service level

SERVICE LEVEL

David Marquês Francisco José António Capela Dias Pedro Miguel Francisco Gaspar Sérgio Dias Martins

The portion of the Business perspective that represents qualitative and quantitative characteristics of a service.

what is it?

the service level can be divided in four models

5"Human(Computer"Interac1on,"Final"Presenta1on"


-  Environmental Standards -  Tangibility -  Empathy -  Communication

other

sidebar with

for each attribute



for

to

to

for


Time necessary to perform a simple task in the editor


Necessary information to perform a simple task in the editor


Evaluation of several characteristics of the editor


Overall rating of the editor

Technology