Service level agreements

JacquesFolonwww.folon.com

PartnerEdgeConsulting

MaîtredeconférencesUniversitédeLiègeChargédecoursICHECBrusselsManagementSchoolProfesseurinvitéUniversitédeLorraine(Metz)ESCRennes

MY SLA WITH YOU

THIS PRESENTATION WILL BE INTERESTING 99,5% OF THE TIME OF

THIS LECTURE

YOU AGREE THAT, AS A RESPONSIBLE STUDENT, THAT ALL EVALUATION

REGARDING THIS PRESENTATION WILL BE

HIGHLY POSITIVE

IN CASE OF BAD PERFORMANCE DURING THIS PRESENTATION, MY FINANCIAL LIABILITY IS

LIMITED TO THE FINANCIAL VALUE OF THIS VERY SESSION

THE VALUE OF MY FINANCIAL LIABILITY IS

YOUR ANNUAL FEE DIVIDED BY THE NUMBER

OF HOURS IN AN ACADEMIC YEAR, I.E. IT

WILL BE O,OO4€ MAXIMUM

DEFINITION

Credits• http://fr.slideshare.net/jpreed/tyranny-of-the-sla?qid=c0c759e2-

fac5-454c-8119-27141becf3cf&v=&b=&from_search=10

• http://fr.slideshare.net/IATA-Training/sghasla-effective-negotiation-behaviors-workshop?qid=31d576c4-8598-4022-9fe6-e4e85f339792&v=&b=&from_search=1

• http://fr.slideshare.net/drrevcade/cloud-computing-service-level-agreements?qid=c2ba4476-dac5-4c2f-834f-ca4d70842f82&v=&b=&from_search=2

• http://fr.slideshare.net/victorholman/developing-slas-that-drive-organizational-success?qid=af325332-016a-42d5-9e0f-8d793d7e77cf&v=&b=&from_search=4