sep sesam managed service provider license program€¦ · 2. usage scenarios of sep managed...

1

SEP sesam Managed Service

Provider License Program

SEP sesam Backup as a Service

Hybrid Backup & Disaster Recovery

SEP, Ziegelstrasse 1, 83629 Weyarn, Germany, +49 8020 180-0, w w w . s e p . d e2

Table of Contents

1. Introduction 3

2. Usage Scenarios of SEP Managed Service Provider (MSP) Licenses 4

3. License Models 5

4. License Reporting, Accounting & Term of Contract 10

5. MSP Support Agreements 10

6. Consulting 11

7. MSP Contracts 11

8. Advertising and Promotion 11

9. Amendments 11


1. Introduction

SEP is a German backup and disaster recovery software vendor. SEP sesam is an ideal Enterprise Backup- & Recovery-

Software solution for Data Centers and Managed Service Providers. Customers around the world in over 50 countries trust

SEP’s software and its security, as well as, its reliability to perform the most demanding tasks to protect and maintain their

IT-infrastructure.

SEP sesam works on almost any OS platform and functions in physical, virtual and cloud environments as well as delivering

solutions for heterogeneous multi-OS and multi-application environments. SEP offers one of the most complete solutions in

the backup and disaster recovery area with the most hypervisor protection of any major backup software vendor.

The goal for the new SEP MSP offering is to provide Managed Service Providers and Data Center companies an ideal tool to

provide their customers with a service that can offer long-term contractual relationship with different levels as needed by

both the MSP and customer. SEP’s “Backup as a Service - BaaS” offering delivers a broad and wide ranging solution for the

customers of service providers to both maximize income while delivering the best possible service.


2. Usage Scenarios of SEP Managed Service Provider (MSP) Licenses

2.1. Installation Situations

SEP MSP licenses can be implemented in several ways. The SEP MSP license includes the right to offer backup services,

support and consulting as a full implementation of BaaS. All available functions and modules are available in the SEP license

model. The use is extended to the MSP and includes a legal rental agreement that the MSP can pass on to their customers.

The MSP provides a BaaS service offering for the IT-infrastructures of their customers or the MSP offers backup services for

their IT-infrastructure used by their customers. This also includes the transfer of data to the MSP’s IT-infrastructure. Please

observe the following restrictions and qualifications:

The complete backup hardware (backup server, disk pools, tape libraries etc.) will be exclusively used by the MSP.

The installed backup hardware will be used by the end customer within the conditions stipulated in the contract over a

monthly, quarterly or yearly payment schedule but will not be administered by the customer.

SEP MSP licenses may be installed on backup hardware of both the MSP and the end customer. SEP sesam Remote Device

Servers are to be used as data collectors and replication nodes, as well as agents and database modules used to backup

end customer data, may also be installed on end customer system environments.

In the event that an end customer has an existing SEP sesam installation, the MSP may include the existing SEP licenses

into the range of services offered. It is permissible for the MSP to link these SEP licenses to the MSP‘s backup server or

to switch the customers’ SEP backup server license to the MSP‘s license model. The customer environment is then 100%

converted to the MSP‘s licenses/volume and, therefore, becomes part of the MSP license. In this situation, the end customer

will no longer be required to pay for maintainance. However, the end customer can, at any time, revert to the old license

model by paying a small reinstatment fee and the applicable maintenance costs.

2.2. Usage Examples

MSP Shared

Infrastructure

MSP Dedicated

Infrastructure

MSP Mixed

Infrastucture

MSP Customer On Site Existing SEP sesam

Installation

The MSP uses one

SEP sesam Backup

Server for multiple

customers.

Customer information

will be logically

separated inside

the SEP sesam user

interface under the

menu item “typology”.

The MSP uses a

dedicated SEP sesam

backup server for each

customer.

Customer data will

be hosted physically

on various SEP sesam

backup servers.

A central

administration of all

SEP sesam backup

servers is possible via

the Master GUI.

The MSP transfers

customers’ backup

data to the MSP’s IT-

infrastructure.

SEP sesam modules

can be installed at the

end customers’ site or

at the MSP.

The MSP uses a

shared SEP sesam

backup-server or a

dedicated SEP sesam

backup server per

customer in its own

IT-infrastructure.

The MSP delivers

services for data

backup at the end

customer’s site.

SEP modules can be

installed at the end

customer’s or MSP’s

site.

The MSP takes over

the end customer’s

backup environment

completely.

Therefore the MSP

can activate his

MSP license at the

customer’s site.

The environment

simply becomes part

of the MSP’s license.


3. License Models

SEP AG offers different MSP licensing models. Either based on server/components and volume pricing. With a clear counting

and settlement procedure a continuous transparency is ensured. SEP MSPs’ are given control on the licenses used and can

calculate with predictable costs.

The MSP license models are charged monthly, according to the actual use. For the use in a multi-client environment up to

25 SEP sesam backup servers are included in one MSP base license to allow the physical separation of customer data. The

backup can be performed on any supported media. The entire functionality of the SEP Si3 Deduplication and Replication

technology is also included in the base license. Si3 is the basis for any SEP sesam based concept for a backup to a remote

data center/cloud, offering maximum flexibility for an easy introduction to BaaS offerings.

3.1. License Overview

License SEP sesam MSP Classic License SEP sesam MSP Volume License

Article Nr. SEP-ML-CL... SEP-ML-VL...

License Number of computers / data sources Amount of data to be backed up (data

volume)

Accounting and Invoicing Fixed basic price + variable payment

depending on usage

Fixed basic price + variable payment

depending on usage

Minimum Term of Contract 12 months 12 months

Backup Server Licenses max. 25 max. 25

Remote Device Server Licenses unlimited unlimited

Backup Storage (incl. Tape Loaders) unlimited unlimited

SEP sesam Si3 unlimited unlimited

Backup Streams per Base License 125 125

Backup Clients for VMs monthly settlement per 10 VMs monthly settlement per TB front side

data volume

Backup-Clients for Physical Systems monthly settlement per system monthly settlement per TB front side

data volume

Level 2 Agents monthly settlement per agent monthly settlement per TB front side

data volume

Level 3 Agents monthly settlement per agent monthly settlement pro TB front side

data volume

BSR Linux unlimited unlimited

BSR Windows unlimited unlimited

Maintenance incl. 24x7 Support and

Upgrade Service

included included


3.2. DefinitionsA current list of supported products can be found under: www.sep.de/supportmatrix

Supported Hypervisors: VMware

Citrix XenServer

Microsoft Hyper-V

RHEV (valid from SEP sesam 4.4.3)

Level 2 Agents: PostgreSQL , EnterpriseDB

IMAP (Courier, Cyrus, Dovecot)

MariaDB, MySQL

Microsoft SQL Server

Microsoft SharePoint

Microsoft Exchange (every DAG node is counted)

Novell GroupWise

Open LDAP

Scalix

Zarafa

Atlassian JIRA

Level 3 Agents: IBM DB

Lotus Domino

Informix

Oracle (every SID is counted)

SAP NetWeaver, SAP R/3

SAP HANA, SAP S/4 HANA

Counting Front Side Data Volumes: SEP Volume Licenses are based on the amount of the source data to be backed up. The greatest volume for all scheduled

backups is counted, as long as they are to be kept backup media managed by SEP (retention policy). This concept allows the

User to select various backup methods. Since this enhances both data security and availability it is possible some strategies

will require extended back up space. In the event, for example, image backup was made on the hypervisor, and another backup

was made on the physical database the required space will be doubled. The actual data is counted before deduplication or

encryption.


3.3. Elastic MSP License model

1 111098765432 12

Cost

per

Mon

th

Timeline (Month)

Base UsageAdditional monthly usage

1. Basic license fee per month2. Variable monthly payment

3.4. SEP MSP-CL (SEP sesam MSP Classic License)In the classic license model all systems that will be backed up are counted. This includes both physical and virtual machines,

agents, databases and applications. The backup data volume is not counted.

SEP MSP-CL offers the MSP a monthly billing method for per physical or virtual system and for the corresponding databases

and applications. These are divided into two categories: level 2 and level 3 agents.

The MSP Classic License is ideal for actual control of the systems to be backed up if the customer has rapid data growth.

Licenses are based on:

Backup for virtual machines

File backup for physical systems

Level 2 agents

Level 3 agents


3.4.1. License - Example

}License for 200 VMs (20 x 10 VM Bundle)

Monthly Settlement

License for 50 Physical Systems:Monthly Settlement}

License for 5 Level 3 Agents (e.g. Oracle per SID):Monthly Settlement

License for 10 Level 2 Agents (e.g. Exchange per DAG node):Monthly Settlement

Total Monthly Cost

Month 1-3 (initial deployment cost) 3 x total monthly cost

Month 4-12: total monthly cost by the 15th of every month

In the event the maximum number of systems and level 2/3 agents exceed the basic license fee per month, all additional

managed systems, or other options like databases and applications will be added to the monthly billing of the basic license

fee.

When purchasing the basic license, 3 months will be invoiced for the first quarter - payable at contract signing. After the first

quarter all payments are to be made monthly and are due on the 1st of each month.


3.5. SEP MSP-VL (SEP sesam MSP Volume License)In the SEP volume based license model the actual backed up data from a full backup will be counted (front side data volume).

Multiple weekly full backups will only be counted once. The number of systems, e.g. physical or virtual or which databases or

applications are to be used, will have no impact on the invoiced amount. The volume based license includes agents for both

physical and virtual system environments.

SEP MSP-VL offers the capability to invoice on a monthly basis for the data volume actually backed up. In this model the

front side terabyte data is counted. The MSP-VL license includes an unlimited number of backup clients, hypervisors, backup

targets (disk, tape, tape libraries), Si3 Deduplication and Replication technology and bare metal recovery solutions (BSR), as

well as an unlimited number of agents and application modules (level 2 and level 3).

The SEP MSP-VL license is ideal for the exact control of the data volume to be backed up along with a rapid growth in the

number of systems and at the same time the permanent counting is to difficult or time consuming.

3.5.1. License - Example

}License of 5 TB Front Side Backup Volume for VMs:Monthly Settlement

License for 2 TB Front Side Backup Volume for Physical Systems:Monthly Settlement}

License for 1 TB Front Side Backup Volume for Level 3 Agents (e.g. Oracle per SID):Monthly Settlement

License for 3 TB Front Side Backup Volume for Level 2 Agents (e.g. Exchange per DAG node):Monthly Settlement

Month 1-3 (initial deployment cost) 3 x total monthly cost

Month 4-12: total monthly cost by the 15th of every month


In the event the maximum number of TB’s exceed the basic license fee per month, all additional TB’s will be added to the

monthly billing of the basic license fee.

When purchasing the basic license, 3 months will be invoiced for the first quarter - payable at contract signing. After the first

quarter all payments are to be made monthly and are due on the 1st of each month.

4. License Reporting, Accounting & Term of Contract

4.1. License Reporting The MSP commits to a monthly review of the installed SEP MSP licenses and will send a monthly license report. This report is

to be sent in writing via email to the address [email protected] on the 1st day of the following month.

The MSP infrastructure can be backed up with the MSP license, but it will be counted as a normal usage.

4.2. AccountingThe accounting is based on the SEP MSP Pricelist and is carried out on the 1st of the following month.

To keep accounting easy it is suggested to set up a debit advice procedure payable on the 15th of each month. Therefore, SEP

provides a direct debit form for MSPs that needs to be completed, signed and sent back to SEP in original.

Other payment methods can be arranged upon mutual agreement with a SEP sales representative.

4.3. Term of ContractThe SEP MSP model also offers maximum flexibility regarding the term of contract. The initial MSP contract will be at least 12

months. In the event the contract is not cancelled 3 months before the contract ends it will be extended automatically for 12

more months.

5. MSP Support Agreements

The MSP agrees to attend regularly at SEP training sessions to keep the quality of SEP sesam installations and the support

call processing at a high level. To this end we recommend obtaining the corresponding SEP technical trainings. The MSP basic

license includes 2 days on site or remote installation support form SEP specialists. This is intended to insure that the initial

implementation is done both correctly and expeditiously and that the MSP obtains an accurate picture of a best practice setup

of SEP sesam.

In addition the following SEP trainings are recommended:

SBA – SEP sesam Basic Administrator Training (2-day training)

SCA – SEP sesam Certified Administrator Training (3-day training with certificate)

The MSP individually selects which SLAs to offer his customers and how he refines its additional services.

After the initial error analysis the MSP is entitled to the 24x7 2nd and 3rd level support provided by the SEP hotline. This

standard service is included under paragraph 3.1. and 3.2. of the MSP license.

If desired, individual SLAs with additional terms and conditions can be arranged through SEP for a MSP. Understandably, SEP

does not manage any MSP environment.


6. Consulting

From experience we recommend between 2-5 man days of SEP consulting prior to the installation of SEP sesam in MSP

environments. Topics for discussion and clarification include architecture consulting topics like backup infrastructure, backup

strategies, replication rules, roll-out scenarios, restore scenarios and development of special scripts.

7. MSP Contracts

A signed MSP contract is the foundation to use the MSP license and is not related to or dependent upon previously signed

agreements between SEP and the MSP. In the event more MSP models are agreed to, additional license agreements will be

required.

The contract requires correct and proper license reporting. SEP reserves the right to audit the actual usage of MSP licenses

purchased and reported. The MSP is required to retain and secure all SEP log-files.

8. Advertising and Promotion

The MSP may freely advertise his services enabled by SEP sesam. This is not only authorized, but it is highly recommended.

It is suggested to attain the SEP SBA and SCA certifications in order to highlight the MSP’s expertise and use this a a

competitive advantage.

9. Amendments

The additional amendments are in effect:

Current Terms and Conditions from SEP

Current General Terms of Use SEP for www.sep.de

Current valid General SEP Support Terms and Conditions - Definitions and Services


Headquarters (EMEA): SEP AG

Ziegelstraße 1

83629 Weyarn, Germany

Phone: +49 8020 180 0

Fax: +49 8020 180 666

Email: [email protected]

USA East: SEP Software Corp.

470 Atlantic Avenue, 4th Floor

Boston, MA 02210 U.S.A.

Phone: (+1) 617-273-8200

Fax: (+1) 617-273-8001


USA West: SEP Software Corp.

4665 Nautilus Court

Suite 502 A Boulder, CO 80301 U.S.A.

Phone: (+1) 303-449-0100

Fax: (+1) 877-611-1211


All brand names and product names are registered trademarks and trademarks of their respective owners.

© S

EP A

G. A

ll rig

hts

rese

rved

. SEP

sesa

m_M

SP_L

icen

seM

odel

s_gu

idel

ine_

EN16

0706

sep sesam managed service provider license program€¦ · 2. usage scenarios of sep managed...

Documents