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Page 1: Service Excellence Since 1983 - City Spachangesaregood.com/wp-content/uploads/2015/03/ChangesMenu.pdf · guest Reservations guid A credit card, gift card, or reward points are required

Service Excellence Since 1983

Page 2: Service Excellence Since 1983 - City Spachangesaregood.com/wp-content/uploads/2015/03/ChangesMenu.pdf · guest Reservations guid A credit card, gift card, or reward points are required

A Gift for __________________________________________________from __________________________________________________________________________________________________ Dollars $___________________

Exp. Date:____________________________ Issued By:__________________________

Message:______________________________________________________________

City Escape 397 60-Minute Massage, Rejuvenate Facial, City Spa Hydrating Pedicure, Hydrating Manicure, Shampoo with Finish, and Cosmetic Application. Lunch included. Unplug & Unwind 266 60-Minute Massage, Refresh Facial, City Spa Hydrating Pedicure, and Hydrating Manicure.

Afternoon Getaway 182 60-Minute Massage, City Spa Pedicure, and Hydrating Manicure.

Service Series Purchase 5 of any one service and receive the 6th service complimentary.

Gratuity is included in all packages. Lunch is available with any package for an additional $20.

Page 3: Service Excellence Since 1983 - City Spachangesaregood.com/wp-content/uploads/2015/03/ChangesMenu.pdf · guest Reservations guid A credit card, gift card, or reward points are required
Page 4: Service Excellence Since 1983 - City Spachangesaregood.com/wp-content/uploads/2015/03/ChangesMenu.pdf · guest Reservations guid A credit card, gift card, or reward points are required

abou

t us.

..Beginning as a children’s hair salon in 1983,

We invite you to experience for yourself our nationally award-winning team and establishment. Through the years our company has spread

its wings in growth but our ultimate goal has never wavered. Changes Hairstyling & City Spa has evolved and emerged as a thriving business

committed to serving the whole family and our community.

City Spa757-625-5300 • www.ChangesAreGood.com

710 West 21st St., Norfolk, VA 23517 Reservations available daily

Changes Hairstyling757-200-5800 • www.ChangesHairstyling.com

222 West 21st St., Norfolk, VA 23517Closed Sunday

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dReservationsA credit card, gift card, or reward points are required to reserve Spa services longer than one hour, hair color services and specialty hair treatments. At the time of scheduling please disclose any gender preferences, health conditions, pregnancy, or allergies that may affect your experience.

Cancellation Notice Reservations must be cancelled at least 24 hours in advance to avoid incurring a 50% service charge, while missed appointments will incur a 100% service charge.

Payment We accept cash, check, Visa, MasterCard, and Discover. While gratuity is left to your discretion, it may only be left by cash or check. All prices are subject to change without notice. We honor teachers, students, military, and senior guests with one service discounted 10%. Take advantage of our Beauty Rewards program and get Member Pricing on select days.

Gift Cards Gift cards may be purchased in-store, by phone or online and are non-refundable and may not be redeemed for cash. The gift card must be presented at the time of redemption.

Arrival Please arrive approximately 15 minutes prior to your first salon or spa service to allow adequate changing and relaxation time. In the event of a late arrival, please understand that each reservation is scheduled precisely and will end on time.

Attire For special events, a button-up shirt should be worn to protect your hairstyle. City Spa is not responsible for damages to garments worn during services. Spa guests are provided with complimentary use of bathrobes, sandals and disposable undergarments. Our spa professionals are trained in proper draping to ensure your modesty is respected at all times. We do not recommend wearing any jewelry during services.

The Sound of Silence For the consideration of others, City Spa is a cell phone-free environment. While we love children, our spa is an adult environment. Children are only permitted when receiving a service, and a guardian’s presence may be requested depending upon the service. The minimum age requirement for body and skin treatments is 18, unless accompanied by a guardian.

Quality GuaranteeAll of our services are 100% guaranteed within 10 days of service. If we fail to meet your expectations at anytime, we encourage you to let us know. Products may be returned, with moderate use, within 10 days of purchase for salon credit only. Due to health regulations, we cannot accept a return on hair or cosmetic brushes.

guest guidelines

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hair

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ign

hair designStylist pricing is based on a level system that includes New Talent, Associate, Senior, and Master Stylists. Levels are based on experience, education, advanced training, and guest demand.

CutsHaircut (only) 18-45+

Shampoo/cut/finish 28-60+

StyleShampoo/finish 25-45+ (complimentary with any texturizing, color, or highlight service)

Power blow dry 50-65+

Formal hair 60+

Hair color/highlightsColor 52-100+

Highlighting 100+

Platinum blonding 150+

Corrective color by consultation

TexturizingWaving 70+

Relaxing 85+

Straightening by consultation

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hair enhancementsHair ExtensionsImproved texture, added volume, fullness and length, color enhancement and haircut correction are all secret benefits of hair extensions, which blend with your natural hair and can dramatically change your appearance in as little as a few hours.

Hair Replacement & SystemsIf you are affected by thinning hair, male-pattern baldness, alopecia or any other conditions resulting in hair loss, we offer techniques to achieve the most natural and versatile look.

WigsOur specialists are skilled at cutting, styling, and texturizing your wig to create a custom look that’s your own.

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cosmeticsBeauty Experts are available by reservation for Makeup applications. Complimentary consultations are subject to availability.

Daytime Makeup Complimentary makeup application with the purchase of $25 or more in cosmetics. Daytime application without purchase. 25

Formal MakeupA customized makeup application to enhance, highlight, and contour your own natural features for a photo-ready finish. Complimentary lashes are included. 55

Page 8: Service Excellence Since 1983 - City Spachangesaregood.com/wp-content/uploads/2015/03/ChangesMenu.pdf · guest Reservations guid A credit card, gift card, or reward points are required
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hand

sClassic ManicureEnjoy nail and cuticle maintenance, a nourishing hand massage and a perfect polish application of your choice. 22+ 18+

Hydrating ManicureIndulge in our classic manicure paired with a deep moisturizing aromatherapy paraffin treatment complete with a relaxing hand massage and polish of your choice. 32 28 Gel PolishExperience the convenience of up to 14-day wear Power polish. Our certified nail professionals prep, apply and cure polished nails to a chip-free shine so you’re dry and out the door. 45 38

Sports ManicureCreated just for men, includes nail and cuticle maintenance followed by a soothing hand massage and a warm paraffin treatment for deep hydration, finished with a buff or clear polish. 27

hands

Acrylic Overlay 35+Extensions 45+ Maintenance 25+Soak Off 20

nail enhancements

UV GelOverlay 45+ Extensions 55+ Maintenance 30+File Off 20

Our talented nail professionals will design, create and hand file the perfect set of enhancements using only the best products available. Prices may vary with each professional.

Price Member Price

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feet

City Spa PedicureEnjoy nail and cuticle maintenance, foot filing and sugar exfoliation followed by a relaxing calf and foot massage. Finish the experience with your favorite polish. 45 42

City Spa Hydrating PedicureThis deluxe treatment is designed specifically for anyone hard on their feet or in need of heavy callus removal. Our City Spa Pedicure is enhanced with a treatment of Callus Eliminator, sugar exfoliation, and a moisturizing warm paraffin wrap to hydrate, soothe and restore tired feet. An extended hot stone massage completes the ultimate pedicure experience. 65 55

Sports PedicureFoot detailing for men that includes a relaxing foot soak, callus removal, nail and cuticle maintenance, followed by a soothing foot massage and a warm moisturizing paraffin treatment. 50

feet

nail care upgrades& express services

Express Pedicure 38 32No frills pedicure refresher Warm Paraffin Treatment – Hands or feet 15Nail Art 5+Polish Change – Hands only 12Toe Wax 5Callus Eliminator 5Extended Hot Stone Massage 10 Deluxe Foot Massage 30Perfect for those hard on their feet to lighten the stress on lower limbs. Performed for 25 minutes by a Certified Massage Therapist

Price Member Price

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body

car

e massage

Swedish MassageBoth relaxing and therapeutic, this classic form of massage uses light to moderate pressure, helping to ease tired or sore muscles. A great treatment for an introduction to massage therapy.

Deep Tissue A focused treatment that works the deeper layers of muscle tissue to alleviate chronic pain, injuries and deep muscle tension. Excellent for those who receive massage on a regular basis, athletes, and for anyone who overuses the body.

Hot StoneThis deeply relaxing treatment uses heated, Balsa stones in combination with traditional massage techniques to melt away muscle tension. Beneficial for those who experience joint pain and stiffness. Not recommended for pregnant women and for several medical conditions. Please consult with your therapist.

Pregnancy MassageUsing moderate pressure and techniques specifically for the mother-to-be, this treatment provides general relaxation and relief from pregnancy discomforts. *Available only for women in their second and third trimester. High risk pregnancies not recommended.

Table for TwoPerformed in our double suite, any of the above treatments may be enjoyed by couples, family or close friends. Length of selected service must be the same.

Ancient Indian Massage 60-Minute Session 90/ 75 Members A unique combination of essential oils, acupressure and ancient techniques focusing on the head, face and feet. This treatment promotes mental clarity and alertness while providing relief from tension headaches, sinusitis and body stiffness. Traditional Swedish massage techniques are incorporated to complete this full body massage.

Choose your session length and a Certified Massage Therapist will assist you in deciding which technique best suits your individual needs.

30-Min Session 45 60-Min Session 75 90-Min Session 105 Members 38 Members 65 Members 90

Customize your 90-Min Session: Massage Only or 60-Min Massage & Body Polish

Every Massage Session includes: Essential Oil of Your Choice, Warm Scented Neck Wrap and Scented Eye Pillow and Hot Towels for the Back and Feet

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emassage enhancements& express treatments

Back SmootherAn exfoliating treatment for an often forgotten area. You’ll be ready to show off a smooth and flawless back after this refining scrub. 25

Indian Head MassageMelt away your stress with a soothing head and face massage using ancient Indian techniques designed to improve relaxation, stimulate nerve function, relieve headaches, congestion, tension and fatigue, and promote mental calmness. Perfect as an addition to any body treatment. Treatment includes aromatherapy scents tailored to your specific needs. 35

Deluxe Foot MassageA relaxing foot and calf massage to relieve tired limbs and improve circulation. To be enjoyed as an addition to one of our body treatments or simply on its own. individual treatment 45 with a service 30

body treatmentsSeasonal Body Polish 55 45Lift away dead skin cells with this refreshing Body Polish and let that new skin out! Your skin will absorb hydration like never before, leaving your entire body feeling amazingly radiant.

City Spa Body Retreat 90 80 Enjoy a quick escape to the spa with a Seasonal Body Polish followed by a 30-Minute Massage.

We want to keep our treatments result-oriented and bringing you the latest and greatest treatments is our priority. Ask your Therapist about current

or upcoming Specialty Treatments.

Price Member Price

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skin

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efacial treatments

Refresh 30-Minute FacialFor our busy clients on the go. A quick refresher facial to cleanse, tone, mask and moisturize for a radiant glow or as an initial introduction to skin care. Does not include extractions. 50 42

Rejuvenate 60-Minute FacialRenew your skin with this classic facial. Enjoy a deep cleanse, exfoliation, mask and nourishing hydration along with a customized serum cocktail formulated for each individual to maximize results. Extractions included and your choice of head, hand or décolleté massage. 90 78

Ageless Hydration 90-Minute FacialThis customized treatment focuses on hydration and specific areas of concern. Includes a Rejuvenate Facial, concentrated masks, deluxe eye treatment, décolleté facial, and microcurrent treatment. 105 90

Teen FacialIdeal for young skin of all types, this facial contains a thorough, deep cleanse to alleviate any congestion or problematic concerns associated with teenage troubles. Extractions are included, along with the soothing relief of a Rosemary Basil Mask to create a healing, calming effect for more vibrant skin. 65 45

Intensive Exfoliating Back FacialOften a neglected area, the back and shoulders are deeply cleansed and clarified, exfoliated and moisturized to relieve congestion of oily or broken out skin. Perfect for athletes. 75 64

U pon consultation and analysis with your Skin Care Specialist, a customized treatment will be tailored to your specific skin care needs depending on the length of time selected. All treatments are suitable for women and men.

Price Member Price

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efacial enhancementsOxygen SpritzA highly concentrated dose of pure, nourishing oxygen and vitamins is sprayed directly onto the face and neck for a dewy and glowing appearance. Skin is instantly transformed, plumped, hydrated and visibly smooth. 15 12

Glycolic Layer20% “mini peel” with no downtime to rejuvenate and even skin tone for a more polished, glowing look. 25 20

Microcurrent TreatmentOften referred to as a “non-surgical face-lift”, this toning treatment uses microcurrent technology, is FDA cleared, requires no recovery time, and can instantly improve facial tone and texture for a dramatically younger looking appearance. 25 20

Foot MassageA 10-minute foot massage performed by a Certified Massage Therapist during your treatment. 15 12

Also Available with a 60-or 90-Minute FacialMicrodermabrasion-One Pass 40Dermalift Therapy 35Purelight Therapy 35

Price Member Price

lash & brow tinting Brow Tinting 25 20 *Patch test may be required before tinting Lash Tinting 25 20 Brow & Lash Tinting 45 38

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focus facial therapiesImprove your skin with one of our target treatments to combat aging, acne, pigmentation, scarring or even rosacea. A Refresh Facial and a consultation are required prior to scheduling any service to determine which is right for your individual skin care needs.

Microdermabrasion A computerized projection of ruby and sapphire crystals removes up to 30% of the epidermis to effectively even skin tone. Ideal for acne scarring, pigmentation, smoothing fine lines and wrinkles and is safe on sensitive or rosacea skin.

Face 110/ 90 Members Chest 65/ 52 MembersFace/Neck 130/ 108 Members Hands 55/ 45 MembersFace/Neck/Chest 165/ 135 Members

Kinelift A multi-layer skin rejuvenation treatment to target epidermal, dermal and muscle aging of the face and neck to increase collagen production, smooth and decrease wrinkles, and restore muscle tone. 110/ 90 Members

Dermalift Microcurrent technology is used to treat and lift sagging muscles of the neck and neckline for a more youthful appearance. Microdermabrasion is recommended in combination with this treatment for maximized results. 60/ 49 Members

Purelight Light therapy created to treat acne prone skin, pigmentation and rosacea. Blue light has antibacterial properties and is used to fight acne, clear blemishes and calm oil producing glands. Green light is used to reduce pigmentation and eliminate redness associated with rosacea and use of aggressive products. 60/ 49 Members

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skin

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eskin peelsBy removing cellular buildup and stimulating skin regeneration, a variety of skin peels are available to improve pigmentation, texture and tone while reducing fine lines and pore size for a more vibrant appearance.

ProgressiveA mild, yet refining peel incorporating masks and layering techniques with minimal flaking and no downtime. 105 90

Mid-DepthA corrective peel where the top layer of skin is lifted for deeper results with regenerative effects. 2-4 days of peeling and downtime can be expected. A post care kit is included. 150 125

*Microdermabrasion and Skin Peels are not available for anyone with the following: Open lesions or breakouts; sun exposure 7 days before or after; recent Botox or fillers; aspirin sensitivity; laser treatment within 3 months; insulin-dependent diabetes; pregnant; taking blood thinners; recent use of Retin-a; AHA’s or Obagi products; Accutane within 6 months.

body waxing Brow 18 15Lip or Chin 12 10Nose 12 10Jawline 16 15Full Face 38 32Underarms 20 15

Abdomen 30 25Full Arms or Half Legs 45 38Full Legs 80 68

Bikini 35 30Deepline Bikini 40 34Brazilian Bikini (18+) 65 55Back or Chest 45+

Price Member Price

*Allow at least 2 weeks of hair growth for waxing*No sun exposure or tanning before or after waxing *Waxing is not recommended on same day as facial treatments

Price Member Price

Price Member Price

*Retin-A or Accutane users are not recommended for waxing*Numbing cream available for purchase prior to waxing

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Baby’s 1st Haircut (2 yrs & under)A complimentary service to our loyal guests. Includes a lock of hair and a picture. Must be scheduled with the parent’s regular stylist.

Children’s Haircuts (8 & under)Cut only 12+

Junior Haircuts (9-12 years)Cut only 14-22+

Princess Joy Pedicure (6 & under)Classic Pedicure in a pink throne chair, hand polish included. One Princess at a time! 30

Petite Manicure (7 yrs +)For care-free and spirited fingers: Soak, scrub, shape and garnish with polish! 12

Petite Pedicure (7 yrs +)Skip away with twinkling toes and refreshed feet! Includes a soak, nail shaping, sugar scrub, and your choice of polish. 30

An adult must accompany each child receiving services at City Spa. Child services are not available as parties.

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wed

ding

The dedicated team of professionals at City Spa & Jake’s Place have been making brides and grooms feel confident and beautiful for over 30 years. City Spa and Jake’s Place are

ideal for the entire bridal party to share a memorable pre-wedding experience or a quiet indulgence before your special day. Consultation is complimentary, and we can customize a bridal package within your budget. Our bridal coordinator will meet with you to ensure your

individual dreams are met with the perfect pairing of City Spa passion and talent.

Our Most Popular Bridal Services:Formal Hair Design, Makeup Application, Makeup Airbrushing,

Classic and Gel Polish Manicures, Artificial Nails, Spa Pedicure, Waxing, Body Massage, Body Treatments, Facial Treatments, Couple’s Massage

Jake’s Place Groom Services:Haircut and Collar Trim, Hot Lather Shave, Hand and Foot Detailing,

Body Massage, Skin Treatments & Waxing

Other Available Wedding Services:Day of Beauty – Bridal Luncheon with Nail Services at our City Spa location prior to the Wedding

Day of Grooming – Groomsmen Gathering with Shaves and Haircuts at Jake’s Place before the Wedding

Day of Wedding – In-Salon or On-Site Hair and/or Makeup at the location of your choice (additional fees apply)