serialized track and trace. is it a requirement you need to conform to or need?
DESCRIPTION
Uncovering SAP's offering in the Serialized Track and Trace space...TRANSCRIPT
A member of The Business Maturity Group
Solutions to Business Problems
Serialized track and trace. Is it a requirement you need to conform to or need
May 23rd, 2013
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Q Data SAP EM Webinar Series
May Theme: Solutions to Business Problems
Thursdays at 11am CST
1. How can you pay suppliers more promptly thus being eligible for
those terms discounts? (5/9)
2. How can you ensure that your sensitive products leaving your care are ultimately tracked and returned as expected? (5/16)
3. Serialized track and trace. Is it a requirement you need to conform to or need? (5/23)
4. Vendor Compliance, scorecards, EDI, Procure to Pay, ASN and Supply Chain Maturity! Scary or Logical? (5/30)
http://www.qdatausa.com
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Q Data SAP EM Webinar Series http://www.qdatausa.com
Viewing this and previous webinars
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Questions? Get Social
http://www.linkedin.com/company/129971
http://www.facebook.com/QDataUsaInc
http://www.facebook.com/SAPEventManagement
@bizmaturity
#QDATA_EM
Blog: http://qdatausa.wordpress.com
Throughout this webinar
What is the weather like over there?
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Agenda
Vocabulary
Standards
Components
Regulations
Wrap-Up and Questions
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Chain of Custody (CoC)
It is a legal term that refers to the ability to
guarantee the identity and integrity of
the sample / product (and data) from the point of origin to the final destination…
A Definition
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Chain of Custody (CoC)
What does it look like? THE PLAYERS…
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Chain of Custody (CoC) – Part 1/3
How do we uniquely identify a product?
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
“A permanent unique mark on an object, designed to be scanned and interpreted digitally, identifying the object individually”
Unique Identification (UID)
When you can uniquely identify an item and exchange information about the item
in a standard format you can electronically track that item giving …
You improve data quality, inventory control, enable rapid fraud detection,
Provide visibility from cradle to grave, …
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Item Unique Identification (IUID)
• Spawned by a DoD (2003) mandate for improved item management: •Is the most mature of all the UID initiatives
•Is currently the focus for SAP Solutions
•Is usually a 2-D barcode; it may be an RFID tag
Construct 1: Items that are
serialized within the enterprise
identifier
Enterprise ID + Serial #
Construct 2: Items that are
serialized within the part, Lot or
batch within the enterprise
Enterprise ID + Part # + Serial #
www.bpn.gov/IUID
In concert with RFID technology • IUID can provide the “what” • In addition to the RFID “where”
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Electronic Product Code (EPC)
• provides a universal unique, serialized identifier for any kind of object
• GTIN (Global Trade Item Number)
• GRAI (Global Returnable Asset Identifier)
• SSCC (Serialized Shipping Container Code)
• GIAI (Global Individual Asset Identifier)
• SNI (Standardized Numerical Identifier) – FDA Pharma
• The EAN/UPC bar code, which encodes GTINs, provides identifying information for a class of item
• EPC goes beyond this when a GTIN is encoded in an EPC by identifying an individual serialized item or instance of the item (sGTIN).
• Two cases of the same product will have the same GTIN, but will have different EPCs (sGTIN).
The EPC structure is defined by the EPCglobal Tag Data Standard…
www.gs1.org/epcglobal
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
National Drug Code (NDC)
• Unique ID provided to permit automation of processing of drug data between government, drug manufacturers and distributors, hospitals and insurance companies
• 1972: Mandatory for all prescription and OTC drugs
• 2004: Mandatory linear barcodes on drug packages
• Contains: • FDA Labeler code, Product Code, Package size (10 digits)
An NDC…
“…provide an identification system in computer language to permit automated processing of drug data by Government agencies, drug manufacturers and distributors, hospitals, and insurance companies” (from 34 FR 11157, July 2, 1969).
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Global Trade Item Number (GTIN)
• an identifier for trade items by GS1 • comprising among others of the former EAN International and
Uniform Code Council (UCC)
• used to look up product information in a database
• GTINs may be 8, 12, 13 or 14 digits long
• Company Prefix, Item Reference and a calculated Check Digit GTIN-14 adds another component- the Indicator Digit, which can be 1-8
Global Trade Item Number (GTIN) is …
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
• Barcode: “Optical machine-readable representation of data, which shows data about the object to which it attaches.”
• 2-D Barcode
• Linear Barcode
Barcode
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
GTIN, UPC and EAN
GTIN-8s will be encoded in an EAN-8 bar code
GTIN-12s may be shown in UPC-A, ITF-14, or GS1-128 bar codes
GTIN-13s may be encoded in EAN-13, ITF-14 or GS1-128 bar codes
GTIN-14s may be encoded in ITF-14 or GS1-128 bar codes
• Universal Product Code
(UPC) dominant barcode standard in North America
encodes a 12 digit number (GTIN-12) which allows it to be scanned and read in almost any retail store
• The EAN-13 and EAN-8 are other point of sale barcodes that are widely used outside of North America.
A UPC can be transformed into an EAN by prefixing it with a zero
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Data Matrix vs. QR Code – 2D
Data Matrix
• Developed in 1989
• 2,335 alphanumeric characters
• Considered more secure
• Cannot handle Japanese characters
• 22 x 22 (10 x 10, … 144 x 144)
• 17% recognition area
• More compact
QR (Quick Response)
• Developed in 1994
• 4,296 alphanumeric characters
• Accommodates Japanese characters
• 29 x 29 (21 x 21, … 177 x 177)
• 27% recognition area
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
• “… is a technology that incorporates the use of electromagnetic or electrostatic coupling in the radio frequency (RF) portion of the electromagnetic spectrum to uniquely identify an object, animal, or person.”
• Active Tag:
• Requires a battery, antenna, more expensive, great distances, larger, shorter life, cheaper readers
• Passive Tag:
• No battery, coiled antenna, less expensive, short distances, smaller, last longer, fixed readers
Radio Frequency Identification Technology (RFID)
RFID:
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
• Example applications of RFID: • Security access
• Item and asset management
• Ticketing and baggage tracking
• Toll collection
Radio Frequency Identification Technology (RFID) (cont.)
• Inventory RFID tags can be applied to:
Cases Pallets Items
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
UID Data Matrix (Item Level)
Radio Frequency Identification Technology (RFID) (cont.)
RFID tags that carry data can be attached to packages at multiple levels, including item packages, cases, and pallets. Unique Identifiers can be attached or directly marked on items using a data matrix to carry the UID data elements.
• Linking UID with RFID
RFID Tag (Pallet Level)
RFID Tag (Case Level)
RFID Tag (Item Package Level)
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
RFID vs. Barcode
RFID advantages vs. barcodes
Category RFID Barcode
Line-of-Sight Not required Required
Security More difficult to copy Easy to copy
Environment/ Ruggedness
More tolerant of humidity, water, …
Susceptible to environmental conditions
Sense/record/transmit Active/Passive No read/write capability
Distance Can be read at greater distances (up to 300 feet)
Needs to be much closer (less than 15 feet)
Read rate Can read tags much faster (40+ tags/sec)
Much slower, requires line of sight (1/2 sec to read)
Reusability Usually protected by an outer shell or imbedded in the product
Limited due to exposure to wear and tare (for line-of-sight reasons)
Expense Usually much more expensive
Cheaper to apply
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Pedigree and ePedigree
• “A drug pedigree is a statement of origin that identifies each prior sale, purchase, or trade of a drug, including the date of those transactions and the names and addresses of all parties to them.”
• The U.S. Food and Drug Administration (FDA) in the 2006 Compliance Policy Guide for the Prescription Drug Marketing Act
• “An ePedigree is simply an electronic document which satisfies a pedigree requirement. The primary purpose of an ePedigree is to protect consumers from contaminated medicine or counterfeit drugs.”
Chain of Custody
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Agenda
Vocabulary
Standards
Components
Regulations
Wrap-Up and Questions
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Chain of Custody (CoC) – Part 2/3
How can we get all players to play nicely with each other?
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Standards
• Pharma trading partners need to adopt several standards to address e-Pedigree
• SNI (Standardized Numerical Identifier)
• Moving towards adopting this standard for all drug packages as part of the e-pedigree law
FDA Standards
Pursuant to Business and Professions Code section 4034, the “unique identification number” established and applied to the smallest package or immediate container by the manufacturer or repackager shall conform to the Standardized Numerical Identifier (SNI) set forth in the Guidance for Industry published by the U.S. Food and Drug Administration (FDA) in March 2010, consisting of a serialized National Drug Code (NDC) identifier (or equivalent product identifier for dangerous drugs for which no NDC has been assigned) combined with a unique numeric or alphanumeric serial number that is no more than twenty (20) digits or characters in length.
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Standards
• GLN (Global Location Number)
• Unique ID of locations and legal entities
• 13 digit numeric
• GTIN (Global Trade Item Number)
• Helps automate buying and selling
• 4 constructs – 8, 12, 13, 14
• Contains info on the Item itself
GS1 Standards
www.gs1.org/epcglobal
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Standards
• EPCIS
• Enables sharing EPC data between disparate applications (across enterprises)
• GDSN (Global Data Synchronization Network)
• Not currently used in the US pharma supply chain
• Built around several GS1 standards including the GS1 Global Registry® and data pools
• Secure & continuous synchronization of data
• Changes in DB are immediately synched with all companies you do business with
GS1 Standards
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Electronic Product Code Information Services (EPCIS)
• EPCglobal® is leading the development of industry-driven standards for the Electronic Product Code™ (EPC) to support the use of Radio Frequency Identification (RFID) in today's fast-moving, information rich, trading networks
• The goal of EPCIS is to enable disparate applications to leverage
Electronic Product Code (EPC) data via EPC-related data sharing, both within and across enterprises
• What information can be shared via EPCIS standards? • The What, Where, When, and Why of events occurring in any supply chain is
exchanged, safely and securely, via the EPCIS standard
• This is important business information, such the time, location, disposition, and business
EPCglobal®
www.gs1.org/epcglobal
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Agenda
Vocabulary
Standards
Components
Regulations
Wrap-Up and Questions
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Components
• Serialized product – CoC Part 1/3
• To be able to Track and Trace it
• IUID, sGTIN
• Tag / Marking – CoC Part 1/3
• Unique readable marking of the product
• Standards – CoC Part 2/3
• All partners talk the same language
• ECPIS
What do we need to look at in order to provide an e-Pedigree?
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Components (Ctd.)
• Solution – CoC Part 3/3
• Reader / Scanner : RFID / Barcode
• Repository – Store the data : SAP AII / SAP OER
• Query mechanism – Read the data : SAP PI / OER
• Trust? – CoC Part 4/3!!!
• What you say is in the box is actually in the box
• Inference
What do we need to look at in order to provide an e-Pedigree?
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Solutions for Auto-ID and Item Serialization
Auto ID Infrastructure
Enables and manages Auto-ID-Enabled
Operational Processes integrated with ERP
at local/regional level and SAP OER
Su
pp
ly C
ha
in
E
dg
e A
pp
s
Au
to
ID
In
fra
stru
ctu
re
En
te
rp
rise
A
pp
s
Ob
je
ct E
ve
nt
Re
po
sito
ry
Object Event Repository
Provides Enterprise level Event-driven
Traceability and Visibility Applications
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Solutions for Auto-ID and Item Serialization (cont.)
Auto-ID-Enabled Business Process
Automation
Item serialized Product, Part, Asset, and
Hierarchy Life Cycle Traceability
Auto-ID-Enabled Outbound Processing
Auto-ID Enabled Inbound Processing
RFID-Kanban
Returnable Transport Items
Extensible to other ERP document
integration
SAP AII SAP OER/EM
Product Tracking and Authentication
Returnable Transport Items
Linear barcode
2-D barcode
Passive/Active RFID
Sensor events: Conditions, temperature,
locations
GS1/ EPCglobal EPCIS – certified conformance to
EPCIS Standard as an EPCIS Repository
[Beyond this OER can be easily extended to
custom attributes, vocabularies, etc.]
GS1/EPCglobal Tag Data (TD) Standard
GS1/EPCglobal TD Translation Std.
US DOD Guide to Uniquely Identifying Items
Beyond this AII can be easily configured to
other unique ID schemes
Domain
Core Solution
Standard
Processes
and Beyond
AIDC Support
Standards
Support
Hardware Integration in to App Store the Data
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Delivery
System integration services: Value generation with RFID Physics and device expertise
Partner SAP &
Partner
Readers Process integration
Cross-system traceability
SAP
OER
Edge Execution + Enterprise Applications
Read, write, and transmit data to systems
Manage multiple readers
Cleanse data
Operator workflow
Translate raw data to
business execution +
Decision support and
execute transactions
Enrich Object Event Management Data
Enable
Tracking and Tracing
Function
Device Management
SAP
ERP
Solution Landscape
SAP ITS mobile
Partner
Device
Mngt
Solution
SAP &
Partner
SAP &
Partner
SAP
Value Add Partners
Value Add Partners
SAP
AII
SAP
NW PI
Capture
Query
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Auto-ID Infrastructure (SAP AII) (cont.)
• Immediate • Verification
• Real-time Delivery and Shipment verification – Data verification at point of capture
• Anti-counterfeiting
• Product instance authentication
• Visibility
• Enterprise and Supply Chain wide
• Stretches to all Business Partners securely
• SAP ERP transaction automation following AII data capture
• More efficient shop-floor operation without line of site data capture through RFID sensing
• Intrinsic • Instance item life cycle tracking
• Business data information sharing based on granular levels (EPCIS)
• Events, business context, instance IDs, dispositions
• Single version of truth: State and history (pedigree)
• Web-service based standardized B2B data discovery (EPCIS compliant)
• Real-time business-contextualized event-based data captured
• Extending enterprise data to the capture of real-world raw events
• Unique IDs issued for the lifetime of the products and assets – enabled Pedigree
Business Value
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Auto-ID Infrastructure (SAP AII) (cont.)
• EPC/Serial number range management
• EPC hierarchy management
• ePedigree data provisioning
• Unique ID schemas
• EPC
• IUID
• Custom
• Delivery document integration
• Undo (Useful when you need to undo one event for an item that is part of a hierarchy)
• Generic document interface
• Master data management
• User interface • Mobile and Desktop
• EPC enriched ASN
• EPC capture notification
• Store and forward – Delta queue – Scalable
• Tag commissioning and management
Functionality
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Auto-ID Infrastructure (SAP AII) (cont.)
Translating raw Auto-ID events into business context
Auto-ID Raw Events Business Processes
Repository
Translation
Logic
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Object Event Repository (SAP OER)
• EPCIS-level enterprise level solution that
• Serves as the system of record spanning the life cycle of uniquely identified objects across distributed systems
• Allows object related search
• Provides UI & query mechanism for business partner collaboration
• Tracks life cycle & conditions relating processes, hierarchies, parts & assets
• Provides process monitoring, proactive alerting, reporting capabilities
• Integrates with
• SAP ERP for Business Process Tracking (procure-cash, delivery tracking, transportation, etc.)
• Auto-ID Infrastructure that pushes Auto-ID events into OER
• Third-party Auto-ID Edgeware systems can be integrated with the EPCIS standard event capture notification interface
Functional Domain
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
• Tracking of serialized items and hierarchies
• Where is this particular item?
• Tracking attributes and serialized item characteristics
• Batch #
• Expiration dates
• Authentication of IDs
• Valid hierarchy
• EPC
• EPC/Attribute combinations
• Data discovery services
• Business Docs, HU
• Product/part IDs
• Qualified events
• Attributes
SAP Object Event Repository (SAP OER) (cont.)
Capabilities
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
SAP Object Event Repository (SAP OER) (cont.)
• Movements Across Locations
• Show shipping durations between different locations across the supply chain
• Movements at Location
• Show processing durations at a location
• Proof of Receipt
• Check if an object was received at any other subsequent location
• Supply Chain View
• As-Built Configuration View
• Life cycle “Current“ Configuration View
SAP NetWeaver BW Reports for OER
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
-
SAP OER stores
hierarchies between
objects along their
entire life cycle
SAP Object Event Repository (SAP OER) (cont.)
Hierarchy Tracking
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Agenda
Vocabulary
Standards
Components
Regulations
Wrap-Up and Questions
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Regulations
• California
• part of the California Business & Professions Code
• When?
• 2015: 50 % manufacturer’s products
• 2016: 100% manufacturer’s products
• July 1 2016: Wholesalers and repackagers
• accept and forward products maintaining e-pedigree
• July 1 2017: Pharmacy and pharmacy warehouses
• accept and pass e-pedigrees
What is being forced in and by when?
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Counterfeit Version of Avastin in U.S. Distribution
“Roche conducted laboratory tests that confirmed the counterfeit version of Avastin. Packages or vials may be counterfeit if they:
• are labeled with Roche as the manufacturer
• display batch numbers that start with B6010, B6011 or B86017
The only FDA-approved version of Avastin for use in the United States is marketed by Genentech (a member company of Roche). The FDA-approved version does not include the Roche logo on the packaging or vials. In addition, Genentech’s FDA-approved version of Avastin vials and packaging have a 6-digit numeric batch number and expiration dates in a 3-letter month and 4-digit year format (e.g., JAN 2014). Genentech’s Avastin products are safe and effective for their intended uses.
The 19 medical practices in the United States purchased unapproved cancer medicines and, potentially, the counterfeit Avastin, from…”
http://www.fda.gov/Drugs/DrugSafety/ucm291960.htm
Egypt Switzerland Netherlands UK US Pharmacy
(Where else did the product go?)
FDA: Statement Issued: Feb. 14, 2012
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Regulations
Describing how e-pedigree could help…
according to the California Pedigree Law, any supply chain participant must be able to
produce a full pedigree for any package of drugs in their possession at any time….
Egypt Switzerland Netherlands UK US Pharmacy
Not Allowed to manufacturer drug!
OR Drug already in
circulation!!!
1. Register product (Own Serial # or Copied)
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Regulations
Describing how e-pedigree could help…
according to the California Pedigree Law, any supply chain participant must be able to
produce a full pedigree for any package of drugs in their possession at any time….
Egypt Switzerland Netherlands UK US Pharmacy
No info of serialized drug!
2. Check product 1. Skip registration
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Regulations
Describing how e-pedigree could help…
according to the California Pedigree Law, any supply chain participant must be able to
produce a full pedigree for any package of drugs in their possession at any time….
Egypt Switzerland Netherlands UK US Pharmacy
No info of serialized drug!
3. Check product 1. Skip registration
2. Skip check
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Regulations
Describing how e-pedigree could help…
according to the California Pedigree Law, any supply chain participant must be able to
produce a full pedigree for any package of drugs in their possession at any time….
Egypt Switzerland Netherlands UK US Pharmacy
Good to Dispense!
1. Registration 2. Check 3. Check 4. Check 5. Check 6. Check
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Regulations
• Fully Centralized
• Single instance of track and trace repository
• Requires global cooperation / policing !!! Viable?
• Semi-Centralized
• Multiple central track and trace repositories
• China, Turkey, Italy, Brazil
• Fully Distributed / Decentralized
• Communicate with up/downstream partners - EPCIS
• Communicate with previous partners individually
• Different models per country / dependency!!! Viable ?
3 e-pedigree models under consideration
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Agenda
Vocabulary
Standards
Components
Regulations
Wrap-Up and Questions
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Summary
• What are the keys to being able to track your serialized products?
• UID, EPC global standards, labels, readers, events, application integration
• Understanding the discussion points around RFID and Bar-codes
• Advantages: Line of site, distance to read, expense, read/write
• Passive vs. Active
Some key points to take home…
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Summary – CoC Part 1
Serialized product with tags / markings (Barcode / RFID Tags)
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Summary – CoC Part 2
Readers / Scanners using Global Standards
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Summary – CoC Part 3
Global Repository and Secure Query Mechanism
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
More Info
http://www.qdatausa.com/ Webinar series on Business Issues – May 2013
http://www.facebook.com/SAPEventManagement SAP EM Facebook Page
http://qdatausa.wordpress.com Blog for Q Data by Kevin Wilson
“SAP Event Management – SAP’s best kept secret” available at Amazon.com or Genie Press at http://www.geniepress.com/qdata
copyright © 2013 Q Data USA, Inc. All rights reserved. a member of The Business Maturity Group
Questions???
Some of Q Data’s SAP EM related Clients
Kevin Wilson Principle SAP Solution Engineer
[email protected] www.qdatausa.com