sequence of service.docx

7/28/2019 Sequence of Service.docx

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12 STEPS OF SEQUENCE OF SERVICE

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3. SEAT THE GUEST

We have your tableready for you please letme know if you are happy

with this table?

Where would you like tosit, Inside or Outside?

Would you like the same tableas yesterday (if available) orwould you like to sit somewhere

else afternoon/evening?.

2. CHECK IF GUEST HAS RESERVATION

Have you made any reservations for yourlunch / dinner today Mr./ Mrs. Jones ?

Yes, we do have your table ready, wouldyou like to have a pre-dinner drink first at

the Pool Bar? We have a newcocktail menu.

1. SMILE & GREET THE GUEST

"Good Evening Sir/Madamwelcome to _________"

"How are you?" or How areyou this morning/

afternoon/this evening?"

"May I have your NamePlease?"

Greet within 10 seconds, Smile,

Eye Contact, Seek Guest Name

Offer chair assistance, Ladies &

Older People First

Serve Cold/Hot Towel


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6. SERVE THE WINE & OTHER BEVERAGES

"Sir/Madam you odered the (NAME), (GRAPE), (YEAR)"

(Pour small amount for the host to try) "Please can you taste the wine

5. TAKE THE FOOD ORDERWould you like to try our Soup of

the Day XXX?

How would you like your steak to becooked?

Sir / Madam, may I repeat your order

Sir / Madam, you have ordered XXX as astarter and for main course the XXX.

4. SUGGEST & SERVE APERITIFS

WATER

Would you like to haveSTILL or SPARKLING

WATER?

"SPIRITSWould you like a single or a

double ____?

SOFTDRINKS"Do you prefer with Ice or

with No Ice?".

Serve from the right hand side,

ladies first, host last

Serve from the right hand side, ladies

first unless there are children.

Ensure you have checked the order in

POS before sending to the kitchen

Remove used cold/hot towels


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9. CLEAR PLATES

8. SERVE THE FOOD

"Madam/ Sir this is the________".

Would you like somecracked pepper?

How is your ________? o

Are you enjoying your_____?

7. SERVE THE BREAD

Please enjoy our freshly baked bread with a selection of dips _______, _______ & ________.

Serve from the right hand side, ladies

first, host last.

Use position numbers and announce

the food to the actual guest not to the

whole table.

Do not Stack Plates

Call away 2nd

course when guests are through first course

Remove SnP, Cutleries, BnB Plates etc.


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12. PRESENT THE BILL &

BID FAREWELL

Thank you for having dinner with us, enjoy the rest of your evening.

11. SERVE DESSERTS & UPSELLCOFFEE/LIQUEUR COFFEES

"Sir/Madam your ___________""Would you like to have tea or coffee or

perhaps a liqueur coffee?"

10. OFFER DESSERTS

Would you like somedessert this evening?

"Would you like to try our______for dessert?

Would you like to have anIrish coffee or perhaps aBrandy Alexander to finish

your evening with?

Only provide the bill upon do not ask.

Verify signature if paying by credit card.

Ensure you bid or your colleague bid farewell to

the guest.

If no dessert suggest liqueur

coffees or after dinner cocktails.

Provide Toothpicks.

Provide Toothpicks.

sequence of service.docx

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