service guide · 2021. 3. 7. · in this guide, the fiery e100 color server is referred to as the...

Fiery® E100 Color Server

Service GuideA guide for service technicians

4509828529 July 2011

© 2011 Electronics For Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any form or by any means for any purpose without express prior written consent from Electronics For Imaging, Inc. (“EFI”), except as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product. The documentation may be provided in conjunction with EFI Software (“Software”) and any other EFI product described in the documentation. The Software is furnished under license and may only be used or copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed with this product.

CONTENTS 3

CONTENTS

About the E100 7

How the E100 operates 8

Precautions 9

Standard electrostatic discharge precautions 11

Notices 12

Servicing the E100 14

Shutting down the E100 15

Starting the E100 16

Opening the E100 17

Restoring functionality after service 18

Printing E100 pages 19

Checking the network connection 20

Components 22

Checking connections 24

Connector panel 26

Front panel 27

Motherboard 28

Motherboard battery 34

Copier interface board 36

Network switch board 37

DIMM 38

CPU and CPU cooling assembly 40

Enclosed fan 46

Power button 47

Power supply 49

Hard disk drive 52

Clearing the CMOS 57

CONTENTS

CONTENTS 4

System software 58

Installing system software through an Ethernet port 59

Installing system software through a USB flash drive 62

Backing up the system configuration 67

Restoring the system configuration 68

Installing software patches 69

System software installation error messages 70

Specifications 71

Hardware features 71

Physical specifications 71

Networking and connectivity 71

User software 72

Safety and emissions compliance 72

Troubleshooting 73

Where problems occur 73

Before visiting a customer site 74

At a customer site 75

Checking connections 75

Checking the network connection 75

Printing 76

Symptoms and solutions 78

INDEX 89

LIST OF FIGURES 5

LIST OF FIGURES

FIGURE 1: Printing system 7

FIGURE 2: Functional diagram 8

FIGURE 3: E100 installed in the copier 14

FIGURE 4: Power switch and power button 16

FIGURE 5: Opening the E100 17

FIGURE 6: Steps to verify the E100 18

FIGURE 7: Network connectors 20

FIGURE 8: Exploded view 23

FIGURE 9: Cable diagram 24

FIGURE 10: Connector panel 26

FIGURE 11: LED display and service switches 27

FIGURE 12: Aligning the security chip 32

FIGURE 13: Battery 34

FIGURE 14: Copier interface board 36

FIGURE 15: Network switch board 37

FIGURE 16: DIMM 38

FIGURE 17: CPU cooling assembly 40

FIGURE 18: Removing the CPU cooling assembly 41

FIGURE 19: Removing/replacing the CPU 42

FIGURE 20: Locating the flat corner of the CPU socket 43

FIGURE 21: Replacing the CPU cooling assembly 44

FIGURE 22: Inspecting the cooling assembly pins on the underside of the motherboard 45

FIGURE 23: Location of the enclosed fan 46

FIGURE 24: Location of the power button 47

LIST OF FIGURES

LIST OF FIGURES 6

FIGURE 25: Location of the power supply 49

FIGURE 26: Replacing the power supply 50

FIGURE 27: Removing the HDD assembly 54

FIGURE 28: Removing the HDD from the bracket 55

FIGURE 29: Creating an isolated Ethernet network using a crossover cable 60

ABOUT THE E100 7

About the E100The Fiery E100 Color Server embeds computer connectivity and highly efficient PostScript and PCL printing capacity in the copier. In this guide, the Fiery E100 Color Server is referred to as the E100. The following information is included:

• How to inspect, remove, reseat, and replace parts of the E100

For replacement parts, see your authorized service support center.

• How to reinstall system software

The E100 ships with preinstalled system software. However, occasionally, you may need to reinstall system software; for example, when you replace a hard disk drive (HDD), upgrade the system software, or perform certain troubleshooting procedures.

• How to troubleshoot the E100

FIGURE 1: Printing system

ABOUT THE E100 8

How the E100 operates

The E100 enables the customer to use the copier as a networked PostScript printer and scanner. You can print to the E100 from networked Microsoft Windows computers, Apple Mac OS computers, and networked UNIX workstations running TCP/IP.

The E100 hardware and system software provide efficient image processing and printing controls.

A motherboard and a copier interface board process image data for printing and scanning. The motherboard includes a CPU that controls the image data transfer to and from the motherboard and runs the interpreter. The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.

The interpreter outputs compressed raster data through the image frame buffer memory to the E100 copier interface board. The raster data is supplied to the copier, which then renders the final image on paper at maximum engine speed.

One 1GB high-speed DIMM (dual in-line memory module) on the motherboard holds the image data during printing.

When Fiery Scan uses the copier as a scanner, the E100 acquires image data from the copier, stores the data in memory, and then transmits it to the computer that requested the scan.

FIGURE 2: Functional diagram

Powersupply

External devices Print deviceE100motherboard

+3.3VDC, +5VDC, +5VSB, ±12VDC

CPU

Network interface

Memory &interpreter

Copier

DX RIPChip

Flash

Networked computers

RTC/I/O controller

hubHDD

Battery

Super I/Ocontroller

PCI bus

Network switch board

Type A USB 2.0 interface

USB flash drive for

system software installation

Copier interface board

Crossover Ethernet interface

PRECAUTIONS 9

PrecautionsWhen you service the E100, observe the following precautions:

Report shipping damageIf there is evidence of shipping damage, save the shipping boxes and damaged parts. Immediately call the shipper to file a claim. Notify an authorized service/support center.

Do not change an existing networkThe E100 is probably connected to an existing Local Area Network (LAN) based on Ethernet hardware. The network is the link between the customer’s computer, existing laser printers, and other prepress equipment. Never disturb the LAN by breaking or making a network connection, altering termination, installing or removing networking hardware or software, or shutting down networked devices without the knowledge and express permission of the site administrator.

Do not assign an IP address to the E100Only the site administrator should assign an IP address to a network device, including the E100. If you enter an incorrect IP address for the E100, errors may occur on connected devices.

Avoid damaging printed circuit boards (PCBs)

Observe the following guidelines:

• Do not bend a printed circuit board.

• Hold a printed circuit board by opposing edges, rather than by corners.

Follow standard electrostatic discharge (ESD) precautions

When you handle electronic components, you must follow standard electrostatic discharge (ESD) precautions. For more information, see “Standard electrostatic discharge precautions” on page 11.

Use the power cord correctly

Observe the following guidelines:

• Only use the power cord that shipped with the E100 or an appropriate replacement power cord. For replacement parts, see your authorized service support center.

• Before you open the E100, unplug the E100.

• Keep the power cord away from foot traffic.

• Do not place objects on the power cord.

• Do not plug the E100 into a 2-hole, ungrounded outlet by means of a 3-prong adapter.

• Do not plug the E100 into a circuit connected to heating or refrigeration equipment (including a water dispenser).

PRECAUTIONS 10

• Do not plug the E100 into a switchable outlet.

• Do not pull the cord to unplug the E100. Instead, pull the plug.

• Do not tamper with or disable the power cord grounding plug.

• Do not use an extension cord.

Do not bring liquids near the E100

If liquid spills on the E100, immediately unplug the E100.

Do not open the power supply

Do not open the hard disk drive (HDD)

Some edges on E100 components are sharp

PRECAUTIONS 11

Standard electrostatic discharge precautions

Electrostatic discharge (ESD), is a concern when working with electronic components, since it can destroy circuits, or damage them, reducing their life span. The area around the copier is probably not static-free.

When you handle electronic components, do the following:

• Work on a grounded antistatic mat.

• Wear an antistatic wristband, attached to the same location as the antistatic mat.

• Before you remove an electronic component from the shipping box, touch a metal area of the print engine to discharge static from your body.

• After you remove an electronic component from the shipping box, place it face up on a grounded antistatic surface.

• Leave electronic components in antistatic bags until you are ready to use them.

• Do not walk on carpet or vinyl while carrying an electronic component, unless it is in an antistatic bag.

• If you remove an electronic component from the copier, immediately place it in an antistatic bag.

PRECAUTIONS 12

Notices

Power supply cord notice

The power supply cord is used as the main disconnect device. Ensure that the socket-outlet is located/installed near the equipment and is easily accessible.

ATTENTION: Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de courant doit être située ou installée à proximité du matériel et être facilement accessible.

ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el enchufe-toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.

CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia esteja localizada/instalada próxima ao equipamento e facilmente acessível.

VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium battery notice

There is danger of explosion if the battery is replaced with an incorrect type. Replace the battery only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ATTENTION: Il y a danger d’explosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement avec une batterie du même type recommandé par le constructeur. Les batteries usagées doivent être jetées conformément aux instructions du fabricant.

ATTENZIONE: Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen des Herstellers.

CUIDADO: Existe peligro de explosión si la batería se sustituye por una de un tipo incorrecto. Sustituya la batería sólo por una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas según las instrucciones del fabricante.

CUIDADO: Há perigo de explosão se a bateria for substituída por outra de tipo incorreto. Substitua apenas por outra de mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instruções do fabricante.

VOORZICHTIG: Het vervangen van de batterij door een verkeerd type kan ontploffing veroorzaken. Vervang de batterij uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften van de fabrikant te gebeuren.

PRECAUTIONS 13

Short circuit protection notice

This product relies on the building’s installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors (all current-carrying conductors).

ATTENTION: La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA, 15 A aux Etats-Unis (240 V CA, 10 A dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist. Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA 120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.

ADVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos (sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU. (240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).

ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase (todos os condutores de corrente).

WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw. Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

SERVICING THE E100 14

Servicing the E100To service the E100 hardware, do the following:

• Shut down the E100.

• Disconnect the AC power cable from the E100.

• Power off the copier.

• Unplug the copier.

• Remove the E100 from the copier.

FIGURE 3: E100 installed in the copier

E100

Copier (back)


Shutting down the E100

Before you inspect or service the E100, you must shut it down. Obtain permission from the network administrator to temporarily shut down the E100.

If the E100 is not responding, and it is not possible to shut it down from the copier touch panel, you can force the E100 to shut down. Only force the E100 to shut down as a last resort, after an unsuccessful attempt at a normal shutdown.

TO SHUT DOWN THE E100

1. Verify that the E100 is not in use.

2. On the copier touch panel, press the Application button.

3. Press Fiery.

4. Press the Info tab.

5. On the Server tab, press Reboot Server.

6. Press Shut Down System.

TO FORCE THE E100 TO SHUT DOWN

• On the E100, press the power button until the green light turns off.


Starting the E100

The E100 has a power switch and a power button. When the E100 is powered on, the power button is green.

FIGURE 4: Power switch and power button

TO START THE E100

1. Make sure that the E100 power switch is set to ON (|). Press the power button once.

2. Wait approximately 1 minute as the E100 completes the startup sequence.

The LED display flashes intermittently and displays 00. It then flashes intermittently and displays 00 continuously.

Power buttonPower switch


Opening the E100

As part of servicing the E100, you may need to open the E100.


FIGURE 5: Opening the E100

TO OPEN THE E100

1. Shut down the E100 and the copier (see page 15).

2. Disconnect all external cables from the E100 connector panel.

3. Remove the four screws that attach the E100 to the copier.

4. Remove the E100 from the copier.

For detailed information about removing/installing the E100, see the installation instructions that accompany the copier (not included in this document).

5. Place the E100 on a flat surface and remove the two screws that secure the cover of the E100 to the chassis (see Figure 5).

Set aside the screws so that you can replace them later.

6. Raise the cover and slide it toward the connector panel of the chassis to remove it.

Set aside the cover so that you can replace it later.

The E100 internal components are now accessible.


Restoring functionality after service

To complete any service procedures performed on the E100, reassemble the E100, reattach it to the copier, and verify that it is working properly. To verify the installation, check the external connections of the E100 to the copier and then to the network and/or USB port.

TO REASSEMBLE AND VERIFY THE E100

1. Reseat any cables, devices, DIMMs, or other parts of the E100 assembly that you may have loosened or removed during inspection or service (see “Checking connections” on page 24).

2. Secure the cover to the chassis with the two screws that you removed earlier.

3. Reattach the E100 to the copier and do the following:

• Connect the copier interface cable from the E100 to the copier.

• Connect the network switch (Ethernet) cable from the E100 to the network.

• Connect the copier (Ethernet) cable from the E100 to the copier.

• Connect the power cable from the E100 to a power outlet.

For more information, see “Checking the network connection” on page 20.

4. If you installed a new HDD, install system software according to the procedure in “System software” on page 58.

NOTE: A spare HDD is shipped without system software.

5. Make sure that the service switches are set to normal mode.

For more information, see “Front panel” on page 27.

6. Reattach the AC power cable.

7. Before you leave the customer site, verify E100 operation as follows.

FIGURE 6: Steps to verify the E100

NOTE: After starting the E100, check the airflow of the fan to make sure that air is blowing out.

Start the E100 and print Test Page(see pages 16 and 19).

Check the Setup options (see Configuration and Setup).

Connect the E100 to the network and verify (see page 20).

PRINTING E100 PAGES 19

Printing E100 pagesThe copier touch panel allows you to print special pages that are included in the system software. These pages reside on the HDD. The following pages are available:

• Color Charts

• Configuration page—identifies options installed on the E100 and the current configuration in Setup. Always print this page before you perform a service procedure so that you can restore settings if necessary. If your reboot, wait 1-2 minutes before you print this page.

After a network connection is established, the site administrator can customize options according to network and user environment. Using this page as a guide can speed up this process. For more information, see Configuration and Setup, which is part of the user documentation set.

• E-mail Log

• Font List identifies fonts on the HDD, including the default fonts shipped with the E100 and any customer-installed fonts.

• FTP Log

• Job Log

• Test Page verifies that the E100 is functional and correctly connected to the copier.

CHECKING THE NETWORK CONNECTION 20

Checking the network connectionThe E100 provides twisted pair connectivity to an Ethernet network. This topic describes how to connect the E100 to the network and print a few test documents to verify the connection.

Depending on your network speed, the following unshielded twisted pair (UTP) network cables are supported:

• 10BaseT: Category 3 or higher

• 100BaseTX: Category 5 or higher (4-pair/8-wire, short-length)

• 1000BaseT: Category 5e or higher (4-pair/8-wire, short-length)

If the copier is 230V, use a shielded network cable.

The network cable connects to the E100 copier (Ethernet) port (see Figure 7).

FIGURE 7: Network connectors

Copier (Ethernet) port

Network switch (Ethernet) port

USB ports (type A)

The copier port and network switch port can be used interchangeably.

When installing system software with a prepared USB flash drive, you may use any USB port.

CHECKING THE NETWORK CONNECTION 21

TO CONNECT A TWISTED PAIR CABLE TO THE E100

1. Shut down the E100 (see page 15).

2. Connect the network cable to the E100 copier (Ethernet) port.

3. Start the E100 (see page 16).

4. Configure Setup options.

The site administrator is responsible for configuring Setup according to the network and user environment. Default settings in Setup may be adequate, although they may not be optimal for the user’s environment. For Setup information, refer the site administrator to Configuration and Setup, which is part of the user documentation set.

5. After configuring Setup options, verify the network connection.

After the E100 reaches Idle, it should be available on the network.

The site administrator should perform any additional Network Setup, verify the network connection, verify that the E100 appears in the list of printers, and print a few test documents from a networked computer that will use the E100. For more information, see Configuration and Setup.

COMPONENTS 22

ComponentsThe E100 includes the following replaceable components:

• Copier interface board

• CPU

• CPU cooling assembly

• DIMM

• Enclosed fan

• Hard disk drive

• Motherboard

• Motherboard battery

• Network switch board

• Power button

• Power supply

To locate internal and external components, including cables and ports, use the following:

• “” on page 23

• “Checking connections” on page 24

• “Connector panel” on page 26

• “The E100 front panel includes the LED display and service switches.” on page 27

• “Front panel” on page 27

COMPONENTS 23

FIGURE 8: Exploded view

Key1. Chassis cover2. Network switch board3. Copier interface board4. CPU cooling assembly5. DIMM (1 GB)6. CPU (2.66 GHz)7. Battery8. Security chip9. Motherboard

10. 160GB SATA HDD (hard disk drive)

11. HDD bracket12. Enclosed fan13. Enclosed fan guard14. HDD SATA data cable15. Riser/LED board cable16. Power supply17. Power switch18. Power button19. Chassis

5

1

9

6

15

19

7

14

1316

4

17

18

2

3

11

12

8

10

COMPONENTS 24

Checking connections

The most common cause of a hardware problem is a faulty or loose connection. Before you replace a component, check all external connections, and then check all internal connections.

FIGURE 9: Cable diagram

Cable key From To

1. CPU fan cable CPU fan CPUFAN connector on the motherboard

2. Enclosed fan cable Enclosed fan FAN2 connector on the motherboard

3. HDD data cable HDD data connector SATA1 on the motherboard

4. Power supply cables Power supply a. SATA power connector—HDD

b. 8-pin motherboard connector (pins 1–4 are used)

c. 24-pin motherboard connector (pins 1–20 are used)

d. Black and white leads on power switch

5. Power button cables Power button a. SW cable—J14 (pins 6 and 8)

b. SW LED cable—J14 (pins 2 and 4)(For details, see page 25.)

HDD

4a

5

2

CPU fan

Power supply

Enclosed fan

4b

4c

3

1

4d

Connect one wire to A and the other wire to B.

Power switch detail,inside view

A B

COMPONENTS 25

TO CHECK INTERNAL CONNECTIONS

When you handle electronic components, follow standard electrostatic discharge (ESD) precautions. For more information, see “Standard electrostatic discharge precautions” on page 11.

1. Shut down and open the E100 (see page 14).

Make sure to remove the AC power cable from the power outlet before opening the E100.

2. Make sure that all E100 cables, devices, and the DIMM (dual in-line memory module) are present, intact, properly aligned, and well-seated in their connectors.

Check the following for proper installation in the chassis: power supply, HDD, enclosed fan, motherboard, and motherboard components.

Check motherboard cable and component connections:

Check all other power supply cable connections in the chassis.

3. If, after you verify connections, one or more E100 components is still not receiving power, check the copier and its internal interface to the E100.

For more information, see the documentation that accompanies the copier.

Motherboard silk-screened label Component or cable

DIMM1 Socket for 1GB DIMM

Q44 Socket for BIOS chip

SATA1 HDD SATA data cable

FAN2 Enclosed fan cable

NOTE: Airflow is out.

[on CPU, no label visible] CPU cooling assembly

CPUFAN CPU cooling assembly fan cable

[no label visible] Power supply cable, 20-pin for motherboard power

[no label visible] Power supply cable, 4-pin for CPU power

BAT Battery (see “Specifications” on page 71)

J14 Power button with two attached cables (two wires each):

• SW LED wires are red and black to J14, pins 2 and 4

• SW wires are red and yellow to J14, pins 6 and 8

NOTE: Four wires left to right: red, black, red, yellow

Location Component or cable

AC power switch Power supply cable with white and black leads.Connect one wire to A and the other wire to B.

HDD Power supply with attached SATA power cable

1

2

17

18

SWSW LED

View from outside

A B

View from inside

COMPONENTS 26

Connector panel

With the connector panel, you can connect the E100 to the copier and the network. You can also control the power supply of the E100 using the AC power switch and the power button.

FIGURE 10: Connector panel


Copier interface port

Network switch (Ethernet) portPower button

AC power switch

Power connector

USB ports (type A)

The copier port and network switch port can be used interchangeably.

When installing system software with a prepared USB flash drive, you may use any USB port.

COMPONENTS 27

Front panel

The E100 front panel includes the LED display and service switches.

LED display

With the LED display, you can monitor the progress of an installation and view service codes, which provide information about the status of the E100. For more information about service codes, see “Troubleshooting” on page 73.

During startup, the E100 advances through a standard diagnostic sequence. Codes flash rapidly on the LED display during this time, until the E100 reaches Idle. In the Idle state, 00 displays. If the LED display hangs with a code other than 00, one or more diagnostic tests may have failed.

Service switches

Service switches allow you to change the mode of the E100, which is a required step in some service procedures.

FIGURE 11: LED display and service switches

LED display

Service switches

Normal mode

Boot mode

Service mode

COMPONENTS 28

Motherboard

The motherboard includes a 2.6GHz Intel Core2 Duo CPU that controls the image data transfer to and from the motherboard and runs the interpreter. The interpreter rasterizes the page description file and compresses the image pattern into memory using compression technology.

When you must remove and replace the E100 motherboard, do the following.

• Transfer the DIMM, CPU, and security chip from the old motherboard. Replacement motherboards ship with thermal compound for use when transferring the CPU.

• Make sure that the new motherboard solves the problem you are troubleshooting before you transfer options to it. Transferring options permanently customizes the new motherboard so that it cannot be returned to inventory and cannot be installed in another E100. If the new motherboard does not solve the problem, do not transfer options to it. Instead, return the new motherboard to inventory.

• Do not reinstall system software at the same time that you install a new motherboard. Reinstalling system software is not necessary when installing a new motherboard and can result in an error if done before transferring options to the new motherboard.

• BIOS chips are not interchangeable. Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can damage the E100.

• Do not install a new HDD at the same time that you install a new motherboard.

It is unlikely that both the HDD and the motherboard are defective; therefore, avoid replacing both to solve one problem. If troubleshooting strategies (checking cables and connections, and so forth) do not resolve the problem and you suspect either the HDD or the motherboard is at fault, use the following order: replace the HDD; install system software; verify the problem still exists; and then move on to other procedures, such as replacing the motherboard. Otherwise, you may need to return the E100.

Required items for motherboard replacement

You will need the following items:

Included in the motherboard kit

• New motherboard

• USB Prep Tool CD

COMPONENTS 29

Not included in the motherboard kit

• USB 2.0 flash drive (32MB) with write-protection turned off.

– Not all USB 2.0 flash drives are validated for use with the E100. If a flash drive does not work, try another brand.

• Any PC with:

– Windows Vista (32- or 64-bit) or Windows XP with Service Pack 2 or later

– CD or DVD drive

– Support for USB 2.0

– 256MB of available memory

Motherboard jumpers

The following table describes the jumper pin locations on the motherboard. Do not move or change any of the default jumper configurations.

TABLE 1: Jumper pins on the motherboard

Location on motherboard Default jumper configuration

JP7 (on edge of motherboard, near J18)

No jumper installed

J17 (on corner of motherboard, near SATA 1 connector)

No jumper is installed

J18 (on edge of motherboard, near the on-board speaker)

Jumper is installed on pins 1 and 2(pin 1 is indicated by a silkscreened triangle)

J22 (on connector edge of motherboard, near the mounting screw standoff )


J23 (on corner of motherboard, near J5)


COMPONENTS 30

TO REMOVE THE E100 MOTHERBOARD

Follow standard electrostatic discharge (ESD) precautions when you handle electronic components. For more information, see “Standard electrostatic discharge precautions” on page 11.

Before you remove the motherboard, you must remove all cables connected from other components to the motherboard. These include both motherboard power cables, chassis fan cable, HDD data cable, power button cables, and service board cable.

If you are replacing an old motherboard with a new motherboard, you will need to first prepare the new motherboard (see below) and then verify functionality in service mode (page 18).

1. If possible, print a Configuration page so that you have a record of system settings and features (see page 19).


3. Remove the E100 from the copier (see page 17).

4. Remove the copier interface board (see page 36).

5. Disconnect the following cables from the motherboard (see Figure 9 on page 24):

NOTE: Before you cut any tie-wraps, note the cable routing, so that you can properly arrange the cabling later with new tie-wraps. Tie-wraps are included in the motherboard spare kit.

• Power supply cable, 20-pin, from motherboard power connector

• Power supply cable, 4-pin, from CPU power connector

• HDD cable from motherboard SATA1 connector

• Enclosed fan cable from motherboard FAN2 connector

• Power button cables (two) from motherboard connector labeled J14

Four wires left to right: red, black, red, yellow

6. Remove the five screws that secure the E100 motherboard to the chassis.

7. Slide the motherboard away from the connector panel cutouts.

Make sure to note the position of the “metal fingers” on the USB connectors so that you can reposition them later.

1

2

17

18

SWSW LED

COMPONENTS 31

8. Lift the motherboard out of the chassis at a 45-degree angle and set it on a flat, antistatic surface.

As you remove it, be careful to avoid stressing the motherboard or the surrounding cables in the chassis.

9. If you are replacing the motherboard with a new motherboard, proceed to “To prepare a replacement motherboard” on page 31.

TO PREPARE A REPLACEMENT MOTHERBOARD


• Perform the following tasks on the old motherboard:

• Transfer the following components to the new motherboard: CPU, CPU cooling assembly (see page 40), DIMM (see page 38), and security chip (see page 32).

Do not transfer the BIOS chip from the old motherboard onto the new motherboard. Doing so can cause the system to shut down due to incompatibility issues.

• Remove the battery from the new motherboard (see page 34.) Set aside the battery so that you can reinstall it after a minimum of two minutes.

• Wait a minimum of two minutes, and then reinstall the battery.

COMPONENTS 32

Security chip

If you replace the E100 motherboard, you must transfer the security chip from the old motherboard to the new motherboard.

Make sure to remove the security chip from the old motherboard before returning the old motherboard to your authorized service/support center. If you fail to install the security chip on the new motherboard, the E100 will not start up and all customer-purchased software options will be lost.

TO TRANSFER THE SECURITY CHIP TO THE NEW MOTHERBOARD

1. Locate the extraction tool provided in the new motherboard kit.

2. Remove the security chip from socket J12 on the old motherboard.

Carefully position the extraction tool around the edges of the security chip, and pull the chip straight out of the socket. Make sure not to put stress on surrounding components.

Do not rock the chip from side to side when removing it from the socket. Doing so may result in permanent damage to the security chip.

3. Inspect the security chip and carefully straighten any bent pins with needlenose pliers.

4. Install the security chip in socket J12 on the new motherboard.

NOTE: Be sure to align the small notch in the security chip with the notch in the outline that appears inside socket J12. If you install the security chip incorrectly, you may corrupt the security chip and/or the motherboard.

FIGURE 12: Aligning the security chip

J12

Align notches

Security chip

COMPONENTS 33

TO INSTALL THE MOTHERBOARD IN THE CHASSIS

When you handle electronic components, you must follow standard electrostatic (ESD) precautions. For more information, see “Standard electrostatic discharge precautions” on page 11.

1. Lower the motherboard into the chassis at a 45-degree angle and carefully insert the connector panel connectors through the connector panel cutouts. Lay the motherboard flat and align the motherboard with the screw holes in the bottom of the chassis.

As you install it, be careful to avoid stressing the motherboard or the surrounding cables in the chassis. Make sure to position the metal fingers on the USB connectors.

2. Install the motherboard screws into the chassis (five screws).

3. Connect the following cables from the motherboard (see Figure 9 on page 24):

• Power button cables (two) at motherboard connector labeled J14

Four wires left to right: red, black, red, yellow

The two 2-wire cables are labeled SW LED and SW. SW LED wires are red and black; SW wires are red and yellow.

• Enclosed fan cable to FAN2

• HDD cable to SATA1

• Power supply cables: 20-pin cable for MB power; 4-pin cable for CPU power

4. Install the copier interface board (see page 36).

5. Reassemble the E100 (see page 18) and start the E100.

6. Configure the date and time in Setup (for details, see the Configuration and Setup, which is part of the user documentation set).

7. Print a Configuration page to verify system settings and features (see page 19).

1

2

17

18

SWSW LED

COMPONENTS 34

Motherboard battery

The motherboard battery is a coin-shaped battery. To replace it, use a 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent).

FIGURE 13: Battery

There is danger of explosion if the battery is replaced with an incorrect type. Replace it only with the same type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen entsprechend den Anweisungen des Herstellers entsorgt werden.

ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux instructions du constructeur.

ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med bat-teri af samme fabrikat og type. Levér det brugte batteri tilbage til leverandøren.

VAROITUS: Paristo voi räjähtää, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä Käytetty paristo valmistajan ohjeiden mukaisesti.

ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.

VARNING: Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparat-tillverkaren. Kassera använt batteri enligt fabrikantens instruktion.

TO REPLACE THE BATTERY

Follow standard electrostatic discharge (ESD) precautions when you handle electronic components. For more information, see “Standard electrostatic discharge precautions” on page 11.


2. Remove the copier interface board from the motherboard so that you can easily access the battery socket. For instructions, see page 34.

3. Locate the battery on the E100 and the metal clip that holds the battery in the socket.

4. Push the metal clip away from the battery.

Use caution when bending the clip; excessive force could cause the clip to lose its tension.

Clip

BatterySocket

COMPONENTS 35

5. Pull the battery out of its socket and release the clip.

6. To insert a new battery, insert the battery into the socket, with the positive (+) side facing up.

Make sure that the battery snaps into place and the clip holds it securely in the socket.

7. Reinstall the copier interface board.

8. Reassemble the E100 and verify functionality (see page 18).

The date and time of day are lost when the old battery is removed. For instructions on entering Server Setup to program the system date and time, see Configuration and Setup, which is part of the user documentation set.

COMPONENTS 36

Copier interface board

The copier interface board connects to the large PCI connector (PCIEXP1) on the motherboard.

FIGURE 14: Copier interface board

TO REMOVE THE COPIER INTERFACE BOARD

You must follow standard electrostatic discharge (ESD) precautions when you handle electronic components. For more information, see “Standard electrostatic discharge precautions” on page 11.


2. Remove the mounting screws that connect the copier interface board bracket to the connector panel.

Do not remove the two jackscrews that connect the bracket to the copier interface board.

3. Lift the copier interface board from the chassis.

Set the board and the screws aside.

4. Place the copier interface board on an antistatic surface.

TO REPLACE THE COPIER INTERFACE BOARD


1. Connect the copier interface board to the large PCI connector (PCIEXP1) on the motherboard.

2. Secure the copier interface board bracket to the connector panel with the two mounting screws that you removed earlier.

3. Reassemble the unit and verify functionality (see page 18).


Copier interface port

COMPONENTS 37

Network switch board

The E100 connects to the copier by means of a network switch board. With this board, you can create separate IP addresses for the E100 and the copier, which is a required step when enabling some functions on the E100.

The network switch board connects to the small PCI connector on the motherboard.

FIGURE 15: Network switch board

TO REMOVE THE NETWORK SWITCH BOARD



2. Remove the mounting screws that connect the network switch board to the bracket on the connector panel.

Do not remove the two jackscrews that connect the bracket to the network switch board. Save the screws for later.

3. Lift the network switch board from the chassis.

4. Place the network switch board on an antistatic surface.

TO REPLACE THE NETWORK SWITCH BOARD

When you handle electronics components, you must follow standard electrostatic discharge (ESD) precautions. For more information, see “Standard electrostatic discharge precautions” on page 11.

1. Connect the network switch board to the small PCI connector on the motherboard.

2. Secure the network switch board to the bracket on the connector panel with the two mounting screws that you removed earlier.


COMPONENTS 38

DIMM

The E100 includes a 1GB DIMM (dual in-line memory module) in the DIMM1 socket. It is held in place on the motherboard by levers at each end of each the socket. Approved DIMMs are available from your authorized service support center.

FIGURE 16: DIMM

TO REPLACE OR UPGRADE A DIMM



2. To release the DIMM, push outward on the lever on each side of the DIMM (see Figure 16).

3. To avoid damaging the DIMM or the socket, slide the DIMM straight out of the socket, and then set the DIMM aside.

4. To install a DIMM, insert it straight into the DIMM1 socket; insert one end, and then the other end into the socket. Make sure that the levers snap into place.

The DIMM fits the socket only one way. The notch on the bottom of the DIMM should line up with the notch in the socket.

Make sure that the levers close securely around the ends of the DIMM and that the DIMM is fully seated in its socket. Avoid flexing the board while you firmly seat the DIMM in its socket.

Lever

Lever

Socket notch

DIMM

COMPONENTS 39

5. If you installed a new DIMM, clear the CMOS (see page 57).

Make sure to remove the AC power cable from the power outlet before opening the E100 and clearing the CMOS.

To clear the CMOS, remove the battery (see page 34), wait two minutes to allow the motherboard electrical components to fully discharge, and then reinstall the battery (see page 34).

To ensure compatibility between the new component and the previous settings stored in the BIOS, you must clear the CMOS after installing a new DIMM.


If you installed a new DIMM, make sure to reset the date and time in Setup. To verify memory capacity, print a Configuration page to check the amount of memory recorded.

COMPONENTS 40

CPU and CPU cooling assembly

The CPU is installed in a Zero Insertion Force (ZIF) socket on the motherboard. Before removing the CPU from its socket, remove the motherboard from the chassis (see page 28), disconnect the CPU fan cable from the motherboard, and remove the cooling assembly from the CPU socket (see page 41). The CPU cooling assembly consists of a fan and a heatsink.

NOTE: Do not remove the CPU fan from the heatsink.

FIGURE 17: CPU cooling assembly

CPU fan

Heatsink

Load plate

CPU socket on motherboard

CPU

Socket lever

COMPONENTS 41

TO REMOVE THE CPU



2. Remove the motherboard components (see page 30).

3. Remove the power supply (see page 49).

4. Remove the motherboard from the chassis (see page 30).

Place the motherboard on a flat, antistatic surface.

5. Remove the CPU fan cable from motherboard connector CPUFAN.

6. Remove the CPU cooling assembly:

Be aware that both the cooling assembly and CPU may be very hot. You may need to allow the components to cool before you attempt to remove them.

• Insert a flathead screwdriver into the groove on the top of each fastener cap and rotate the fastener one quarter-turn counterclockwise to the position shown below.

• Pull straight up on each fastener cap until the retaining tang at the tip of the peg is released from the motherboard.

You may need to use moderate force to pull the pegs and pins out of the motherboard. Be careful not to damage nearby components on the motherboard or the CPU cooling assembly when pulling up on the fasteners.

FIGURE 18: Removing the CPU cooling assembly

7. Lift the cooling assembly off the CPU socket and set it aside.

Use caution when lifting the cooling assembly off the CPU, because the thermal compound at the base of the heatsink may damage the CPU if the heatsink is removed too forcefully.

Rotate each fastenerto this position.

Peg

COMPONENTS 42

8. Unlock the CPU socket lever and place it in the open position (flex the lever away from the retention post, and then raise it).

9. Open the load plate (see Figure 19).

FIGURE 19: Removing/replacing the CPU

10. Grasp the CPU by its edges, lift it out of the socket, and then place the CPU in a safe place.

NOTE: If you remove the CPU from the motherboard to install it on a new motherboard, unpack the new motherboard and remove the protective plastic cover from the CPU socket. Transfer the protective cover to the CPU socket of the old motherboard to protect the circuitry.

Load plate open

CPU

Socket lever in the open position

Socket lever inthe locked position

Yellow triangle

Flat corner of socket border

COMPONENTS 43

TO REPLACE A CPU


1. Do one of the following:

• If you are installing a new CPU cooling assembly on an existing CPU, clean the contact surface of the CPU to remove any old thermal compound residue. A thermal pad is preinstalled on the underside of the new CPU cooling assembly.

Be sure to remove all thermal compound residue from the surface of the CPU. It may help to scrape all the residue off the surface using the flat edge of a non-conductive tool. Then use a lint-free cloth moistened with alcohol to clean the surface.

• If you are installing the existing CPU and CPU cooling assembly on a new motherboard, clean the contact surfaces of the CPU and cooling assembly as described above. Then apply fresh thermal compound to the contact surface of the CPU using the applicator provided with the new motherboard.

2. Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.

3. Place the CPU in the socket (see Figure 19 on page 42).

The CPU and the socket are keyed to ensure correct installation. The notches on the edges of the CPU correspond with the two small posts inside the socket. Align the yellow triangle on the CPU with the flat corner of the socket. A yellow arrow stenciled on the motherboard next to the socket points to the flat corner. Do not force the CPU.

FIGURE 20: Locating the flat corner of the CPU socket

4. Close the load plate.

Flat corner of socket

COMPONENTS 44

5. Lower the socket lever and place it in the locked position under the retention post.

6. Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, static-free work surface.

• Apply fresh thermal compound, as described in step 1 on page 43.

• Rotate fasteners to the position shown below by turning them clockwise (that is, in the opposite direction of the arrow on top of the fastener).

• Ensure that the pin inside each peg is fully retracted upward.

FIGURE 21: Replacing the CPU cooling assembly

7. Place the heatsink over the CPU socket.

• Align the cooling assembly so that when it is installed, the fan cable easily reaches connector CPUFAN on the motherboard.

• Align the pegs over their mounting holes in the motherboard.

NOTE: Make sure that each fastener is rotated to the position shown in Figure 21.

8. At opposite corners, press down on each fastener until the retaining tang at the tip of the peg clicks into locked position and the fastener cannot be pressed down further. Engage all four pegs.

NOTE: Do not rotate the fasteners after installation.

Engaging the pegs at opposite corners applies clamping force equally over the CPU and socket. Avoid using excessive force and take care not to flex the motherboard when you engage the pegs.

Before placing the cooling assembly on the socket, rotate each fastener tothis position.

PegEnsure that each pin is fully retracted upward inside its peg.

COMPONENTS 45

9. Turn the motherboard over and verify the following:

• Each black pin protrudes through the mounting hole on the underside of the motherboard.

• Each black pin is flush with the tip of the peg.

FIGURE 22: Inspecting the cooling assembly pins on the underside of the motherboard

10. Connect the CPU fan cable to the motherboard connector CPUFAN.

The cable connector is keyed to fit only one way. Make sure that the connector on the cable is securely attached to connector CPUFAN on the motherboard.

11. Install the motherboard in the chassis (see page 33).

12. Replace the power supply (see page 50).

13. Replace the motherboard components (see page 31).

14. If you installed a new CPU, clear the CMOS.

You should clear the CMOS after installing a new CPU to ensure compatibility between the new component and previous settings stored in the BIOS.

NOTE: Be sure to remove the power cable from the E100 before clearing CMOS.

• Remove the battery (see page 34).

• Wait two minutes to allow the motherboard electrical components to fully discharge.

• Reinstall the battery (see page 34).

15. Reassemble the E100 and verify its functionality (see page 18).

NOTE: If you installed a new CPU, make sure to reset the date and time in Setup.

Straight-on view

Cross-sectional view

COMPONENTS 46

Enclosed fan

One enclosed fan is attached to the chassis to cool the system. As an exhaust fan, the fan blows air out of the system. When replacing it, follow “Precautions” on page 9.

FIGURE 23: Location of the enclosed fan

TO REPLACE THE ENCLOSED FAN


2. Remove the E100 from the copier (see page 17).

3. Note the orientation of the fan and the arrow indicating the air flow out of the vent.

Tip: The air flows out the vent holes of the chassis.

4. Remove and set aside the fan rivets; remove the fan.

Tip: Insert a short tool less than 4.4 mm in diameter into each access hole, find the center of the rivet, and push the rivet out. Or, pry the cap of the rivet up with a thin, dull blade.

5. Transfer the fan guard (if installed) from the old fan to the correct side of the new fan, using the guard rivets. Note that guard rivets may differ significantly from fan rivets.

6. Install the new fan inside the chassis using the fan rivets, and connect the fan cable to motherboard connector FAN2 (see Figure 9 on page 24).


Rivet (1 of 4)

COMPONENTS 47

Power button

The power button assembly includes the power button, the SW cable, and the SW LED cable. For more information about the power button, see page 16. When replacing the power button assembly, follow “Precautions” on page 9.

FIGURE 24: Location of the power button

TO REMOVE THE POWER BUTTON ASSEMBLY


2. Remove the power button cables (SW and SW LED) from J14 on the motherboard.

3. Use needlenose pliers to pinch the beveled sides of the button casing, and push the button assembly out through the cutout in the chassis.

Carefully pull the power button cables, one pair at a time, through the cutout.

TO REPLACE THE POWER BUTTON ASSEMBLY

1. Carefully insert the power button cables through the cutout in the chassis.

Insert the cables, one pair at a time, through the cutout.

2. Push the button assembly firmly into the cutout until the assembly is locked in place.

Make sure that the beveled sides of the button casing are secured to the inside of the chassis.

Cutout

Pinch beveled sidesto unlock button

from chassis.

COMPONENTS 48

3. Connect the power button cables to the correct pins on J14

• SW LED cable—pins 2 and 4

• SW cable—pins 6 and 8


1

2

17

18

SWSW LED

J14 on the motherboard

NOTE: Four wires left to right: red, black, red, yellow.

COMPONENTS 49

Power supply

The power supply in the chassis is dedicated to the E100. It supplies power to the motherboard, power button, and HDD. To remove or replace the power supply, use the following procedures and follow “Precautions” on page 9.

FIGURE 25: Location of the power supply

TO REMOVE THE POWER SUPPLY


2. Disconnect the power cables:

• 20-pin connector from motherboard power

• 4-pin connector from CPU power

• Black and white power leads from the power switch

• SATA power cable from the HDD

3. Note how the power supply cables are arranged in the chassis, and then carefully remove them from the cable clamps.

4. Remove the four screws that secure the power supply to the chassis, and then lift the power supply out of the chassis.

Screw (1 of 5)

COMPONENTS 50

TO REPLACE THE POWER SUPPLY

1. Place the power supply into the chassis and secure it with the four screws that you removed earlier.

When replacing the screw inside the chassis, see the following illustration.

FIGURE 26: Replacing the power supply

2. Arrange the cables inside the chassis and secure them with the cable clamps.

3. Connect power cables:

• 20-pin connector for motherboard power

• 4-pin connector for CPU power

• SATA power cable to the HDD

• Black and white power leads to the power switch.

Connect one wire to A and the other wire to B.


Install a screw here.

It is not necessary to install a screw in this area.

View from outside

A B

View from inside

COMPONENTS 51

Power supply connectors

The following table describes the power supply cables that are required in the E100. For more information about the power supply, see “Specifications” on page 71.

TABLE 2: Power supply cable details

Cable connector Pin(s) Wire color Voltage Connection

NOTE: All voltages listed in this table are direct current voltages (VDC).

1, 2 Orange +3.3V

3, 5, 7, 13, 15, 16, 17

Black COM

4, 6, 19, 20 Red +5V

8 Gray PW-OK

9 Purple +5Vsb

10 Yellow +12V

11 Orange +3.3V

Brown +3.3V sense

12 Blue -12V

14 Green PS-ON

18 — not connected

1 Black COM

2 Black COM

3 Yellow&Black +12V

4 Yellow&Black +12V

1 Yellow +12V

2, 3 Black COM

4 Red +5V

1 Yellow +12V

2 Black COM

3 Red +5V

4 Black COM

5 — not connected

10

9

8

7

6

5

4

3

2

1

20

19

18

17

16

15

14

13

12

11

P1

20-pin power connectorto motherboard

Power supply to motherboard

2

1

4

3

4-pin power connectorto motherboard

4-pin PATA power (not used)

SATA (5-pin) power connectorto HDD

Power supply to HDD

COMPONENTS 52

Hard disk drive

The factory-installed HDD (hard disk drive) is formatted and E100 software, including operating software, system software, network drivers, and copier fonts, has been preinstalled. Because the HDD stores spooled print jobs, available disk space is displayed on the control panel.

If the HDD is replaced, you must install the system software on the new HDD. If you are replacing the HDD, you need the following:

• The appropriate system software on DVD

• The latest version of user software (for networked computers that will be printing to the E100)

Before you replace the HDD, if possible, print the following system pages:

• Configuration page records the customer’s current Setup configuration (custom settings are lost when you install system software).

• Font List details what fonts are resident on the E100. Along with the fonts that are provided on the System Software DVD, the customer may have installed additional fonts that are deleted when the system software is installed.

For information about installing system software, see page 58.

Proper handling

Handle the HDD with care:

• When you handle electronic components, such as an HDD, follow standard ESD precautions. For more information, see “Standard electrostatic discharge precautions” on page 11.

• Keep magnets and magnet-sensitive objects away from the HDD.

• Do not remove the screws on top of the HDD. Loosening these screws voids the warranty.

• Never drop, jar, or bump the HDD.

• Handle the HDD by its sides and avoid touching the printed circuit board.

• Allow the HDD to reach room temperature before installation.

HDD problems may be a result of the following:

• Loose or faulty connection

• Faulty HDD

Before you decide that the HDD must be replaced, make sure that the connectors on the HDD and the motherboard are intact, properly aligned, and firmly connected. If the pins are bent, gently straighten them with needlenose pliers.

COMPONENTS 53

TO REMOVE THE HDD

1. If you are replacing the HDD with a new HDD, allow the network administrator the opportunity to print the Job Log and save any custom simulation and output profiles. If possible, print the following:

• Configuration pages provide records of any installed options and the customer’s current Setup configuration.

• Font List lists the fonts currently on the HDD. Along with the fonts provided, the customer may have installed additional fonts.

For information about how to print the Configuration page and Font List, see Configuration and Setup, which is part of the user documentation set.


3. Remove the power cable from the HDD.

4. Remove the data cable from the HDD by pulling the connector (not the cable) straight out from the HDD.

5. Remove the three screws that secure the HDD assembly to the chassis.

Set aside the screws so that you can replace them later.

COMPONENTS 54

6. Carefully lift the HDD assembly to release its lower edge from the mounting posts in the chassis, and then remove the HDD assembly from the chassis.

FIGURE 27: Removing the HDD assembly

Screw (1 of 3)

HDD assembly

COMPONENTS 55

7. If you are replacing the HDD with a new HDD, remove the HDD from its bracket.

Remove the four screws that secure the HDD to the HDD bracket (see Figure 28). Remove the HDD bracket and set it aside so that you can replace it later.

Make sure to support the HDD as you remove the screws. Do not loosen or remove the screws on the HDD covers. Loosening or removing these screws will break the seal and void the HDD warranty.

Do not touch the drives with magnetic objects (such as magnetic screwdrivers), and avoid placing magnet-sensitive objects, such as credit cards and employee ID cards, near the HDDs.

FIGURE 28: Removing the HDD from the bracket

8. Place the HDD in an antistatic bag.

Replacement HDDs are shipped without any preinstalled system software. After installing a HDD, you must install the appropriate system software.

Screw (1 of 4)

HDD bracket

HDD (connector side)

COMPONENTS 56

TO REPLACE THE HDD

1. If you are installing a new HDD, unpack the new HDD. Otherwise, skip to step 4.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or place magnet-sensitive objects near the HDD.

2. Place the HDD inside the HDD bracket, and align the two holes on either side of the HDD with the holes in the bracket.

Position the HDD inside the HDD bracket, as shown in Figure 28 on page 55.

3. Replace the four screws that attach the bracket to the HDD.

Make sure that you use the same screws that you removed earlier.

4. Position the HDD assembly inside the chassis, as shown in Figure 27 on page 54.

Position the lower edge of the HDD bracket over the mounting posts in the chassis, and press down firmly to engage the posts.

5. Using the three screws that you removed earlier, secure the HDD assembly to the chassis.

6. Connect the SATA data cable to the SATA data connector on the HDD. Make sure that the other end of the cable is connected to SATA1 on the motherboard.

7. Connect the SATA power cable connector to the SATA power connector on the HDD.

Always connect power to the SATA power connector on the HDD. Do not use the PATA (4-pin) power connector, if it is present on the HDD, and do not connect power to both the SATA and PATA power connectors on the HDD. An incorrect power connection will result in system errors.

The cable connector is keyed to fit only one way.

8. Reassemble the E100 (see page 18).

9. Connect the external cables that you removed from the E100.

10. If you replaced the HDD with a new HDD, install system software (see page 58).

NOTE: If, after installing a new HDD and system software, you notice that the E100 takes longer than usual to start up, clear the CMOS (see page 57).

COMPONENTS 57

Clearing the CMOS

Clear the CMOS after installing a new motherboard, CPU, DIMM, or HDD to ensure compatibility between the new component and the settings stored in the BIOS.

TO CLEAR THE CMOS


Make sure to remove the AC power cable from the power outlet before opening the E100 and clearing the CMOS.

2. Remove the battery (see page 34).

3. Wait two minutes to allow the motherboard electrical components to fully discharge.

4. Reinstall the battery (see page 34).


6. Reset date and time in Setup (see Configuration and Setup, which is part of the user documentation set).

SYSTEM SOFTWARE 58

System softwareThe E100 system software is preinstalled on the HDD at the factory. You must install system software if a later version is required, if you replace the HDD, or if you discover problems with the current system.

Use one of the following methods to install system software:

• Ethernet port method (see page 59)

• USB flash drive method (see page 62)

Keep in mind the following when installing system software:

• Language: Screens for installing system software are always displayed in English, even if the copier is configured for another language.

• Compatibility: The latest user software must be installed on all computers that print to the E100. Using incompatible versions of the system and user software may result in system problems.

• Backup/Restore Settings: All Setup configurations, as well as all custom files stored on the HDD, are deleted when you install system software. Always save the current E100 settings before you install system software. After the installation is complete, restore the settings that you saved earlier.

The saved settings file contains the following: Setup configurations (except for Server Name and Date/Time), and custom color profiles saved on the HDD.

• Configuration: When upgrading or reinstalling the system software, make sure to print the Configuration page before installing any software (for instructions, see page 19). The Setup configurations are lost when you install system software.

• Fonts: Installing system software deletes all fonts that the customer has installed on the E100. Only resident fonts are restored during system software installation. Use Command WorkStation to reinstall additional fonts.

To determine which additional fonts were downloaded to the E100, ask the network administrator to print the Font List before you format the HDD and again after you complete the system software installation. Any fonts not listed after installation must be reinstalled.

• Jobs: All jobs in all print queues and all jobs archived locally on the E100 HDD are deleted when you install system software. To save jobs, ask the network administrator to archive them to a location on the network, so that the jobs can be imported back into the E100 queue after system software installation. For more information, see Command WorkStation Help.

• FreeForm masters: All FreeForm master jobs are deleted when you install system software. To save FreeForm master jobs, ask the network administrator to archive them to a location on the network, so that the jobs can be imported back into the E100 queue after system software installation. For more information, see Command WorkStation Help.

SYSTEM SOFTWARE 59

Installing system software through an Ethernet port

To install system software through an Ethernet port, you need the following items:

• Crossover Ethernet cable (4-pair/8-wire, short-length)

• A Windows 2000/XP/Vista/Windows 7 computer with:

– A DVD media drive, built-in or attached

– Support for 100BaseTX or 1000BaseT

– 512MB minimum memory capacity

• System Software DVD

The System Software DVD contains the system software and the Fiery System Software Installer.

TO INSTALL SYSTEM SOFTWARE THROUGH AN ETHERNET PORT

1. Before you proceed, do the following:

• On the E100, remove all dongles and devices.

• Ask the network administrator to print the Job Log, Configuration page, and Font List, and to archive any customer-installed fonts and FreeForm masters (if possible).

For more information, see “Printing E100 pages” on page 19.

• If you are reinstalling the same version of system software, back up the system configuration.

For more information, see “Backing up the system configuration” on page 67.

2. Power on the PC and do the following:

It is important that you complete all of the following tasks. If you do not, installation may fail.

• Close all software applications.

• Stop all File Transfer Protocol (FTP) and Trivial File Transfer Protocol (TFTP) services.

• Disable all antivirus and antispyware applications.

• Make sure that the PC is configured to obtain its IP address automatically (DHCP).

• Remove any network cables between the PC and the customer network.

• Disable all wireless network connections.

• Turn off the Windows firewall.

• Disable all power-save and hibernation settings.

3. On the PC, insert the System Software DVD.

The Fiery System Software Installer starts. If it does not, browse to the location of System Software DVD and double-click the DVD icon.

SYSTEM SOFTWARE 60

4. In the installer, do the following:

• At the Welcome screen, click Next.

• At the License Agreement screen, select I Agree. Click Next.

• At the Connection Type screen, select Ethernet. Click Next.

5. Shut down the E100 (see page 15).

6. Power off the copier.

7. Disconnect all cables connected to the E100, except the power cable.

8. Connect the crossover Ethernet cable from the E100 copier (Ethernet) port to a PC Ethernet port.

FIGURE 29: Creating an isolated Ethernet network using a crossover cable

9. On the E100, set the service switches to service mode (move both service switches to the ON position).


10. On the E100, press the power button once.

Wait for 00 to display on the LED display.

11. In the installer, click Next.

Files are transferred from the computer to the E100. If a firewall or security alert displays, preventing the file transfer, select the option to unblock the installer.

This segment of the installation requires approximately 30 minutes. Do not click Cancel or close the installer screen during this time.

12. In the installer, click Next, and then click Finish.


Windows 2000/XP/Vista/7 PC

Crossover Ethernet cable

SYSTEM SOFTWARE 61

13. On the PC, remove the System Software DVD.

14. Do the following to return the E100 to normal mode:

• On the E100, press and hold the power button for 5 seconds.

The E100 powers off.

• On the E100, set the service switches to normal mode (move the service switches down to the OFF position).

For more information, see “The E100 front panel includes the LED display and service switches.” on page 27.

• On the E100, disconnect the crossover cable.

• Reconnect all cables to the E100.

– Connect the copier interface cable from the E100 to the copier.

– Connect the network switch (Ethernet) cable from the E100 to the network.

– Connect the copier (Ethernet) cable from the E100 to the copier.

– Connect the power cable from the E100 to a power outlet.


• On the E100, with the power switch is in the OFF (|) position, press the power button once.

The E100 powers on. Wait for 00 to display on the LED display.

15. If you reinstalled system software (same version), do the following:

• Restore the system configuration.

For more information, see “Restoring the system configuration” on page 68.

• Reinstall previously installed software patches.

For more information, see “Installing software patches” on page 69.

• Ask the network administrator to reinstall customer-installed fonts and FreeForm masters archived earlier.

16. Reconnect all dongles and devices that you removed earlier.

SYSTEM SOFTWARE 62

Installing system software through a USB flash drive

To install system software with a USB flash drive attached to the E100, you need the following items:

• USB Prep Tool CD (included in the E100 service kit)

• CD or DVD containing the service software to be loaded (included in the E100 service kit)

• USB 2.0 flash drive (not provided). If the drive has a write-protection feature, make sure that write-protection is switched off. The drive must have a minimum capacity of 5GB.

Not all USB 2.0 flash drives are validated for use with the E100. If the drive that you are using does not work, try another brand.

• Any PC (not provided) with:

– Windows Vista (32- or 64-bit), or Windows XP with Service Pack 2 or later

– CD or DVD drive, built-in or attached

– Support for USB 2.0 (USB 1.1 may work, but it will be very slow.)

– 256MB of available memory

SYSTEM SOFTWARE 63

TO INSTALL THE USB PREP TOOL APPLICATION

1. Insert the USB Prep Tool CD into the media drive of the PC.

2. Navigate to the location of the CD and double-click Setup.exe to start the installer. Click Proceed.

3. On the Welcome screen, click Next.

4. Accept the terms of the license agreement and click Next.

Wait while the installer verifies the installation requirements.

NOTE: If the PC does not already have .Net framework installed, click Accept to accept the terms of the license agreement that appears on the screen. Wait up to 10 minutes as the .Net framework files are installed.

5. At the next screen, accept or change the destination location, and then click Next.

6. When prompted, click Install to begin the installation.

Wait while the application is installed on the PC.

7. At the InstallShield Wizard Complete screen, make sure that the Launch the USB Prep Tool Application check box is selected, and then click Finish.

8. Remove the USB Prep Tool CD.

TO LOAD A USB FLASH DRIVE WITH SOFTWARE

NOTE: In this procedure, USB Prep Tool is used to copy the system software to the USB flash drive.

1. If necessary, start USB Prep Tool by clicking Start on the PC and choosing All Programs > EFI > USB Prep Tool.

2. Insert the System Software DVD into the media drive of the PC.

3. Insert the USB flash drive into a USB port on the PC.All data on the USB flash drive is lost when the drive is reformatted during the preparation procedure. Make sure that no valuable data resides on the USB flash drive.

SYSTEM SOFTWARE 64

4. Follow the on-screen prompts:

• Start screen: Specify the drive to copy files from (the drive letter of the media drive). Specify the drive to copy to (the drive letter of the USB flash drive). Click Proceed when the Proceed button is available. Click OK to begin formatting the USB flash drive.

• Prepare screen: The progress bar shows that the contents of the software DVD are being copied. Do not cancel. It takes approximately 30 minutes to copy all of the contents of the System Software DVD. When the Language Selection menu is available, choose the language of the software that you want to install, and then click Proceed.

• Finish screen: Confirm that the contents of the software DVD were copied successfully to the USB flash drive. Click Finish to exit USB Prep Tool.

5. Remove the USB flash drive from the PC.

Do not leave the prepared USB flash drive attached to the PC. If the drive is still attached when the PC starts up or reboots, system corruption may result.

6. Remove the System Software DVD from the PC.

7. Label the prepared USB flash drive with identifying information.

For example, copy onto a label tag (1) the product name, and (2) the system software version number that you find printed on the System Software DVD label. The USB flash drive is now prepared and can be used to install system software.

SYSTEM SOFTWARE 65

TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE

1. Before you install system software, do the following:

• On the E100, remove all dongles and devices.

• Ask the network administrator to print the Job Log, Configuration page, and Font List, and to archive any customer-installed fonts and FreeForm masters (if possible).


2. If you are reinstalling system software (same version), back up the system configuration.

For more information, see “Backing up the system configuration” on page 67.

3. With the E100 power switch in the ON (|) position, shut down the E100 (see page 14).

If you cannot shut down the E100 from the copier touch panel, press and hold down the E100 power button until the green light turns off.

4. Power off the copier.

5. Disconnect all cables connected to the E100, except for the power cable.

6. On the E100, set the service switches to boot mode (move the number 1 service switch up to ON, but leave the number 2 switch down, away from ON).

For more information, see “The E100 front panel includes the LED display and service switches.” on page 27.

7. On the E100, insert a prepared USB flash drive into a USB port.

For more information, see “To load a USB flash drive with software” on page 63.

8. On the E100, press the power button once.

The E100 powers on. Files are copied from the USB flash drive to the E100 (requires 5-15 minutes, depending on the USB flash drive).

9. On the E100, with the E100 power switch in the switch in the ON (|) position, press and hold the power button for 5 seconds.

The E100 powers down after files are copied from the USB flash drive.

10. On the E100, remove the prepared USB flash drive.

If you do not, the E100 fails to start.

11. On the E100, set the service switches to normal mode (move both service switches down, away from ON).

If you do not set the service switches to normal mode, the E100 fails to start.


SYSTEM SOFTWARE 66

12. Reconnect all cables to the E100.

• Connect the copier interface cable from the E100 to the copier.

• Connect the network switch (Ethernet) cable from the E100 to the network.

• Connect the copier (Ethernet) cable from the E100 to the copier.


Files install on the E100 (requires 3-4 minutes).

13. On the E100, with the power switch in the ON (|) position, press the power button once.

The E100 powers on. Wait for 00 to display on the LED display.

14. Power on the copier.

15. If you reinstalled system software, do the following:

• Restore the system configuration.

For more information, see “Restoring the system configuration” on page 68.

• Reinstall previously installed software patches.

For more information, see “Installing software patches” on page 69.

16. Reconnect all dongles and devices that you removed in step 1.

17. Ask the network administrator to reinstall customer-installed fonts and FreeForm masters archived in step 1.

SYSTEM SOFTWARE 67

Backing up the system configuration

If you back up the system configuration, you can restore it after you reinstall system software. When you back up the system configuration, you save a configuration file with E100 settings.

If you cannot create a configuration file, ask the network administrator to archive custom color profiles, preflight templates, FreeForm masters, custom Paper Catalog entries, customer-installed fonts, and the Job Log to removable media or a network location.

TO BACK UP THE SYSTEM CONFIGURATION

1. Ask the network administrator to print the Job Log, Configuration page, and Font List (if possible).


2. On a client computer, right-click Fiery Bar. In the shortcut menu, click WebTools.

3. In WebTools, click Configure > Launch Configure.

The Login dialog box appears.

4. Enter the Administrator password, and then click OK.

The default Administrator password is Fiery.1 (case-sensitive), but the network administrator may have changed the password.

5. Click Server > Backup/Restore, and then click the Backup Fiery Settings button.

6. In the Save dialog box, select the settings that you want to back up, enter a file name and location, and then click Save.

SYSTEM SOFTWARE 68

Restoring the system configuration

You can restore the configuration of the E100 to its previous state using a configuration file. For more information about creating a configuration file, see “Backing up the system configuration” on page 67.

NOTE: If you were unable to create a configuration file, you must configure Setup. After you exit Setup and the E100 reboots, ask the network administrator to restore any archived settings and files that were saved. For information about Setup, see Configuration and Setup, which is part of the user documentation set.

TO RESTORE THE SYSTEM CONFIGURATION

1. Right-click FieryBar, and choose WebTools from the Shortcut menu.

2. In WebTools, click Configure > Launch Configure.

The Login dialog box appears.

3. Enter the Administrator password, and then click OK.

The default Administrator password is Fiery.1 (case-sensitive), but the network administrator may have changed the password.

4. Click Server > Backup/Restore, and then click the Restore Fiery Settings button.

5. In the Open dialog box, browse to the configuration file that you created earlier, and click Open.

SYSTEM SOFTWARE 69

Installing software patchesWhen you reinstall or upgrade system software, you must reinstall software patches. You can install software patches with System Updates or Configure.

Reinstalling system softwareAfter you reinstall system software, you must also reinstall previously installed patches. For a list of previously installed patches, see the Configuration page you printed before you reinstalled system software.

Upgrading system softwareDo not assume that the software patches listed on the Configuration page are required for an upgrade. You must contact your authorized service/support center for a list of required software patches. If you install a software patch that is not required for an upgrade, the system may be corrupted.

TO DOWNLOAD SOFTWARE PATCHES (SYSTEM UPDATE)

1. On a client computer, click Start , and choose All Programs > Fiery > System Update.

2. Click Check Now.

TO DOWNLOAD SOFTWARE PATCHES (CONFIGURE)

1. On a client computer, right-click FieryBar, and choose WebTools from the Shortcut menu.

2. Click the Configure tab.

3. Click Check for Product Updates.

SYSTEM SOFTWARE 70

System software installation error messages

If an error message displays when you install, reinstall, or upgrade system software, do the following:

• If prompted, save the log.

• If you are not prompted to save the log, record the error message.

If you cannot correct the error, contact your authorized service/support center. A log or error message may help to solve the problem. Provide as much specific information as possible.

SPECIFICATIONS 71

SpecificationsNote the following E100 specifications:

Hardware features• Intel Core Duo E5300 2.66GHz CPU

• 2GB memory

• 160GB SATA hard disk drive

• USB-Type A ports for printing through a USB device

• 3V manganese dioxide lithium coin cell battery (Panasonic CR2032 or equivalent)

Physical specifications• Operating environment:

Temperature: +5°C to +40°CRelative humidity: 10% to 85% (non-condensing)

• Power supply rating: 100-240V, 50-60Hz, 4-2A

• Power consumption: 56W (typical)

• Dimensions (Depth x Width x Height): 8.90 cm (3.52 in.) x 34.60 cm (13.62 in.) x 29.70 cm (11.69 in.)

• Weight: 5.58 kg (12.30 lb)

Networking and connectivity

The E100 includes the following network support features:

• Supports AppleTalk and TCP/IP protocols simultaneously

• Supports EtherTalk Phase 2

• Copier (Ethernet) port for twisted pair (10BaseT/100BaseTX/1000BaseT) network connection

SPECIFICATIONS 72

User software

A complete description of E100 user software is provided in Welcome, which is part of the user documentation set. For optimal E100 performance, maintain current versions of the user software on every network computer that prints to the E100.

Safety and emissions compliance

The E100 motherboard has been certified to meet or surpass the following standards:

The E100 is in compliance with the directive for Restriction of Hazardous Substances (RoHS).

Safety approvals EMI approvals

UL/CSA 60950-1-03 FCC Part 15, Subpart B, Class B

EN 60950-1 + A11: 2004 IECS-003, Issue 3, Class B

IEC/EN 60950-1/A1/A2 EN55022: 1998/A1/A2, Class B

EN61000-2-3, EN61000-3-3

EN55024: 1998/A1/A2

AS/NZS CISPR-22: 2004, Class B

VCCI V-3/ 2006.04, Class B

TROUBLESHOOTING 73

TroubleshootingThe following sections identify the sources of common problems that may occur with the E100 and suggest ways of correcting them.

These sections do not attempt to provide troubleshooting information for attached computers such as PCs, the copier, or extensive networks. Refer problems in these areas to the appropriate service departments and site administrators.

The troubleshooting process is designed to allow you to eliminate the most obvious causes of failure before you progress to more complex issues. “Where problems occur” on page 73 gives an overview of the E100 components and indicates areas most likely to require troubleshooting.

• Try a phone check before you go to the customer site.

“Before visiting a customer site” on page 74 suggests areas you should check before making a service call to the customer site. With a phone call, you can find out if the problem is a simple operating failure or a failure caused by a network or configuration change. You can ask the customer to check for loose cables on the back of the copier and loose connections at a power strip or outlet.

• Check for obvious causes of problems.

• Check network connections.

“At a customer site” on page 75 takes you through the initial visual checks you should make when you arrive at the customer site.

“Checking the network connection” on page 75 provides guidelines for checking the network connections between the copier and the computers to which it is connected, as well as information on several printing problems.

Where problems occur

The E100 is a built-in print server for the copier, and is generally part of a configuration like the one shown in Figure 3. Problems may occur in one of the following areas:

• The E100 or copier

• The interface between the E100 and copier

• The interface between the E100 and computers that print to it

TROUBLESHOOTING 74

Before visiting a customer site

Before you make a service call to a customer site, talk to the customer on the phone, and check the following items:

1. Does the copier work?

If the copier works, but the user cannot print the E100 Test Page, a service call is probably required.

2. Is the failure caused by a simple operating problem?

• Is there a printing problem?

– Does the E100 Test Page fail to print?

– Does the E100 fail to respond to a print command?

– Does printing seem to take a long time?

– Is print quality poor?

– Does the E100 fail to appear in the list of printers?

If the answer to any of these questions is yes, refer the customer to Configuration and Setup on the User Documentation CD or Command WorkStation Help.

If the customer has followed the suggested corrective actions and has failed to solve the problem, be prepared to make a service call. Keep a log of the failures the customer has observed.

3. Has the customer made any network changes?

If network changes have occurred, request that the customer’s site administrator verify the E100 network requirements.

4. Is the user having printing problems with a particular image file?

If there are problems with files from particular applications, the user may be more successful using different print settings.

If your telephone call fails to solve the problem, proceed to the next phase, the preliminary on-site checkout.

TROUBLESHOOTING 75

At a customer site

Before you remove the E100:

• Make sure that the external cables are connected properly.

If all the connectors are in place and the problem still exists when the copier is powered on, proceed to the next phase of troubleshooting.

NOTE: For convenience, the procedure “To check internal connections” on page 25 is repeated here under Troubleshooting.

When disassembling, checking, and reassembling the copier, Sse other documentation for guidelines.

Checking connections

The most common cause of a hardware problem is a faulty or loose connection. Before you replace any components, check all external connections, and then check all internal connections.

For more information, see the following:

• “Checking connections” on page 24.

• “To check internal connections” on page 25.

Checking the network connection

Printing problems may arise if the network hardware or software is not set up properly or does not match the network settings on the E100. Problems may also arise when printing from a specific application or printing a particular file.

Most of these problems show up as printing problems and do not necessarily indicate a E100 malfunction. The customer’s site administrator can eliminate many printing problems without requiring you to make a service call. The site administrator deals with:

• Error conditions on the copier

• Network connection problems that result in the copier not appearing in the list of printers on the customer’s computers

NOTE: If the copier does not appear in the list of printers on the network, there may be another device on the network with the same IP address.

• Conflicting network settings in Setup and on the customer’s computers

• Printing problems caused by inappropriate Setup options

• Application-specific printing errors caused by missing or incorrectly installed printer description files

TROUBLESHOOTING 76

Printing

If the customer can print the E100 Test Page, but cannot print a job from a computer on the network, you may have to make a service call. However, first make sure that the site administrator has done the following:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

• Activated the network and communicated with other printers.

• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.

When you make a service call, check the E100 connector panel to make sure that the appropriate network connection is in place. Print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a Test Page to make sure that the copier does not need servicing or adjusting. Also, make sure that the correct paper is loaded in the copier.

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.

If the copier does not print

The following table lists possible causes and solutions when the copier does not print.

TABLE 1 Causes and solutions when copier does not print

Possible cause Solution

Is the power on? Make sure the power switch is in the ON position, and then press the power button on the E100 to turn it on. When the E100 reaches Idle, power on the copier.

Are the copier and the E100 properly connected?

Make sure that the copier interface cable is properly connected to the copier and the E100.

Is the specified paper loaded? Load the specified paper in any of the input trays.

Can you print a Test Page from the printer driver?

If you cannot print a Test Page, the copier may be out of order. You may need to service the copier.

Enclosed fan not present or not functioning.

Verify that the enclosed fan is present, oriented correctly, and functioning (see page 46).

TROUBLESHOOTING 77

Other printing problems

The following table lists other printing problems and what to do about them.

TABLE 2 Other printing problems

Problem Action

An image is printed on the reverse side of the paper.

Reload the paper in the paper tray upside down.

Multiple pages are fed through the copier at once.

Remove all the pages from the paper tray and fan them gently before reloading.

Paper misfeeds occur frequently. Check the paper size settings. Use the recommended paper. Avoid using curled, folded, wrinkled, perforated, or glossy paper.

It takes too long to complete the print job.

The data is so large or complex that it takes additional time to process. If the Data indicator is blinking, data is being processed. Wait until it is finished.

TROUBLESHOOTING 78

Symptoms and solutions

See the following table for various problems and possible actions. For the solutions to a specific error, find the symptom in the table and perform the appropriate suggested actions. Verify functionality after each step. Proceed to the next step only if the problem persists. For example, in the steps:

1. Check and reseat the copier interface cable between the E100 and the copier.

2. Replace the copier interface cable.

Perform step 1, and then verify functionality. If the problem is solved, do not perform step 2.

TABLE 3 E100 errors

Symptom Possible cause Suggested action

LED codes

NOTE: If the E100 is turned on and hanging on a diagnostic code, first perform the following actions to see if they fix the problem:

1. Press and hold down the power button on the E100 for 5 seconds until the green light turns off and the system powers off.

2. Wait another 30 seconds.

3. Press the power button once to restart the E100.

4. Wait approximately 5 minutes to see if the E100 reaches Idle.

5. If the problem persists, make sure that you have reseated internal cable connections and verified system components.

6. If the problem persists, see the code/symptom and suggested actions in the following pages.

TROUBLESHOOTING 79

LED codes (continued)

00 When the E100 is in the Idle state and in operational mode, the LED display shows 00.

If the LED display shows 00, but the system is not functioning properly, one or more of the following may be the cause of the problem:

• Faulty connection between the E100 and copier

• Service switches are set to an incorrect mode

• Improper service board cable connection

• Corrupted system software

• Missing, faulty, or dead battery

• Corrupted BIOS settings on the motherboard

• Missing or faulty chassis fan

• Faulty CPU and/or CPU cooling assembly

• Faulty HDD or HDD connection

• Faulty motherboard

1. Check and reseat all cable connections between the E100 and copier.

2. Make sure that the E100 service switches are set to OFF (both away from ON).

3. If the server date/time cannot be set or responds slowly, replace the battery on the motherboard, and then update the date/time in Server Setup.

4. Shut down and open the E100, and do the following:

Reseat the power and data cables to the HDD. Make sure that the data cable is connected to the proper connector on the motherboard.

5. Clear the CMOS (see page 57).

6. Reinstall system software.

7. If no airflow or fan noise is evident at the vent holes of the chassis where the chassis fan is located, replace the chassis fan.

8. Replace external cables, one at a time.

9. Check and reseat the CPU cooling assembly, and then clear the CMOS (see page 57).

10. Replace the CPU cooling assembly.

11. Replace the CPU, and then clear the CMOS (see page 57).

12. Replace the HDD data cable.

13. Replace the HDD.

14. Replace the motherboard.

FF, A7, A8 Possibly one of the following:



• Faulty or missing CPU



3. Replace the CPU, and then clear the CMOS (see page 57).

TABLE 3 E100 errors


TROUBLESHOOTING 80

LED codes (continued)

3b, 50, 52, E1 Possibly one of the following:


• Missing or faulty DIMM




90 Possibly one of the following:





Any other code that the system hangs on before reaching the idle state

Possibly one of the following:




2. Make sure that you reseated the internal cable connections and verified system components.


Startup

E100 starts up and then shuts down

One of the following:

• Faulty connection between E100 and copier

• Corrupted BIOS

• Faulty power supply


• Faulty CPU

• Faulty copier interface board

1. Check and reseat the interface cable between the E100 and the copier.

2. Replace the interface cable.

3. Check that the copier interface board is present and properly connected to the motherboard.


5. Listen for the power supply fan and feel for airflow.

If you do not feel air from the power supply fan, you may need to replace a faulty power supply.


7. Replace the CPU.

8. Replace the copier interface board.

E100 starts up, but very slowly


• Corrupted BIOS

• Clear the CMOS procedure was not performed while replacing a hardware component (DIMM, CPU, HDD, or motherboard)

Clear the CMOS (see page 57).

TABLE 3 E100 errors


TROUBLESHOOTING 81

Startup (continued)

E100 starts up, but the Fiery screens on the Control Panel are unavailable for more than 10 minutes


• Faulty connection between E100 and copier

• Corrupt system software

• Faulty copier interface board

1. Check and reseat the interface cable between the E100 and the copier.




E100 starts up, and stays on, but does not reach the idle state


• Service switches are not set for Normal operation

• System software is corrupt

• HDD is faulty

• Missing or faulty DIMM, or faulty DIMM connections

• Motherboardis faulty

• CPU missing or faulty

1. Make sure that the E100 service switches are set to OFF for Normal mode (away from the numbers on the switch).

2. Power off/on the E100.


4. Reseat the cables to the HDD.

5. Replace the HDD cable.

6. Replace the HDD.

7. Check the DIMM and reseat them to remove any oxidation on the connectors.



10. Replace the CPU.

User authentication feature of the copier does not work

Faulty interface connections

Check connections of the copier interface board and replace associated cables or the copier interface board, if necessary.

The wrong copier product name displays when viewing SNMP data in a MIB browser

Problem with the communication between the E100 and the copier

1. Shut down the E100 and the copier.

2. Start the copier.

3. Start the E100 (see page 16).

TABLE 3 E100 errors


TROUBLESHOOTING 82

System problems

Clock is slow; time listed on Configuration page is earlier or later than the actual time


• Missing or dead battery on motherboard


1. Replace the battery on the motherboard, and then update the time in E100 Setup.

For information about E100 Setup, see Configuration and Setup on the User Documentation CD.



System performs slowly or hangs periodically


• Missing or faulty DIMM, DIMM installed in wrong slot, or faulty DIMM connections

• Faulty HDD

• Overheated or faulty CPU


1. Check that the DIMM is installed in the correct slot (see page 38).

2. Reseat to remove any oxidation on the connector.



5. Replace the HDD.

6. Make sure that the CPU on the motherboard is present and firmly seated, and that the fan cable is connected.

7. Replace the CPU.



Enclosed enclosed fan is noisy, or is not producing air

Fan is faulty Replace the enclosed fan (see page 46).

TABLE 3 E100 errors


TROUBLESHOOTING 83

System software installation

USB flash drive method:E100 remains on for 30 minutes (or longer) after beginning installation


• Service switches are set to wrong mode

• E100 must be reset

• Faulty USB flash drive

• Faulty HDD cable or HDD

• Corrupted CMOS


• Faulty CPU

1. Make sure that E100 service switch 1 is set to ON and service switch 2 is set to OFF.

If the service switches are in the wrong position, power off the E100, set the switches correctly, power on, and allow the installation to resume.

2. Power off the E100, wait 10 seconds, and then power on.

3. Check the LED on the USB flash drive.

If the LED is not blinking (remains off or solid), the flash drive may be improperly seated. Power off the E100, reseat the flash drive, power on, and then allow the installation to resume.

4. Retry the installation using a different USB flash drive.



7. Replace the HDD.



10. Replace the CPU.

USB flash drive method:During installation, the LED on the flash drive remains off or solid(not blinking)


• Faulty or improperly seated USB flash drive


• Faulty HDD

1. Power off the E100, reseat the flash drive, power on, and then allow the installation to resume.

2. Retry the installation using a different USB flash drive.





7. Replace the HDD.

Ethernet port method:Installation stalls for 5 minutes (or longer) while downloading “file 1 of 3”


• Service switches are set incorrectly

• Wrong RJ-45 port

• Wrong or faulty RJ-45 cable


1. Make sure that the E100 service switches are both set to ON.

If the service switches are in the wrong position, click Cancel on the installer screen. Power off the E100, set the service switches correctly, click Finish on the installer screen, and then retry the installation.

2. Make sure that you are using a cross-over cable.

If the cable appears damaged, replace it.



Ethernet port method:Installation stalls for 20 minutes (or longer) while downloading“file 2 of 3”


• Faulty HDD




3. Replace the HDD.



TABLE 3 E100 errors


TROUBLESHOOTING 84

Network

If you suspect a network problem, keep in mind the following:

• If the E100 does not appear in the list of printers on the network, there may be another device on the network with the same Ethernet hardware address.

• Conflicting network settings may be set in Setup and on the customer’s workstation.

• Inappropriate Setup options may cause printing problems.

• Missing or incorrectly placed printer description files may cause application-specific printing errors.

For additional information, see Configuration and Setup,which is part of the user documentation set.

Unable to connect to the network; or neither LED on the 10/100/1000BaseT network connector is lit


• Wrong cable. Do not use a cross-over cable.

• Wrong port. Do not use the COPIER port. The COPIER port is reserved for the copier interface and for installing system software from a PC.

• Faulty network cable or connection

• Faulty network

• Faulty Ethernet interface on the motherboard

1. Make sure that the network cable is the correct type and connected to the E100 Ethernet port.

2. Check the cable connection to the network.

3. Replace the cable with a new or tested cable.

4. Ask the network administrator to check Network Setup.

5. Ask the network administrator to check other devices on the network.

If other devices are not functioning, the problem may be with the network.

6. If the rest of the network is functioning properly and the problem persists, clear the CMOS (see page 57).

7. If the rest of the network is functioning properly and the problem persists, replace the motherboard.

TABLE 3 E100 errors


TROUBLESHOOTING 85

Network (continued)

System starts up slowly (seems to hang) and Configuration page displays an error onthe “IP Address” line under “Network Setup”


• Normal behavior

System is searching for a non-existent DHCP server. DHCP is enabled by default on the E100, but the customer’s network is not using DHCP.

• If the customer’s network is using DHCP:

–Network cable or connectionis faulty

–Network is faulty

–Ethernet interface on the motherboard is faulty

1. If the problem persists, ask the network administrator to change the default in E100 Network Setup.

2. If neither LED on the designated Ethernet port is lit on the E100, check the cable connection to the E100 and the network. Make sure that the cable is the correct type.

3. If the network cable is the correct type and is properly connected to the E100, connect a new network cable to the E100.

4. Ask the network administrator to check other devices on the network.

If other devices are not functioning, the problem may be with the network.

5. If the rest of the network is functioning properly and the problem persists, clear the CMOS (see page 57).


Scanning

Problems with scanning files or with the E100 detecting scanned files

Loose, incorrect, or missing interface connection between the E100 and the copier

1. Check and reseat the interface cable between the E100 and thecopier.

Make sure that the cable is the right type (cross-over RJ-45).

2. Power off/on the copier.


TABLE 3 E100 errors


TROUBLESHOOTING 86

Printing

NOTE: Intermittent print quality problems are difficult to trace. Before you try to troubleshoot print quality problems, print a test page to make sure that the copier itself does not need servicing or adjusting.

Test page fails to print Print engine is notready to print

1. Make sure that the copier is powered on and ready to print.

2. Check the copier touch panel for indications or messages about the copier status.

A problem with the connection between the E100 and the copier

1. Make sure that the E100 power button LED is lit. If not, press and hold the power button for a few seconds to turn on the E100.


3. Make sure that the Network Scanning option is available from the copier control panel.

4. Check again that the copier interface cable is present and properly connected to the E100 and the copier.

5. Check again that the copier interface board is present and properly connected to the motherboard.



8. If the problem persists, you may need to service the copier.

Corrupted system software Reinstall system software.

Faulty HDD Replace the HDD.

If replacing the HDD does not correct the problem, make sure that you install the old HDD back in the E100.

E100 appears on the list of printers on the customer’s workstation, but certain jobs do not print

PostScript error Make sure that Print to PostScript Error in Setup is set to Yes. Check for error messages on the E100 output.

Application problem 1. Print a job from a different application to determine if the problem is associated with a particular application.

2. Make sure that the connection between the E100 and workstation is working by downloading a Test Page from the workstation or printing a simple file, such as a text file.

3. Resend the problem file.

Configuration page is completely or mostly blank

• Missing, incorrect, or faulty DIMM

• Corrupted system software

1. Check the DIMM and reseat it to remove any oxidation on the connectors.




A print job stalls or stops after one or a few pages

PostScript or application error

1. Cancel the E100 print job.

2. If this fails to clear the problem, power off/on the copier.

Missing, incorrect, or faulty DIMM or faulty DIMM connections

1. Power off the E100; check for missing DIMM and reseat the DIMM to remove any oxidation on the connectors.



TABLE 3 E100 errors


TROUBLESHOOTING 87

Printing (continued)

Color quality isnot consistent

Problem with thecopier

Test the copier and service, if necessary (see the service documentation that accompanies the copier).

File or applicationproblem

Print a different color Test Page from another application.

If the quality of the Test Page is good, there may be a file or application problem.

Out of calibration or calibration information/curves on the active partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the E100 calibration information to the factory defaults.

If restoring default calibration does not solve the problem, you may need to service the copier.

2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Ask the site administrator to recalibrate the E100. For details, see Color Printing, which is part of the user documentation set.

3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall system software.

4. If the problem persists, the HDD may be corrupt. Verify that all HDD cabling is correct.

5. If the HDD cabling is correct, you may need to replace the HDD.

Print quality is poor Missing or outdated printer description file

Application cannot find the appropriate printer description file

Make sure that the appropriate printer description file is installed.

For information about printer files, see Printing on the User Documentation CD.

Problem with thecopier

Test the copier and service, if necessary (see the service documentation that accompanies the copier).

Out of calibration or calibration information/curves on the active partition are corrupted

1. Start ColorWise Pro Tools from a client computer, click the Calibrator icon, and then click Restore Device in the Calibrator window.

Restore Device restores the E100 calibration information to the factory defaults.

If restoring default calibration does not solve the problem, you may need to service the copier.

2. If restoring default calibration fixes the color quality, the custom calibration may have been the cause of the problem. Ask the site administrator to recalibrate the E100. For details, see Color Printing, which is part of the user documentation set.

3. If the problem persists after recalibration, the calibration information on the HDD may be corrupt. Reinstall the system software.

4. If the problem persists, the HDD may be corrupt. Verify that all the HDD cabling is correct.

5. If the HDD cabling is correct, you may need to replace the HDD.

TABLE 3 E100 errors


TROUBLESHOOTING 88

Printing (continued)

Pages come out blank, or tinted with green or some other color

Loose cable connection between the E100 and the copier

1. Recheck the copier interface cable and connection at the E100 and the copier.



Problem with the copier Test the copier and service, if necessary (see the service documentation that accompanies the copier).

If the user can print a Configuration page from the copier control panel, but cannot print a job from a computer on the network, ask the network administrator to do the following:

• Check all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.

• Activate the network and communicate with other printers.

• Confirm that the applicable network settings in Setup (such as AppleTalk zone, IP address, subnet mask, and gateway address) match the settings used in the network.

NOTE: EPS file generation is not completely standardized among applications. Some users may encounter problems while printing certain EPS files.

TABLE 3 E100 errors


INDEX 89

Numerics10/100/1000BaseT 20

AAC power switch 16airflow direction 18, 25, 46, 82

Bbacking up system settings 58Backup/Restore 58, 66battery 34, 71, 82BIOS chip 28, 31BIOS, motherboard 25bracket

hard disk drive 56

Ccables

checking 75CPU fan 41, 45soft power button 30, 33

cables, power supply 51CDs

USB Prep Tool 62chassis

opening 17chassis fan. See enclosed fanchecking

cables 75network connections 75

chipssecurity 32

clearing the CMOS 39, 45, 57clock 82CMOS, clearing 39, 45, 57configuration

restoring 68Configuration page 19, 58connecting to the network 20, 75controller

opening 17cooling assembly, CPU 41copier interface board 36

CPU 40–45cooling assembly 41fan cable 41, 45removing 41replacing 43transfer of 28

Ddamage, reporting 9diagnostics

LED error codes 27network 84, 85printing 86, 87, 88

DIMMconfiguration 8, 38transfer of 28

DIMMsremoval and replacement 38

dongles 61, 65, 66drive

hard disk 52–56DVDs, System Software 58, 59

EEMI approvals 72enclosed fan 25, 46, 82errors 84, 85, 86, 87, 88Ethernet port 65exploded view 23

Ffan

CPU 41enclosed 18, 46

Fiery controlleropening 17

Fiery System Software Installer 59flash drive, preparing 29, 62fonts

archiving and restoring 58FreeForm masters, archiving and restoring 58

INDEX

INDEX 90

Hhard disk drive

mounting bracket 56replacing 28, 56

hard disk drive (HDD)proper handling 52system software 52

heatsink, CPU 41

IIP address 9

JJ25 30, 33, 47, 48jobs 58JP pins on the motherboard 29jumper pins, default configurations 29

LLAN (local area network) 9LED codes 27

Mmemory, configuration 8motherboard

jumper pins 29mounting bracket

hard disk drive 56

Nnetworks

connecting to 20, 75supported 8, 71

Oon-board

battery 34DIMM 38DIMMs 23, 38

opening the Fiery controller 17

Ppin assignments 51PLCC32 socket 25power

CPU fan 41, 45power button, soft 16, 30, 33, 48power supply 49

power switch, AC 16printing

problems 76Test Page 19

RRestore Fiery Settings 68restoring system settings 58, 66restoring the configuration 68

Ssafety approvals 72security chip 32service switches 65

boot mode 65normal (OFF) mode 61ON position 60

Soft power button 30, 33, 48soft power button 16software

system 28, 62system performance 82system settings

backing up 58restoring 58, 66

system software 28Ethernet port installation 59USB installation 62

System Software DVD 59system software, installing 58

TTest Page 19thumb drive, preparing 29, 62

UUSB devices 61, 65, 66USB dongles 61, 65, 66USB flash drive

preparing with system software 62USB Prep Tool CD 62, 63

Vvoltages 51

WWelcome guide 72

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