serpdigital online reputation management service overview
TRANSCRIPT
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The Most Powerful & Yet Simple Way To TurnCustomer Feedback Into 5-Star Reviews!
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How Important Are Reviews
For A Local Business?
“We Can’t Go There, They Don’t Have That Many Stars”
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More Stars = More Customers
Research and Image by BrightLocal.com
Having more positive, online reviews will help
boost your local ranking and convert more leads to
customers.
3.5x as Many Customers
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How Customers Search Today
‣They quickly scan for reviews on each listing
‣Looking To See What Other People Are Saying
‣Social signals are recent customers talking about a business and sharing their experience
openly online
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Key Findings:
More Consumers Are Using Reviews More Frequently To Choose A Business
UP 7%
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Proprietary, Easy to Implement System helps generate positive reviews by leveraging your recent
customers.
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RecentCustomer
INTERNALFEEDBACK
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Generate Customer Feedback
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Generate Customer Feedback
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Generate Customer Feedback
Mobile Check In External Quick Add Form
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RecentCustomer
Feedback Request Sent
INTERNALFEEDBACK
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Easy To Customize Email Templates
Generate Customer Feedback
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Mobile Responsive Feedback Form
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Mobile Responsive Feedback Process
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
INTERNALFEEDBACK
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Intelligent Routing Occurs
Company Branded Page
Provides Easy Review Sites Access
Male / Female White Label Video
Fully Mobile Responsive
Ability To Edit Page Content
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Minimize Impact Of Negative Feedback
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Minimize Impact Of Negative FeedbackCompany Branded Page
Suggestion Boxes To Share Concerns
Male / Female White Label Video
Custom Message / Offer / Call To Action
Mobile Responsive Layout
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Ability To Address The Concern Promptly
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7 Out Of 10 Consumers Will Return To A Business If Their Concern Is Resolved Quickly
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
Owner Notified
INTERNALFEEDBACK
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Instant Feedback and Review Notification
Motivate Staff And Address Concerns Quickly
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Ability To Address The Concern Promptly
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Ability To Address The Concern Promptly
You Decide Who Receives Email Alerts
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You Decide Who Receives Email Alerts
Ability To Address The Concern Promptly
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Customer Feedback Dashboard
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Major Review Site Integration:
- Pulls In Online Reviews Into Dash
- Text Alerts to Your Phone
- Email Notifications
- Include Key Managers / Staff
- Read New Reviews Promptly
Dashboard Reports New Reviews Online
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
Owner Notified
Software Follows Up
INTERNALFEEDBACK
EXTERNALREVIEWS
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Based On Your Follow Up Settings
Our Software Asks For The Review
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
Owner Notified
Software Follows Up
Online Rating and Review
INTERNALFEEDBACK
EXTERNALREVIEWS
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© VeriSearch,LLC 2014
Major Review Site Integration:
- Pulls In Online Reviews Into Dash
- Text Alerts to Your Phone
- Email Notifications
- Include Key Managers / Staff
- Read New Reviews Promptly
Dashboard Reports New Reviews Online
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
Owner Notified
Software Follows Up
Online Rating and Review
Reviews Shared
INTERNALFEEDBACK
EXTERNALREVIEWS
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© VeriSearch,LLC 2014
FEEDBACK STREAMING: TO YOUR SITE
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GET SOCIAL: SHARE REVIEWS ONLINE
Manual And Automated Social Sharing Options
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GET SOCIAL: SHARE REVIEWS ONLINE
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GET SOCIAL: SHARE REVIEWS ONLINE
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88% of consumers say they trust online reviews as much as personal recommendations (Up From 79% in
2013)
Down 8%UP 7%
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
Owner Notified
Software Follows Up
Online Rating and Review
Reviews Shared
New Customer
INTERNALFEEDBACK
EXTERNALREVIEWS
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Internal Feedback ReportingDrill Down Customer Feedback By Department Or Employee:
- View Customer Feedback
- Variable Date Ranges
- Great For Performance Reports
- Search By Star Ratings
- Send Special Email NotificationsAdditional Features Included With Your
Account
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Internal Feedback Reporting
Additional Features Included With Your Account
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Internal Feedback Reporting
Additional Features Included With Your Account
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Additional Web Property You Control:
- Ability to Rank In Your Local Search
- Pertinent Business Information
- Shares Recent Feedback / Reviews
- Control Your Brand Online
- Connect w/ Social Media Accounts
Local Review Microsite
Additional Features Included With Your Account
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Local Review Microsite
Additional Features Included With Your Account
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RecentCustomer
Feedback Request Sent
Intelligent
Routing
Owner Notified
Software Follows Up
Online Rating and Review
Reviews Shared
New Customer
INTERNALFEEDBACK
EXTERNALREVIEWS
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What Is Your Reputation Worth To You?