Employee Residence Visa Transfer to DMCC Issue Date: 05/09/2017 Version 1.0 Service Request Manual

Service Request Manual

Employment Services – Request to Transfer an Employee to DMCC.

Purpose

This document is designed to define and illustrate the online process related to ‘Request to

transfer an employee to DMCC’. This document will brief you on how to apply for this service

request and what to expect at the different stages in terms of the online interface, the

notification emails and text messages as well as the expected output.

Relevant Documents

The Request for ‘Transfer an Employee to DMCC’ operates in conjunction with, but not limited

to the below stated policies and guidelines:

Employee Visa Transfer Application Guidelines;

DMCC Company Regulations;

Free Zone Rules & Regulations and

GDFRA Rules and Regulations.

Applicability

This document will be applicable to all DMCC member companies with active license who are

applying for employee residence visa transfer from other Free Zones to DMCC.

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Important Notes

A valid Establishment Card is mandatory to proceed with the visa transfer.

The applicant’s passport must be valid for 6 months.

The residence visa should be valid for 3 months.

The applicant’s dependents will not be affected with the transfer.

The transfer form should be valid at the stamping stage.

The original Emirates ID is mandatory to be submitted at the stamping stage; if lost, the

applicant must submit a police report.

A valid health insurance under the DMCC company sponsorship / coverage issued through

a local insurance company must be provided.

All the designations must be supported with relevant educational qualifications, attested

by the Ministry of Foreign Affairs in Dubai.

The residence visa transfer is applicable only between Dubai Free Zones.

The transfer form will be issued with 2 months validity through DMCC authority.

Emirates ID registration and medical fitness request typing services are also provided by

DMCC (optional).

In case the Emirates ID registration typing service is not selected initially at the service

request creation, the company has the option to create a separate SR through ‘Employee

Services – Employee Residence Permit – Emirates ID Typing’.

In case the medical fitness request service is not initially selected at the service request

creation, the company has the option to create a separate SR through ‘Employee Services

– Employee Residence Permit – Medical Fitness Request Typing’.

Candidates who are new to UAE and are doing first time registration, need to visit Emirates

ID service point at preventive medical centers to capture biometrics. They need to carry

their original passport and a copy of the Emirates ID registration form and ensure to get

the Emirates ID registration form stamped.

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1. Complete the application form to apply for ‘Employment Services - Visa services – Transfers – ‘Transfer an employee to DMCC’ on the DMCC portal.

2. Insert the company’s valid license number.

3. To apply for DMCC Emirates ID typing, please tick the ‘Apply for Emirates ID Typing Request’ box. (Optional and for an additional fee. Refer to the Schedule of Charges)

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4. To apply for DMCC Medical Fitness request, please select the type of medical service request. Please note that the medical fitness test type once selected, cannot be changed or upgraded. (Optional and for an additional fee. Refer to the Schedule of Charges)

5. Fill in the ‘Employee Passport Details’. Kindly ensure that all details are accurate and matches the passport.

6. Fill in the ‘Employee E-Signature Details’. Please ensure to enter the employee’s valid email address and mobile number.

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7. Fill in the ‘Employee Job Details’ and ‘Additional Job Details’. Please ensure that all the information is correct and accurate to avoid any delay in the process. You may refer to the orange help button for guidance.

8. Mention any special terms and conditions regarding the non-competition restriction & code of conduct. (Optional)

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9. Fill in the ‘Employee Address Details’ mentioning the address details inside the UAE and in home country.

10. Fill in the ‘Employee Existing Visa Details’. Kindly ensure that all details are accurate to avoid any delay in the process. Fill in the portal user details and mobile number to receive status notifications from DMCC in the ‘Correspondence Details’.

11. Please tick the disclaimer after reading the content carefully. Then, click ‘Save’ to receive the service request number.

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12. Take a note of the service request number for future follow-ups and company records.

13. Click the ‘Download/Upload/Review Doc’ button to upload the required documents under the

‘SR Documents’ section. Please ensure to upload the documents in the exact size and format as mentioned in the instructions.

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14. After uploading the documents, click ‘Submit’ and proceed with the payment.

15. Check the price details and click ‘Confirm’.

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16. Receive an email notification from DMCC confirming that the application is submitted.

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17. The HR Signatory of the company receives an email notification with the relevant

employment documentation to electronically sign them

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18. Once the HR signatory has completed the e-signing, the employee receives a notification to

e-sign the same employment documentation.

Employee,

ABC DMCC

ABC DMCC

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19. Once both parties have signed the documents, the step status will be updated as ‘Closed’.

20. Receive an email notification confirming the issuance of the transfer form.

21. Receive the below email notification if the Emirates ID typing service from DMCC was selected.

Employee

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22. Receive the below email notification if the medical fitness test request from DMCC was selected.

23. Receive the below notification once the Emirates ID registration form typing is done.

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24. Then, receive a notification to update the applicant’s health insurance details.

25. Under the service request ‘SR Documents’, click ‘View E-Document’ to view the Emirates ID

registration form and medical request form. Print a copy of the medical request form and approach the designated medical centre to complete your medical test.

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Sample of the Medical Fitness Request:

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Sample of the Emirates ID Registration Form:

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26. Upon receipt of the medical test results document, upload it in the same service request ‘SR Documents’ under ‘Medical Fitness Certificate’. Click ‘Upload’ to upload the health insurance card & medical fitness certificate.

27. Receive an email notification confirming the submission to the Immigration Department

(GDRFA).

28. Receive a notification confirming the approval of the application from the Immigration

Department (GDRFA).

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29. Please refer to the ‘Delivery Airway Bill Number’ on the service request to track the delivery of the passport.

30. You can check the status of your application at any stage on the DMCC website via the Visa Status Checker at www.dmcc.ae/free-zone/support/how-guides/visa-status-checker.