service lifecycle management
TRANSCRIPT
SERVICE LIFECYCLE MANAGEMENT
Providing differentiated aftermarket services
A Mahindra Satyam Pega Practice Offering
BUSINESS LANDSCAPE
Aftermarket Services draw customers for repeat purchases– Differentiator for B2B and
B2C relationships
BUSINESS CHALLENGE
How to fulfill the customer
service request at the first
point of contact itself
BUSINESS NEED
A customer experience
transformation solution which
can automate back-end
processes and fulfill customer
requests
SERVICE LIFECYCLE MANAGEMENT
Providing differentiated aftermarket services
OUR APPROACH
A robust technology platform
with multichannel capabilities
that leverages Pega ’s process
driven CRM and Case
Management capabilities.
Industry Applicability
Manufacturing & Hi-Tech
Repair, service or parts replacement
incidents can be resolved using rule based
diagnostics approach
TURNING CUSTOMER SERVICE GROUP
TO A REVENUE GENERATING UNIT
FIRST/NEAR TIME RESOLUTION
PROVIDE A PERSONALIZED
EXPERIENCE
KEY BENEFITS
TRANSFORM your process INCREASE cost savings REDUCE time to resolve ACHIEVE best practices And GROW faster!
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