SERVICE AND MAINTENANCE.

ENTRANCE SERVICE THAT STANDS OUT ABOVE THE RESTWith hundreds or thousands of visitors passing through an entrance every day, continued operation is vital.Regular service and maintenance can prevent unexpected hardware and software break downs. Boon Edamis proud to provide a wide range of service offerings for our customers and partners. The goal is to achievecustomer satisfaction through well-planned and executed installations and maintenance of our products,extending the entrance’s inherent benefits over time.

Service Agreements and MaintenanceTechnical Support and PartsRetrofit and UpgradesTechnical Training

OVERVIEW

When an entrance is out of order it canaffect the access of hundreds to thousandsof people a day. Not only is this inconvenient,but, if the entrance did not receive any tune-ups or preventive maintenance, it can alsobe expensive. Protect your investment withBoon Edam's Service offerings:

Regular inspections of entrances (includingapplying lubricants, replacing worn parts,upgrading software, etc.) at least two times peryear, maximizes product longevity and theinvestment Predictable budgeting, vs. unpredictable, costly,“surprise” product failures and downtimeProactive management stance Relieve facility staff of pressure and allow them tofocus on other areas of expertise Save money with discounts on parts and labor Conducted by Boon Edam who are intimatelyfamiliar with all entrance products, includingsoftware, parts and the latest mechanical updates

SERVICE AGREEMENTS &

MAINTENANCEBoon Edam Service Agreements can be completelytailored to your unique situation: your facility, yourentrances, and the throughput you experience. Hereare the benefits of our agreements:

A subset of service, preventative maintenance helpsto protect your entrance investment. With amoderate expense over time you will keep yourentrances in top condition and proactively addresswear and tear elements. In return, you will never becaught off guard by a surprise breakdown.

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Security,Safety, andEnvironmental impacts

TECHNICAL SUPPORT & PARTS

Is an entrance out of order or requiring immediatemaintenance? Boon Edam offers fast, reliable supportwhen you need it. There are a variety of methods forcontacting our Technical Support team, as well as self-service diagnostic guides and videos fortroubleshooting on your own. We also offer quality replacement parts with a quickturnaround. Having swift access to parts is essentialto ensuring your entrances are always up and runningefficiently. In-house Parts Specialists can help youidentify replacement parts and discuss key parts tohave on your shelf for all your service needs.

RETROFITS & PRODUCT UPGRADES

In today’s world, technology is constantly evolving.Boon Edam is continuously improving all entranceproducts to best utilize the latest technologicaladvancements. If you have Boon Edam entrancesinstalled at your facility, contact us to find out whatretrofit or upgrade packages are available. We offer tailor-made packages to upgrade yourentrances in terms of:

On-site at our Lillington, North Carolina factoryWe send our Technical Trainer to your facility Virtual webinars from the comfort of your office

TECHNICAL TRAINING

Our flexible and comprehensive technical trainingprogram is designed around our customer’s needs. Ithas been proven that partners who participate intraining prior to getting hands-on with our entrancesare able to more easily handle the preliminarycoordination, minimize installation time and improveoverall customer satisfaction. Technical training is offered for a nominal fee andreviews product documentation (mechanicaldrawings, electrical diagrams, install and ownermanuals, etc.) for the entrances of your choice. Training sessions can be conducted via the followingmethods:

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OUR REACH

IS GLOBAL.

We have been in business for more than 140 years

manufacturing premium aesthetic and security

entrance solutions in the Netherlands, United States

of America and China. We can confidently say that we

cover every corner of the globe with subsidiary

companies in major cities across the globe.

Furthermore our global export division not only

partner with our distributors, but also offer direct

sales and service to every territory. This wide net

allows us to have a strong global footprint as well as a

personal grasp of local markets and their unique entry

requirements.

To find your closest Boon Edam expert, please go to:

www.boonedam.us/contact

Boon Edam Inc.T 910 814 3800E us.techsupport@boonedam.comI  www.boonedam.us