“The second edition of TS 16949 will probably lead to the slow demise of the QS-9000 Standard.”

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OMNEX

Navigator SEMICONDUCTOR AND ELECTRONICS ISSUE

SUMMER 2001

Inside3Document Pro Software

Description

Omnex News & AQuA 4Software Description

5 Semiconductor Training

Schedule

Ann Arbor Training 7 Schedule

9Audit Pro

& BOSS Software Descriptions QS-9000 Killer!

Article based on TS 169492nd edition draftby Chad Kymal, CEO-Omnex

The International Automotive Task Force (IATF) appears to be on track to release the second edition of ISO/TS 16949 with ISO 9001:2000 in 2002 as planned. In fact, indications are that they may even be ahead of schedule. The next planned event is an IATF vote in Paris, France in June, 2001 for the final approval of the draft. Little or no change is anticipated from the draft at this time. After the vote in June, the document will make its way to the ISO/TC 176 for a 75% approval vote from member bodies.The Industry Eagerly AwaitsQS-9000 registered companies are eagerly awaiting the second edition of TS-16949. Very soon there will be an avalanche of companies implementingand registering to this new standard. We believe that the registration, training and implementation activity will be similar to when QS-9000 was first adopted.However, most companies are now a little wiser---- having been through a registration process already.

Continued on page 3

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Semiconductor and Electronics Quality Systemsby Chad Kymal, CEO-Omnex

Most of the electronics assemblers and semiconductor manufacturers like Motorola, Philips, Delphi, Visteon, AMD and National have adopted QS-9000. Some of the corporate offices, sales and design functions are still ISO 9001:1994. All of these companies and offices will have to evaluate their current situation and before too long, adopt a strategy to

covert to ISO 9001:2000 or ISO/TS 16949, 2nd edition. (See article on TS 16949, 2nd edition at http://www.omnex.com/news/ts_16949_qs_9000.html.)

Some Options?In our opinion these companies have many options to choose from when electing the strategy they are going to pursue. These strategies include asking the following questions – What area of the company is not currently certified? What products should be included in the certification? Should we include ISO 9004 or SAC certification in our plans? What

documentation strategy should we pursue? And lastly, what should the goals of the next registration be?

Processes to Include in ISO 9001:2000 and TS 16949, Second EditionSome areas of the company were excluded from ISO 9001:1994 or QS-9000 certification.

Continued on page 3

Document ProDocument Pro is a web-based program designed to manage all kinds of documents in your company.The package would be of special help in managing documents related to quality standards such as ISO 9001:2000, QS 9000 and ISO/TS 16949. It documents an organizes Quality Management System (QMS) including quality manuals, procedures, work instructions and forms, and checklists. The program monitors employee access, document revisions, change requests and approvals, all online.

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Key Features: Easy to navigate, user-friendly input

screens, flexibility in arranging or sorting the documents in a customized way.

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different levels of rights for users. Prevents unauthorized access to documents. The administrator controls the entire system. Keeps track of the revision history of

documents. Acts as a dynamic repository of documents. Online help Easily deployable and portable database. Simple to install and customizable package.

Semiconductor SupplementThe AEC task force has once again convened to align the Semiconductor Supplement to the TS 16949, Second Edition. The transition from the old to the new will be more than just moving the additional

requirements to the Second Edition final draft. Expect some changes and additions to the supplement.

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QS- 9000 Killer (continued)The Demise of QS-9000?QS-9000 is not being upgraded to ISO 9001:2000, as clearly indicated by the IATF. QS-9000 has integrated ISO 9001:1994 into its body. TC 176 has given all ISO companies until 2003 to upgrade to the new release of ISO 9001:2000. After 2003, QS-9000 registrations will cease to have international standing with the ISO body. QS-9000 companies really do not have a choice but to upgrade to TS 16949 with ISO 9001:2000. The second edition of TS 16949 will probably lead to the slow demise of the QS-9000 Standard.

Any Surprises?As expected, the structure of TS 16949, second edition is based on ISO 9001:2000. The entire ISO 9001:2000, including the introduction section, is a part of TS-16949, second edition. TS 16949 additions like 4.1.1.2 Objectives in the first edition are inserted into the analogous areas of ISO 9001:2000 (5.4.1.1). In the new standard, ISO 17025 will not be required for internal laboratories (7.6.4.1). Furthermore, external labs might satisfy requirements of acceptability to the customer (7.6.4.2) in lieu of 17025 registration. The change to the standard will impact many internal and external labs who have completed or are working on the 17025 certification.

At a minimum the second edition says- "the supplier shall be compliant with ISO 9001:2000 (7.4.1.3)". The ramifications of this addition are immense; it impacts all suppliers to the organization including service suppliers that have an impact on "subsequent product realization or the final product". (7.4.1). There are many other small to medium changes that require mention-no requirement for 100% on-time delivery, no mention of APQP, and no mention of linearity, bias, discrimination or stability with MSA.

The second edition has all but abandoned the sanctioned interpretations that were added to QS-9000, 3 rd edition. For example, one of the sanctioned interpretations examined whether control plans needed to include anything more than special characteristics. The answer was that any controls used in the plant needed to be included in the control plan. This showed up in the first edition of TS 16949 as "...list on the control plan the controls used for process control". Now it is missing in the second edition. Also missing are a few important words about problem solving that required the disciplined problem solving method to have the following at a minimum Πproblem identification, containment, root cause identification, and verification of corrective action.

For the unabridged version of this article, go to the News section of www.omnex.com. Matrix on how TS 16949 and ISO 9001:2000 integrate with each other is now available at www.omnex.com Check out the TS 16949 2nd Edition Overview Course on page 5!

Email Omnex at info@omnex for a series of articles published by Chad Kymal and Dave Watkins in the Informed Outlook on TS 16949:2002 (Second Edition).

Semiconductor Quality (continued)The older standards were not process-oriented, and they allowed exclusions in the areas of labs, R&D, and some administrative offices.

In the current implementation, the implementation champions need to consider all areas that were once excluded. They need to ask the following questions as required by ISO 9001:2000 and TS 16949, 2nd edition – 1)Are the exclusions related to 7.0 only? 2)Will the exclusion of these areas (processes) affect the ability of the organization to “provide product that meets customer and regulatory” needs and expectations.

In other words, if any area of the company is excluded from the ISO 9001:2000 or TS 16949, Second Edition scope, then the company would have to justify how that area really does not impact the ability of the company to meet the customer’s “quality (need and expectation) requirements” . Many companies excluded R&D from their initial implementations. If innovation and product technology are prime requirements of this sector’s customers, then exclusion must be reconsidered.

What Products are to be included in ISO 9001:2000 and TS 16949, Second Edition Implementation?Products are defined as Hardware, Software, Processed Materials, and Services. Typically, electronics and semiconductor companies have included only hardware in their ISO and QS implementations. Oftentimes, software processes are not defined and are most often excluded from the implementation. In the final product, Software is starting to represent 30 to 60 percent of the value-added market in electronics and semiconductor. Both ISO 9001:2000 and TS 16949, Second Edition provide an organization with the opportunity to put disciplines and processes where they are spending money.

Systems to pursue?Omnex made a presentation with Philips at last year’s Semiconductor Assembly Council conference. (See http://www.omnex.com/training/presentations.html to read this presentation.) We announced then that SAC had adopted ISO 9004:2000 as the base system instead of ISO 9001:2000. ISO 9004:2000 provides the opportunity for companies to reach for a higher goal than they would with ISO 9001:2000.

Continued on page 7

How to Audit ISO 9001:2000-An Auditor's GuideLearn the best techniques for value-added implementation, interpretation, and

documentation of ISO 9001:2000. in a new book, authored by Chad Kymal, President of Omnex and founder of registrar

AQSR. Contact us today to order at a cost of $50.734.761.4940 info@omnex.com

Page 5Omnex Semiconductor News APQP Process and ClassOmnex worked with a large design and fabricating house in 2001, realizing their new product development process for Packaging and Test. Omnex currently is providing training for this class in this organization.

Omnex completed a three day TS 16949 Semiconductor course for another large chip producer. The course, which was part of the training provided to the quality specialists, received a rating of 6.78 out of 7. One of the highest ratings received in the overall program.

High Marks!Omnex has just completed a six month curriculum of courses open to the public at Philips Semiconductor in San Jose,

California. Representatives from Atmel, Honeywell, Texas Instruments and Advanced Micro Systems attended these courses. The following were some of the comments from the participants: “Excellent class. (The instructor) is thoroughly

enjoyable, and unbelievably knowledgeable.” “The modules and breakdown of all the

elements and clauses made this topic much easier to understand and comprehend. The examples provided by the instructor were very helpful.”

“Great class that motivated me to want to implement the standard now that I understand it. Excellent direction with respect for auditing techniques.”

QS-9000 ImplementationOmnex is in the final stages of a QS-9000 implementation for a large chip maker. Omnex reengineered their New Product Development Process. We helped their product team complete DFMEAs and

DVP&R. Omnex helped implement MSA and 8-D problem solving processes for this organization.

Comments on Auditing BookHans Van Beek, Senior Management Consultant for Philips and head of the Philips Business Excellence program (PBE), gave a special thanks about Chad Kymal’s book “How to Audit ISO 9001:2000—A Handbook for Auditors”, which is currently available: “I received the book How to Audit ISO 9001:2000 very quickly after we ordered it. Good job! I read through it with great interest. It is one of the best publications about ISO 9001:2000 that I have seen to date.SEE DESCRIPTION BELOW.

What is AQuA?AQuA is an integrated database management system that stores and organizes your APQP document information. When you view or print a document, AQuA extracts the required information and formats it for you. As a direct result of this design, AQuA gives you:

CONSISTENCY - Because AQuA stores information in a database, when you change information in one document, all other documents that use the information are updated automatically.

FLEXIBILITY - AQuA also allows you to modify formats to meet your own needs. You can add, delete, or modify

columns, control column headings and widths, add or change document headers and footers, etc. EFFICIENCY - Because AQuA links the information from document to document, when you complete one

document you will already have entered much of the information for the next document.

Key Features Design FMEAs DVP & Rs Process Flows Process FMEAs Control Plans Dynamic Control Plans

Characteristics Matrix PPAP Forms Operator Instructions APQP Checklists and

Action Plan Place documents on the

plant floor

Distribute released documents to managers and sales people

Archive obsolete versions of documents for historical reference

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OMNEX Semiconductor

TrainingFor Silicon Valley & Texas

2001 Schedule 734.761.4940 www.omnex.comTraining Schedule is subject to course load requirements; dates may vary. Please contact Omnex for

the most current information and a copy of our catalog, outlining our full course offering.

SAN JOSE, CAQOS for ISO 9001:2000 -

Business Operation Methodology (BOM)

Dates: October 1-2, 2001This Ford-approved course teaches a methodology to help companies become customer-focused. It shows how to link Customer Expectations (5.2), Mission Statement (5.3), Goals and Objectives (5.4), Key Processes (7.0), Process and Result Measurables (8.4) and Continuous Improvement (8.5). Companies implementing ISO 9001:2000 have an opportunity to tightly link and integrate their business systems using the QOS methodology.

Process Review for ISO 9001:2000

Dates: October 3-4, 2001Course description:This two day course discusses how to create process flow, FMEAs, and Control Plans for documenting key processes (service or administrative processes) identified in the QOS. Also, the product realization, support and QMS processes can benefit from the process review methodology. FMEAs help with small group improvement and in satisfying the requirements of 8.2.3 for corrective action. The control plan discusses what is being measured and how they are measured. (8.2.3)

ISO/TS 16949, Second Edition with the new Semiconductor

SupplementDates: November 8-9, 2001Course description:This is a course based on the final draft of TS 16949, Second Edition, which includes ISO 9001:2000. This course will teach the TS 16949 along with ISO 9001:2000. The intent, content, and objective evidence required for TS 16949, Second Edition will be covered. Key differences between QS-9000 and TS 16949, Second Edition and the implementation process will be discussed.

ISO/TS 16949, Second Edition Transition Training for

AuditorsDates: November 12-13, 2001Course description:

This two day class will describe the most current changes to TS 16949, Second Edition as it moves from its QS-9000 toward ISO 9001:2000. It will provide a comprehensive approach to auditing each element of the ISO/TS 16949 and SAC standards, and addresses the concept of audit trails and collecting objective evidence. This is a great upgrade course for internal auditors. Key differences between QS-9000 and TS 16949, Second Edition and the implementation process will be discussed.

ISO 9001:2000--The Role of Executive Management

&ISO/TS 16949, Second Edition--The Role of

Executive ManagementDate: November 14, 2001

(Two ½ day seminars in one)Course description:These courses provide top management with a look at the strategic implications and ramifications of the standard in their organizations. The group will discuss how the standard affects their organization, the business implications and their role in the implementation.

Lead Auditor Training with ISO/TS 16949 Second Edition

and the Semiconductor Supplement

Dates: December 10-14, 2001Course description: This seminar is ANSI-RAB NAP accredited Lead Auditor training and fully integrates ISO/TS 16949:2002 and Semiconductor Supplement requirements throughout the entire five day seminar. Presentation materials are supported with real-world semiconductor examples and exercises. This training is also provided under SAC’s approval..

ISO 9001:2000 - Understanding and

ImplementationDates: December 17-18, 2001Course description:This class teaches the intent, content, and objective evidence required to implement the ISO 9001:2000 standard. The Best-in-Class implementation methodology for each clause

of the standard is covered. The class covers the standard and introduces two methodologies that can be used with ISO 9001: QOS, and Process Review. QOS starts with customer expectations, goals and objectives, and then drives toward key processes and process measurables. Process Review is the methodology that conducts a process flow, PFMEA, and Control Plan for administrative processes.

Global 8D/Team Problem Solving

Dates: December 19-21, 2001 (optional 3rd day for your company’s issues)Course description:This three-day seminar covers all phases of the team approach to identifying and solving problems, based on the eight-discipline methodology. The Global 8-D Process is taught using a real life case study. The seven statistical tools, cause and effect diagrams, decision analysis, Is/Is Not, and brainstorming are some of the tools taught in this class. The last day of the course focuses on solving your own company problems and using the teachings you have learned.

AUSTIN, TEXASISO 9001:2000 Understanding

and ImplementationDates: October 8-9, 2001See course description above

ISO 9001:2000 Internal Auditing

Dates: October 10-12, 2001Course description:This course teaches both service and manufacturing examples. This course provides and understanding of how to audit ISO 9001:2000, along with audit trails and sampling. Conducting an audit, writing non conformance, and closing out non-conformance are taught. There is a final exam in the end of the course.

Please email Omnex for our entire curriculum of

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Semiconductor courses.

Page 8

OMNEX Semiconductor

TrainingFor Thailand

2001 Schedule 734.761.4940 www.omnex.comTraining Schedule is subject to course load requirements; dates may vary. Please contact Omnex for

the most current information and a copy of our catalog, outlining our full course offering.

BANGKOK, THAILANDISO 9001:2000

Understanding and Implementation

Dates: September 17-18, 2001Course description:This class teaches the intent, content, and objective evidence required to implement the ISO 9001:2000 standard. The Best-in-Class implementation methodology for each clause of the standard is covered. The class covers the standard and introduces two methodologies that can be used with ISO 9001: QOS, and Process Review. QOS starts with customer expectations, goals and objectives, and then drives toward key processes and process measurables. Process Review is the methodology that conducts a process flow, PFMEA, and Control Plan for administrative processes.

TS-16949, Second Edition Understanding and

ImplementingDates: October 15-16, 2001Course description:This class will teach the TS 16949, Second Edition and the Semiconductor Supplement. The task force members will be editing the current requirements and aligning the Semiconductor Supplement with TS 16949, second edition.

ISO 9001:2000--The Role of Executive Management

&ISO/TS 16949, Second Edition--The Role of

Executive ManagementDate: October 17, 2001

(Two ½ day seminars in one)Course description:These courses provide top management with a look at the strategic implications and ramifications of the standard in their organizations. The group will discuss how the standard affects their organization, the

business implications and their role in the implementation.

ISO 9001:2000 Internal Auditing

Dates: October 19-21, 2001Course description:This course teaches both service and manufacturing examples. This course provides and understanding of how to audit ISO 9001:2000, along with audit trails and sampling. Conducting an audit, writing non conformance, and closing out non-conformance are taught. There is a final exam in the end of the course.

QOS for ISO 9001:2000 - Business Operation Methodology (BOM)

Dates: November 6-7, 2001Course description:This Ford-approved course teaches a methodology to help companies become customer-focused. It shows how to link Customer Expectations (5.2), Mission Statement (5.3), Goals and Objectives (5.4), Key Processes (7.0), Process and Result Measurables (8.4) and Continuous Improvement (8.5). Companies implementing ISO 9001:2000 have an opportunity to tightly link and integrate their business systems using the QOS methodology.

Process Review for ISO 9001:2000

Dates: November 12-13, 2001Course description:This two day course discusses how to create process flow, FMEAs, and Control Plans for documenting key processes (service or administrative processes) identified in the QOS. Also, the product realization, support and QMS processes can benefit from the process review methodology. FMEAs help with small group improvement and in satisfying the requirements of 8.2.3 for corrective action. The control plan discusses what is being measured and how they are measured. (8.2.3)

Please email Omnex for our entire curriculum

of Semiconductor courses.

ISO/TS 16949, Second Edition with the new

Semiconductor Supplement

Dates: November 26-27, 2001Course description:This is a course based on the final draft of TS 16949, Second Edition, which includes ISO 9001:2000. This course will teach the TS 16949 along with ISO 9001:2000. The intent, content, and objective evidence required for TS 16949, Second Edition will be covered. Key differences between QS-9000 and TS 16949, Second Edition and the implementation process will be discussed.

ISO/TS 16949, Second Edition Transition Training

for AuditorsDates: December 6-7, 2001Course description:This two day class will describe the most current changes to TS 16949, Second Edition as it moves from its QS-9000 toward ISO 9001:2000. It will provide a comprehensive approach to auditing each element of the ISO/TS 16949 and SAC standards, and addresses the concept of audit trails and collecting objective evidence. This is a great upgrade course for internal auditors. Key differences between QS-9000 and TS 16949, Second Edition and the implementation process will be discussed.

ISO 9001:2000 Lead Auditor Training with

ISO/TS 16949 and Semiconductor

Dates: December 19-21, 2001Course description: This seminar is ANSI-RAB NAP accredited Lead Auditor training and fully integrates ISO/TS 16949:2002 and Semiconductor Supplement

Page 9requirements throughout the entire five day seminar. Presentation materials are supported with real-world

semiconductor examples and exercises. This training is also provided under SAC’s approval.

Page 10

OMNEX

TrainingAnn Arbor, MI2001 Schedule 734.761.4940 www.omnex.com

Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex forthe most current information and a copy of our catalog, outlining our full course offering.

ISO/TS 16949NEW! Exclusively from Omnex! ISO/TS 16949 reflects worldwide efforts within the

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ISO/TS 16949 SecondEdition Overview(includes ISO 9001:2000)July 24, 2001September 14, 2001October 23, 2001November 19, 2001December 11, 2001

Based upon Omnex's review of the second draft of TS 16949, this one day course teaches an overview which is integrated with ISO 9001:2000. If you are currently registered or planning to be registered to an automotive Quality System standard, then you will need to attend this course.

UnderstandingISO/TS 16949June 28, 2001July 30, 2001September 24, 2001October 29, 2001November 19, 2001December 17, 2001

How to Audit ISO/TS 16949May 31, 2001June 29, 2001July 31, 2001September 25, 2001October 30, 2001November 20, 2001December 18, 2001

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Page 11

OMNEX

TrainingAnn Arbor, MI2001 Schedule 734.761.4940 www.omnex.com

Training Schedule is subject to course load requirements; dates may vary. Please contact Omnex forthe most current information and a copy of our catalog, outlining our full course offering.

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An intensive two day auditor transition training course for auditors who have passed an internal or lead auditor course. This two day course will teach ISO 9001:2000 audit trails, scope selection, and audit planning. Breakouts and graded exercises will test your skills in the new ISO 9001:2000 requirements for documentation, management review, and Customer expectations and planning.June 7-8, 2001July 19-20, 2001September 20-21, 2001October 25-26,2001November 15-16, 2001December 3-4, 2001

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Page 12July 9-13, 2001

October 29-Nov. 2, 2001

QOS – Ford Automotive Worldwide TrainingQOS Implementationand Improvement forManufacturing/ServiceMay 21-22, 2001July 19-20, 2001September 10-11, 2001November 8-9, 2001

ISO/IEC 17025This new standard replaces lessons learned from implementation of the ISO/IEC Guide 25:1990 and EN 45001: 1989 and contains all the requirements that testing and calibration laboratories should have. This training incorporates all the requirements of ISO 9001 & ISO 9002 that are relevant to the scope of testing and calibration services covered by the laboratory's quality system. Laboratory Quality SystemsJuly 26-27, 2001September 26-28, 2001November 5-6, 2001

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Page 13

Semiconductor Quality (continued)The main benefit of ISO 9001:2000 is the ease with which excellence standards integrate, and implementers have the choices of ISO 9004:2000, SAC standards, Malcolm Baldridge and the Semiconductor Supplement to include in their implementations. SAC standards and certification have shown that SAC Level I companies are the best benchmark companies in the world. The SAC second party scheme with the requirements for measurable results apparently provides the results that organizations are looking for.

Companies pursuing software registration could consider integrating ISO 9001:2000 and CMM Standard (Computer maturity model). The processes required by CMM level III companies can now nicely integrate with the process model in the ISO 9001:2000 standard.

Omnex teaches a class several times a year on how to integrate these standards. Write to info@omnex to receive a course catalog and the Silicon Valley Course Curriculum.

Documentation.. Too Much Documentation!!!Perhaps due to their defense heritage, semiconductor companies have always had a propensity to over-document. Often documents contain over 25 pages! And there are shelves and shelves of documentation in many cases.

The new standard gives semiconductor companies the perfect time to re-evaluate their documentation needs. For many organizations – “less is more.” Reduction of documentation will actually result in an increase in quality. Then more personnel in the organization would actually read all of the documents.

With one Level I, then approximately 100 procedures (processes), 500 work instructions and 150 forms and checklists or should be

the goal of the implementers. Not only is this achieveable, but many other industries operate like this. Why not semiconductors?

Getting Results from the ImplementationAnother left over notion from the defense industry is the view that ISO 9001 or TS 16949 is a customer specification—something that needs to be done expediently but with very little cost or impact on the business. This view of top management causes great harm. And if ISO or QS implementation is added as another layer of requirements on top of other requirements, then this ends up costing semiconductor companies more money.

It is time that top management was trained on the value-added nature of ISO 9001:2000 and TS 16949, Second Edition. These standards should be adopted by top management with the view of providing measurable returns. Some goals that Omnex has recommended include –improvement in Customer Satisfaction, improvement in internal PPM, improvement in lead time, reduction of paperwork, and many other things.

There is a great opportunity for improvement with the ISO 9001:2000 and TS 16949. Organizations are encouraged to adopt these standards as their functional continuous improvement vehicle. What they need to avoid is what happened in a gap analysis Omnex conducted last year in one of the world’s largest semiconductor organizations. Remarking about ISO, a senior manager said, “I just pull that stuff out for the auditors, then I go back to doing my business.” A properly performed ISO or TS implementation integrates both the business at hand with the “ISO stuff.” ISO 9001:2000 and accordingly TS 16949, Second Edition are truly business system implementations. Isn’t this what senior management really wants to be working on--providing business results? This makes “quality” a vital part of any business plan. Quality professionals are no longer just confined to “product” quality, but to the larger realm of “business” quality.

Let us move forward and get the most out of our implementations!

Page 14

How Does it Work?BOSS takes the worry out of data management by putting forth solutions for profit and loss, production numbers, other business measurables, and most importantly, the process metrics supporting QOS (Quality Operating System) and Score Card reporting efforts. It ensures that the measurement of variables for processes in your business and theQOS result measurements are all where they should be. BOSS is capable of automatically storing data gathered from a variety of sources. The data is stored so that companies can map trends and make comparisons for illustrating problems or inconsistencies. These problems are highlighted in a ‘drill down’ process, whereby the data stored in different categories serves a detailed analysis of these problems.

Key Features Customer Expectations Tracking Linking of Expectations to Key Processes and to

Improvement Action Standardized Tools and

Methodologies like: Trend charts Pareto diagrams 8D Summaries Action Plan Improvement Plan Drill Down from Corporate to

Departments for each measurable

Visual Data Analysis and Status Monitoring Practices Management Review and

Improvement Meeting Documentation Meeting Minutes, Agenda, Charts & Graphs, and Action Plan

What is Audit Pro 2000?Audit Pro is a web-based application designed to help an organization, manage, schedule, assign, and monitor the status of audits and the corrective actions for internal audits including system, process, or product audits.

The Use of Audit ProThe power of Audit Pro is in the user-definedcustomization of audit forms and checklists. Thispackage can serve third party registrars as well as organizations with single and multiple plants. It works for ISO 9000, ISO 14000, QS-9000 and ISO/TS-16949 and supplier audits. It can handle multiple audit programs simultaneously.

Key Features The administrator can easily add audit programs, audit

types, forms, auditors, organizations, and assign forms under an audit type or program.

Auditors can log in separately and download the forms to their desktop and upload the approved forms. They can issue corrective action reports and closeout responses for a particular organization.

Clients can log on to the site to download audit and corrective action forms which can later be completed and uploaded.

The administrator, auditor and client will be able to see their audit and corrective action status from anywhere in the world at any point in time.

Facilitates sending mails automatically to the administrator, auditors, and clients in the course of an audit.