Deepan Roy

SEQUENCEOF

SERVICE

Deepan Roy

Greeting the guest

• Wish with eye contact

and smile

• Escort the guest to the

table

Deepan Roy

Seating the guest• Stand behind the chair as

guest approaches• Pull the chair for the guest• Slowly scoot the chair as

guest sits down

• “Good morning / afternoon / evening, my name is Ravi and I will be waiting at your table today”

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Offer menu cards• Present all menu cards – Beverage,

appetizer and food menu and inform current promotions

• “These are our menu cards. We also have happy hours between 4:30 to 6:30 and 10:30 to 12:20 in the evening.”

• Remove extra covers

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Preference of water• Ask for water and turn the glasses

up

• “Sir / Ma’am, would you prefer bottled water or sparkling water?”

• If yes – “Would you prefer it chilled or room temperature”

• Present the bottle with the label facing the guest

• Pour in all glasses as per sequence

Deepan Roy

Order taking• Start off by suggesting beverages• “Sir/Ma’am, would you like

to start with some drinks?”• Suggest appetizers, salads or

soups and main course• Repeat the order at the end• “Sir/Ma’am you have

ordered for – beverages, first course/second course. Thank you.”

Deepan Roy

Beverage service

• Serve all beverages from a salver• Coasters with every drink• Hold glasses at the bottom• Announce drinks before placing• Straight drinks to go with appropriate

mixer and ice bucket• Beer and wine bottles to be presented

before opening. Wine to be given to taste to the host before pouring to guests

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First course

• Check KOT before pick up• Check for special requests• Place correct cutleries• Serve pre plated food from

right• Use first plate method to carry

2 or more dishes• Announce before serving• Serve with correct condiments

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Second course

• Clear and set up table for next course

• Place proper cutleries• Announce dishes• Follow sequence kids first,

senior citizens, ladies, gentlemen and then host

• Serve with proper condiments

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Feedback• Check for feedback• Inform manager for

negative feedback immediately

• Remember complaints are opportunities to rectify

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Desserts

• Check KOT before pick up• Dessert spoons to be placed • Serve pre plated desserts

from right

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Tea / coffee

• Serve from salver• Serve coffees with a cookie• Sugar caddy to accompany

tea coffee orders• Sugar caddy to have white,

demerara or brown and sugar-free sachets

• Tea or coffee spoon to be given with all orders

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Billing

• Present bill only when asked• Pre buss table before bill is

presented• Present bill with feedback

form and pen in bill box• Bill to be cleared within 3

minutes• Return exact change if paid by

cash

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Bidding farewell

• Assist guests as they prepare to leave• Thank the guest for visiting• Invite and inform and about upcoming events and

promotions

Deepan RoySmile