senior vice president, chief strategy and innovation officer blue cross blue shield of minnesota
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Senior Vice President, Chief Strategy and Innovation Officer Blue Cross Blue Shield of Minnesota. Online Care: A New Model for Healthcare Delivery. MaryAnn Stump. Roy Schoenberg, MD, MPH. President & Chief Executive Officer American Well Systems. Agenda. What is Online Care?. - PowerPoint PPT PresentationTRANSCRIPT
Senior Vice President, Chief Strategy and Innovation OfficerBlue Cross Blue Shield of Minnesota
MaryAnn Stump
Online Care: A New Model for Healthcare Delivery
President & Chief Executive OfficerAmerican Well Systems
Roy Schoenberg, MD, MPH
Online Care OverviewMicrosoft HealthVault Partnership and Integration
Online Care Rollouts to Date
What is Online Care?
Online Care Anywhere OverviewWorksite “Virtual Employee Clinic” Model
Microsoft HealthVault and Biometric Screening
Online Care Anywhere Rollout
Agenda
Online Care: A New Model for Healthcare Delivery
President & Chief Executive OfficerAmerican Well Systems
Roy Schoenberg, MD, MPH
Back to Basics
“The doctor will see you now”It’s time technology allowed just that.
The Online Care Framework
PEDIATRICIANSPOOL
DISEASE MGT.POOL
BEHAVIORAL HEALTHPOOL
Rule Engine
PROVIDERWEB / PHONE PORTAL
INTERNISTSPOOL
OB/GYNPOOL
BrokerageSystem
CONSUMERWEB / PHONE PORTAL
The Doctor Will See You Now…
Selecting an Available Provider
Informed Encounter
Patient’s Clinical Profile
Patient’s Complaint
Medical Issues to Discuss
Conditions
Allergies*
Immunizations*
Medications
Procedures
Decline Connect
A Live Interaction
Video Conference
Phone
AudioConference
Chat
ClinicalData/Tools
Payment
A New Tier of Care
Why Microsoft HealthVault ?
• Data from multiple sources provides physician with robust patient profile to enhance online visit
• Biometric data through HealthVault- enabled devices enhances remote care
• Privacy and security enhanced
One Year !
• Microsoft HealthVault & American Well partnership announcementJun. 2008
• Online Care goes live in HawaiiJan. 2009
• BCBSMN announcementApr. 2009
• UHG/ OptumHealth announcement Jun. 2009
• TriWest announces rollout for militaryJul. 2009
• Triwest Online behavioral health goes liveSept. 2009
• BCBSMN goes liveDec. 2009
• United/Optum goes liveDec. 2009
• Ascension Health AnnouncementFeb. 2010
BCBSHIHawaii
BCBSMN
Minnesota
UHG/OptumNational
TriWest Military
AscensionHospitals
What the Analysts Say
Slide 14
-“Facilitating real-time communication… through the use of Online Care, will transform the way care is delivered.”
“By 2013, 25% of patient encounters in Europe and North America that could be
conducted virtually, will be.”
Source: Gartner Predicts 2009: Healthcare IT Moves From Transactional to Transformational
Senior Vice President, Chief Strategy and Innovation OfficerBlue Cross Blue Shield of Minnesota
MaryAnn StumpOnline Care Anywhere In
Action
What we’re doing today isn’t working
Routine unplanned care
Chronic condition management
Wellness
PreventionHealth information access
Continuity of care
COSTAdvice
Employers are worried
Employees poor health habits
67%
41%
24%
Under use of preventive services
Overuse of care through employees seeking inappropriate care
Goal: 24-hour affordable access
$200K
+
Typical Employee
Clinic
Great idea, but…
It’s costly and what if you’re not at work?
Bringing care to people vs. people to care.
Bringing care to people vs. people to care
Online Care Anywhere is more than a typical employee clinic… and you can use it at home
Virtual Employee ClinicVirtual Employee Clinic
On-demand care providers
On-demand care providers
Devices to monitor and manage healthDevices to monitor and manage health
Convenient location
Convenient location
$10K
Reasonably pricedTraditional Employee Clinic Virtual Employee Clinic
$200K
+
More than care… connections
VisitTranscript
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