service level agreements – the same for every customer? (slides)
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http://ITServiceContractSecrets.com SUMMARY SLIDES: Do you use the same service level agreements for every client? This article explains why it can be a bad strategy. Copyright (C) SP Home Run Inc.TRANSCRIPT
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Courtesy of the
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Service Level
Agreements – The Same for Every
Customer?
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When You Put
Service Level
Agreements in
Place with Your
Clients,
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Do You Agree to
the Same Terms
With All of Them?
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Client Networks
are All Different
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Take a Minute to
Think About All of
the Different Client
Networks that Your
Company Supports
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Is it Really Fair to
Agree to the
Same Service
Level Agreements
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With the Owners
of All of These
Networks?
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Designing
Service Level
Agreements
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Have an Open
Dialog with Your
Clients, Where You
Make it Clear What
They Can Expect
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From the Network
They Have
Charged You
with Looking After
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One Size Does
NOT Fit All
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How Do You
Design Your
Service Level
Agreements?
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Share Your
Methods in the
Comments Box
Below
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