sentinellogmanager day1 1 intro
TRANSCRIPT
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Novell Sentinel Log Manager Automated Compliance and Security Management
Norbert KlasenSenior Consultant
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Schedule - Day 1
09:00 Introduction 09:30 Why Log Manager? 10:30 Break
10:45 Installation 11:15 Queries 12:00 Lunch 13:00 Event Source Management 14:00 Break 16:00 Wrap-Up
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Schedule - Day 2
09:00 Data Management 10:30 Break 10:45 Actions and Rules
12:00 Lunch 13:00 Reporting 15:00 Integration with Sentinel 15:45 Q&A
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Market Overview and Solution Architecture
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Security Is a Major Concern
Security breaches on the rise, morecostly, more visible According to ITRC report, 303 breaches
reported in 2009 as of 7/21/09with over 12 million personal records exposed
Almost no organization spared
> NYPD 80,000 records exposed
> FAA 45,000
> UC Berkeley 160,000
> Aetna 65,000
Regulation has been stepped up in response to these risks
Today's tools are not up to the challenge of tomorrow's hackers
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Costs of Compliance on the Rise
More frequent and cumbersome audits More data needed
Deeper and deeper into the org
More personnel are needed to analyze data Log files need to be stored and retained for significant
periods of timeincreasing storage costs Amount of log files constantly increasing
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Where Does Log Management Fit?
Log management is a key element of many regulations PCI-DSS requirement 10 HIPPA SOX Section 404 FERC
Log management also provides a holistic view of all ITsystems Helps ensure the network is hardened Administrators can spot weakness before it is exploited A starting point for a complete security strategy
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Log Management Challenges
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Log Management Shortcomings
Why does everyone groan when log managementis mentioned?
Vendors are not focused on reducing the cost of compliance
Vendors sell proprietary storage systems
Require customers to buy expensive appliances
Store data in proprietary formats
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Log Management Issues Storage
Some log management vendors use proprietarystorage systems. This causes problems including:
Dependence on vendor tools for reporting and search
No way to analyze archived data without bringing it back intothe vendor's device
Difficult to prove that the data is unmodified
Some products have no mechanismfor forwarding events in real-time,making it a data black hole
Your DataHere
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Reporting Still Problematic
According to this years survey, reporting is still a challenge for organizations. The surveybroke reporting into a number of differentfunctions. Of those, Using log data to enhance
other operations/cost reduction, was consideredmost difficult by 23 percent of surveyrespondents and difficult by an additional 35percent. Other related items, includingsearching data and creating reports alsoranked relatively high on the difficulty question.
-SANS Log Management Survey 2009
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Reporting and Search
Report: A subset of the stored logdata, defined and formattedaccording to a predefinedset of criteria
Search:
A subset of the stored log data,defined and formatted accordingto an ad-hoc set of criteria
What do these termsmean in the context of Log Management?
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Typical Reporting / SearchArchitecture
Log Management Server
Raw Data
Parsed Data
Reporting DB
Parsing Appliances /Agents
1. Raw data sent to theappliance is indexedand stored
2. A separateappliance /agent parsessupportedevents for reporting
3. Search function uses theindexed flat file data store
4. Report function uses theparsed data stored in aninternal database
5. Reports and searches can'tbe run against archivesuntil data is reloaded intoLog Management
Log Archive
Indexed raw files
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Novell Architecture
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Log Management Issues Retention
Some log management tools collect all data Why do they do this?
Vendors
Want to sell you more storage capacity Aren't intelligent enough to know which data to filter
Intelligent filtering can reduce the amount of storageused by the log management system
They treat all data equally from a data retentionstandpoint Archived or deleted based solely on age, not value or
retention policy
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Log Management + SIEM
Vendors love to tout their real-time capabilities Mediocre log management + mediocre SIEM does not
equal great software
Novell started with SIEM (Novell Sentinel
) Built a log management product that drew on its strengths
Not trying to shoehorn SIEM on top of log management
We perform exceptionally well with both use cases
Once you have log management + SIEMthen what? How do you get actionable data?
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Building Identity-enabled Security
Identity Management Security Monitoring
Password Management
AccountSynchronization
Role-based
Provisioning
Log Management
Real-timeMonitoring
Incident
Response
Identity-aware Security and Compliance Monitoring
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Qualifying Questions & Product Positioning
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Continuing the Conversation
Ask how their last audit went How long did it take to satisfy their auditor when it came to log files? Was it easy to get all the data together?
Are they storing log data longer then they need to
Might be spending more to store their log files than they need to Could be tired of paying for proprietary storage systems for their logs Can also talk about whether the data is stored in proprietary formats
Are they worried about customer data Can they quickly and easily prove who has historically had access to it How prepared are they to determine the root cause of a data breach...that
happened 6 months ago?
Does their vendor have the capability to integrate logmanagement with identity management?
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What to Look For
Want: Homegrown log
management, Splunk or LogLogic
Existing investments inNovell I&S infrastructure Worried about data security Tough regulatory
environment Heterogeneous environment
Stay away from: Currently using ArcSight or
RSA (we can win againstthem, but not worth your time when they are theincumbent)
Compliance or security isnot a priority
Conversations about netflow
analysis
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Sales Advantages
Sentinel Log Manager can win in any sales situation Best-of-breed point solution for log management Starting point for a larger conversation about SIEM Building block for identity aware security infrastructure Suitable for large or small deals
Late to market, but capitalizing on the mistakes of competitors
This product can win against any competitive product
Organizational support behind this product Getting a large share of marketing dollars Dedicated people who are supporting the product
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Resources
There is a lot of help available to help you If you're not sure where to get what you need, contact
Brian Singer (PMM) - [email protected] Jason Arrington (PM) - [email protected] Technical Forum - http://forums.novell.com/novell-product-
support-forums/sentinel/
If you need help with pricing or licensing John Haberland - [email protected]
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Sentinel Log Manager - Pricing
Instance based pricing Designed to allow direct comparison to competitors Three tiers of pricing:
500 EPS: List price $25,00 (new) 2500 EPS: List price $40,000 7500 EPS: List price $80,000
SAP, Mainframe, other high-end devices require a
separate license
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Log Management vs. SIEM
Log Management is sometimes referred to as SecurityInformation Management or SIM
Security Event Management or SEM is focused onreal-time monitoring, alerting, incident response
Event correlationRobust alerts
Incident responseDashboardsData enrichmentFiltering
Data collection Ad-hoc queryE-mail alerts
Reports
CompressionForensics
Data integrityUnknown log supportData retentionRaw log forwarding
SEM Log Management
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With the release of Sentinel RD and Sentinel LogManager we now have a full line of SIEM products:
Novell Identity Audit Log Management for Novell products Sentinel Log Manager event collection, storage, and
reporting for all log sources Sentinel Rapid Deployment single box Sentinel for smaller
organizations or regional deployment, with no externalsoftware required
Multi-Platform Sentinel Enterprise class, multi-platform
Goal is to provide a progression for our customers solve the immediate tactical problem, then upsellto the eventual solution
How does SLM relate to Sentinel?
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Product Positioning Log Manager
Event collection &storage for all log sources
Lot of Ad-hoc querying andReporting for all log sources
No real-time eventcorrelation and workflowrequirements
No need for Identity
Tracking
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Product Positioning Sentinel RD
Real-time eventmonitoring, correlation,workflow and reporting
Small to medium size
organizations Regional deployments Low event rates (no more
than 2500-3000 total EPS) Customers do no want to
use third party commercialdatabase
SLES platform only
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Product Positioning Sentinel
Real-time eventmonitoring, correlation,workflow and reporting
Enterprise Scale rollout
High event rates Customer prefers
commercial databasecomponent (MS-SQL or Oracle)
Multi-platform needs
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Feature ComparisonLog Manger/ Sentinel RD / Sentinel
LogManager Feature or Capability
Web Launching of Client
Platform support - SLES
SentinelRD Sentinel
Report Crystal Server Report Jasper
RemediationReal-time threat dashboard with Advisor High-speed, multi-event correlationReal-time user activity dashboard
Platform support: Windows*/RedHat*/Solaris*
Managing Raw Event Storage
ad-hoc search Web Client
Platform support, multiple platform installationPlatform support, Oracle or MS SQL
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SIEM Graduated Maturity Model Novell Entry Points
Log Manager Entry Point
Identity Audit Entry Point
Sentinel Entry Point
Sentinel-RD Entry Point
Upsell
Upsell
Upsell
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Competition
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Selected Players ArcSight>2007 Market share 18.6%, Revenue 91.3M
>Both SEM and Log Management (ArcSight Logger)
RSA>2007 Market Share 11.0%, Revenue 61.4M>Combination Log Management / SEM appliance
NetForensics>2007 Market Share 6.9%, Revenue 34M>Both SEM and Log Management (nFX Log One)
LogLogic>2007 Revenue $20M, Log Management only
Q1 Labs>2007 Revenue $19.5M, Released Log Management in 2008 (QRadar SLIM)
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RSA enVision
Former Network Intelligence current #2 SIEM vendor Products considered combination SIEM / LM Competitive talking points:
Mediocre at both the SIEM and LM use cases Gartner refersto it only as good enough
No way to move from single-box to multi-site solution Multi-site solution requires a minimum of 3 appliances per
location, so at least 6 for a 2 site installation
UI is poorly designed and unresponsive click, then waaaaait Proprietary database makes it impossible to prove that the data
is unmodified No option to filter out unwanted data buy more EMC storage
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RSA enVision Pricing Simple pricing they sell boxes NO upgrade path from ES to LS rip and replace Basic LS pricing scheme, with approx. US street prices:
Application Server: $56k Database Server: $56k Local Collector: $56k or $86k Remote Collector: $25k or $46k 60% of production list for standby system 60% of standby list for test system
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LogLogic
Historic leader in Log Management space Recently acquired Exaprotect for SEM functionality Competitive talking points:
Flagship product stagnant in recent years Face major challenges integrating acquired technology; new
technology was not a market leading SEM product Viability concerns rumors of staff cuts Hardware appliance has lower EPS rates than our solution Database for reporting, flat files for search / retention No Syslog-SSL support
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ArcSight Current leader in overall SIEM / Log Management mkt Publicly traded, pure-play SIEM vendor In-depth Logger product review here:
http://www.sans.org/reading_room/analysts_program/loggerReview_Jan09.pdf
Competitive talking points: Standalone Log Manager does almost nothing by itself -
SmartConnector appliance needed to convert raw info into ArcSight's CEF event format for reporting, etc.
Reputation for upcharging after the sale separate licenses are
needed for Loggers, SmartConnectors, per-CPU charges for ESM Server, per-user charges for ESM console, etc... Similar architecture to LogLogic, with separate DB and flat file
data store Clunky search interface hit next after each page of results
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Arcsight overview
Recognized leader in SIEM Three main products
Arcsight Event Security Manager (ESM) Software Arcsight Logger Hard Appliance Arcsight Express Standalone SEM / LM Appliance (new)
Reputation for being very expensive, upcharging after the initial sale
Introduce their Logger initially, then upsell the rest of their products
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SenSage
Historical competitor to LogLogic Now refers to their technology as a Log Data
Warehouse HP offers an appliance based on SenSage Competitive Talking Points
Huge Black hole problem once the data goes intoSenSage it never comes out
Now claim to offer real-time SEM capability but we've never seen it in a deal
Viability concerns common to all small independent vendors
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Appliances
Most Log Management products are sold pre-loadedon hardware appliances
Not specialized hardware a Dell blade with adifferent faceplate
Bundled OS may or may not be hardened - RSAenVision is generic Windows 2003 Server
Sentinel Log Manager has three deployment options: Software SLES11 based installation package Soft Appliance Self-installing ISO with OS + Sentinel Virtual Appliance Pre-configured VMWare ESX Image
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High EPS Rates LogLogic and Arcsight have devices that claim 50-100k EPS
on a single device These boxes are NOT Log Management devices all they do
is store and archive data Customers need to copy the data from the archive back to a
Log Management box for reporting, search Better to leave the data in place and do distributed search Real-world Maximum EPS for a single device:
Arcsight Logger: 5000 EPS
LogLogic LX: 4000 EPS RSA enVision ES Series (Standalone): 7500 EPS Novell Sentinel Log Manager: Over 10000 EPS in testing, plan to
certify at 7500 EPS
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Arcsight Pricing Originally had a Server / Collector model like Sentinel
Currently they typically sell Arcsight Logger appliances Basic pricing scheme, with approx. US street prices:
ESM server, priced per CPU - $24k, or $30k including DB ESM pattern discovery, per CPU - $13k Data collection per source (Rarely) Comparable to Sentinel Arcsight Loggers based on event load, geographic needs, and
number of devices (more common) - $60k / each Connector Appliances for parsing raw data into CEF - $18k Additional licenses for HA, web console, content subscription
services, content packs, identity integration, etc. US federal price list:
http://var.immixgroup.com/contracts/sewpIV_pricing.cfm?client_id=19&contract=NNG07DA20B
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Arcsight Pricing (example)New York
900 Devices12,000 EPS
Rome
300 Devices4,000 EPS
Paris
700 Devices3,000 EPS
Security Operations Center
3x E7100s @ $60,5803x Connector @ $18,640Total: $237,600
1x E7100s @ $60,5801x Connector @ $18,640Total: $79,220
3x E7100s @ $60,5803x Connector @ $18,640Total: $237,600
2x E7100s @ $60,5801x Connector @ $18,640Total: $139,800
3x E7100s @ $60,5803x Connector @ $18,640Total: $237,600
4x ESM CPU @ $30624(with Oracle)4x Discovery @ $13,3984x ESM HA @ $15,3121x IdentityView @ $66,9901x PCI Compliance Insight
package @ $22,330 Total: $326,656
Overall:$783,276
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RSA enVision Pricing (example)New York
900 Devices12,000 EPS
Rome
300 Devices4,000 EPS
Paris
700 Devices6,000 EPS
Security Operations Center
1x LS A60 @ $56,2451x LS D60x @ $56,2451x LS L605 @ $56,2451x LS L605SB @ $36,983Total: $205,718
1x LS A60 @ $56,2451x LS D60x @ $56,245
1x LS L610 @ $86,1181x LS L605 @ $56,2451x LS L610SB @ $56,6251x LS L605SB @ $36,983Total: $291,836
1x LS A60 @ $56,2451x LS D60x @ $56,2451x LS L610 @ $86,1181x LS L610SB @ $56,625
Total: $255,233
2x LS A60 @ $56,2451x LS D60x @ $56,2451x LS L605 @ $56,2451x LS L605SB @ $36,983Total: $261,963
Overall:$1,014,750
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How to win vs. ArcSightDo: Talk about Identity
ArcSight 4 includes Identity and RoleCorrelation, so they will try to talk Identity. Wehave the advantage here!
Highlight their database dependence If the ArcSight database goes down, their data
collection, dashboards, correlation, and alertsall stop working. Show this in a POC.
Leverage the Novell relationship ArcSight usually has no incumbent presence.
Focus on scalability and TCO Shift the focus in the POC to the Event Per
Second rate try to get it above 1000 EPS. Bring in partners
ArcSight doesn't generally partner well. Wecan win by leveraging those relationships.
Don't: Allow statements to go unchallenged
For example, they now say they havedatabase independent correlation, which isprovably false in a POC.
Only play defense ArcSight reps are very aggressive we need
to drop our own landmines and not play fromour heels.
Ignore the hardware Apples to apples, Sentinel does more with far
less hardware cost.
Let them marginalize Sentinel With Novell customers, they try to position
Sentinel as only relevant for Novell products
Confuse marketing with capability For example, they try to pass off the same
report as applicable to multiple regulations.
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Novell Sentinel Log Manager
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Novell Sentinel Log Manager
Based on the Novell advanced Sentinel SIEM product Designed to combine quick out-of-the box ROI with the
ability for future expansion Intuitive, AJAX-based interface Compressed, file-based data store with signatures for
data integrity Out of the box reports and ad-hoc indexed searching
Easy integration with Sentinel and the NovellCompliance Management Platform for full SIEMfunctionality with the Novell unique identity integration
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Data Collection
Out-of-the-box support for Syslog and native collectionfrom other protocols
Syslog: Support for UDP, TCP, and SSL including authentication and
custom certificates Auto-detection of event source type: PIX, Linux, Solaris, etc. Universal syslog collector for unrecognized syslog events
Other Protocols: Uses pluggable Novell Sentinel
connector frameworkadditional protocols configured using the Event SourceManagement interface
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Reliable TCP and Secure SSL
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Data Collection Syslog
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Data Collection Other Protocols
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Novell Sentinel Log Manager Data Storage and Archiving
All data is stored in the same storage system Data is automatically compressed to minimize storage
requirements10:1 ratios are typical Connects to SAN / NAS to expand archive capacity Custom retention policies can be defined based on the
value of the information and/or a specific mandate Intuitive graphical interface shows data usage trends
and any potential problems Online and Archive refer to storage location only;
search and reporting functions work with both
N ll S i l L M
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Novell Sentinel Log Manager Data Storage and Archiving
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Reporting and Search
Reports and searches run against the same data Search results contain hyperlinks to quickly drill down
and refine the search criteria Web 2.0 tools allow search results begin to appear
almost immediately, then automatically update asadditional results are found without the need to click tothe next page
Query and search span online and archived data
seamlessly Once click converts a search into a reusable report
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Seamless Search
CompressedOffline Storage(SAN or NAS)
SearchUI
OnlineStorage
All other systems, must bring storage online to search
time consuming and cumbersome Novell Sentinel Log Manager can search compressed,
offline storage on the fly
N ll S i l L M
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Novell Sentinel Log Manager Reporting and Search
N ll S i l L M
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Novell Sentinel Log Manager Reporting and Search
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Novell Sentinel Customers
Telecom ArgentinaU.S. Navy Cyber Defense
Operations Command
Cite Media Holding Group
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In Summary
Log management does not have to be cumbersomeand expensive Despite what other vendors may offer
Novell Sentinel Log Manager Provides fast ROI Ships with reports that you need for PCI-DSS, HIPPA, SOX and
more Stores data in a non-proprietary flat file, on any storage
medium, on any file-system Is available as a simple install on any hardware that meets the
minimum specifications Is built on the enterprise tested Sentinel
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Unpublished Work of Novell, Inc. All Rights Reserved.This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc.
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make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc.in the United States and other countries. All third-party trademarks are the property of their respective owners.