self-service transfer articulation – from change …
TRANSCRIPT
SELF-SERVICE TRANSFER ARTICULATION – FROM CHANGE REQUEST TO PRODUCTION!
John Young & David Kuder
September 17, 2014
THE GEORGIABEST TEAM
TOPICS FOR DISCUSSION
GeorgiaBEST Change Request process Submitting a Change Request – Campus
Perspective Collaborative efforts on Remediation/Regression Release schedule
GEORGIABEST CHANGE REQUEST PROCESS
HTTP://WWW.USG.EDU/GEORGIA_BEST/CHANGE_REQUESTS/CHANGE_REQUEST_SUBMIT
GEORGIABEST CHANGE REQUEST PROCESS
GEORGIABEST CHANGE REQUEST PROCESS
GEORGIABEST CHANGE REQUEST PROCESS
SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE
Problems with Current Solution Useless for international students Limited Options for Filtering/Refining Results Accuracy of data retrieved
SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE
Goals for a Solution Improving the End User experience Putting control in the Functional User’s hands Giving potential and current students the most
accurate information
SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE
Putting Ideas to Work Collaborated with Central IT
Together refined project specs Evolution of flow
Developed new ideas for improvement along the way Dynamic filter parameters Customizable input error checking
SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE
Sharing a Good Thing Once sure we had a good product, reached out to
tickle ITS’ ear Presented demo for ITS’ initial feedback Further tweaking and collaboration with ITS
BETA TESTING: ROUND 1
Fresh look Involved new testers with no previous experience with
Change Request
Step-by-step walk-through test plan Documentation recommendations
Identified steps that needed further clarification, as well as suggestions for additional testing steps
BETA TESTING: ROUND 1 CONT.…
Clarification Bug Repellent
Table formatting for groups WebTailor issues
BETA TESTING: ROUND 2
Worked through updated test plan Made a few more suggestions. Looks great!
DEMO
DEMO
DEMO
DEMO
DEMO
DEMO – NON-US
DEMO
DEMO
DEMO
DEMO
DEMO - CUSTOMIZATION
DEMO
DEMO
DEMO
DEMO
DEMO
DEMO
SUBMITTING A CHANGE REQUEST – THE CAMPUS PERSPECTIVE
And Life is Better Now Because… Less confusing parameters More functional, granular control
GTVSDAX controls for Information Text and Parameters More fluid user experience
Unhindered back/forth navigation Remembers parameter selection on error/back Breadcrumb buttons help user track and jump to different steps in the
flow More accurate, understandable results
COLLABORATION
GaTech gave ITS a demo of the module and shared code. GaTech did not have documentation of the functionality.
However, an explanation of how the functionality works was given via email.
Beta Testing…. Fresh set of eyes Step-by-step documentation Documentation recommendations Clarification (perceived level bug) Bug Repellent (table formatting)
COLLABORATION
Conference Call after Beta Testing ITS remediated:
1. Correction to formatting for multiple transfer courses. 2. State Code Validation not working. Mutual decision was made to add
STVSTAT to the SOAWDSP validation form. 3. Group code issue.
GaTech remediated (and shared new version of their code):
1. Vulnerability defect. 2. Changed the term code processing display.
2nd Round of Beta Testing resulted in success!!!!
RELEASE SCHEDULE
CR Submitted CR Approved CR Scheduled for Production
Release
RELEASE SCHEDULE
Functional Specification Gather Requirements Obtain Code from Institution Develop Design Collaborate with Institution
RELEASE SCHEDULE
Apply to Internal
Databases
Testing/Documentation
Development
RELEASE SCHEDULE
Beta Webinar Beta Recruit Announcement Beta Testing
RELEASE SCHEDULE
Apply to Internal
Databases
Regression/QA Testing
Beta Remediation
Institution
ITS
Collaboration
RELEASE SCHEDULE
Production Release !!!
URL TO SUBMIT A CHANGE REQUEST
http://www.usg.edu/georgia_best/change_requests/change_request_submit
ON-DEMAND SUBSCRIPTION LIBRARY
All USG institutions have access to Ellucian’s On-Demand Subscription Library. Access training on your own schedule Contact the ITS helpdesk ([email protected]) for
access information
GEORGIABEST TRAINING RESOURCES
General Training/Events Page: http://www.usg.edu/georgia_best/training
Need one-on-one training/support? Sign up for a UPICKIT session! http://www.usg.edu/georgia_best/training/upickit
GEORGIABEST TRAINING RESOURCES
GeorgiaBEST presentations for Georgia Summit available on our website here: http://www.usg.edu/georgia_best/training/conferences
WHERE CAN I FIND HELP?
http://www.edu1world.org/Commons http://www.edu1world.org/USG
Community Sources
Authoritative Sources
http://www.usg.edu/georgia_best https://connect.ellucian.com
ADDITIONAL ITS RESOURCES & SUPPORT
For an URGENT BUSINESS IMPACT issue, contact the ITS Helpdesk immediately at 706-583-2001 or 1-888-875-3697 (toll free within Georgia).
For a NON-URGENT issue, contact the ITS Helpdesk via (1) the Self-Service Support website at http://www.usg.edu/customer_services (User ID and password required.
Contact ITS Helpdesk to obtain login credentials.) or (2) Email [email protected]. For ITS product and service status updates, go to: http://status.usg.edu/.
Additional information is available at the ITS Service Level Guidelines and Maintenance Schedule: http://www.usg.edu/customer_services/service_level_guidelines/.
QUESTIONS?