seminar report1
TRANSCRIPT
Seminar Report
On
TEAMVIEWER
1
BHAGWAN MAHAVEER COLLEGE OF ENGG amp TECHNOLOGY SURAT ndash 395 009
(GUJARAT INDIA)
DEPARTMENT OF COMPUTER SCIENCE ampENGINEERING
A
Seminar Report
On
TEAM VIEWER
Prepared By Patel Pankti Bharatkumar
Roll No 09co121
Class BE ndash III yr (Computer)
Semester Vth
Year 2011 ndash 2012
2
CERTIFICATE
This is to certify that Miss Patel Pankti Bharatkumar Roll No 09co121 of Third year (5thsem) Computer Science and engineering have successfully delivered the seminar on ldquoTEAM VIEWERrdquo The report work prepared by them is found satisfactory
Place Surat
Date 1082011
Director HOD
Mr V P Bhatia Mrs Twinkle Ankleswariya
3
Acknowledgement
I would like to take this opportunity to bestow my acknowledgement to all the
persons who have directly or indirectly availed me in guiding my seminar
I am grateful to my college and university for giving me the opportunity to give
seminar on this topic which will be the building a step for my bright future
The assiduous help presumed by Mrs Twinkle Ankleswariya (Department In
charge ndash Computer Science ampEngineering Department) my seminar guide was
the inevitable part of the successful consummation of our seminar I sincerely
thank him for his guidance and helpfulness through the hard and easy timing
during the preparation of the seminar
4
ABSTRACT
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
5
CONTENTS
1 Introduction
2 About team viewer
3 Types of team viewer
4 The interface
5 Types of connection nodes
6 Applications
7 Advantages and disadvantages
8 Versions of Team Viewer
9 Conclusion
6
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
BHAGWAN MAHAVEER COLLEGE OF ENGG amp TECHNOLOGY SURAT ndash 395 009
(GUJARAT INDIA)
DEPARTMENT OF COMPUTER SCIENCE ampENGINEERING
A
Seminar Report
On
TEAM VIEWER
Prepared By Patel Pankti Bharatkumar
Roll No 09co121
Class BE ndash III yr (Computer)
Semester Vth
Year 2011 ndash 2012
2
CERTIFICATE
This is to certify that Miss Patel Pankti Bharatkumar Roll No 09co121 of Third year (5thsem) Computer Science and engineering have successfully delivered the seminar on ldquoTEAM VIEWERrdquo The report work prepared by them is found satisfactory
Place Surat
Date 1082011
Director HOD
Mr V P Bhatia Mrs Twinkle Ankleswariya
3
Acknowledgement
I would like to take this opportunity to bestow my acknowledgement to all the
persons who have directly or indirectly availed me in guiding my seminar
I am grateful to my college and university for giving me the opportunity to give
seminar on this topic which will be the building a step for my bright future
The assiduous help presumed by Mrs Twinkle Ankleswariya (Department In
charge ndash Computer Science ampEngineering Department) my seminar guide was
the inevitable part of the successful consummation of our seminar I sincerely
thank him for his guidance and helpfulness through the hard and easy timing
during the preparation of the seminar
4
ABSTRACT
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
5
CONTENTS
1 Introduction
2 About team viewer
3 Types of team viewer
4 The interface
5 Types of connection nodes
6 Applications
7 Advantages and disadvantages
8 Versions of Team Viewer
9 Conclusion
6
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
CERTIFICATE
This is to certify that Miss Patel Pankti Bharatkumar Roll No 09co121 of Third year (5thsem) Computer Science and engineering have successfully delivered the seminar on ldquoTEAM VIEWERrdquo The report work prepared by them is found satisfactory
Place Surat
Date 1082011
Director HOD
Mr V P Bhatia Mrs Twinkle Ankleswariya
3
Acknowledgement
I would like to take this opportunity to bestow my acknowledgement to all the
persons who have directly or indirectly availed me in guiding my seminar
I am grateful to my college and university for giving me the opportunity to give
seminar on this topic which will be the building a step for my bright future
The assiduous help presumed by Mrs Twinkle Ankleswariya (Department In
charge ndash Computer Science ampEngineering Department) my seminar guide was
the inevitable part of the successful consummation of our seminar I sincerely
thank him for his guidance and helpfulness through the hard and easy timing
during the preparation of the seminar
4
ABSTRACT
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
5
CONTENTS
1 Introduction
2 About team viewer
3 Types of team viewer
4 The interface
5 Types of connection nodes
6 Applications
7 Advantages and disadvantages
8 Versions of Team Viewer
9 Conclusion
6
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Acknowledgement
I would like to take this opportunity to bestow my acknowledgement to all the
persons who have directly or indirectly availed me in guiding my seminar
I am grateful to my college and university for giving me the opportunity to give
seminar on this topic which will be the building a step for my bright future
The assiduous help presumed by Mrs Twinkle Ankleswariya (Department In
charge ndash Computer Science ampEngineering Department) my seminar guide was
the inevitable part of the successful consummation of our seminar I sincerely
thank him for his guidance and helpfulness through the hard and easy timing
during the preparation of the seminar
4
ABSTRACT
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
5
CONTENTS
1 Introduction
2 About team viewer
3 Types of team viewer
4 The interface
5 Types of connection nodes
6 Applications
7 Advantages and disadvantages
8 Versions of Team Viewer
9 Conclusion
6
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
ABSTRACT
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
5
CONTENTS
1 Introduction
2 About team viewer
3 Types of team viewer
4 The interface
5 Types of connection nodes
6 Applications
7 Advantages and disadvantages
8 Versions of Team Viewer
9 Conclusion
6
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
CONTENTS
1 Introduction
2 About team viewer
3 Types of team viewer
4 The interface
5 Types of connection nodes
6 Applications
7 Advantages and disadvantages
8 Versions of Team Viewer
9 Conclusion
6
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
1 INTRODUCTION_________________________________
Team viewer is a computer software package for remote control desktop sharing and file transfer between computers
Why team viewer
Team viewer is our solution for easy and friendly desktop sharing You can remote control a partnerrsquos desktop to give online assistance or you can show your screen to a customer-all without worrying about firewalls IP addresses and NAT
The software operates with the Microsoft Windows Mac OS X Linux iOS and Android It is possible to access a machine running Team Viewer with a web browser While the main focus of the application is remote control of computers collaboration and presentation features are included Team Viewer GmbH was founded in 2005 in Uhingen Germany
With Team Viewer you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop ndash all without worrying about firewalls IP addresses or NAT
Team Viewer allows a VPN (Virtual Private Network) connection to be established between client and server
Team Viewer uses a full encryption
7
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
2 About Team Viewer________________________________
Team Viewer GmbH was founded in 2005 in Uhingen Germany
A fast start and a rapid growth have led to several million installations of the Team Viewer software and to users in more than 200 countries around the globe within a short span of time The software is available in more than 30 languages
Team Viewer is used a million times around the world for giving spontaneous support over the internet or for accessing unattended computers (eg remote support for servers) Depending on the configuration of Team Viewer this means that the remote computer can be controlled as if you were sitting right in front of it Is the user who is logged on to a remote computer a Windows Mac or Linux administrator heshe will be granted administrator rights on that computer as well
This software is available with three different types of license
1] Proprietary2] Free3] Private
At the present moment Team Viewer is in use on more than 100000000 computers International top corporations from all kinds of industries (including such highly sensitive sectors as banks and other financial institutions) are successfully using Team Viewer
8
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
3 TYPES OF TEAM VIEWER________________________
Team Viewer is available in two types
1 To run without installation
2 To install
1) To Run without installation
bull Download the setup file from Team Viewerrsquos website
bull Open the folder on your computer where you saved it and double-click on it to begin
bull Select Run and click on Next
bull Accept the License agreement and click on Next to launch Team Viewer
2) To install
Start the setup-file you downloaded - a wizard leads you through the installation steps
1 Welcome to TeamViewer Click on Next to continue the installation process If the checkbox Show advanced settings is not activated the steps 5 6 and 7 will be skipped
2 Environment Choose whether you use TeamViewer in a commercial environment (eg support presentations home office desktop sharing with colleagues etc) or in a private environment (eg connections to friends or relatives or to your own computer) If both is the case then please activate the option both of the above
9
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
3 License agreement Read the license agreement check I accept the terms in the license agreement if you agree If you have selected private use in step 2 please confirm this in the scope of the license agreement via the option I agree that I will only use TeamViewer for non-commercial and private use Click on Next to continue
4 Choose installation type Select Normal Installation in order to start TeamViewer via the Windows start menu later on if needed Activate the checkbox Start automatically with Windowsreg if you want to start TeamViewer as a Windowsreg system service Windowsreg If you decide to start TeamViewer automatically with Windowsreg please set a secure password which you need to repeat in the Confirm password field
5 Install VPN adapter (optional) Activate the checkbox Use TeamViewer VPN if you would like use TeamViewer VPN You can find further information in the chapter 85 VPN connection
6 Choose installation location (optional) Choose your destination folder for the installation and click on Next to continue
7 Choose start menu folder (optional) Choose the start menu folder into which the TeamViewer shortcuts should be placed Click on Install to start the installation
8 Completing the TeamViewer setup wizard
Click on Finish to close the wizard
10
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
4 THE INTERFACE_________________________________
The TeamViewer main window is separated into two sections
Wait for session
In this section you find your TeamViewer-ID and the session password Give this data to your partner and he can connect to your computer (If you have defined a fixed passwords it will read there User-defined instead of the 4-digit password)
By a click on the password field a menu will open up allowing you to change the automatically generated password or copy it to the clipboard (copy + paste function of Windowsreg) In addition you can define a fixed password
Via the link Configure permanent access to this computer you will have the option of starting TeamViewer with Windows and setting a fixed password whereby your computer will be available through TeamViewer around the clock
Create session
In this section you can enter your partners ID if you want to initiate a connection Select your TeamViewer mode here
Remote Support For remote control and desktop sharing
Presentation For showing your desktop or a single window to a partner
File Transfer For transferring files from or to your partnerrsquos computer (You can also start the file transfer option later during remote support)
VPN For establishing a VPN connection to your partner For this purpose TeamViewer VPN needs to be installed
11
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
5 THE DIFFERENT CONNECTING MODES__________
Team viewer provide with four different connecting modes-
1 Remote Support
2 Presentation
3 File Transfer
4 VPN (Virtual Private Network)
12
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Remote Support
Delights you with instant effective support
This enables Desktop sharing and remote control including being able to transfer files between the PCs
Connecting to a partner
Via the remote support mode you can remotely control your partners computer This chapter describes how to connect to a partner either by using TeamViewer on both sides or using TeamViewer QuickSupport on your partnerrsquos side
Other possibilities of how to connect as well as additional functions for the remote support are described in chapter 5 Remote Support - advanced functions
How to connect to a partner
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the connection mode Remote support and enter your partners ID in the field ID in the section Create session
5 Click on Connect to Partner
rarr The TeamViewer Authentication dialog opens
6 Enter the session password of the remote computer
rarr You are connected to your partnerrsquos computer
13
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Remote Control
The remote window
This chapter discusses your possible actions and options within team viewer when you are already connected to a partner
In the remote control window you can control your partnerrsquos computer as if you were sitting in front of it
You can use keyboard and mouse to control your partnerrsquos computer
14
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
PRESENTATION-
How to connect with a partner
In the presentation mode an image of your desktop is transmitted to your partners computer your partner does not necessarily have to run the TeamViewer software For particularly spontaneous presentations the Quick Connect button would be best suited This chapter describes how to establish a presentation session between two TeamViewer full versions or a TeamViewer full version and a TeamViewer Quick Support in just a few steps
How to connect with a partner for a presentation
1 Start TeamViewer on your computer
2 Ask your partner to start TeamViewer or TeamViewer Quick Support
3 Ask your partner for his ID and the session password
4 Select the option Presentation in the section Create session and enter your partners-ID in the ID field
5 Click on Connect to Partner The TeamViewer Authentication dialog opens
6 Enter the session password You are connected to your partnerrsquos computer
15
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
The Presentation Control Window
Close ConnectionQuits s the current connection and closes the remote window
Extras
Connection Info
Opens the Connection Information window
Chat
Opens a chat window
Switch sides with partner
Toggles the direction so you can see your partnerrsquos desktop
Pause presentation (Hotkey Pause)
Freezes your screen on the monitor of your partner so you can do things on your desktop your partner should not see
Continue presentation (Hotkey Pause)
Live presentation continues (only available if you have paused the presentation first)
Disable Remote Input
This is the default mode Your partner can only view your desktop Your partnerrsquos mouse clicks are transferred as red dots to your monitor- so your partner can highlight interesting points of your presentation
If you change this setting your partner will be able to control your computer
Remove wallpaper
Removes your wallpaper so that a faster connection can result
Whiteboard
Displays a drawing palette With the tools in the drawing palette you can draw or write anything on the desktop
Show single window Allows you to select a single window Afterwards only this window is transferred to your partnerrsquos screen A crosshairs cursor appears click on the title bar of a local window Afterwards only this window is transferred to your partner Please note that the full desktop
16
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
is transferred again if you close the window
Select whole desktop Click on this icon to show your whole desktop again (only available if you previously clicked on Show single window)
Quality
1048707 Auto select Adjusts quality and speed automatically to the available bandwidth
1048707 Optimize speed Optimizes the speed of the connection the quality will be reduced - ideal for remote control
1048707 Optimize quality Optimizes the quality - ideal for presentations
1048707 Custom settings Activates the quality mode custom settings
1048707 Edit custom settings Opens the Custom settings window in which you can determine quality settings by yourself
Monitor
1048707 Show monitor n Presents only the selected monitor to your partner
1048707 Show all monitors If you partner has multiple screens you have the possibility to display them all simultaneously
Whiteboard
Control Pauses the drawing mode for you to control the computer normally
Eraser Deletes parts of the drawings In the collapsible menu you can determine the tool size
17
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Pencil Enables you to make freehand drawings In the collapsible menu you can determine the color and the size of the pencil
Highlighter For highlighting text In the collapsible menu you can determine the color and the size of the pen
Rectangle Draws a rectangle In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl while drawing in order to draw a square and Shift for drawing a concentric square
Ellipse Draws an ellipse In the collapsible menu you can determine the color of the frame and the filling as well as the width of the line Press Ctrl to draw a circle and Shift to draw a concentric ellipse
Text Lets you write a text Click on this symbol again to stop writing In the collapsible menu you can determine the font size color and type
Balloon Draws a speech bubble Click on the place where you would like to create a speech bubble write your comment and finally click on the place the speech bubble is supposed to point at In the collapsible menu you can determine the font size color and type
Delete Deletes the complete drawing
Save
Saves the complete screen together with the whiteboard sketch as a PNG image
File transfer
The file transfer window The File Transfer window allows you to send files to and receive files from your partnerrsquos computer
18
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
1 Click on the Open File Transfer Icon in the remote window
2 Select the File transfer mode when starting the connection
The file transfer dialog allows you to send and receive files and folders
File transfer actions
In the file transfer dialog you see your file system on the left and your partnerrsquos file file system on the right side There are few buttons to control the file transfer operations
The file transfer log file
On your partnerrsquos site all file system operations are logged to a log file window
19
Refresh (Hotkey F5) Refreshes current folder Delete (Hotkey del) Deletes the selected files or folders Create a new folder Creates a new folder Browse to parent folder (Hotkey Backspace) Moves to the parent folderBrowse to drives ( Hotkey Ctrl+ Backspace)Moves to the drive view You can also reach special Windowsreg folder such as documents and desktop here
Send (Hotkey F11) Sends the selected files and folders to the remote machine Receive (Hotkey F11) Transfers the selected files and folders from the remote machine to the local machine
Rename To rename a file or folder click once on an already selected item to make the name editable
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
The file transfer log dialog lists all file system operations on the remote computer
VPN connection
With the VPN option you can establish a virtual private network between you and your partner Two computers that are connected with VPN are in a common
20
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
network You can access the network resources of the other computer and accordingly your partner also can access the resources of your own local machine
851 Examples for the usage of Team Viewer VPN
10487071048707You can print documents on the shared printer of the remote computer
10487071048707You can use an application locally on your machine which accesses a remote database by having a VPN connection to the remote database server
10487071048707Make peripheral devices (eg printer) and files in your local network accessible for external partners
10487071048707In the support case access remote databases from your local frontend (eg SQL-Server Management Studio)
Prerequisites A prerequisite for the use of Team Viewer VPN is that Team Viewer is installed on both sides with the option Use Team Viewer VPN
Connecting to a Partner This section describes how to establish a VPN connection from Team Viewer to Team Viewer in a few simple steps (VPN is not supported by Team Viewer Quick Support) Alternatively you can click on the menu bar item Extras then VPN and Start in the remote control window during a remote control session
How to establish a VPN connection
21
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
1 Start Team Viewer and click on the Remote Control tab
2 Ask your partner to start Team Viewer and to click on the Remote Control tab
3 Ask your partner for his Team Viewer ID and the password which are displayed in the Wait for connect area
4 In the Create Session area select the VPN option and enter the ID of your partner in the Partner ID field
5 Click on Connect to partner
rarr The Team Viewer Authentication dialog opens
6 Enter the password of the remote computer and click on Log On
rarr You are connected to your partnerrsquos computer and the VPN - Team Viewer dialog appears
Operations in the VPN - Team Viewer Window
In the VPN - Team Viewer window you have the following options
10487071048707In the Current VPN Connection drop-down menu you can define in case of multiple VPN connections to which connection the information displayed in the dialog and possible actions refer
10487071048707If you click on the Close connection button you can close the selected connection
10487071048707In the Status section you can see your IP address and the IP address of your partner
10487071048707In the Actions section you can test the VPN connection using two buttons 10487071048707The Share files via Explorer button opens Windows Explorer with access to the remote files (Please note that you may have to authenticate yourself at the remote computer)
10487071048707The Test ping button sends a ping signal for testing the network
22
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
The VPN Team Viewer dialog
23
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
APPLICATIONS
Remote support without installation
Remote access to unattended computers
Highest security standard
File transfer
Works behind firewalls
Fast return on investment
Optimized performance
One solution for everything
Let us now take an overview of every application in brief
24
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Remote support without installation
With Team Viewer you can remotely control any PC anywhere on the Internet No installation is required just run the application on both sides and connect - even through tight firewalls
Remote access to unattended computers
Easily get direct 247 access to unattended computers and servers The best thing about it no additional costs for permanent installation on your customerrsquos computer office computer or home computer
25
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Highest security standard
Team Viewer is a very secure solution All versions feature completely secure data channels with key exchange
Encryption and Authentication
Team Viewer works with a complete encryption based on RSA publicprivate key exchange and AES (256 Bit) session encoding As the private key never leaves the client computer it is ensured by this procedure that interconnected computers - including the Team Viewer routing servers - cannot decipher the data stream
Each Team Viewer client has already implemented the public key of the master cluster and can thus encrypt messages for the master server and check the signature of the master respectively The PKI (Public Key Infrastructure) effectively prevents Man-in-the-middle-attacks Despite the encryption the password is never sent directly but only through a challenge-response procedure and is only saved on the local computer
Password Protection
For spontaneous customer support Team Viewer (Team Viewer Quick Support) generates a session password (one-time password) If your customer tells you hisher password you can connect to the customers computer by entering the ID and password After a restart of Team Viewer on the customers side a new session password will be generated so that you can only reach your customers computers if you are explicitly invited to do so When deploying Team Viewer for unattended remote support (eg of servers) you set an individual fixed password which secures the access to this computer
File transfer
Team Viewer comes with integrated file transfer that allows you to copy files and folders to and from a remote partner-which also works behind firewall
26
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
Works behind firewalls
The major difficulties in using remote control software are firewalls and blocked ports as well as NAT routing for local addresses If you use Team Viewer you dont have to worry about firewalls Team Viewer will find route to your partner
Fast return on investment
Inexpensive Team Viewer license fees will pay off very quickly due to time and cost savings Private users can even use it for free
Optimized performance
Whether you have a LAN or dial-up connection Team Viewer optimizes display quality and speed depending on your network connection
One solution for everything
While most competitors offers different packages for remote support remote administration training and sales (and also charge for them)
Team Viewer is the one-stop solution for everything you need Team Viewer includes all modules in one simple and very affordable
package
27
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
ADVANTAGES AND DISADVANTAGES
ADVANTAGES
bull Very easy to use
All you have to do is just download the software from its site wwwteamviewercom and run it on your pc not even compulsory to install it
bull Support for chat voice and video
You can also chat with your partners can conduct video conference type or have a voice talk
bull Record sessions
You can record your current sessions for future use
bull Transfer files
You can easily transfer files to and from a remote desktop to a local desktop
bull Firewall bypass
With team viewer you need not worry about any kind of firewalls it can easily pass over the firewalls and run on your PC
bull The ID idea works great
With the help of ID you can keep your connection secure with your partners only else it would be possible for any unknown person to access your PC without any conformation from you
28
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
DISADVANTAGES
bull Session hijacked
Session hijacking is the act of taking control of a user session after successfully obtaining or generating an authentication session ID Session hijacking involves an attacker using captured brute forced or reverse-engineered session IDs to seize control of a legitimate users Web application session while that session is still in progress
bull You have someone on the other end telling you the login and password numbers
You cannot establish connection unless you get to know the password of your partner So every time you need to connect to your partner you would need him telling you his ID and password after which only you can get connected
RECENT CHANGES IN TEAMVIEWER
Audio Video Conferences The most comprehensive innovation in new version of Team Viewer is the new VoIP (Voice over IP) audio and video capability It enables you to talk to your customers for free and to give your sessions a more personal touch using a webcam
Application selection Present only selected applications instead of your whole desktop
Improved performance Team Viewer 5 is even faster than Team Viewer 4 especially in routed connections behind firewalls
CONCLUSION
29
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30
It has helped in many ways
We donrsquot have to work late at night in the office
Team Viewer is an excellent solution for collaborating with your team across computers and locations
REFERENCES
httpteamviewercom
httpwikipideaorg
httpwebopediacom
TeamViewer_brochure
Team viewer_ manual
TeamViewer_SecurityStatement
30