service level benchmarking of urban transport for a medium & small sized city

Download Service Level Benchmarking Of Urban Transport for a Medium & Small Sized City

Post on 22-Oct-2015




1 download

Embed Size (px)


This Research was done during 2010-2011 on the city of Patiala. This paper was probably the First Publication on Service Level Benchmarking of a city as a whole. Also MoUD's SLB's were modified and made adoptable to all the medium & small sized cities in India.



    Indian Institute of Technology Bombay, India 12-14 December, 2012

    Transportation Systems Engineering Group

    Department of Civil Engineering

    IIT Bombay, Powai, Mumbai - 400 076, INDIA.

    Tel. : +91 22 2576 4348/7308/7329

    Fax : +91 22 25767302

    Email :

    Website :


    TPMDC 2012

    1st November 2012.

    Acceptance Letter

    Dear Mr.Pradeep Chaitanya Jasti,

    We are glad to inform you that your paper with following details has been accepted for the

    presentation at the International Conference on Transportation Planning and Implementation

    Methodologies for Developing Countries (TPMDC) being organized by the Transportation

    Systems Engineering Group at Indian Institute of Technology Bombay, Mumbai during 12-14

    December 2012.

    Paper ID: 72

    Paper Title: Service Level Benchmarking of Urban Transportation System for a Medium Sized


    We are inviting you to attend the conference and present your paper. For more details, including

    registration, accommodation, and program, please visits

    We hope that you will join us at IIT Bombay in December to participate in this international event

    and help us to make this three-day deliberation meaningful and enjoyable.

    Thanking you,

    Prof. S L Dhingra Prof. K V Krishna Rao Prof. Tom V. Mathew (Patron, TPMDC-2012) (Chairman, TPMDC-2012) (Vice-Chairman, TPMDC-2012)



    Pradeep Chaitanya Jasti

    Deputy Transport Planner

    Transport & Communications Division

    Mumbai Metropolitan Region Development Authority (MMRDA).

    Phone Number: +91-9908743745

    Email ID:

    Number of Figures: 02

    Number of Tables: 08

    Number of Words: 7,498

  • Pradeep Chaitanya Jasti 1


    India Being a Developing Country the Travel Demand keeps on Increasing Day by Day, So in

    order to meet the demand of the existing scenario of road traffic particularly in urban areas, one

    need to evaluate the performance of the existing transportation system of a city. Every sector has

    some few key Performance indicators, similarly in Urban Transport Sector too. This

    phenomenon of identifying these key performance indicators and evaluating the performance of

    Urban Transportation for any City is known as Service Level Benchmarking, which can also be

    defined as The process of determining how effectively and efficiently the present Transportation system is performing in the existing situation. The concept of Benchmarking is relatively new which enables the performance measurement and also helps in understanding the

    lacunae in the existing system.

    In the present study the benchmarking has been done for the city of Patiala based on the

    Service Level Benchmarks given by Ministry of Urban Development in the year 2010 in which a

    total number of Ten Key performance indicators have been taken such as Public Transport

    Facilities, Pedestrian Facilities , Travel speeds along the major corridors, Usage of Intelligent

    Transportation System etc and finally a Performance Report Card for Patiala City has been derived which shows that the current city is lacking in Public Transport facilities, usage of

    Intelligent Transportation System, Non Motorized Transport, Road safety etc and performing in a better way in the areas of Speeds along the Corridors. The short, medium & long term

    measures have been suggested to improve its performance in urban transport sector keeping in

    view the future development of Patiala city for next twenty years.

  • Pradeep Chaitanya Jasti 2


    Road traffic in India has been growing at a tremendous pace due to the combined effect of

    population growth, increase in vehicle ownership and individual mobility which results in

    congestion, delays, accidents etc. In order to control these problems one need to understand the

    Urban Transportation System of the city clearly by evaluating its performance by creating some Key Performance Indicators (KPIs) followed by Fixing the targets to achieve for each and every KPI for next two or three Decades. In this way an Urban Local Body (ULB) will have a Clear

    Idea of the Infrastructure Demand by Time for their City. The Whole Sequence is named as

    Service Level Benchmarking (SLB)

    In order to make available data on a standardized framework for performance monitoring

    of basic urban services, MoUD (Ministry of Urban Development) has brought out a Handbook

    of Service Level Benchmarks. But, some drawbacks has been identified in these service level

    benchmarking (SLB) process for which an attempt has been made to fix and make these SLBs more effective in rating the performance of urban transportation and make it suitable for all

    medium and large sized cities in India. Benchmarking is now well recognized as an important

    mechanism for introducing accountability in service delivery. It can help Urban Local Bodies

    (ULBs) in identifying performance gaps, ultimately resulting in better services to people.

    The SLB can be defined as The process of determining how effectively and efficiently the present Transportation system is performing in the existing situation or simply The quantification of qualitative aspects in urban transportation Benchmarking basically helps us to understand how our transportation system is performing as a whole and in which sectors it was

    lagging along with its severity, so that we can have a clear plan for the future development.

    Indias urban population is expected to increase from 286 million in 2001 to 534 million in 2026 (38%).The present transportation infrastructure is inadequate to cater to the increasing traffic,

    hence forming a gap between demand and supply. So, benchmarking of urban transport has to be

    made as an Integral part of CTTS (Comprehensive Traffic and Transportation Studies) or CMP

    (Comprehensive Mobility Plan) and to be considered while suggesting the future action plan or

    long term measures. One such attempt has been made on the city of Patiala making the

    modification to the existing SLBs issued by MoUD. Its a structured approach to identify actions that lead to superior performance.


    The process of benchmarking is in the initiation stage in India. So, the Benchmarking process

    suggested by MoUD has been reviewed thoroughly and identified the drawbacks of it. With the

    help of the HCM (Highway Capacity Manual 2000) and grouping few other qualitative

    performance judging techniques, a new SLBs have been developed, strengthening the Benchmarking process and making it more flexible.


    The ultimate objective of this work is to make the SLB process more flexible in such a way that

    it is also applicable to all medium sized cities which has to be concentrated most in order to

    avoid the future problems. Despite of the huge projects like CMPs and CTTSs benchmarking can give a clear picture of the cities performance in various sectors of urban transportation. So

    its a better option for all ULBs to get an understanding on their cities transportation performance in a short time and less cost. Keeping this as key objective an attempt was made to

    develop these benchmarks such that, they can be applied directly to all large & medium sized

    cities in India.

  • Pradeep Chaitanya Jasti 3

    Methodology serving all the objectives of the study has been shown in Figure No.1

    FIGURE 1: Flow chart showing the methodology of the current study.

    Detailing of Methodology

    The Detailing of the present study has been presented below segment wise.

    Review of Conventional SLBs suggested by MoUD

    MoUD had released the SLBs in December 2009 for the first time in India and later modified the same in December 2010. The concept of benchmarking is completely concentration upon the

    Developed cities rather that Developing cities and the present process was not at all suitable to

    evaluate the performance of medium or small sized city. So its clear that the SLBs are not tailor made for all the cities and needs to be altered for each and every city individually. So here is an

    attempt made to minimize the effort by making more flexible and easily adaptable SLBs by altering the KPIs.

    Identifying Limitations & Drawbacks of Conventional SLBs

    Service Level Benchmarking is biased towards metro cities and may not be a right approach for

    medium-sized cities for the performance monitoring. Drawbacks of the conventional

    benchmarking process have been listed


View more >