SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 2

Chapter 5

Chapter 1Introduction

Chapter 2Why Quality?

Chapter 3Basic Concepts and

Principles

Need and Benefitsof Quality

Overview of theDON Approach

Basic Concepts

of Total Quality

Chapter 4Quality Improvement

Teams

Chapter 6Leading and Sustaining

TQL

The TeamApproach

TQL Educationand Training

Planning &Commitment

Leading StrategicManagement

DONApproach

Chapter 5Leading Process

Improvement

Identify The 14 Points

Stabilize

Improve

Simplify &Standardize

Knowledge tolead & sustain

the qualitytransformation

SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 3

Leading Process Improvement

Lesson 1: Identify Processes

Lesson 2: Simplify/Standardize the Process

Lesson 3: Stabilize the Process

Lesson 4: Improve the Process

Identify

Simplify &Standardize

Stabilize

Improve

SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 4

Objectives

You will be able to understand:

• The importance and meaning of process improvement

• A method for process improvement

• The use of tools in process improvement

• The differences between problem solving and process improvement

SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 5

What is Process Improvement?

• The continual endeavor to learn about causes of variation

• Changes to reduce complexity and variation

SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 6

Why Process Improvement?

• Improve mission performance

• Improve the quality of products & services

• Increase work efficiencies

• Improve customer satisfaction

SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 7

Tools and Process Improvement

• Quantitative and analytic tools are essential

• Provide a solid base for decision making

• Can be used throughout process improvement

SENIOR LEADER'S SEMINAR CHAPTER 5 OVERVIEW 8

Differences

Problem Solving Process Improvement

Reactive ProactiveShort term Long termSporadic ContinualSolvers ImproversFix the symptom Fix the causeRestore status quo Improve performanceFix one thing Refine whole process