service level management

• Service Level Management

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Database administration and automation The impact of IT automation on database administration

1 Recently, automation has

begun to impact this area significantly


IT Service Management Forum - itSMF Germany (DE – itSMF Deutschland e. V.)

1 The German chapter was founded 2001 in the constitution of an registered association

(German: eingetragener Verein; e


IT Service Management Forum - itSMF UK

1 There were six regional groups actual in place

(December 2012(


Performance engineering - Service management

1 In the operational domain (post production deployment) performance engineering focuses primarily within

three areas: service level management, capacity management,

and problem management.


Performance engineering - Service level management

1 In the service level management area, performance engineering is

concerned with service level agreements and the associated

systems monitoring that serves to validate service level compliance,

detect problems, and identify trends


Helpdesk and incident reporting auditing - Help desk software common functions

1 Service Level management is often crucial to the help desk process as a

measure of its success. This is usually an automated benefit of the

help desk application.


Business transaction management - Applications

1 Service level management: Monitoring of SLAs and alerting of

threshold breaches both at the end-user and infrastructure tier level.


Service-level agreement - Overview

1 Corporate-level SLA: Covering all the generic service level management (often abbreviated as SLM) issues

appropriate to every customer throughout the organization. These issues are likely to be less volatile and so updates (SLA reviews) are

less frequently required.


ITIL security management

1 However, in this particular section the most obvious relations will be the

relations to the service level management process, the incident

management process and the Change Management process.


ITIL security management - Plan

1 The Plan sub-process contains activities that in cooperation with the

Service Level Management lead to the (information) Security section in

the SLA.


Service desk - Other activities

1 #Information Technology Infrastructure Library#Service level management|Service-

level management


Financial management for IT services - Service-level management

1 Information Technology Infrastructure Library#Service level

management|Service-level management provides key

information regarding the level of service required by the customer

(SLAs) and therefore forms the basis for calculations of all three sub-

processes


ItSMF - itSMF Germany (DE – itSMF Deutschland e. V.)

1 The work groups develop and publish a list of books and

position papers


Service level requirement

1 SLRs are part of the Service Level Management stage of Service Design within the IT field. The organization of these concepts is spelled out in

the Information Technology Infrastructure Library (ITIL); a method of standardizing the

practices of IT services and design.


Service-level agreement - Overview

1 ** 'Corporate-level SLA': Covering all the generic Service level

management#Service level management|service level management

(often abbreviated as SLM) issues appropriate to every customer

throughout the organization. These issues are likely to be less volatile and so

updates (SLA reviews) are less frequently required.


HP OpenView - HP Software Business Availability Center (BAC)

1 * HP Software Business Availability Center / Service Level Management (BAC/SLM)


Oblicore

1 'Oblicore', Inc


Oblicore

1 In 2007, Oblicore was ranked 13 among Inc. 500's top Companies in Software. In 2009, Oblicore Guarantee was listed as a Service

Level Management Market Leader in an OVUM Butler Group Technology Audit.

http://www.oblicore.com/resources/analyst_reports.php


List of acquisitions by CA Technologies - Acquisitions

1 | style=text-align:center;|[ http://www.ca.com/us/press/release.a

spx?cid=225545 CA Acquires Oblicore, Leader in IT Service Level

Management]


Action Request System - Applications using Action Request System

1 *[ http://www.bmc.com/products/produ

ct-listing/53174792-132703-1311.html BMC Service Level

Management] (previously linked to Service Level Management)


Configuration Management (ITIL) - Tools

1 The ISS assessment operates through Licensed Software

Assessors


Event correlation - Event correlation in integrated management

1 The goal of integrated management is to integrate the management of networks (data, telephone and

multimedia), systems (hosts and applications) and IT services in a

coherent manner. The scope of this discipline notably includes network

management, systems management and Service level management|Service-

Level Management.https://store.theartofservice.com/the-service-level-management-toolkit.html

D-Grid - ValueGrids

1 ValueGrids developed service level management in service value

networks. This was supposed to enable providers of Software-as-a-

Service solutions to utilize grid infrastructures and leverage the

German national grid infrastructure.


Application Management - Applications

1 * Service level management: Monitoring of SLAs and alerting of

threshold breaches both at the end-user and infrastructure tier level.


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