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Service Level Benchmarking of Bruhat Bangalore Mahanagara Palike Bangalore Two days results workshop on 14-15 Dec’09

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Service Level Benchmarking of

…Bruhat Bangalore Mahanagara Palike

Bangalore

Two days results workshop on 14-15 Dec’09

City ProfileCity Profile

2001 Census Population of BMP

43.01 lakhs (58.92-BBMP)

Present estimated Population of BBMP

78.07 lakhs

Present estimated slum population of BBMP

10.9 lakhs

Present Area

793.47 sq. kms

Declared as one of the JnNURM Cities

2001 Census Population of BMP

43.01 lakhs (58.92-BBMP)

Present estimated Population of BBMP

78.07 lakhs

Present estimated slum population of BBMP

10.9 lakhs

Present Area

793.47 sq. kms

Declared as one of the JnNURM Cities

Service ProvidersService Providers

� Water Supply & Sewerage– Bangalore Water Supply & Sewerage Board (BWSSB)

� Storm Water Drainage & Solid Waste Management – Bruhat Bangalore Mahanagara Palike (BBMP)

� Water Supply & Sewerage– Bangalore Water Supply & Sewerage Board (BWSSB)

� Storm Water Drainage & Solid Waste Management – Bruhat Bangalore Mahanagara Palike (BBMP)

Service

Providers

Service

Providers

� Water Supply & Sewerage –

Bangalore Water Supply & Sewerage Board (BWSSB)

� Storm Water Drainage & Solid Waste Management –

Bruhat Bangalore Mahanagara Palike (BBMP)

� Water Supply & Sewerage –

Bangalore Water Supply & Sewerage Board (BWSSB)

� Storm Water Drainage & Solid Waste Management –

Bruhat Bangalore Mahanagara Palike (BBMP)

Performance IndicatorPerformance IndicatorPerformance IndicatorPerformance Indicator BenchmarkBenchmarkBenchmarkBenchmark StatusStatusStatusStatus ReliabilityReliabilityReliabilityReliability

Household Level CoverageHousehold Level CoverageHousehold Level CoverageHousehold Level Coverage 100%100%100%100% 74.5 DDDD

Eff. in Collection of Solid WasteEff. in Collection of Solid WasteEff. in Collection of Solid WasteEff. in Collection of Solid Waste 100%100%100%100% 54 B B B B

Extent of Segregation of MSWExtent of Segregation of MSWExtent of Segregation of MSWExtent of Segregation of MSW 100%100%100%100% 30 B B B B

Extent of MSW RecoveredExtent of MSW RecoveredExtent of MSW RecoveredExtent of MSW Recovered 80%80%80%80% 77.3 B B B B

Extent of Scientific Disposal of MSWExtent of Scientific Disposal of MSWExtent of Scientific Disposal of MSWExtent of Scientific Disposal of MSW 100%100%100%100%57.6

B B B B

Extent of Cost RecoveryExtent of Cost RecoveryExtent of Cost RecoveryExtent of Cost Recovery 100%100%100%100%Nil demand is demand is demand is demand is

not being not being not being not being maintainedmaintainedmaintainedmaintained

Eff. in Redressal of Customer ComplaintsEff. in Redressal of Customer ComplaintsEff. in Redressal of Customer ComplaintsEff. in Redressal of Customer Complaints 80%80%80%80% 80 D D D D

Eff. In Collection of SWM ChargesEff. In Collection of SWM ChargesEff. In Collection of SWM ChargesEff. In Collection of SWM Charges 90%90%90%90%NA demand is demand is demand is demand is

not being not being not being not being maintainedmaintainedmaintainedmaintained

Solid Waste Management

SWM: Observations & Comments

• In wake of merger of new areas to BMP and new delimitation of wards the ward wise precise data is not available.

• Lack of record maintenance and updation at ward levels had a considerable impact on the indicators. Very basic data like ward wise households, commercial establishment etc. itself is not available.

• Garbage weighing mechanism is yet to be set up at the dumpsites (3 nos.)

• User fee is being collected from commercial establishments. The entire expenditure is met from municipal own revenue.

• There is no demand being prepared for SWM Cess collected from commercial establishment.

• Accounting part of SWM is being done except for O&M of vehicles which is accounted under general category.

SWM: Info Systems identified for

improvement

Indicators Reason for low reliability ISIP

HH level Coverage Data base is not being

maintained based on the

compliance reports from

wards

�Even though compliance

reports are being maintained the

same needs to be upgraded to

capture HHs coverage details

Efficiency of collection of

municipal solid waste

No Weigh bridges at

dumpsite (3 nos.)

�To install weighing machine at

dump sites

�GPS to be extended to 5 new

zones.

Segregation No segregation is being

followed thus no data is

available

�Involving Local Citizens

�Development

�Promoting source segregation

SWM: Timelines for ISIP

Indicators ISIP Timeline

HH level Coverage

�Even though compliance reports are being maintained the same needs to be upgraded to capture HHs coverage details

6 months

Efficiency of collection of municipal solid waste

� To install weighing machine at dump sites� GPS to be extended to 5 new zones

3 months

6 months

Segregation �Identification of sorting station�Involving local community

6 months

SWM: Areas identified for improvement –

Performance1. Source Segregation

• Source segregation of MSW to be promoted

2. Achieving zero garbage zones

• On pilot basis this has been successfully implemented in 2 divisions & will be

replicated in the other areas.

• Establishment of decentralized composting units at selected CA parks, with the

involvement of RWAs, SHGs and NGOs.

3. Recovery of waste

• Extensive usage of plastic waste in development of city roads.

• Development of sorting stations at ward levels for collection of materials that can

be re-cycled.

4. Information improvement

• Monthly Information System to be developed at ward levels to achieve effective

administration and monitoring system.

5. Cost Recovery

• Taking a policy decision on collection of user charges to attain self sustenance for

the service delivery.

Performance Indicator Benchmark Status Reliability

Coverage 100% 5 C

Incidence of water logging 0 numbers135

numbersB

Storm Water Drainage

Observations/Comments

• Exact length of tertiary drains needs to be assessed.

• Lack of regular updation of information on drains, water stagnation points etc.

• No centralized monitoring system is in place.

• Ward level road history is to be maintained. This is to be linked GIS.

SWD: Areas identified for improvement

Indicators Reason for low reliability ISIP

Coverage No comprehensive records

on drains.

� Ward level road history register to be

updated

� Developing a GIS based road database

� Maintenance of records

Incidence of

Water

logging

� No records are being

updated on occurrence of

flooding

� Identification of flood prone areas

� Integration of traffic data and GIS based

data

� Updation of records on occurrence of

flooding

� Participatory reporting for flooding

incidence

� Establishment of rain gauge recording

system & integration of rain fall data

SWD - Timelines for ISIP

Indicators ISIP Timeline

Coverage � Ward level road history register to

be updated

� Developing a GIS based road

database

� Maintenance of records

6 months

Incidence of Water logging � Identification of flood prone areas

� Integration of traffic data and GIS

based data

� Updation of records on occurrence

of flooding

� Participatory reporting for flooding

incidence

� Establishment of rain gauge

recording system & integration of

rain fall data

12 months

SWD: Areas identified for improvement –

Performance

• Identification of critical flood prone areas and constructing diversion drains to

prevent upstream water entering into the low lying areas

• Recreation of temporary retention points

• Remodeling and Desilting all storm water drains where necessary

• Use of public spaces for storage of water

• Incorporate effective drain management practices.

� Removal of all encroachments and conservation of the same

� Encouraging implementation of RWH at households

Service Level Benchmarking of Bangalore Water Supply & Sewerage Board

Bangalore

Two days results workshop on 14-15 Dec’09

D 324X7Continuity of supply

Performance Indicator Benchmark Status Reliability

Coverage 100% 50.8 B

Per Capita Supply of Water 135 lpcd 88 A

Extent of Metering 100% 97.6 A

Extent of Non-revenue Water 15% 51 A

Eff. in redressal of customer complaints 80%

86.7

C

Quality of Water Supplied 100% 82.7 A

Cost Recovery 100% 92.2 B

Eff. In Collection of Water Charges 90% 97.1 A

Water Supply Indicators

Water: Observations & Comments

� BWSSB has a well maintained data base on connections, user charges, demand and collection, quantity of water supplied, water quality etc.

� Jurisdictional overlaps (8 ULBs & BWSSB were responsible for Water Supply in their respective areas, prior to merger of ULBs as BBMP). This had significant impact on the availability of disaggregated data, as transition is still going on.

� Total No. of HHs and Population is not available in terms of Division-wise jurisdiction.

Water: Areas identified for

improvement – Info Systems

Indicators Reason for low reliability ISIP

HH level Coverage of

Direct Water Supply

Connections

Jurisdictional overlaps Survey to be conducted to

verify the BBMP Data base

with BWSSB Data base.

Continuity of Water Supply No data base maintained on

a regular basis.

Developing a data base and

a monitoring mechanism for

hr. of supply and pressure at

customer end.

Efficiency in redressal of

customer complaints

No data base is maintained

on a regular basis.

Developing a data base and

a monitoring mechanism for

registering complaints at

customer end.

Water Supply: Timelines for ISIP

Indicators ISIP Timeline

HH level Coverage of

Direct Water Supply

Connections

� Survey to be conducted to

verify the BBMP Database

with BWSSB Database.

2 years

Continuity of Water Supply � Developing a database

and a monitoring mechanism

for hours of supply and

pressure at customer end.

2 years

Efficiency in redressal of

customer complaints

� Developing a database

and a monitoring mechanism

for registering complaints at

customer end.

1 year

Water: Areas identified for

improvement – Performance

New connection application shall incorporate a data element indicating

number of households serviced by the connection.

Addressing NRW

Metering of Slum HHs

HRD Accountability – training programmes

Sewerage Indicators

Performance Indicator Benchmark Status Reliability

Coverage of Toilets 100% 100 D

Coverage of Sewerage Network 100% 38 B

Coll. Eff. of Sewerage Network 100% 55A

Adequacy of Sewage Treatment

Capacity100%

106 A

Quality of Sewage Treatment 100% 100 B

Extent of Reuse and Recycling of

Sewage20% 36 A

Extent of cost recovery in waste water

management

100% 110 B

Eff. in redressal of customer complaints 80% 94C

Eff. In Collection of Sewage Water

Charges90% 97 A

Sewerage: Observations &

Comments

� BWSSB has a well maintained data base on connections, user charges,

demand and collection, quantity of water supplied, water quality etc.

� Jurisdictional overlaps (8 ULBs & BWSSB were responsible for Water Supply

in their respective areas, prior to merger of ULBs as BBMP). This had

significant impact on the availability of disaggregated data, as transition is still

going on.

Sewerage: Areas identified for

improvement – Info Systems

Indicators Reason for low reliability

ISIP

Coverage of Waste water

Network

Jurisdictional overlaps Updating Sewerage network

connection database.

Sewerage: Timelines for ISIP

Indicators ISIP Timeline

Coverage of Waste water

Network

� Updating Sewerage network

connection database.

2 years

Sewerage: Areas identified for

improvement – Performance

Sewerage Network Coverage (Improvement)

Recommendations SLB Project

regarding up-scaling

� Technical assistance should be strengthen for up scaling this initiative

� Orientation and rapid training program should be conducted before the up scaling

programme

� Exposure visit

� SLB implementation on a sustainable basis will help in decision making process.

� Need time for aggregation of disaggregated data( especially for reconciliation)

� Continuous technical support is very much essential at least for the initial few years of

implementation

� Orientation a must at all levels of officials periodically preferably in local language

� Need for SLB manuals in local language

� Need for exposure visits to understand PIPs and ISIPs

� Developing sense of ownership among the officials down the line is very challenging

yet important.

� SLB process helped to discuss& debate on various issues related to service level

performance

Learning's

Way forward

� Orientation programme on SLB framework for all officials and

elected representatives

� Identification & implementation of ISIPs program should be

organized

� Identification & implementation of PIP program should be

organized

THANK YOU