selection criteria

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Hello – my name is Kim Tairi @kimtairi

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Some tips from the coal-face

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Page 1: Selection criteria

Hello – my name is Kim Tairi@kimtairi

Page 2: Selection criteria

Follow instructions Attach all the required documentation Address all the key selection criteria Have the required qualifications/experience

Exterminate!!

Page 3: Selection criteria

Flickr: Scorpions and Centaurs 3

Have a critical friend/mentorTry and build some brand integrityBe consistent with fontsUse footers include Name and page numbers (Page 1 of 2)

Poor grammar is bad. Comic Sans is EVIL!

Page 4: Selection criteria

Flickr: Guccio at Moleskinner.netFlickr: great beyond

Clear straightforward expression, using only as many words as are necessary. It is language that avoids obscurity, inflated vocabulary and convoluted sentence construction. (Eagleson, 1990)

Be customer focused and use plain English

Page 5: Selection criteria

Flickr: cbcastro 5

SECTION C: Key Selection CriteriaApplication letters and/or resumes must address the Qualifications and Knowledge/Experience/Attributes sections under the key selection criteria. Preferably applications should not exceed six (6) A4 pages in total.

Qualifications: Include all educational and training qualifications, licenses, and professional registration or accreditation, criminal record checks etc. required for the position.Essential (E) or Preferable (P)1. Completion of a relevant degree conferring eligibility for professional membership of the ALIA (E). 2. Completion of a Certificate IV in Training and Assessment (P)

Experience / Knowledge / Attributes: Required by the incumbent to successfully perform the position’s key responsibilities.1. Excellent customer skills across a range of internal and external customers2. Awareness of and interest in developments in collection management3. Understanding of customer requirements in a TAFE/HE environment and the ability to develop knowledge and understanding of information requirements and resources in relevant discipline areas.4. Good organisational and communication skills and proven ability to respond flexibly to evolving requirements.5. Relevant technical skills such as use of library management systems, online learning systems, standard PC and Mac applications and web skills.6. Ability to work independently and to contribute effectively as a member of a team.

Use the force for good

Page 6: Selection criteria

Situation. Activities. Result.

Page 7: Selection criteria

Excellent customer skills across a range of internal and external customers

As a Library Customer Service Officer at Swinburne University for the last five years, I have gained extensive experience in providing excellent customer service. This involves being friendly and approachable to all library clients and providing timely answers to their queries while rostered on to service points. I am also regularly rostered on to both the email and Twitter reference services, where I help library users both external and internal with their library related questions. In 2011, I was part of a team that won a university customer service award in which our service team was acknowledged for exceptional customer service.

1. Situation 2. Activities

3. Result

Situation. Activities. Result.

Page 8: Selection criteria

Selection Criteria Situation Activities Results

Customer Service

Team/Individual work

Communication

Technical Skills

Situation. Activities. Result.

Page 9: Selection criteria

Checklist – no more than 250 words per criteria

Page 10: Selection criteria

Questions

Page 11: Selection criteria

[email protected]@kimtairi