service level benchmarking of urban transport for a medium & small sized city
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DESCRIPTIONThis Research was done during 2010-2011 on the city of Patiala. This paper was probably the First Publication on Service Level Benchmarking of a city as a whole. Also MoUD's SLB's were modified and made adoptable to all the medium & small sized cities in India.
INTERNATIONAL CONFERENCE on
Indian Institute of Technology Bombay, India 12-14 December, 2012
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TRANSPORTATION PLANNING & IMPLEMENTATION METHODOLOGIES FOR DEVELOPING COUNTRIES:
1st November 2012.
Dear Mr.Pradeep Chaitanya Jasti,
We are glad to inform you that your paper with following details has been accepted for the
presentation at the International Conference on Transportation Planning and Implementation
Methodologies for Developing Countries (TPMDC) being organized by the Transportation
Systems Engineering Group at Indian Institute of Technology Bombay, Mumbai during 12-14
Paper ID: 72
Paper Title: Service Level Benchmarking of Urban Transportation System for a Medium Sized
We are inviting you to attend the conference and present your paper. For more details, including
registration, accommodation, and program, please visits http://www.civil.iitb.ac.in/tpmdc/.
We hope that you will join us at IIT Bombay in December to participate in this international event
and help us to make this three-day deliberation meaningful and enjoyable.
Prof. S L Dhingra Prof. K V Krishna Rao Prof. Tom V. Mathew (Patron, TPMDC-2012) (Chairman, TPMDC-2012) (Vice-Chairman, TPMDC-2012)
SERVICE LEVEL BENCHMARKING OF URBAN TRANSPORTATION SYSTEM FOR
LARGE AND MEDIUM SIZED CITIES
Pradeep Chaitanya Jasti
Deputy Transport Planner
Transport & Communications Division
Mumbai Metropolitan Region Development Authority (MMRDA).
Phone Number: +91-9908743745
Email ID: firstname.lastname@example.org
Number of Figures: 02
Number of Tables: 08
Number of Words: 7,498
Pradeep Chaitanya Jasti 1
India Being a Developing Country the Travel Demand keeps on Increasing Day by Day, So in
order to meet the demand of the existing scenario of road traffic particularly in urban areas, one
need to evaluate the performance of the existing transportation system of a city. Every sector has
some few key Performance indicators, similarly in Urban Transport Sector too. This
phenomenon of identifying these key performance indicators and evaluating the performance of
Urban Transportation for any City is known as Service Level Benchmarking, which can also be
defined as The process of determining how effectively and efficiently the present Transportation system is performing in the existing situation. The concept of Benchmarking is relatively new which enables the performance measurement and also helps in understanding the
lacunae in the existing system.
In the present study the benchmarking has been done for the city of Patiala based on the
Service Level Benchmarks given by Ministry of Urban Development in the year 2010 in which a
total number of Ten Key performance indicators have been taken such as Public Transport
Facilities, Pedestrian Facilities , Travel speeds along the major corridors, Usage of Intelligent
Transportation System etc and finally a Performance Report Card for Patiala City has been derived which shows that the current city is lacking in Public Transport facilities, usage of
Intelligent Transportation System, Non Motorized Transport, Road safety etc and performing in a better way in the areas of Speeds along the Corridors. The short, medium & long term
measures have been suggested to improve its performance in urban transport sector keeping in
view the future development of Patiala city for next twenty years.
Pradeep Chaitanya Jasti 2
INTRODUCTION AND NEED FOR SERVICE LEVEL BENCHMARKING
Road traffic in India has been growing at a tremendous pace due to the combined effect of
population growth, increase in vehicle ownership and individual mobility which results in
congestion, delays, accidents etc. In order to control these problems one need to understand the
Urban Transportation System of the city clearly by evaluating its performance by creating some Key Performance Indicators (KPIs) followed by Fixing the targets to achieve for each and every KPI for next two or three Decades. In this way an Urban Local Body (ULB) will have a Clear
Idea of the Infrastructure Demand by Time for their City. The Whole Sequence is named as
Service Level Benchmarking (SLB)
In order to make available data on a standardized framework for performance monitoring
of basic urban services, MoUD (Ministry of Urban Development) has brought out a Handbook
of Service Level Benchmarks. But, some drawbacks has been identified in these service level
benchmarking (SLB) process for which an attempt has been made to fix and make these SLBs more effective in rating the performance of urban transportation and make it suitable for all
medium and large sized cities in India. Benchmarking is now well recognized as an important
mechanism for introducing accountability in service delivery. It can help Urban Local Bodies
(ULBs) in identifying performance gaps, ultimately resulting in better services to people.
The SLB can be defined as The process of determining how effectively and efficiently the present Transportation system is performing in the existing situation or simply The quantification of qualitative aspects in urban transportation Benchmarking basically helps us to understand how our transportation system is performing as a whole and in which sectors it was
lagging along with its severity, so that we can have a clear plan for the future development.
Indias urban population is expected to increase from 286 million in 2001 to 534 million in 2026 (38%).The present transportation infrastructure is inadequate to cater to the increasing traffic,
hence forming a gap between demand and supply. So, benchmarking of urban transport has to be
made as an Integral part of CTTS (Comprehensive Traffic and Transportation Studies) or CMP
(Comprehensive Mobility Plan) and to be considered while suggesting the future action plan or
long term measures. One such attempt has been made on the city of Patiala making the
modification to the existing SLBs issued by MoUD. Its a structured approach to identify actions that lead to superior performance.
The process of benchmarking is in the initiation stage in India. So, the Benchmarking process
suggested by MoUD has been reviewed thoroughly and identified the drawbacks of it. With the
help of the HCM (Highway Capacity Manual 2000) and grouping few other qualitative
performance judging techniques, a new SLBs have been developed, strengthening the Benchmarking process and making it more flexible.
OBJECTIVE AND METHODOLOGY
The ultimate objective of this work is to make the SLB process more flexible in such a way that
it is also applicable to all medium sized cities which has to be concentrated most in order to
avoid the future problems. Despite of the huge projects like CMPs and CTTSs benchmarking can give a clear picture of the cities performance in various sectors of urban transportation. So
its a better option for all ULBs to get an understanding on their cities transportation performance in a short time and less cost. Keeping this as key objective an attempt was made to
develop these benchmarks such that, they can be applied directly to all large & medium sized
cities in India.
Pradeep Chaitanya Jasti 3
Methodology serving all the objectives of the study has been shown in Figure No.1
FIGURE 1: Flow chart showing the methodology of the current study.
Detailing of Methodology
The Detailing of the present study has been presented below segment wise.
Review of Conventional SLBs suggested by MoUD
MoUD had released the SLBs in December 2009 for the first time in India and later modified the same in December 2010. The concept of benchmarking is completely concentration upon the
Developed cities rather that Developing cities and the present process was not at all suitable to
evaluate the performance of medium or small sized city. So its clear that the SLBs are not tailor made for all the cities and needs to be altered for each and every city individually. So here is an
attempt made to minimize the effort by making more flexible and easily adaptable SLBs by altering the KPIs.
Identifying Limitations & Drawbacks of Conventional SLBs
Service Level Benchmarking is biased towards metro cities and may not be a right approach for
medium-sized cities for the performance monitoring. Drawbacks of the conventional
benchmarking process have been listed