service design thinks london
DESCRIPTION
TRANSCRIPT
@LouiseDowne
INSERT HARD THING HERE
@LouiseDowne
POST-DISCIPLINE DESIGN.
OR SOMETHING
LIKE THAT
@LouiseDowne
MONSIEUR TELCO:
“WE AREN’T MAKING ANY MONEY FROM DATA ANYMORE. WHAT’S UP WITH THAT?”
@LouiseDowne
MONSIEUR TELCO:
“WE NEED SOMETHING THAT WILL STOP DATA FROM BECOMING A UTILITY & TURN IT BACK INTO A COMMODITY...
@LouiseDowne
MONSIEUR TELCO:
“... A NICE APP WHERE YOU CAN PAY LESS FOR FACEBOOK PERHAPS?”
@LouiseDowne
ME:
“BE HONEST ABOUT HOW MUCH DATA COSTS. PEOPLE DON’T VALUE STUFF WHEN THEY DON’T KNOW ITS COST”
@LouiseDowne
ME:
“ALSO, NO-ONE LIKES A NET-NEUTRALITY PARTY-POOPER”
@LouiseDowne
INSERT HARD THING HERE
@LouiseDowne
I DON’TDESIGN
CUSTOMER EXPERIENCES
@LouiseDowne
MISCONCEPTION:
“MAKING AN EXPERIENCE SEAMLESS MAKES IT BETTER”
IMA
GE
BY
Phi
l M
cCam
era
IMA
GE
FRO
M C
onsu
meC
onsu
me.
tum
blr.
com
@LouiseDowne
INTIMACY WITH MACHINES REQUIRES TRUST – TRUST THAT THEY THINK IN THE SAME WAY THAT WE DO
@LouiseDowne
SHOPPER:
“I DON’T THROW MY RECIEPTS OUT STRAIGHT AWAY! THEY CAN STEAL MONEY FROM YOUR ACCOUNT IF THEY GET THE RECEIPT WITHIN 24 HOURS”
IMA
GE
BY
Phi
l M
cCam
era
@LouiseDowne
INSERT HARD THING HERE
@LouiseDowne
WHEN WE DON’T KNOW HOW A THING WORKS
WE MAKE IT UP
IMA
GE
BY
Phi
l M
cCam
era
@LouiseDowne
POOR PEOPLECANT AFFORD CHEAP
THINGS
@LouiseDowne
SOMETIMES WE ASPIRE TO FOLLOW
RULES BECAUSE THEY’RE HARD
IMA
GE
BY
Phi
l M
cCam
era
IMA
GE
BY
Phi
l M
cCam
era
@LouiseDowne
INSERT HARD THING HERE
@LouiseDowne
WE CAN ONLY TRUST SOMETHING
IF WE THINK WE KNOW HOW IT WORKS
@LouiseDowne
ART HANDLER:
“WE STARTED PAINTING THEM THIS COLOUR SO WE COULD SEE THEM IN THE CARGO DEPOT”
@LouiseDowne
TATE CONSERVATOR:
“THEN THE WAREHOUSE STAFF STARTED NOTICING THE BOXES, & WOULD TAKE SPECIAL CARE OF THEM BECAUSE THEY LOOKED SO NICE”
@LouiseDowne
INSERT HARD THING HERE
@LouiseDowne