self presentation part 1
TRANSCRIPT
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Prepared by-Nilufar Jahan LopaSr. Executive, trainingAPEX PHARMA LTD.
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Why Self Presentation is IMPORTANT?
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PEOPLE
TOIMPRESS
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To look BEST In work place
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Attractive person
a lot of people
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BoostsSELF-CONFIDENCE
andSELF-ESTEEM
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Grooming…BEFORE AFTER
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Cloth
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Hair on back of neck should not touch collar1
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Should carry wallet
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Should carry Handkerchief
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Too flashyor
Too sporty
WATCH should be avoided5
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Avoid BRACELET NECKLACE6
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Dress for AUDIENCE
Wear cloth
that FIT you
Avoidmultiple BUTTON on
shirtX
Doctors’ point
Doctor
7
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SHINY tie PIN
FREGNANCE that smellsfrom DISTANCE
SHORT SLEEVED dress
BIG belt BUCKLES
8
Gum, candy or other object in mouth
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910
SM
OK
ING
IS IN
JUR
IOU
S T
O H
EA
LT
H
Use mouth freshener
12
12
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Etiquette is a French word which means “ticket”.
In a professional sense, this includes behavior towards clients and colleagues which is in their best interest.
INCLUDEProfessional EtiquetteOffice EtiquetteDining EtiquetteTelephone EtiquetteE-mail Etiquette
Body Language
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Introduce Yourself
for othersStand to meet someone
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ever ever go over
supervisor’s
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ALWAYS HOLD yourself to a higher standard
No matter your job or your title
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You may overhear the conversations of others. Apply the “so what” rule. Don’t refer to what you’ve heard and don’t add your own advice.
With each request – SAY PLEASEWith each completion – SAY THANK YOUWith each gratitude received – SAY YOU’RE WELCOMEWith each error - APOLOGIZE
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DON’T CONSISTENTLY
INTERRUPT PEOPLE
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If you are not happy inform politely
maintain confidential ity of business information
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Do not attend phone while in meeting
Note down the
COMMITMENTif necessary
Dining
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Turn your head from the table when you cough or sneeze
Never start eating off your tray until you are at your seat.
TREAT THEM WITH
NEVER TALK TO WAITERSAS IF THEY ARE SERVANT
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Before placing a caller on hold, ask their permission
first and thank themAnswer calls by the second or third ring
Practice good listening skills
Use the caller’s name in your conversation.
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than to keep someone on hold too long.
Do not forget
I t is better to return a call
to return the call if promised
&
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E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
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E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
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E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
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E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
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E-mail should be concise & to the point.
Make use of proper spelling, grammar & punctuation.
Always answer swiftly.
Include your signature.
Learn to read the E-mail before you send it.
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Enco
ura
gem
ent
C o n fi d e n c e o p e n n e s s Enthusiasm +openness
List
enin
g w
ith a
ttenti
on
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ArroganceHands & Legs crossed-defensive
Bored Am superior than youI know everything
Grim & not ready to listen
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Don’t spit here and there
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BE A
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BE A PROFESSIONAL
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LEADERBE A
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LEADERBE A PROFESSIONAL
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