Service level

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This was made by David Francisco, Jos Capela, Pedro Gaspar and Srgio Martins for the Human-Computer Interaction course at DEI-UC (dei.uc.pt). The website design was inspired from Matthew Farag's wonderful work (m.madebycanvas.com).

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<ul><li><p>SERVICE LEVEL </p><p>David Marqus Francisco Jos Antnio Capela Dias Pedro Miguel Francisco Gaspar Srgio Dias Martins </p></li><li><p>2"</p></li><li><p>The portion of the Business perspective that represents qualitative and quantitative characteristics of a service. </p><p>what is it? </p></li><li><p>the service level can be divided in four models </p></li><li><p>5"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>6"Human(Computer"Interac1on,"Final"Presenta1on"</p><p>- Environmental Standards - Tangibility - Empathy - Communication </p></li><li><p>7"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>8"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>9"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>10"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>11"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>12"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>13"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>14"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>other </p><p>sidebar with </p><p>for each attribute </p><p>15"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>16"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>17"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>18"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>19"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>20"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>21"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>22"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>23"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>24"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>25"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>26"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>27"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>28"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>29"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>30"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>31"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>32"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>33"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>34"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>35"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>36"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>37"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>38"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>39"Human(Computer"Interac1on,"Final"Presenta1on"</p><p>for </p><p>to </p><p>to </p><p>for</p></li><li><p>40"Human(Computer"Interac1on,"Final"Presenta1on"</p></li><li><p>41"Human(Computer"Interac1on,"Final"Presenta1on"</p><p>Time necessary to perform a simple task in the editor </p></li><li><p>42"Human(Computer"Interac1on,"Final"Presenta1on"</p><p>Necessary information to perform a simple task in the editor </p></li><li><p>43"Human(Computer"Interac1on,"Final"Presenta1on"</p><p>Evaluation of several characteristics of the editor </p></li><li><p>44"Human(Computer"Interac1on,"Final"Presenta1on"</p><p>Overall rating of the editor </p></li><li><p>47"Human(Computer"Interac1on,"Final"Presenta1on"</p></li></ul>