Vocational assessment (incl report) service by service quarter

2.3.16 Average payment per Other vocational rehabilitation service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

155 156 156 157 152 152 149 148 141 145 148 148 143 144 145 149

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

232 258 240 221 205 173 180 178 165 179 160 154 139 139 148 161

0

100

200

300$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

499 560 529 544 492 508 488 558 464 489 486 408 393 438 353 401

0

200

400

600$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

163 168 177 188 170 164 181 169 154 164 165 157 150 151 152 149

0

200

400

600$



Vocational rehabilitation services - Proportion of voc rehab service payments

2.3.17 Case management service payments as a proportion of voc rehab service payments by service quarter

2.3.18 Work place activities service payments as a proportion of voc rehab service payments by service quarter

2.3.19 Travel service payments as a proportion of voc rehab service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

42.0 43.4 43.4 43.9 43.1 45.1 46.3 45.3 44.4 44.9 44.3 43.3 43.7 43.8 44.2 43.5

0

20

40

60

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

13.0 12.0 12.4 12.0 11.7 10.4 9.7 9.3 10.3 9.5 9.5 9.8 9.9 9.5 9.6 8.8

0

10

20

30

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

14.3 13.3 14.4 14.5 15.8 15.2 14.6 15.9 16.0 15.7 16.1 16.6 16.5 16.5 16.7 16.8

0

5

10

15

20

%



Vocational rehabilitation services - Proportion of voc rehab service payments Vocational rehabilitation services - Proportion of voc rehab service payments

2.3.20 Reports - general service payments as a proportion of voc rehab service payments by service quarter

2.3.21 Placement activity service payments as a proportion of voc rehab service payments by service quarter

2.3.22 Vocational assessment service payments as a proportion of voc rehab service payments by service quarter

2.3.23 Other voc rehab service payments as a proportion of voc rehab service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

12.5 12.8 12.1 12.4 12.7 13.7 13.1 12.7 12.5 13.2 13.7 13.0 12.6 13.4 12.4 12.9

0

10

20

30

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

7.5 8.5 7.7 7.9 7.5 6.5 6.5 6.8 7.0 7.2 6.5 6.8 6.8 6.8 6.9 7.6

0

5

10

15%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

3.2 2.6 2.8 2.6 2.2 2.7 2.7 2.9 2.7 2.5 2.4 2.3 2.7 2.4 2.1 2.2

0

5

10

15%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

7.6 7.4 7.2 6.7 7.1 6.5 7.2 7.0 7.0 7.0 7.4 8.2 7.7 7.6 8.0 8.1

0

5

10

15%



Other services indicators

2.4.1 Other services indicators

% Trend^


Supply of aids and appliances, orthotics 943,793 5.4 -15.7 ▼

Pharmacy 667,258 -7.0 -23.7 ▼

Reports (n.e.c.) 205,044 -19.2 7.4 ▲

Home help services 23,678 -5.4 72.4 ▲

Alternative therapies 6,124 97.2 160.5 ▲


Supply of aids and appliances, orthotics 100.7 5.3 -5.9 ▼

Pharmacy 67.2 -2.0 -6.9 ▼

Reports (n.e.c.) 423.6 1.0 18.5 ▲

Home help services 241.6 -2.5 -27.9 ▼

Alternative therapies 74.7 -44.7 -71.4 ▼

Proportion of other service payments (%)

Supply of aids and appliances, orthotics 51.1 8.2 0.5 ■

Pharmacy 36.1 -4.5 -9.0 ▼

Reports (n.e.c.) 11.1 -17.0 28.1 ▲

Home help services 1.3 -2.9 105.6 ▲

Alternative therapies 0.3 102.5 210.7 ▲


^ Legend for trend:



Current quarter

Quarterly %

change*

Annual % change*




Other services - Total service payments

2.4.2 Total Supply of aids and appliances, orthotics service payments by service quarter

2.4.3 Total Pharmacy service payments by service quarter

2.4.4 Total Reports (n.e.c.) service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.3 1.2 1.2 1.2 1.1 1.1 1.0 1.1 1.0 1.0 1.0 0.9 0.8 0.8 0.7 0.7

0.0

1.0

2.0

3.0

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

1.2 1.2 1.3 1.2 1.2 1.1 1.1 1.2 1.2 1.2 1.1 1.1 1.0 0.9 0.9 0.9

0.0

1.0

2.0

3.0

$m

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.2 0.3 0.2 0.2 0.2 0.2 0.2 0.3 0.2

0.0

0.5

1.0

1.5

$m



Other services - Total service payments

2.4.5 Total Home help services service payments by service quarter

2.4.6 Total Alternative therapies service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

10,565 11,629 16,291 33,054 19,384 12,235 10,036 12,200 9,729 12,006 7,180 13,733 18,632 26,384 25,039 23,678

0

20,000

40,000

60,000

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

2,292 7,143 5,871 2,029 3,723 2,961 3,454 1,752 454 1,561 1,036 2,351 2,177 2,847 3,105 6,124

0

10,000

20,000

30,000

$



Other services - Average service payment

2.4.7 Average payment per Supply of aids and appliances, orthotics service by service quarter

2.4.8 Average payment per Pharmacy service by service quarter

2.4.9 Average payment per Reports (n.e.c.) service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

107 107 113 102 97 94 100 94 98 97 105 107 95 91 96 101

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

86 85 83 81 78 79 78 77 74 75 75 72 71 70 69 67

0

100

200

300

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

348 483 376 400 345 397 414 407 449 438 412 357 329 330 419 424

0

300

600

900

$



Other services - Average service payment

2.4.10 Average payment per Home help services service by service quarter

2.4.11 Average payment per Alternative therapies service by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

207 145 140 359 236 291 401 339 141 123 239 335 203 264 248 242

0

300

600

900

$

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

76 204 235 203 207 247 384 292 114 195 148 261 145 219 135 75

0

300

600

900

$



Other services - Proportion of other service payments

2.4.12 Supply of aids and appliances, orthotics service payments as a proportion of other service payments by service quarter

2.4.14 Reports (n.e.c.) service payments as a proportion of other service payments by service quarter


2.4.13 Pharmacy service payments as a proportion of other service payments by service quarter

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

46.4 47.0 48.7 47.4 48.0 46.1 47.1 46.9 48.6 48.5 49.0 50.9 49.2 47.3 47.3 51.1

0

20

40

60

80

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

47.4 45.2 43.8 43.7 43.8 44.8 43.5 42.6 40.9 41.3 41.1 39.7 40.2 40.3 37.9 36.1

0

20

40

60

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

5.7 7.1 6.6 7.5 7.3 8.5 8.8 9.9 10.0 9.6 9.5 8.7 9.6 10.9 13.4 11.1

0

20

40

60

%



Other services - Proportion of other service payments

2.4.15 Home help services service payments as a proportion of other service payments by service quarter

2.4.16 Alternative therapies service payments as a proportion of other service payments by service quarter


2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.4 0.4 0.6 1.3 0.8 0.5 0.4 0.5 0.4 0.5 0.3 0.6 0.9 1.4 1.3 1.3

0

1

2

3

4

5

%

2011/12Q1

2011/12Q2

2011/12Q3

2011/12Q4

2012/13Q1

2012/13Q2

2012/13Q3

2012/13Q4

2013/14Q1

2013/14Q2

2013/14Q3

2013/14Q4

2014/15Q1

2014/15Q2

2014/15Q3

2014/15Q4

0.1 0.3 0.2 0.1 0.1 0.1 0.1 0.1 0.0 0.1 0.0 0.1 0.1 0.1 0.2 0.3

0

1

2

%



3.1.1 Services (number)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied health 367,897 387,080 395,495 399,769 101,593 98,255 96,150 95,448

Medical 382,860 396,276 401,625 401,124 98,235 93,912 93,206 87,365

Other 102,986 105,197 104,824 100,705 22,778 21,938 20,562 19,968

Vocational rehabilitation 201,821 204,444 225,372 247,264 69,227 66,165 66,751 68,343

Grand Total 1,055,564 1,092,997 1,127,316 1,148,862 291,833 280,270 276,669 271,124

This indicator reports the number of services for each year/quarter of service.

3.1.2 Proportion of services (%)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied health 34.9 35.4 35.1 34.8 34.8 35.1 34.8 35.2

Medical 36.3 36.3 35.6 34.9 33.7 33.5 33.7 32.2

Other 9.8 9.6 9.3 8.8 7.8 7.8 7.4 7.4

Vocational rehabilitation 19.1 18.7 20.0 21.5 23.7 23.6 24.1 25.2

Grand Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

This indicator reports the proportion of services for each year/quarter of service.

3.1.3 Service payments ($m)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied health 34.9 36.1 36.8 37.6 9.5 9.5 9.2 9.1

Medical 85.6 88.0 89.4 92.8 23.1 22.2 22.5 21.1

Other 10.8 10.5 9.7 9.5 2.0 1.9 1.9 1.8


Grand Total 158.2 163.8 166.9 173.0 43.0 41.7 41.9 40.7

This indicator reports total service payments for each year/quarter of service.

3.1.4 Proportion of service payments (%)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied health 22.1 22.1 22.0 21.7 22.0 22.8 21.9 22.3

Medical 54.1 53.7 53.6 53.6 53.6 53.1 53.7 51.8

Other 6.8 6.4 5.8 5.5 4.7 4.6 4.5 4.5


Grand Total 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

This indicator reports proportion of service payments for each year/quarter of service.

Section 3: Tables

All services



All services3.1.5 Average service payment ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied health 95 93 93 94 93 97 95 95

Medical 224 222 223 231 235 236 241 241

Other 105 100 93 94 90 88 92 92

Vocational rehabilitation 133 142 138 134 122 123 125 127

Grand Total 150 150 148 151 148 149 151 150

This indicator reports average service payments for each year/quarter of service.

3.1.6 Average services per finalised lost-time claim (number)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 31 28 30 30 31 30 32 32

Medical 17 16 17 18 19 19 19 20

Other 8 7 7 7 8 8 8 9

Vocational Rehabilitation 59 51 52 51 51 53 54 55

Grand Total 52 48 52 54 57 57 60 63

This indicator reports the average number of services per claim, to date, by the year/quarter in which the claim was lodged with the insurer.

The data is subjected to changes as claims data matures.

3.1.7 Average service payments per finalised lost-time claim ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 3,029 2,699 2,808 2,800 2,920 2,886 2,991 3,078

Medical 4,160 3,843 4,137 4,183 4,520 4,548 4,724 4,981

Other 1,001 837 809 774 802 863 791 935

Vocational Rehabilitation 7,714 6,811 6,908 6,935 7,060 7,169 7,138 7,324

Grand Total 8,147 7,358 7,936 8,112 8,754 8,702 9,059 9,699

This indicator reports the average service payment per claim, to date, by the year/quarter in which the claim was finalised by the insurer.

Section 3: Tables



Medical services3.2.1 Services (number)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 382,860 396,276 401,625 401,124 98,235 93,912 93,206 87,365

Anaesthetist services 25,982 26,888 27,748 29,143 7,518 6,844 7,455 6,831

Consultant psychiatrist services 1,735 1,668 1,455 1,457 477 391 322 326

Dentistry 1,255 1,228 1,234 1,238 313 284 309 264

Diagnostic imaging services 40,761 42,748 43,168 42,517 10,165 9,930 9,687 9,092

General practitioner services 206,535 208,920 213,087 212,375 51,344 49,671 48,784 45,634

Medical non-schedule item 39,837 42,547 43,472 44,658 11,448 10,375 10,654 9,938

Medical procedures 7,154 7,315 7,406 6,955 1,776 1,723 1,659 1,431

Medicare reimbursements 116 208 190 260 73 51 60 45

Outpatient service (n.e.c.) 9,886 10,522 10,596 9,877 1,856 1,878 1,622 1,464

Physician, occ. & rehab physician services 4,307 4,207 4,145 4,075 915 1,164 1,204 1,129

Specialist services 45,292 50,025 49,124 48,569 12,350 11,601 11,450 11,211



2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Anaesthetist services 6.8 6.8 6.9 7.3 7.7 7.3 8.0 7.8

Consultant psychiatrist services 0.5 0.4 0.4 0.4 0.5 0.4 0.3 0.4

Dentistry 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3

Diagnostic imaging services 10.6 10.8 10.7 10.6 10.3 10.6 10.4 10.4

General practitioner services 53.9 52.7 53.1 52.9 52.3 52.9 52.3 52.2

Medical non-schedule item 10.4 10.7 10.8 11.1 11.7 11.0 11.4 11.4

Medical procedures 1.9 1.8 1.8 1.7 1.8 1.8 1.8 1.6

Medicare reimbursements 0.0 0.1 0.0 0.1 0.1 0.1 0.1 0.1

Outpatient service (n.e.c.) 2.6 2.7 2.6 2.5 1.9 2.0 1.7 1.7

Physician, occ. & rehab physician services 1.1 1.1 1.0 1.0 0.9 1.2 1.3 1.3

Specialist services 11.8 12.6 12.2 12.1 12.6 12.4 12.3 12.8


Section 3: Tables



Medical services Medical services3.2.3 Service payments ($m)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 85.6 88.0 89.4 92.8 23.1 22.2 22.5 21.1



Dentistry 1.5 1.3 1.3 1.3 0.3 0.4 0.3 0.3











2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0



Dentistry 1.8 1.4 1.4 1.4 1.5 1.7 1.3 1.3









This indicator reports proportion service of payments for each year/quarter of service.

Section 3: Tables



Medical services Medical services3.2.5 Average service payment ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 224 222 223 231 235 236 241 241

Anaesthetist services 424 420 420 424 418 422 412 410

Consultant psychiatrist services 265 253 259 278 242 247 255 263

Dentistry 1,232 1,031 1,036 1,051 1,105 1,308 941 1,017

Diagnostic imaging services 344 346 351 369 365 375 380 386

General practitioner services 95 94 95 101 101 102 104 105

Medical non-schedule item 683 657 651 651 659 674 686 689

Medical procedures 514 514 524 552 577 553 573 612

Medicare reimbursements 2,524 3,171 2,592 2,643 1,403 3,206 3,603 3,403

Outpatient service (n.e.c.) 236 235 230 249 274 284 278 285

Physician, occ. & rehab physician services 173 166 166 177 167 163 166 164

Specialist services 102 100 98 100 99 101 102 102

This indicator reports average service payment for each year/quarter of service.


2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 17 16 17 18 19 19 19 20

Anaesthetist services 5 5 5 5 5 5 5 5

Consultant psychiatrist services 10 9 9 9 8 7 6 9

Dentistry 4 5 6 4 5 4 4 5

Diagnostic imaging services 3 3 3 3 3 3 4 4

General practitioner services 10 9 10 10 10 10 11 11

Medical non-schedule item 5 5 5 5 5 5 5 6


Medicare reimbursements 1 1 1 1 1 1 1 1




This indicator reports the average number of services per claim, to date, by the year/quarter in which the claim was lodged with the insurer.


Section 3: Tables



Medical services Medical services3.2.7 Average service payment per finalised lost-time claim ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Medical 4,160 3,843 4,137 4,183 4,520 4,548 4,724 4,981

Anaesthetist services 2,136 2,043 2,036 2,042 2,045 2,073 2,133 2,210

Consultant psychiatrist services 2,849 2,531 2,410 2,212 2,165 1,952 1,598 2,349

Dentistry 7,213 7,540 6,301 4,685 6,794 3,968 4,254 8,151

Diagnostic imaging services 1,156 1,129 1,205 1,212 1,318 1,301 1,398 1,377

General practitioner services 942 889 920 947 994 1,025 1,057 1,103

Medical non-schedule item 3,751 3,495 3,397 3,319 3,349 3,476 3,591 3,689


Medicare reimbursements 3,674 3,757 3,914 3,767 3,989 3,235 3,849 4,389





Section 3: Tables



Allied health services3.3.1 Services (number)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 367,897 387,080 395,495 399,769 101,593 98,255 96,150 95,448

Ambulance services 1,120 1,196 1,157 1,107 270 324 264 260

Chiropractic 7,107 7,412 7,073 5,569 1,363 1,208 972 1,002

Clinical psychology 4,541 6,767 7,076 8,477 2,525 2,532 2,356 2,030

Complementary therapy 429 335 251 304 50 30 73 77

Counselling 901 633 550 615 138 116 120 121

Counselling psychology 388 514 672 812 231 227 185 241

Exercise therapy 60,446 72,735 75,983 77,534 19,744 18,916 19,670 20,235

Hydrotherapy 4,966 5,724 4,377 4,110 1,191 962 1,094 868

Massage 3,368 3,267 2,747 2,540 543 501 488 488

Occupational therapy 33,470 35,196 36,417 39,098 10,036 10,011 9,948 9,759

Optometry 88 75 80 82 13 13 13 18

Osteopathy 554 517 458 703 188 176 117 102

Other allied health services 97 117 170 4,658 3,511 3,765 3,537 3,323

Pain management program 28 7 7 12 2 5 3 4

Physiotherapy 245,297 249,716 255,567 251,671 61,058 58,898 56,691 56,298

Podiatry 786 795 797 872 266 188 234 245

Psychology (other than clinical) 4,263 2,013 2,098 1,593 454 372 372 367

Speech pathology 48 61 15 12 10 11 13 10



2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Ambulance services 0.3 0.3 0.3 0.3 0.3 0.3 0.3 0.3

Chiropractic 1.9 1.9 1.8 1.4 1.3 1.2 1.0 1.0

Clinical psychology 1.2 1.7 1.8 2.1 2.5 2.6 2.5 2.1

Complementary therapy 0.1 0.1 0.1 0.1 0.0 0.0 0.1 0.1

Counselling 0.2 0.2 0.1 0.2 0.1 0.1 0.1 0.1

Counselling psychology 0.1 0.1 0.2 0.2 0.2 0.2 0.2 0.3

Exercise therapy 16.4 18.8 19.2 19.4 19.4 19.3 20.5 21.2

Hydrotherapy 1.3 1.5 1.1 1.0 1.2 1.0 1.1 0.9

Massage 0.9 0.8 0.7 0.6 0.5 0.5 0.5 0.5

Occupational therapy 9.1 9.1 9.2 9.8 9.9 10.2 10.3 10.2

Optometry 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Osteopathy 0.2 0.1 0.1 0.2 0.2 0.2 0.1 0.1

Other allied health services 0.0 0.0 0.0 1.2 3.5 3.8 3.7 3.5

Pain management program 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Physiotherapy 66.7 64.5 64.6 63.0 60.1 59.9 59.0 59.0

Podiatry 0.2 0.2 0.2 0.2 0.3 0.2 0.2 0.3

Psychology (other than clinical) 1.2 0.5 0.5 0.4 0.4 0.4 0.4 0.4

Speech pathology 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0


Section 3: Tables



Allied health services Allied health services3.3.3 Service payments ($m)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 34.9 36.1 36.8 37.6 9.5 9.5 9.2 9.1


Chiropractic 0.4 0.4 0.4 0.3 0.1 0.1 0.1 0.1



Counselling 0.2 0.1 0.1 0.1 0.0 0.0 0.0 0.0



Hydrotherapy 0.1 0.1 0.1 0.1 0.0 0.0 0.0 0.0

Massage 0.3 0.3 0.2 0.2 0.0 0.0 0.0 0.0


Optometry 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Osteopathy 0.0 0.0 0.0 0.1 0.0 0.0 0.0 0.0



Physiotherapy 16.6 16.5 16.6 16.5 3.9 3.9 3.8 3.8

Podiatry 0.2 0.2 0.1 0.2 0.0 0.0 0.0 0.0





2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0


Chiropractic 1.2 1.1 1.1 0.8 0.8 0.7 0.6 0.6



Counselling 0.6 0.3 0.3 0.4 0.3 0.3 0.3 0.3



Hydrotherapy 0.3 0.4 0.3 0.3 0.3 0.3 0.3 0.2

Massage 0.8 0.7 0.6 0.6 0.5 0.4 0.4 0.4


Optometry 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1

Osteopathy 0.1 0.1 0.1 0.1 0.1 0.1 0.1 0.1



Physiotherapy 47.4 45.6 45.2 44.0 41.5 41.0 41.7 41.7

Podiatry 0.5 0.5 0.4 0.4 0.5 0.3 0.5 0.4




Section 3: Tables



Allied health services Allied health services3.3.5 Average service payment ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 95 93 93 94 93 97 95 95

Ambulance services 2,294 2,138 2,546 2,062 2,270 2,253 1,772 1,549

Chiropractic 57 54 55 54 54 55 56 55

Clinical psychology 238 230 227 235 220 221 229 237

Complementary therapy 910 1,168 490 655 484 140 148 1,136

Counselling 222 198 198 218 188 210 196 192


Exercise therapy 130 128 126 129 130 132 130 128

Hydrotherapy 18 23 27 31 27 25 23 26

Massage 79 79 85 84 85 84 83 81

Occupational therapy 122 117 115 117 113 118 120 118

Optometry 457 464 556 365 398 464 547 361

Osteopathy 78 82 79 77 60 65 68 50

Other allied health services 946 253 223 82 73 79 72 71

Pain management program 355 949 759 409 1,949 1,315 930 1,388

Physiotherapy 67 66 65 66 64 66 67 67

Podiatry 222 213 162 187 185 158 197 154

Psychology (other than clinical) 228 213 216 234 217 221 234 226




2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 31 28 30 30 31 30 32 32

Ambulance services 1 1 1 1 1 1 1 1

Chiropractic 16 14 16 13 15 12 15 14

Clinical psychology 11 9 11 9 9 10 10 12

Complementary therapy 3 3 3 2 1 1 4 2

Counselling 6 6 6 5 4 4 3 4


Exercise therapy 18 19 19 20 20 19 21 20

Hydrotherapy 9 11 10 8 8 8 8 8

Massage 11 12 12 10 14 8 14 10

Occupational therapy 14 13 12 12 13 13 14 14

Optometry 2 1 1 1 2 1 1 1

Osteopathy 10 12 8 7 4 5 8 7


Pain management program 2 3 1 1 1 2 2 2

Physiotherapy 26 24 25 25 26 25 26 26

Podiatry 3 3 4 3 3 3 4 3

Psychology (other than clinical) 8 10 9 8 7 6 7 9


This indicator reports the average number of services per claim, to date, by the year/quarter in which the claim was finalised by the insurer.

Section 3: Tables



Allied health services Allied health services3.3.7 Average service payment per finalised lost-time claim ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Allied Health 3,029 2,699 2,808 2,800 2,920 2,886 2,991 3,078

Ambulance services 2,540 2,347 2,549 2,481 2,437 3,489 2,268 3,015

Chiropractic 942 815 915 739 860 649 802 817

Clinical psychology 2,858 2,274 2,615 2,163 2,083 2,306 2,375 2,767

Complementary therapy 2,570 2,116 2,681 1,877 1,854 1,617 890 533

Counselling 1,216 1,357 1,233 1,161 904 948 757 827

Counselling psychology 1,131 934 1,163 1,008 908 917 1,114 1,095

Exercise therapy 2,454 2,460 2,506 2,573 2,602 2,499 2,696 2,554

Hydrotherapy 202 219 204 183 244 193 216 212

Massage 954 996 996 874 953 754 1,078 744

Occupational therapy 1,791 1,612 1,438 1,445 1,559 1,472 1,724 1,596

Optometry 531 776 618 620 738 443 791 278

Osteopathy 763 954 672 560 349 266 722 529


Pain management program 791 1,442 648 383 265 326 2,200 2,552

Physiotherapy 1,857 1,645 1,668 1,671 1,739 1,660 1,706 1,752

Podiatry 631 709 694 620 564 621 586 549

Psychology (other than clinical) 1,989 2,230 1,948 1,751 1,738 1,391 1,612 2,225

Speech pathology 3,481 671 1,956 908 251 1,297 - 678


Section 3: Tables



Vocational rehabilitation services3.4.1 Services (number)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Vocational rehabilitation services 201,821 204,444 225,372 247,264 69,227 66,165 66,751 68,343

Aids & appliances 183 217 285 124 27 23 13 10

Aids & appliances assessment 88 57 72 89 42 23 23 22

Case management 101,665 107,509 120,518 129,709 37,080 35,667 36,087 36,632

Ergonomic assessment 307 349 297 405 95 73 98 88

Functional capacity assessment 131 116 99 61 24 21 36 40

Job demands assessment 87 39 62 62 17 11 18 12

Medical costs 8,340 7,142 7,585 10,018 2,952 2,813 3,082 3,120

Placement activities 8,431 9,695 11,534 13,934 4,171 3,945 3,913 4,103

Purchase of aids & appliances 194 260 114 170 29 37 36 62

Reports 23,090 23,248 26,845 29,929 7,483 7,546 7,132 7,572

Retraining criteria assistance 13 32 11 12 1 1 1 5

Service n.e.c. 3 13 4 72 8 1 1 2

Specialised retrain. program assistance 1 14 10 2 - 2 4 -

Support Counselling 728 559 575 1,098 234 197 225 350

Training & education 961 790 731 619 180 131 155 200

Travel 18,450 19,931 22,291 25,354 6,913 6,657 6,847 7,166

Vocational assessment 1,473 1,541 1,598 1,790 587 437 505 480

Vocational counselling 555 479 400 497 115 134 146 103

Work place activities 34,911 30,377 30,016 31,160 8,655 7,811 7,885 7,658

Worksite assessment 2,210 2,076 2,325 2,159 614 635 544 718



2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Vocational rehabilitation services 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Aids & appliances 0.1 0.1 0.1 0.1 0.0 0.0 0.0 0.0

Aids & appliances assessment 0.0 0.0 0.0 0.0 0.1 0.0 0.0 0.0

Case management 50.4 52.6 53.5 52.5 53.6 53.9 54.1 53.6

Ergonomic assessment 0.2 0.2 0.1 0.2 0.1 0.1 0.1 0.1

Functional capacity assessment 0.1 0.1 0.0 0.0 0.0 0.0 0.1 0.1

Job demands assessment 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Medical costs 4.1 3.5 3.4 4.1 4.3 4.3 4.6 4.6

Placement activities 4.2 4.7 5.1 5.6 6.0 6.0 5.9 6.0

Purchase of aids & appliances 0.1 0.1 0.1 0.1 0.0 0.1 0.1 0.1

Reports 11.4 11.4 11.9 12.1 10.8 11.4 10.7 11.1

Retraining criteria assistance 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Service n.e.c. 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Specialised retrain. program assistance 0.0 0.0 0.0 0.0 - 0.0 0.0 -

Support Counselling 0.4 0.3 0.3 0.4 0.3 0.3 0.3 0.5

Training & education 0.5 0.4 0.3 0.3 0.3 0.2 0.2 0.3

Travel 9.1 9.7 9.9 10.3 10.0 10.1 10.3 10.5

Vocational assessment 0.7 0.8 0.7 0.7 0.8 0.7 0.8 0.7

Vocational counselling 0.3 0.2 0.2 0.2 0.2 0.2 0.2 0.2

Work place activities 17.3 14.9 13.3 12.6 12.5 11.8 11.8 11.2

Worksite assessment 1.1 1.0 1.0 0.9 0.9 1.0 0.8 1.1


Section 3: Tables



Vocational rehabilitation services Vocational rehabilitation services3.4.3 Service payments ($m)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4


Aids & appliances 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0


Case management 11.4 12.6 13.9 14.7 3.7 3.6 3.7 3.8




Medical costs 0.7 0.7 0.8 1.1 0.3 0.3 0.3 0.3



Reports - general 3.5 3.6 4.0 4.4 1.1 1.1 1.0 1.1


Service n.e.c. 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0




Travel 3.6 4.1 4.8 5.4 1.4 1.3 1.4 1.5







2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4


Aids & appliances 0.1 0.1 0.1 0.1 0.1 0.1 0.0 0.0


Case management 42.3 43.2 45.0 44.2 43.7 43.8 44.2 43.5




Medical costs 2.8 2.3 2.6 3.2 3.6 3.6 3.9 3.8



Reports - general 12.9 12.4 13.0 13.1 12.6 13.4 12.4 12.9


Service n.e.c. 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0




Travel 13.4 14.1 15.4 16.1 16.5 16.5 16.7 16.8






Section 3: Tables



Vocational rehabilitation services Vocational rehabilitation services3.4.5 Average service payment ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Vocational rehabilitation services 133 142 138 134 122 123 125 127

Aids & appliances 135 118 94 141 255 266 212 147


Case management 112 117 116 113 100 100 102 103




Medical costs 90 93 106 107 104 103 105 105

Placement activities 203 237 184 164 139 139 148 161


Reports - general 150 156 150 145 143 144 145 149

Retraining criteria assistance 464 286 427 314 20 1,815 350 352

Service n.e.c. -218 94 1,067 211 155 -3,012 32 369

Specialised retrain. program assistance 522 471 675 348 - 95 521 -

Support Counselling 166 183 192 181 164 174 174 155


Travel 196 206 214 211 202 201 204 204

Vocational assessment 459 530 513 460 393 438 353 401


Work place activities 110 118 106 104 97 99 101 100

Worksite assessment 288 284 255 263 251 258 264 261



2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Vocational rehabilitation services 59 51 52 51 51 53 54 55

Aids & appliances 2 2 2 2 2 2 2 2


Case management 30 27 28 27 27 29 28 30




Medical costs 6 5 5 4 5 4 5 4

Placement activities 8 7 7 7 7 9 9 8


Reports - general 7 7 7 7 7 7 7 7

Retraining criteria assistance 1 1 3 1 1 2 - 1

Service n.e.c. 1 0 2 1 2 3 6 4

Specialised retrain. program assistance 1 2 2 1 - 1 1 1



Travel 6 5 5 5 6 6 6 6



Work place activities 13 12 11 10 10 9 10 10



Section 3: Tables



Vocational rehabilitation services Vocational rehabilitation services3.4.7 Average service payment per finalised lost-time claim ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Vocational rehabilitation services 7,699 6,805 6,903 6,931 7,059 7,168 7,136 7,322

Aids & appliances 283 201 232 214 141 204 295 245


Case management 3,271 3,028 3,055 3,112 3,167 3,218 3,106 3,310


Functional capacity assessment 945 916 831 905 1,103 755 738 756


Medical costs 496 475 448 445 462 463 465 485

Placement activities 1,582 1,492 1,419 1,330 1,265 1,372 1,417 1,308


Reports - general 1,103 1,030 1,021 1,002 1,013 1,033 1,023 1,028

Retraining criteria assistance 339 556 938 500 185 1,189 - 301

Service n.e.c. 878 3,678 1,786 563 1,343 2,587 673 919

Specialised retrain. program assistance 889 1,362 775 672 - 1,125 540 1,250


Training & education 798 765 825 886 748 1,005 990 742

Travel 1,043 979 1,032 1,120 1,192 1,212 1,186 1,234



Work place activities 1,471 1,270 1,271 1,119 1,099 1,039 1,100 1,048



Section 3: Tables



Other services3.5.1 Services (number)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 102,986 105,197 104,824 100,705 22,778 21,938 20,562 19,968

Alternative therapies 84 100 45 28 15 13 23 82

Home help services 162 339 185 238 92 100 101 98

Pharmacy 57,525 56,545 54,753 52,239 11,483 11,122 10,473 9,933

Reports (n.e.c.) 1,526 1,779 2,141 2,171 592 640 605 484

Supply of aids and appliances, orthotics 43,689 46,434 47,700 46,029 10,596 10,063 9,360 9,371



2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0

Alternative therapies 0.1 0.1 0.0 0.0 0.1 0.1 0.1 0.4

Home help services 0.2 0.3 0.2 0.2 0.4 0.5 0.5 0.5

Pharmacy 55.9 53.8 52.2 51.9 50.4 50.7 50.9 49.7

Reports (n.e.c.) 1.5 1.7 2.0 2.2 2.6 2.9 2.9 2.4

Supply of aids and appliances, orthotics 42.4 44.1 45.5 45.7 46.5 45.9 45.5 46.9


Section 3: Tables



Other services Other services3.5.3 Service payments ($m)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 10.8 10.5 9.7 9.5 2.0 1.9 1.9 1.8



Pharmacy 5.1 4.7 4.3 3.9 0.8 0.8 0.7 0.7

Reports (n.e.c.) 0.6 0.7 0.8 0.9 0.2 0.2 0.3 0.2




2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 100.0 100.0 100.0 100.0 100.0 100.0 100.0 100.0



Pharmacy 47.4 45.0 43.7 40.8 40.2 40.3 37.9 36.1

Reports (n.e.c.) 5.7 6.8 8.6 9.5 9.6 10.9 13.4 11.1



Section 3: Tables



Other services3.5.5 Average service payment ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 105 100 93 94 90 88 92 92



Pharmacy 89 84 78 74 71 70 69 67

Reports (n.e.c.) 405 399 391 415 329 330 419 424

Supply of aids and appliances, orthotics 114 107 96 101 95 91 96 101



2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 8 7 7 7 8 8 8 9



Pharmacy 7 6 6 6 6 7 7 7

Reports (n.e.c.) 2 2 2 2 2 2 2 2




3.5.7 Average service payment per finalised lost-time claim ($)

2010/11 2011/12 2012/13 2013/14

2014/15 Q1 2014/15 Q2 2014/15 Q3 2014/15 Q4

Other 913 943 793 792 742 785 721 803


Home help services 3,851 2,991 2,600 817 1,461 2,436 1,083 1,669

Pharmacy 686 719 580 593 544 584 521 570

Reports (n.e.c.) 1,301 1,060 887 703 557 678 590 554




Section 3: Tables



Section 4: Glossary

TERM DEFINITION / EXPLANATION OF TERM

Average payment

per service

The total cost of payments divided by the number of services incurred during a service quarter/year (see

definition for service quarter/year below).

Allied health

service payments

Payments made under Clause 17(1) and (3) of Schedule 1 of the Workers' Compensation and Injury

Management Act 1981. Payments are adjusted to allow for meaningful comparison over time. Service

payments in this category include:

physiotherapy

ambulance

psychology.

Medical service

payments

Payments made under Clause 17(1), (3) and (5) of Schedule 1 of the Workers' Compensation and Injury

Management Act 1981 . These payments are made to Medical/General Practitioners who treat the injured

worker. It includes consultation and treatment expenses. It also refers to total payments made to

Specialists to whom the Medical/General Practitioner refers the injured worker. It includes consultation

and treatment expenses rendered by Specialists. Payments are adjusted for inflation to allow for

meaningful comparisons over time. For further information, see the Q1 insurer/self-insurer data

specification on the WorkCover WA website: www.workcover.wa.gov.au.

Non-schedule

items

Procedures which are not included in the schedule of medical items for which WorkCover WA sets

prescribed fees.

Other service

payments

Payments made under Clause 17(1), (3), (4), (5) and (6) of Schedule 1 of the Workers' Compensation

and Injury Management Act 1981 . Payments are adjusted to allow for meaningful comparison over time.

Service payments in this category include:

pharmacy

supply of aids and appliances.

Percentage change

from previous

reference period

The relative change between the current reference period in comparison to the previous reference period

(i.e. [current - previous] / previous value * 100).

For example, if the average payment for a current quarter is $141 million and $138 million for a previous

quarter, then:

[141 - 138] / 138 * 100 = +2.2%.

Schedule items Medical procedures and the associated fee payable.

Service payment The financial year or quarter the service was provided as part of injury management for the injured

worker. Payments are adjusted for inflation to allow for meaningful comparisons over time.

Service year/

period/quarter

The year, period or quarter when services were provided as part of the injury management for a worker's

compensation claim, irrespective of when the injury occurred or when the payment was made.

Vocational

rehabilitation

service payments

Payments made under Clause 17(1a) of Schedule 1 of the Workers' Compensation and Injury

Management Act 1981. These payments are in relation to the progressive and co-ordinated use of

measures for counselling, occupational and vocational training and retraining, work assessments and the

use of aids, appliances, services or other means to facilitate the restoration of those workers to their

fullest capacity for gainful employment for which they are capable. Payments are adjusted for inflation to

allow for meaningful comparisons over time.



1 Due to the dynamic nature of workers’ compensation claims, the interpretation of data contained within

this report (the data) must be undertaken with some caution. Data users are cautioned to consider

carefully the provisional nature of the data before using it for decisions that concern personal or public

safety or the conduct of business that involves substantial monetary or operational consequences.

2 The accuracy or reliability of the data is not guaranteed or warranted in any way. WorkCover WA has

made a reasonable effort to ensure that the data is up-to-date, accurate, complete, and comprehensive at

the time of disclosure. This data reflects data reported to this agency by insurers for the reporting periods

indicated. Data users are responsible for ensuring by independent verification its accuracy, currency or

completeness.

3 Neither WorkCover WA, or its agencies or representatives are responsible for data that is misinterpreted

or altered in any way. Derived conclusions and analysis generated from this data are not to be considered

attributable to WorkCover WA.

4 This data is provided as is and in no event shall WorkCover WA, its agencies or representatives be liable

for any damages, including, without limitation, damages resulting from lost data or lost profits or revenue,

the costs of recovering such data, the costs of substitute data, claims by third parties or for other similar

costs, or any special, incidental, punitive or consequential damages, arising out of the use of the data.

5 Information concerning the accuracy and appropriate uses of the data or concerning other workers’

compensation data may be obtained by contacting WorkCover WA.

Disclaimer


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