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TRANSCRIPT
September Networking Event
Collaboration and Volunteering in the Digital Age
28 September, 201710:00am – 12:00pm
Agenda
Welcome and Introduction
State Library of NSW Presentation
UNSW Medicine Presentation
Q&A and Wrap up
Networking
Today’s Speaker
Jenna Bain
Digital Projects Leader
State Library of NSW
DIGITAL VOLUNTEERING
Bridge Builders
Rainbow Archive
Gary Wotherspoon
Faith Bandler
TRANSCRIPT TOOL
WWI diaries
Joseph Banks
papers
Indigenous
languages
Freycinet letters
Combined 16/17 data for Amplify & Transcript Tool
Today’s Speaker
Kiran Thwaites,
Clinical Skills Co-ordinator, UNSW Medicine
Collaboration and Volunteering
for a stronger community
Kiran Thwaites, SPP Coordinator, UNSW
Medicine
Volunteer Simulated Patient Program (SPP)
o What is it?
o Campus & Online Programs
- Motivations
- Recruitment
- Benefits
- Feedback
- Challenges
o Solutions
o What we’ve learned
o Research
What is the Volunteer SPP?
o Part of clinical skills curriculum taught to Phase 1 medical
students
o Run on campus March, June, August and October
o Sessions over 2 weeks, approx. 570 students, smaller groups,
morning and afternoon
o Grad Entry students: January, September and October
o Run online throughout majority of the year
Purpose
“I mostly felt that they were gathering blood out of a stone…I was a
vessel with information that they wanted. I was not sharing, I was
being interrogated.”
SP feedback, March 2017
Campus Program
o Established in 2014
o Scenarios: History taking & Assessment
o Physical examinations – you can touch this!
o Mums n’ bubs – respecting real-life choices
Community Volunteer Motivations
o Mixed past experiences with GPs and specialists
o Recipients of hospital care /loved one
o Medical background themselves
o Interested in medicine as profession
o Unique volunteering opportunity
Recruitment – the “ROE”
o Move away from campus /our own borders
o Flyers to medical centres, libraries, early
childhood centres, playgroups. Poor ROE
o Lifestyle Clinic, Rotary, Probus – mixed results
o PwC, Macquarie University’s GLP, Screenwise
o Online sources: Randwick eNews, FB, CFV (Go
Volunteering, SEEK, SMH Helpdesk)
o Pharmacy video – long term branding
Campus SP Profile
o Total registered: 105
o 24 Males, 81 Females
o 85% over 50 yrs old, many retired
o Majority from eastern suburbs
Community Benefits
o Giving back
o A sense of belonging
o Social engagement
o Self worth
o Self development
Faculty Benefits
o Local resource / convenience
o Life experience
o Observation skills
o Feedback/Assessment skills
o SPs are patient (and not really sick!)
Campus sessions – community feedback
“Being a volunteer was a fantastic learning and social experience - true of much volunteering: in giving, we
receive. I'd be delighted to participate again.”
- Lea
“Doctors are so important in our lives and people skills rate highly with their patients. I believe it's a skill that,
if not innate, can be learned.
I really enjoyed the experience. - Pamela
I've enjoyed the efficiency and the background work that goes into these sessions, the courtesy shown, the
camaraderie and meeting "different folks with different strokes.”
I come back for more sessions as I like being part of the journey, knowing the need and demand for doctors
in the future. The hope of being able to make them use their compassion to soften their theory
knowledge." - Yvonne
Student feedback
“The simulated patients gave really good feedback which I felt was very
helpful, as we don't usually get to hear how we performed from a
patients perspective. I also felt the simulated patients had very good
knowledge of their 'fake' medical history, as they were very convincing,
and it actually felt the same as taking a history from a patient in the
hospital. (AEA sessions)
“I liked how the patients were volunteers and were willing to help better our
skills as a medical practitioner. There was one great patient who gave us
advice based on her personal experience. I liked how there was a
variety of ages in the simulated patients.” (Skin sessions)
“The different patient personalities helped me learn how to alter my
approach to empathise with the patient in the best possible way.
(HMB sessions)
Challenges
o Age range, ageing group
oMore men please!
o Lack of diversity
o Session restrictions
Going online
o Create more opportunities for students to practice
o New realities of tele-medicine, need to prepare students by
exposing them to online ‘patients’
oDevelop communication skills online
oOffer students seamless integration of physical and online learning
platforms
Online Program
OSPIA – Online Simulated Patient Interactive Assessment
Launched November 2015
o Collaboration with University of Sydney research team
- UNSW provides students and SPs, Uni Syd collects
data
o Real, not virtual – SPs at home using laptop/PC and
camera
o SPs do training online
o SPs play patient and assessor
o Students can watch interview back and write reflection
Training
SP Calendar Page
SP Homepage
SP view during interview
Feedback
devices
Onscreen
guide for
assessment
For best
quality
interview
Safety
Assessment form for SP to complete
Recruitment
o Current campus SPs trialled the system
o Campus SP registration promotes OSPIA
o PwC, Macquarie Uni’s GLP
o Main source: CFV
Online SP Profile
o Total registered: 249
Age over 50: 80 Age under 50: 169
Male: 60 Female: 189
o Location:
SA: 3 WA: 4 VIC: 7 ACT: 5 NT: 1 NSW: 228
Sth Africa: 1
o Greater diversity than campus SPs
Online Volunteering Benefits
o Flexible – 7 days a week, night or day
o Less demanding logistically (can be almost anywhere)
o Short sessions: 30 minutes vs 2 hours on campus & efficient use
of time
o No long term commitment, can dip in and out
o Opportunity for SP to assess and provide written feedback at their
chosen pace (offline)
University Benefits
For the student:
o More flexibility
o Video playback
o Less stressful than in front of peers
For the Faculty:
o Creates a community of diverse ‘teachers’
o Minimal administrative or academic oversight
o Cost effective
Online Program – community feedback
O Outstanding
S Stimulating
P Practical
I Important
A And more - Pamela
Student Feedback“Thanks for making OSPIA a compulsory part of our training. I'm fine talking to
people in public and casually, but for some reason, I get a bit "tight" and anxious
when it comes to taking a history, because I don't know if I'm using the right body
language, asking the right follow up questions, etc. Consequently, the history
sometimes feels like a bit of a blur to me, and afterwards, I find it difficult to
remember all the little bits that happened during the history. The playback feature
and the analysis is super handy. Of course, practicing face to face is also
important, but this is a great strategy.”
“Convenience of practicing communication skills from anywhere … good for both the
student and the simulated patient (SP).
“A recording of your history with feedback on your performance - can revisit it
anytime and track progress, after doing a few.”
“Detailed feedback on non-verbal cues”
Online Volunteering Challenges
For SP:
o Technical glitches / no instant fixes / no iPads
o Lack of feedback on performance
o Lack of scenario variety
o Appts not being taken up
For UNSW Medicine:
o Reliance/faith in SPs to do it well and unsupervised
o Lack of regular contact with SPs
o Overall retention of SPs
Solutions
o Weekly reports of activity – student reminders (can
be hesitant)
o Volunteer now calls SPs – esp those inactive. KT to
follow up
o FAQs to assist technical and other concerns
o Looking at new scenario, eventually a bank
o Encourage feedback at any stage
o Thank SPs and reminder they are part of a wider
online community.
What we’ve learned
o Technology can be used to draw in more volunteers who
might not normally participate
o Online provides volunteers much more flexibility and
autonomy
o Don’t forget the human touch although it’s online!
o Practice what we preach: clear, friendly communication
o Listen to volunteer feedback – improves what we do
o Recognise value of individuals’ participation, positive
reinforcement
o Look for more opportunities to collaborate (eg NIDA) for P2
and P3 students.
Research
o University of Sydney research on volunteer user
experience being conducted (campus and
online).
o Focus groups – gathering feedback on how to
improve volunteer experience.
Building a stronger community
o Enormous benefits with collaborating: win-win
o SPs and students are part of the same community
o Students need to secure real-world practical skills for a rapidly
evolving workplace
o Exposure to diverse community members, both in face-to-face
and online/digital experiences deepens engagement and
understanding with both the local and wider Australian community
Q & A
You can become
a member of
The Centre for
Volunteering!
Upcoming Events
October 26 @ 10:00 am - 12:00 pm
Why businesses should stop giving money to charity –
Corporate/Charity Partnership Guidance and Strategies
PresenterDaniel Murray
Director & CO-Founder of Empathic Consulting
Book at:
http://www.volunteering.com.au/event/why-businesses-should-stop-giving-money-to-
charity-seminar/
The CfV - How do we help?
The Centre for Volunteering has a range of resources
and research links to help
your volunteer program
NSW Volunteer of the Year
Awards
THANK YOU
For more information visit http://www.volunteering.com.au