semester exam quick review
TRANSCRIPT
Semester Exam Quick Review
Professional Communications
What Are Tones? Aggressive tone
My way or the highway Wants to win at all costs
Nonassertive tone Doesn’t talk much Backs down Hard to read
Assertive tone Direct, but tactful Considers location, timing,
intensity, relationships Solves problems
ABCs of Directions
Always
Be
Clear, Complete & Concise
Respect Diversity
Age
Gender
Ethnicity
Why?
Women spend 85% of consumer $Older Americans spend more than $600 billion each year32 million people in the U.S. speak a language other than English
Women85%
Seniors$600 billion
32 million non-
English
How To Promote DiversityBe open-minded
Be tolerant
Be empathetic
Important Words To Know Cover Letter: A Personal Introduction to Employers; Sent with Your
Resume Portfolio: A Collection of a Person’s Best Work, Usually in a Portable Case Thank You Note/Follow-Up Letter: Sent after a interview as a thank you
to the interviewer References: An individual that serves as the point of contact for employers
seeking to verify or ask questions about a potential employee’s background, work experience, or work ethic (Not A Family Member!)
Networking: developing a variety of personal contacts that can be tapped for information and tips on job hunting
Writing A Résumé This is a formal version of your
personal inventory Contains
Identification Your objective or job goal Education and training Work history Personal data Reference statement
Identification On Résumé Name Address Phone number Email At top List name as you want to be called at
work
Objective
Focus of Résumé Part time work? Unpaid volunteer? Scholarship? College acceptance? How might you write your objective?
Education And Training
While in high school, it goes at the top Later on at the bottom Usually when you will graduate GPA - if for acceptance or impressive Training - what might relate to the job
or be impressive What might you list?
Work History
Information on each job Name, location of business , and dates
of employment Responsibilities on job If you have never had a paid position,
what could you include?
Personal Data
Activities Honors Outside interests Volunteer work
References
Available upon request Have information with you
Names of employers Check with them in advance to use Phone numbers
Inappropriate Questions Ask yourself, “Does it have something to
do with the job or position for which I am interviewing?”
Examples of inappropriate questions: What is your political party? Do you go to church regularly? Do you drink? What is your sexual orientation? What is your IQ? Do you have a girlfriend/boyfriend? How much do you weigh?
How To Handle Inappropriate Questions
Try to tackle the real concern Answer briefly and move on How would you handle, “Do you have
a boyfriend or girlfriend?” What other questions could be
difficult for you?
What To Wear To A Job Interview
Women Men• Solid color,
conservative suit• Coordinated blouse• Moderate shoes
(typically closed toe)• Limited jewelry• Neat, professional
hairstyle• Tan or light hosiery• Sparse make-up &
perfume• Manicured nails• Portfolio or briefcase
• Solid color, conservative suit
• White long sleeve shirt• Conservative tie• Dark socks,
professional shoes• Very limited jewelry• Neat, professional
hairstyle• Go VERY easy on the
aftershave• Neatly trimmed nails• Portfolio or briefcase
What Not To Wear To A Job Interview
Perfume/Cologne Ill-Fitting Clothes Athletic Shoes/Sneakers Revealing Clothing Headphones Too Much Make-Up Excessive Accessories Novelty Ties Wrinkled Clothing
Three Items You Should Never Take With You Into A Job Interview
Cell Phone (Leave it in your car! You will survive for 30 minutes without your phone)
Gum (Take mints with you instead, and make sure to finish it before the interview starts)
Coffee (It only gets in the way and is an unnecessary prop)
Important Words To Know Denotation: The Dictionary Definition of a
Word Connotation: The Emotional and
Imaginative Association Surrounding a Word
▪ Example: A dove (peace), Hollywood (fame), Wall Street (Wealth and Power)
Plagiarism: The Practice of Taking Someone Else's Work or Ideas and Passing them Off as One's Own.
Parts of the Speech Introduction
Attention Getter Thesis Statement Preview
Body 3 main points Supporting data
Conclusion Restate thesis Summarizes main points Clinches
Body
Introduction
Conclusion
The Four Delivery Methods Speech is written out
and read word for word from the paper
Write and commit speech to memory, Memorize word for word
Use an Outline Only while you are Presenting your Speech
Spontaneous or “Off the Cuff," No Notes Used, Usually a Short Speech with little or no time for preparation
Manuscript
Memorized
Extemporaneous
Impromptu
Important Words To KnowMonotone: A Tone in which Words
are Delivered at the Same Rate and Pitch Without Variation
Rate: Speed at Which We SpeakPitch: Highs and Lows of Your VoiceInflection: The Altering of a
Speaker’s Tone or Pitch to Create Emphasis
Important Words To Know, con’t…
Volume: Loudness or Softness of Your Voice
Articulation: The Crispness, Distinctness, with Which We Say the Syllable in a Word
Pronunciation: Saying the Sounds of a Word Properly and Stressing the Correct Syllable
Delivery Methods
The mode or manner that a speaker uses to transmit words to an audience.
Four Types Manuscript method Memorized method Extemporaneous Impromptu
What Is Persuasive Speaking?
• Induce your audience to believe as you do.
• Influence your audience to cause an action.
• In order to be successful, you must know your audience.
Analyzing Your Audience
Supportive- friendly; reinforce what they already accept & strengthen ties with them
Uncommitted- neutral; members need information so they can make up their minds
Analyzing Your Audience
Indifferent- members are often apathetic; often they are a captive audience (forced to be in attendance)
Opposed- hostile towards you; objective should be to get a fair hearing
▪ compromise▪ offer a disclaimer
Appealing To Your AudienceLogical Appeal- Greek “logos”
be organized offer proof
Emotional Appeal- Greek “pathos” words arouse feeling in audience
Personal Appeal- Greek “ethos” honesty competency
Coach Slay’s Power Points Where can I go to find all of Coach
Slay’s PowerPoints? http://www.slideshare.net/sws4618
YOU’REWELCOME!!
Good Luck On Your Final!!!