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Page 1: Server/Desktop Administrator - TSABAAtsabaa.com/postings/wp-content/uploads/2015/10/93003.16-Systems... · consistently meet internal and external customer needs and ... on call for

TEXAS COMPTROLLER OF PUBLIC ACCOUNTS invites applications for the position of:

Server/Desktop Administrator

JOB POSTING #: 93003.16

STATE CLASSIFICATION #: 0256

STATE CLASSIFICATION TITLE: Systems Analyst V

SALARY GROUP: B24

VACANCIES: 1

CLOSING DATE/TIME: Continuous

SALARY: $6,700.00 - $7,700.00 Monthly $80,400.00 - $92,400.00 Annually

LOCATION: Austin, TX (Rusk), Texas

DEPARTMENT: Texas Treasury Safekeeping Trust Company

GENERAL DESCRIPTION:

Performs advanced (senior-level) systems support for agency hardware (includes server, desktop, laptop, and handheld devices) and software. Performs server administration and desktop support. Participates as a member of the IT team on new projects, IT planning and integration, and for overall IT support. Implements, maintains, monitors, and deploys agency hardware, peripherals, and related

equipment and software installations and licenses. Communicates directly with user in person and

over the phone concerning problems and delivers prompt solutions. Assists in the development of processes/procedures, planning, budget, and equipment requirements. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

Oversees and assist lead desktop administrator with the support and configuration of desktop, laptop, personal computing, handheld, and peripheral equipment.

Oversees and assist lead server administrator with system administration, troubleshooting,

and performance tuning of Trust Co. servers on the Microsoft servers in a VMWare environment and Sun Solaris operating systems.

Coordinates with Trust Co. IT application development, lead desktop administrator, and with

system and application vendors on the troubleshooting, deployment and support of Trust Co systems. Assist lead server administrator with operating system updates and patches, and server security.

Oversees and assist lead server administrator with maintaining hardware maintenance

contracts with vendors and coordinating system hardware repairs and maintenance.

Oversees and assist lead desktop administrator in the creation and maintenance of desktop configuration and support documentation, change management logs, and desktop network connectivity documentation.

Oversees and assist lead desktop administrator with hardware and software inventory: equipment moves, adds, and changes; software licensing and maintenance contracts with vendors and coordinating upgrades with Trust Co. and CPA staff.

Coordinates within the Trust Co to ensure IT system compliance with agency Business

Continuity Plan requirements. Assist with troubleshooting network connectivity in coordination with Trust Co System Administrator, CPA networking, CPA help desk, and CPA security division

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staff, and CPA customer service; adhering to CPA IT policies where applicable. Assist with the

planning and updates to the IT disaster recovery procedures and executing IT system disaster recovery in the event of a disaster.

Coordinates with Comptroller of Public Accounts (CPA) networking, help desk, and security

division staff, adhering to CPA IT policies where applicable. Responsible for ensuring system backups are completed, recoverable, and are following Trust Co. record retention schedules.

Performs other related work and projects as assigned. Acts as Trust Co. Security Coordinator backup.

MINIMUM QUALIFICATIONS REQUIREMENTS:

Education:

Graduation from an accredited four-year college or university with a bachelor’s degree.

Complete copies of college transcripts must be furnished to the divisional hiring representative

at the time of the interview for positions requiring a college degree, and/or specific educational credits.

Preferred Education: Graduation from an accredited four-year college or university with a bachelor’s degree with major course work in computer science, computer information systems, or management information systems is preferred

Experience:

Experience may run concurrently: o Five (5) years of progressively responsible computer administration experience.

o Two (2) years must be server-level system administration in a TCP/IP networked environment.

o Five (5) years must be Microsoft desktop support in a TCP/IP networked environment.

Must have current experience (within the last two (2) years):

o In-depth support experience for Microsoft Office and Adobe products including intermediate knowledge of: Microsoft Word, Microsoft Excel (including the use of macros), Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, and Adobe Acrobat Professional.

o Server-level system administration experience with MicroSoft Server OS. o In-depth experience with Microsoft and Apple desktop operating systems. o Experience with printer configuration including support of multi-function printer

scanning and faxing. o Experience with server-level system administration experience with Unix. o Experience with backup software. o Experience with server hardware troubleshooting and maintenance. o Experience with uninterruptible power supply equipment. o Experience with database system level support.

o Experience with system scripting languages and system utilities. o Experience with Microsoft system utilities and FTP. o Experience with Microsoft Office Suite and Adobe integration with third party products.

o Web publishing and web publishing software o Conference room audio and video equipment.

Preferred Experience:

Experience with MicroSoft Server 2008 or higher.

Experience with Windows 7 Professional, IOS8+ and Mac OSx 10 or higher.

Experience with Sun Solaris.

Experience with Symantec BackupExec backup software and Dell PowerVault backup

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hardware.

Experience with Xerox.

Experience with Dell PowerEdge servers. Prefer experience with VMWare environments.

Experience with APC UPS.

Experience with MS SQL Server, MySQL and Informix databases.

Experience with DOS batch files, PowerShell, Unix Shell, PERL scripting, and/or VBScripting.

Experience with Symantec Ghost disk imaging software.

Experience with iPads managed by a mobile device manage solution such as MaaS360.

Experience with and document comparison software.

Substitution: One (1) year additional related experience may substitute for thirty (30) semester hours of the required education, with a maximum substitution of sixty (60) semester hours (two years).

Preferred Licenses / Certifications:

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Network+

Server+

VMware 5.x certification

IIS

SQL Server

A+

MCP (Microsoft Certified Professional)

MCDST (Microsoft Certified Desktop Support Technician)

Comparable Microsoft desktop certification

Note: Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in Signal Corps, Network

Operations and Systems, Client Systems or other related fields pertaining to the minimum experience requirement may meet the minimum qualifications for this position. Please call Human Resources at 512-475-3560/800-531-5441 for more information or assistance.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of:

the capabilities and limitations of computer systems

practices, principles, limitations, capabilities and techniques used in the design and operation

of information systems

information security policies and procedures

computer hardware

computer operating system and application software

local and wide area networks and telecommunications

programming languages and publishing on the web

database software and administration

applicable rules, regulations and policies and related legislative and/or legal practices and procedures

office practices and administrative procedures

printer configuration including multi-function devices supporting fax and scanning

hardware and software acquisition and disposition procedures and applicable laws

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Skill in:

using and supporting personal computers

using applicable programs and systems

carrying out multiple projects simultaneously and within specific deadlines

identifying and resolving problems by using strong analytical techniques and innovative

approaches

managing work time effectively to complete multiple assignments within designated time periods

designing, editing and executing public information

developing, implementing and maintaining policies and procedures

producing printed, web and displayed/audiovisual communications media

the use of related computer programs and software

the use of various graphic design software packages

using effective written and verbal communication to convey information in a clear, concise

manner (Communication)

identifying and resolving problems by using strong analytical techniques, innovative approaches and taking initiative in preventing and solving problems (Problem Solving)

Ability to:

install, maintain, manage, troubleshoot and successfully resolve problems with a wide range of

computer access devices at the operating system, hardware, configuration, and application levels.

effectively use personal computers, applicable programs and systems

process information logically

communicate effectively (written and oral)

write and revise standards and procedures

operate information technology systems

train both technical and non-technical staff

analyze and implement new systems and procedures and to evaluate their effectiveness

effectively interpret program and plans

interface with vendors for support and purchasing quotes

establish and maintain working relationships with co-workers, agency staff and management to achieve common goals (Teamwork)

plan, organize, and prioritize multiple assignments to effectively manage a fast paced and

changing work environment without compromising accuracy (Adaptability)

consistently meet internal and external customer needs and expectations in a professional

manner (Customer Service)

act in the best interest of the agency, maintain confidentiality and continually strive to improve self and job performance (Professional Conduct and Development)

Working hours: 8 a.m. to 5 p.m., 40 hour work week, Monday through Friday. May occasionally work evenings, weekends or holiday. Hours may change based on business needs.

Travel: 5% or less

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions. This position requires the incumbent to perform office work that requires mobility (standing and

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walking) on a routine basis to carry out regular duties. It requires extensive computer use. It

requires the ability to bend, stoop, kneel, lift, and reach as needed for routine office duties. The job also requires normal cognitive abilities requiring the ability to learn, recall, and apply certain practices and policies. It requires the stamina to maintain attention to detail despite interruptions. Marginal or corrected visual and auditory requirements are required for reading printed materials and computer

screens and communicating with internal and external customers. May involve moving up to 50lbs of office equipment/material on a limited basis. The position may require travel to other locations as necessary. The position requires occasional work hours other than 8am-5pm Monday - Friday, to be on call for phone calls and text messages after hours, and to work occasional weekends and State holidays.

NOTES:

Applicants may be asked to participate in a skills demonstration and/or presentation.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

CPA employees in the same job classification, if selected, will be laterally transferred with no increase in salary. (An example might be an Accounts Examiner III in Revenue Administration who moves to an Accounts Examiner III in the

Enforcement division.)

Complete copies of college transcripts must be furnished to the divisional hiring representative at the time of the interview for positions requiring a college degree, and/or specific educational credits.

VETERANS:

We fully recognize, honor and enforce the Uniformed Services Employment and Reemployment Rights Act (USERRA) and encourage

opportunities to hire Veterans, Reservists and Guardsmen.

IMPORTANT NOTE TO ALL APPLICANTS:

Unless otherwise indicated on specific postings, regular attendance is an essential job requirement of all positions. Your application

for employment with the Comptroller of Public Accounts may subject you to a criminal background check. All positions requiring a

degree and/or licensing require proof of degree and/or license at time of interview. If you are scheduled for an interview and

require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule

your interview. Whenever possible, please give the hiring representative sufficient time to consider and respond to your request.

Only applicants scheduled for interviews will be contacted.

Thank you for considering employment at the Comptroller of Public Accounts! The Comptroller’s office is an equal employment

opportunity employer.

APPLICATIONS MAY BE FILED ONLINE AT: http://www.comptroller.texas.gov/careers/

111 East 17th Street #124

Austin, TX 78774

512-475-3560

[email protected]

Position #93003.16 SERVER/DESKTOP ADMINISTRATOR

MH

Server/Desktop Administrator Supplemental

Questionnaire

* 1. Your responses to the questions below must also be stated in the appropriate sections of your state application. For example, if the position requires experience using MS Word and/or MS Excel, that experience must be indicated in the Duties and Responsibilities

section. Please certify that all the information concerning your application is true and complete, and that you understand that any misstatement, falsification or omission may be grounds for refusal

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to hire or if hired, termination. Click "Yes" that you have read and

understand this statement.

Yes

* 2. Which of the following best describes your level of education?

High School or GED

30 hours college

60 hours college

90 hours college

120 hours college

Associate's Degree

Bachelor's Degree

* 3. Which of the following preferred degrees do you currently hold?

Computer Science

Computer Information Systems

Management Information Systems

None of the above

* 4. How many years of progressively responsible computer administration experience do you have?

Less than five years

Five but less than six years

Six but less than seven years

Seven but less than eight years

Eight or more years of experience

No experience

* 5. How many years of experience do you have as a server-level system administration in a TCP/IP networked environment?

Less than two years

Two but less than three years

Three but less than four years

Four but less than five years

Five or more years of experience

No experience

* 6. How many years of experience do you have working has a Microsoft desktop support in a TCP/IP networked environment?

Less than five years

Five but less than six years

Six but less than seven years

Seven but less than eight years

Eight or more years of experience

No experience

* 7. Which of the following do you have experience (within the last two

years)? (Check all that apply)

In-depth support experience for Microsoft Office and Adobe products

Server-level system administration with MicroSoft Server OS

In-depth experience with Microsoft and Apple desktop operating

systems

With printer configuration including support of multi-function printer scanning and faxing

With server-level system administration experience with Unix

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With backup software

With server hardware troubleshooting and maintenance

With uninterruptible power supply equipment

With database system level support

With system scripting languages and system utilities

With Microsoft system utilities and FTP

With Microsoft Office Suite and Adobe integration with third party products

With web publishing and web publishing software

With conference room audio and video equipment

None of the above

* 8. Which of the following certifications do you hold? (check all that apply)

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Systems Engineer (MCSE)

Network+

Server+

VMware 5.x certification

IIS

SQL Server

A+

Microsoft Certified Professional (MCP)

Microsoft Certified Desktop Support Technician (MCDST)

Comparable Microsoft desk top certification

None of the above

* Required Question